Convergys Reviews

Pros

most of the co workers were great, it was a paycheck, working from home, the relief you get after quitting from not having to be miserable anymore

Cons

This has got to be the worst job I've ever had!! unless you like to be micro managed and griped at constantly when doing your best don't work here!!

Advice to Senior Management

Quit micro manageing, realize your employees are doing the best they can so yelling at them will not help! try something new like rewarding your employees

Pros

Schedule Flexability, and excellent vacation benefits for term of service

Cons

Management is disfunctional and focused on contradictory performance objectives.

Advice to Senior Management

Management should review their contact obligation matrix and insure they are in line with with their direct labor employees performance requirements. Employee surveys that indicated problems with management communications indicate a disconnection between the two.

Pros

Work/life balance is great. Very warm, friendly atmosphere. Employees are more than happy to help each other out. Small company atmosphere in our office. Communication with supervisors is good.

Cons

Nobody recognizes "Convergys" outside of the office. No year-end bonuses. There is often more than enough time between projects (with little to do).

Pros

Disclaimer: Since Convergys is a phone center for outsourced calls for other businesses, much of the environment is going to be partially dictated by the corporate customer (In Pocatello, DirecTV. Standards for performance, call stats, numbers of people working at a given time etc are dictated by the corporate customer, This means that call centers around the country may be very different from one another.

Convergys is a very positive working environment. This makes up for the difficulty and unpleasantness of the type of work (discussed later). There are decent benefits, though not stellar, and a lot of other perks.

I have yet to witness any corruption, or petty squabbles. Supervisors seem to, for the most part, genuinely care about the employees, and go to some effort to help them advance.

There is significant room for advancement, meaning that if you stay, you can get off of the phones and do better work.

Cons

Disclaimer: Since Convergys is a phone center for outsourced calls for other businesses, much of the environment is going to be partially dictated by the corporate customer (In Pocatello, DirecTV. Standards for performance, call stats, numbers of people working at a given time etc are dictated by the corporate customer, This means that call centers around the country may be very different from one another.

Phone call center work sucks in general. In order to get the high volume of calls through, it is simply a practical requirement to have some rather stringent goals for times for call handling. This leaves you feeling rushed.

Due to high turnover, and it being entry level work, there are a lot of workers hired who are just not yet ready to actually take a job seriously. This leads to two problems.
1. If you are someone who expects a job to have a lot of down time, and time to screw around or talk with friends, this is not the job for you.
2. If you are ready to take a job seriously, you have to deal with a lot of people from category 1.

Scheduling is not particularly flexible, and unless you've been there a while and have good stats, you're going to have some variance in your schedule. You have to keep on top of it.

Advice to Senior Management

Keep up the good work.

Pros

Convergys will hire with little or no experience for some positions. Paid training.
Benefits: Health, Vision, Dental, Tuition Reimbursement, 401K
Professional call center and very well maintained by facilities.
Involved in the community - lots of charitable contributions, events
Most of the managers were agents, so they get it. Advancement opportunities/ development.
Multiple projects you can move or grow within the company.
Inbound calls - no outbound sales calls (which is good)

Cons

Call center is a call center. On the phone all day. Sitting all day.

Advice to Senior Management

The saying goes "NO NEWS IS GOOD NEWS," but sometimes no news isn't good news.
Don't forget to verbally and publicly praise your employees for a job well done. We work as hard as anyone and like to hear when we are appreciated and noticed. It's especially nice when positive feedback is not expected but just randomly recognized.

Pros

Warm and friendly environment, had a good employee retention until lately.

Cons

Very big in size and poor networking facility.

Advice to Senior Management

Personnel training should be given more importance. Knowledge workers should be allowed more freedom on internet to surf and gather useful information. They shouldn't be subjected to site-blocking.

Pros

Opportunities for growth. You get recognition for your efforts. Management is transparent. No corruption. Terrific work environment, cozy and clean.

Cons

No fixed shifts especially for new employees (as with all Call Centers). Actually there aren't that many because it's a great place to work in.

Pros

Job pay was fair. Had good team leader. I am talking about the company I worked for that was a client of Convergys. Two bosses....that company and Convergys.

Cons

Convergys very strict. Doesn't appreciate people who want to do a good job and do it right. Training for home agent fast paced and whatever sticks sticks, else you are gone. Training was good as far as it went. Needed more training in user systems. Tests were ridiculous. Trick questions, set up for failure. More concern for their client, than for the people who would call in for help on whatever the situation is or was. Too many passwords for all types of systems, when programming could have made things much easier.

Advice to Senior Management

You pass over a lot of good hardworking employees. Better training on systems needed.

Pros

The pros to working with this company are that you do get paid for 5 weeks of full time training and that for those 5 weeks you do think that you will like the job and you are somewhat content.. until you get onto the production floor.

Cons

When you are in training they make it seem like Customer Service is number one. Wrong. Making sales are the number one thing- we do not help customers, we make sales. They make new guidelines and things you have to do on every call every day. They make it seem much less stressful in training than it is really. On the floor, you have people always behind you alway watching your back, always telling you what to do and how to do it. You will not get praise for the good things you do, but your mistakes will always be pointed out. Please do not leave a job that you half way enjoy for this job, please don't be fooled by the fake kindness of everyone.

Advice to Senior Management

Seriously- lay off the sales. As long as your reps are taking care of customers needs that should be number one. You don't have to be pushy to get things done correctly. And just talking to people when they get a sale and ignoring them every other time you walk past them, is trashy.

Pros

work at home options are available

Cons

tech equipment required is a little too much

Advice to Senior Management

be more specific about what equipment is needed for work