Convergys Reviews

Updated July 8, 2015
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3.2
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Convergys President & CEO Andrea Ayers
Andrea Ayers
3 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

13 Employee Reviews

Sort: Popular Rating Date
  1. Recruiter Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Technician in Independence, MO
    Former Employee - Human Resources Technician in Independence, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Loved my Manager! Loved my co-workers! Hours were flexible.

    Cons

    Other members of management Pay could have been better


  2. Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACA Call Center Agent II in Overland Park, KS
    Former Employee - ACA Call Center Agent II in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Convergys (Less than a year)

    Pros

    Decent Hours to do the job

    Cons

    lower pay than others and longevity is a problem in their system


  3. Great company to get promoted from within

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Olathe, KS
    Current Employee - Operations Manager in Olathe, KS
    Recommends
    Positive Outlook

    I have been working at Convergys full-time (More than 10 years)

    Pros

    Started as an agent and moved to Supervisor, Operations Manager and then Sr Operations Manager. Partner with different verticals. Supports and develops its employees.

    Cons

    Instability due to client needs, lower pay due to being a 3rd party provider. No work and life balance


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  5. Helpful (1)

    There was both good and bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Olathe, KS
    Former Employee - Collections Specialist in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    My co-workers were awesome. The were an excellent resource. Most were friends and allies. Many are college graduates who, like me, were stuck in a call center due to a bad economy.

    Cons

    Close, dirty, cramped quarters. Desk sharing. Inadequate facilities and inadequate parking. Strict zero tolerance policies. If they see a cellphone or if you access the internet, you're as good as gone without warning. You feel like a prisoner and they treat everyone like criminals. The only jobs worth having are team lead or manager because at least they are treated as a sub-humans.

    Advice to Management

    Lighten up. Never correct or discipline an employee in front of co-workers. Hire a better cleaning staff and quit skimping on resources like desks, chairs, cubicles, parking spaces, etc. Never fire an employee for a first offense violation.


  6. Difficult place to work, most management has less than two years seniority.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Health Agent in Olathe, KS
    Current Employee - Licensed Health Agent in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Seasonal pay for agents is average

    Cons

    Un-professional, lacking training tools, management lacks training, no commission for products sold

    Advice to Management

    Work on your management team, teach them to act professionally on the work floor.


  7. It is a great place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Agent in Olathe, KS
    Former Employee - Phone Agent in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Great people- lots of diversity! Outstanding training!

    Cons

    Far for Missouri residents. Compensation confusing at first.


  8. Learned alot, but had to be one of the girls.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Olathe, KS
    Former Employee - Team Leader in Olathe, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 8 years)

    Pros

    Good money and training. Learned alot and meet some great people. Had a chance to work on a few clients so learned ins and outs.

    Cons

    Downsizing happened far too often, if you weren't in the clique you were let go. Without warning you lost your job, same people, same results.

    Advice to Management

    Stop playing favorites.


  9. convergys was a new experience for me it was at first challeging

    Former Employee - Customer Assistant Representative in Olathe, KS
    Former Employee - Customer Assistant Representative in Olathe, KS

    I worked at Convergys full-time (More than a year)

    Pros

    learned some new things and met some new goals

    Cons

    alot of the employes were unprofessinal


  10. Helpful (1)

    Just Accepted The Job Offer Two Days Ago, But I Have Very High Hopes That I Will Be An Asset To This Outstanding Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-Contingent Collector in Olathe, KS
    Current Employee - Non-Contingent Collector in Olathe, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    The Opportunity In Itself. Paid Training For Those Of You, Like Myself, That Are New To Call Centers and/or Collections.

    Cons

    No Cons At This Time.

    Advice to Management

    None. Keep Doing What Your Doing. I Am Very Pleased To Have Been Offered Such An Opportunity And I'm Honored To Be A Member Of Your Incredible Team.


  11. Project Coordinator performing various support to PMs.

    Current Contractor - Project Coordinator in Overland Park, KS
    Current Contractor - Project Coordinator in Overland Park, KS

    I have been working at Convergys as a contractor (More than a year)

    Pros

    career path to project management

    Cons

    sometimes PMs may not understand their role and push their responsibilities to the PC

    Advice to Management

    Inform PC of the cons but to use to their advantage versus complain, or give the employee a 6mo review for a raise.



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