Convergys Reviews in Houston, TX

1,338 Reviews
2.9
1,338 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
290 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

5 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Glassdoor Review of Convergys

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warrantee Support for Compaq Presarios  in  Houston, TX
    Former Employee - Warrantee Support for Compaq Presarios in Houston, TX

    I worked at Convergys part-time for less than a year

    Pros

    Checks came in on time....

    Cons

    - Too many support techs were not qualified to answer questions for problems related to client's personal computers.
    - Techs often made recommendations not truthful due to inability to troubleshoot problem and keep average call time minutes down.

    Advice to ManagementAdvice

    Pay qualified techs what they deserve and get better support for your clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Convergys full-time for more than a year

    Pros

    Laid back atmosphere. Flexible scheduling after you have been around for a while.

    Cons

    Some iffy coworkers. An unreliable bonus system. Corporate was a nightmare.

    Advice to ManagementAdvice

    Pay more.

    Recommends
    No opinion of CEO
  3.  

    A good job for the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at Convergys

    Pros

    Convergys was a steady work enviornment. there were multiple ways to earn extra money and advancement chances were also pretty bountiful. I like the varied shift and scheduling chances also

    Cons

    the downside to working at convergys was management. they had favroites that would get promoted to areas off the phone or better schedules...everything almost solely depended on who you knew.

    Recommends
    No opinion of CEO
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  5.  

    its a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Houston, TX
    Former Employee - Customer Service Representative II in Houston, TX

    I worked at Convergys

    Pros

    pay for performance, co-workers, always changing enviroment

    Cons

    rotating schedules, starting salary, redundancy of policies

    Advice to ManagementAdvice

    Hire Americans... this is one of the biggest complaints I heard from customers calling in. We all like to speak to people we can understand and comprehend.

    Disapproves of CEO
  6.  

    Only if you really need a job and can't find something better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at Convergys

    Pros

    Easy to quickly get hired at this company if you need money quickly. You're life can be made hell or heaven depending on what Team Lead you get. I love how they paid for tution reimbursement, I got $2,000 for last semester. Its a decent job if you are in school, just don't get stuck working here for the rest of your life.

    Cons

    seems like a dead end job. You get yelled at by customers on a daily basis for things that are out of your control. Customers want you to produce the impossible. The pay is pretty low ($11.72) is what im currently making.

    Advice to ManagementAdvice

    You get what you pay for. Don't expect much from employees if you're not going to pay us much.

    Doesn't Recommend
    Disapproves of CEO

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