Convergys

www.convergys.com
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Convergys Reviews in Lake Mary, FL

Updated February 28, 2015
Updated February 28, 2015
66 Reviews
2.4
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
66 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

66 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys full-time (more than a year)

    Pros

    Good training, benefits, break areas

    Cons

    Boring siting at desk all day, issues with payments on time several times

    Advice to ManagementAdvice

    Hire more qualified people and pay them better

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Horrible Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Lake Mary, FL
    Former Employee - Team Leader in Lake Mary, FL

    I worked at Convergys full-time (more than 8 years)

    Pros

    Recently changed dress code to allow for a comfortable environment

    Cons

    •Current Site Leader for 2015 has no vision and is fake

    •Employees are severely underpaid unless you're a Director, VP, or higher. It's really sad
    • The recruiting team hires anyone off the streets to make fill rates and get paid.
    •No work/life balance
    •Corporate politics- it's who you know to get promoted.
    •No raises ever for customer service reps. They are stuck at 10.00 hour.
    •Leadership is laxed and complacent

    Advice to ManagementAdvice

    Figure it out yourself, I wasn't even a disgruntled employee. It's sad to see that most of the people you lose to other companies actually have talent and take that elsewhere.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer II in Lake Mary, FL
    Former Employee - Technical Support Engineer II in Lake Mary, FL

    I worked at Convergys full-time (more than a year)

    Pros

    Got a Paycheck every week.

    Cons

    Literally everything about this place is a CON. I worked at the Lake Mary location for a high tech client, they treated everyone like garbage and hired based off the fact that you were a person, no technical interview process at all.

    Advice to ManagementAdvice

    Wake up and start treating everyone with respect and maybe you could be ore than the McDonald's of IT.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Good company lazy workers lazy management .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Lake Mary, FL
    Former Employee - Technical Support Agent in Lake Mary, FL

    I worked at Convergys

    Pros

    The pay is good . overtime almost always offered time & a half pay is even better

    Cons

    Racism . favoritism . drama
    Everyone smokes weed up to management

    Advice to ManagementAdvice

    Pay attention to what your workers are doing

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Lake Mary, FL
    Former Employee - Tech Support Representative in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Pros

    Good money for someone in college, or no degree

    Cons

    they make you work according to demand, not a set schedule. some months they would let you work 25-35 hours no problem then other months they would give you mandatory overtime 48 hours a week. i got sick of it, and sick of hearing peoples problems over the phone. guess it wasnt for me.

    Advice to ManagementAdvice

    stop mass hiring people just so hopefully by the end of the year you have enough employees. why not value the employees you have now and give them the hours that THEY actually signed up for instead of making it fluctuate. and if you can't do that, then at least tell them ahead of time before they accept the job.

    Doesn't Recommend
    Negative Outlook
  7.  

    Horrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys

    Pros

    Good benefits, and PTO. Their benefits package is definitely affordable to the wages you make.

    Cons

    Constant changes in rules , scheduling, and lack of organization from the top down.

    Advice to ManagementAdvice

    Listen to your tenured employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Training/ On the floor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Lake Mary, FL
    Former Employee - Technical Support in Lake Mary, FL

    I worked at Convergys

    Pros

    Great Pay
    Awesome Co-works
    Good discounts and benefits

    Cons

    You can barely get a sick day!!! The company works on a point system which isn't realistic. You have to work in order to take a vacation which can take almost 6 months to complete. And barely gives part time. Don't work here if you are a college student or want to pursuing a better career.

    Advice to ManagementAdvice

    Throw Out the point system

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Pros

    Great incentives nice people, company wants you to succeed at you job

    Cons

    Could pay better, team leads are young, high turnover rate

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good to get your experience, but don't stay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Tech Support in Lake Mary, FL
    Former Employee - Internet Tech Support in Lake Mary, FL

    I worked at Convergys full-time (more than 3 years)

    Pros

    Gain experience
    flexible schedule
    tuition reimbursement

    They treat employees ok and if you have no call center experience, it's good for learning the ropes. They also offer tuition reimbursement for job related classes. I was in Internet tech support, so I learned quite a bit of my IT knowledge while there.

    Cons

    Pay
    micromanaged
    distance
    24 hr schedule

    There is little to no room for advancement. Mgmt cares very little about what employees think. This place is the epitome of office space.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Lake Mary, FL
    Former Employee - Technical Support Agent in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Pros

    Steady paycheck, no effort needed to land a job here, they hire anyone.

    Cons

    Awful hours, low pay for the job, they hire anyone

    Advice to ManagementAdvice

    Pay more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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