Convergys Reviews in India

Pros

Peopl were really nice and cooperative. I was able to learn a lot from other people who came from different educational background.

Cons

will not prefer to work in night shifts and sometimes work pressure is too much to handle. So there should be some balance between work and refreshment during night shifts.

Advice to Senior Management

Management should interact more with employees and they should make team of people complimentary to each other to provide more motivation.

Pros

Employee friendly environment, open door policy and employee beneifts.

Cons

rules and protocol dont apply for all..

Pros

Great work culture...It is a very nice place to work if you are not thinking about growth or salary.
They pay less but you get good outlook of a program or process..

Cons

Management is biased. no transparency about job postings.No appreciation for good work done.
management always thinks about numbers and stats and not about business.
Groupism

Advice to Senior Management

Consider thinking about employee's problems

Pros

- Flexi working hours
- No Micro management
- Relaxed atmosphere

Cons

- No communication from management on important issues

Pros

very comfortable
friendly
easy to get offs
good transport

Cons

less growth chances.
unfair management
very low recognition
less salary packages
HR is Poor its more for operations rather then employees

Advice to Senior Management

look for talent, Generate more growth oppurtunities

Pros

Great team members and nice place to work. Good Growth opportunities.

Cons

The process of doing business is outdated and there is no Buy-In from employees for any change. E-Sat is showing a downward trend.

Advice to Senior Management

Get back to "People First" ideology

Pros

Good Professinalism
Holds good Brand value and Domain
Good technical exposure of your are in right project
Good Benefits like transport and discounted food

Cons

Not the best pay master for Technical guys
Major inmportance is given to US guys and Indian employees are treated just to fill up the useless jobs needed
Most of the applications are legacy ones which can make you outdated technical guy once settled for long
Lot of politics going around and Indian management will be just like following the orders of Us counterparts but not acting anything in Proactive.
Hard to get a promotion/recognition and rediculous reasons will be given when asked for poor performance rating.

Advice to Senior Management

Stop following US counterpart orders and be proactive from your side to gain bussiness, you got a very technical guys and and can use them in building applications right from scratch.
For GOD's sake have some training session on latest technologies, all the time I see is training about same old topics from past three years!!!!

Pros

Resource rich
Used to have a liberal employee policy

Cons

Technical competence is at an all time low
Management is highly incompetent, especially at the Senior Manager level in India center

Advice to Senior Management

Don't bother. You will lose your jobs soon.

Pros

Open, friendly, dynamic, lot of opportunities to learn and grow professionally and personally. Great company and awesome set of people (management and staff) to work with.

Cons

Sometimes takes long for Operations and Human Resources to see eye to eye on topics such as salary compensation, hiring & firing employees.

Advice to Senior Management

They're doing a great job. The company is healthy and the people are happy. Most employees don't know the senior leadership team that well, so more face to face interactions would be nice to have.

Pros

Good for telecom billing domain. Not really aggressive for getting clients. some good products but the pricing, marketability/sales i guess is a problem.

Cons

Need to improve on market capture; add more clients ...

Advice to Senior Management

Need to change a lot of managers; need some managers with go getter attitude ; technically savvy and zeal for people development