Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews in Kansas City, MO

Updated October 31, 2014
Updated October 31, 2014
1,447 Reviews
2.8
1,447 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
328 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 88 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 74 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 24 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    There was both good and bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Olathe, KS
    Former Employee - Collections Specialist in Olathe, KS

    I worked at Convergys full-time (more than an year)

    Pros

    My co-workers were awesome. The were an excellent resource. Most were friends and allies. Many are college graduates who, like me, were stuck in a call center due to a bad economy.

    Cons

    Close, dirty, cramped quarters. Desk sharing. Inadequate facilities and inadequate parking. Strict zero tolerance policies. If they see a cellphone or if you access the internet, you're as good as gone without warning. You feel like a prisoner and they treat everyone like criminals. The only jobs worth having are team lead or manager because at least they are treated as a sub-humans.

    Advice to ManagementAdvice

    Lighten up. Never correct or discipline an employee in front of co-workers. Hire a better cleaning staff and quit skimping on resources like desks, chairs, cubicles, parking spaces, etc. Never fire an employee for a first offense violation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Difficult place to work, most management has less than two years seniority.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Health Agent in Olathe, KS
    Current Employee - Licensed Health Agent in Olathe, KS

    I have been working at Convergys full-time (less than an year)

    Pros

    Seasonal pay for agents is average

    Cons

    Un-professional, lacking training tools, management lacks training, no commission for products sold

    Advice to ManagementAdvice

    Work on your management team, teach them to act professionally on the work floor.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Learned alot, but had to be one of the girls.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Olathe, KS
    Former Employee - Team Leader in Olathe, KS

    I worked at Convergys full-time (more than 8 years)

    Pros

    Good money and training. Learned alot and meet some great people. Had a chance to work on a few clients so learned ins and outs.

    Cons

    Downsizing happened far too often, if you weren't in the clique you were let go. Without warning you lost your job, same people, same results.

    Advice to ManagementAdvice

    Stop playing favorites.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    It is a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Agent in Olathe, KS
    Former Employee - Phone Agent in Olathe, KS

    I worked at Convergys full-time

    Pros

    Great people- lots of diversity! Outstanding training!

    Cons

    Far for Missouri residents. Compensation confusing at first.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    convergys was a new experience for me it was at first challeging

    Former Employee - Customer Assistant Representative in Olathe, KS
    Former Employee - Customer Assistant Representative in Olathe, KS

    I worked at Convergys full-time (more than an year)

    Pros

    learned some new things and met some new goals

    Cons

    alot of the employes were unprofessinal

  7. 1 person found this helpful  

    Just Accepted The Job Offer Two Days Ago, But I Have Very High Hopes That I Will Be An Asset To This Outstanding Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Non-Contingent Collector in Olathe, KS
    Current Employee - Non-Contingent Collector in Olathe, KS

    I have been working at Convergys full-time (less than an year)

    Pros

    The Opportunity In Itself. Paid Training For Those Of You, Like Myself, That Are New To Call Centers and/or Collections.

    Cons

    No Cons At This Time.

    Advice to ManagementAdvice

    None. Keep Doing What Your Doing. I Am Very Pleased To Have Been Offered Such An Opportunity And I'm Honored To Be A Member Of Your Incredible Team.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Project Coordinator performing various support to PMs.

    Current Employee - Project Coordinator in Overland Park, KS
    Current Employee - Project Coordinator in Overland Park, KS

    I have been working at Convergys as a contractor (more than an year)

    Pros

    career path to project management

    Cons

    sometimes PMs may not understand their role and push their responsibilities to the PC

    Advice to ManagementAdvice

    Inform PC of the cons but to use to their advantage versus complain, or give the employee a 6mo review for a raise.

  9. 1 person found this helpful  

    No raises - don't care about employees, only bottom dollar - communication is non existent for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Olathe, KS
    Former Employee - Anonymous Employee in Olathe, KS

    I worked at Convergys full-time (more than 3 years)

    Pros

    Good benefits and starting pay, good vacation time, some people are offered the opportunity to work from home for some positions

    Cons

    Make changes all the time without thinking of repurcussions to other departments, NO communication between departments at all and even within the same department, no appreciation of employees

    Advice to ManagementAdvice

    Some are good, others need to show their employees appreciation every now and then

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Olathe, KS
    Current Employee - Customer Service Representative in Olathe, KS

    I have been working at Convergys

    Pros

    A lot of young people to work. fun environment

    Cons

    Convergys has a lot of clients and can easily be transferred to different department without your knowledge. Management is like a dictatorship

    Advice to ManagementAdvice

    Listen to the workers

    Doesn't Recommend
    Approves of CEO
  11. 1 person found this helpful  

    Convergy, your typical call center?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Debt Collector in Olathe, KS
    Current Employee - Debt Collector in Olathe, KS

    I have been working at Convergys

    Pros

    The tuition reimbursement is good to have, along with advancement from with in.

    Cons

    There is a high turnover rate, and at times, expectations are not always set nor information is always past on.

    Advice to ManagementAdvice

    Hiring better quality of agents who work in the call centers. Call centers have a horrible reputation.

    Recommends
    No opinion of CEO

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