Convergys
2.9 of 5 1,230 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews in Houston, TX

All Employees Current Employees Only

3.0 5 reviews

                             

63% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(247 ratings)

50% of employees recommend this company to a friend
5 Employee Reviews Back to all reviews
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    • Culture & Values
           
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    Glassdoor Review of Convergys

    Warrantee Support for Compaq Presarios (Former Employee)
    Houston, TX

    ProsChecks came in on time....

    Cons- Too many support techs were not qualified to answer questions for problems related to client's personal computers.
    - Techs often made recommendations not truthful due to inability to troubleshoot problem and keep average call time minutes down.

    Advice to Senior ManagementPay qualified techs what they deserve and get better support for your clients.

    No, I would not recommend this company to a friend

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    • Work/Life Balance
           
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    Decent experience

    Customer Service Representative (Former Employee)
    Houston, TX

    ProsLaid back atmosphere. Flexible scheduling after you have been around for a while.

    ConsSome iffy coworkers. An unreliable bonus system. Corporate was a nightmare.

    Advice to Senior ManagementPay more.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    A good job for the pay

    Anonymous Employee (Former Employee)
    Houston, TX

    ProsConvergys was a steady work enviornment. there were multiple ways to earn extra money and advancement chances were also pretty bountiful. I like the varied shift and scheduling chances also

    Consthe downside to working at convergys was management. they had favroites that would get promoted to areas off the phone or better schedules...everything almost solely depended on who you knew.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
           
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    • Disapproves of CEO

     

    its a job

    Customer Service Representative II (Former Employee)
    Houston, TX

    Prospay for performance, co-workers, always changing enviroment

    Consrotating schedules, starting salary, redundancy of policies

    Advice to Senior ManagementHire Americans... this is one of the biggest complaints I heard from customers calling in. We all like to speak to people we can understand and comprehend.

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    • Work/Life Balance
           
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    • Disapproves of CEO

     

    Only if you really need a job and can't find something better.

    Customer Service Representative (Current Employee)
    Houston, TX

    ProsEasy to quickly get hired at this company if you need money quickly. You're life can be made hell or heaven depending on what Team Lead you get. I love how they paid for tution reimbursement, I got $2,000 for last semester. Its a decent job if you are in school, just don't get stuck working here for the rest of your life.

    Consseems like a dead end job. You get yelled at by customers on a daily basis for things that are out of your control. Customers want you to produce the impossible. The pay is pretty low ($11.72) is what im currently making.

    Advice to Senior ManagementYou get what you pay for. Don't expect much from employees if you're not going to pay us much.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Convergys reviews and ratings in Houston, TX — including employee satisfaction and approval rating for Convergys CEO Andrea Ayers. All 5 reviews posted anonymously by Convergys employees.