Convergys IMG
3.1 of 5 54 reviews
www.convergys.com 1000 to 5000 Employees

Convergys IMG Reviews

Updated Feb 21, 2014
All Employees Current Employees Only

3.1 54 reviews

                             

75% Approve of the CEO

Convergys IMG Chairman, President, & CEO James F. Orr

James F. Orr

(4 ratings)

53% of employees recommend this company to a friend
54 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Awesome people to work with, great work culture,lot of opportunities to grow within organization"
    in 7 reviews
  • "Overall, a good company to work for in today's market"
    in 3 reviews
Cons:
  • "Lack of Growth opportunities , lack of onsite opportunities"
    in 3 reviews
  • "There has been a lot of restructuring and layoffs"
    in 2 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Senior Manager, ISM

Senior Manager, ISM (Former Employee)
Hyderābād (India)

I worked at Convergys IMG full-time for more than 5 years

ProsGreat customer base, products and projects. Good talent available with the company. Reasonably well defined processes. Value system too good; ethical practices taken very seriously. Structured well, suitable for sound delivery.

ConsToo mild facing competition like Amdocs, IBM, Oracle etc. No clear product roadmap or no better future plans.

Too soft on non-performance, especially on American employees. This resulted in overall poor company performance; opened way for Netcracker Technologies to take over the business.

Advice to Senior ManagementNeed to be aggressive in winning projects, new logos. Also, passionate about performance; this gives uplift to talent retention.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Great

Software Engineer (Former Employee)
Hyderābād (India)

I worked at Convergys IMG full-time for more than 3 years

ProsAwesome package, awesome annual hike. Great place to work in . Great work culture

ConsCareer Growth and management is rusty

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good exposure to top class product development

Anonymous Employee (Former Employee)

I worked at Convergys IMG for more than 5 years

ProsThere are some top rated product development
Fair benefits but not consistent across all teams
Flexible work culture, but highly monitored
Very agile and frequent and sometimes exciting changes

ConsR&D work is reduced considerably. Lot of focus on service and maintenance activities
Continous cost reduction. Hard to focus on single products
Inconsistent policies across departments. Some groups are highly visible, the others are ignored

Advice to Senior ManagementInfuse more R&D budget to core products

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

We want your feedback – Are these company reviews helpful to you?  Yes | No
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

CVG IMG former full-time employee

Anonymous Employee (Former Employee)

I worked at Convergys IMG full-time for more than 8 years

ProsThe teams of technical people on the projects were full of diversity. Everyone pulls together to ensure the job is done.

ConsThe sales staff would sell a project without considering the impact to the lower level staff who actually performed the detailed level tasks and work. The result was long, extensive work hours to achieve the promised deliverables.

Advice to Senior ManagementSeek LOEs from the staff levels who are actually responsible for performing the detailed level tasks and ensuring the software is developed, tested and deployed.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

One-product shop with too much internal politics

Client Manager (Former Employee)

I worked at Convergys IMG full-time for more than 8 years

ProsNice people.
Salaries better than average for the French market.
Company focus on personal development + good training opportunities.
Great product (until Development was moved to India)

ConsThe biggest drawback is that despite all our efforts we remained a one-product company : a Rating and Billing engine.
Convergys tried multiple attempts to acquire a decent front-end , all failed unfortunately.

Internal politics prevented us from focusing on the customer.

Convergys corporate prevented us from maximising our potential as a software house. For instance the Sales guys were never fully incentivised as they should have been.

Advice to Senior ManagementNot much use to Convergys IMG management team, since the company was acquired by NetCracker may 2012. May the lessons learned benefit your future employers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Slow decay from high quality to low cost

Senior Systems Analyst (Former Employee)
Cambridge, East of England, England (UK)

I worked at Convergys IMG full-time for more than 3 years

ProsSome very knowledgeable people working there. It's possible to learn a lot here, especially about working in tri-continental (US?Europe/India) development teams.

The employee stock-purchase scheme is excellent, and permits the intelligent employee to leverage his salary a further 2.5-3% higher. However, most employees were too thick to see this.

ConsA growing sense of doom and gloom, as the corporation discovered that it had no idea how to manage a large software product, and reacted by cutting costs until things broke down.

It's hard to be noticed here -- you're just one of hundreds of engineers working on the product.

The corporate appraisal system is garbage: one goal for everyone is "Produces outstanding results", with a rating scale from "Not achieved" to "Over-achieved". How can one overachieve on exceptional results? It's clearly designed to ensure that no-one can get a pay rise.

Advice to Senior ManagementSell the business -- you simply do not have the skills necessary to develop the Infinys product any further.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

good for few initial years, scope to gain functional expertise but not much technical exposure

Anonymous Employee (Current Employee)

I have been working at Convergys IMG full-time for more than 3 years

Pros- lot of opportunity to learn
- in general colleagues are helpful

Cons- frequent reorgs
- managers do not have much technical knowledge

Advice to Senior Management-

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

It was a learning Experience

Anonymous Employee (Current Employee)

I have been working at Convergys IMG

ProsFriendly Atmosphere, Flex working style.

ConsLocated outside the city of Cambridge

Advice to Senior Management...

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Overall satisfied with job offered as per my exp.

, Information Technology (Current Employee)
Hyderābād (India)

I have been working at Convergys IMG full-time for more than a year

ProsAwesome people to work with, great work culture,lot of opportunities to grow within organization.

ConsYearly % hike in annual salary is less.

Advice to Senior ManagementNeed to invest more into employees.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Convergys is a nice place to work.

Anonymous Employee (Current Employee)

I have been working at Convergys IMG

ProsGood work culture.
provides ability to learns thing at a broarder level.

ConsThe work content and the medical policy.

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Convergys IMG? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Convergys IMG reviews and ratings — including employee satisfaction and approval rating for Convergys IMG CEO James F. Orr. All 54 reviews posted anonymously by Convergys IMG employees.