Convergys Reviews

Updated April 17, 2015
68 reviews filtered by
  • Lake Mary, FL
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2.4
68 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
15 Ratings

68 Employee Reviews

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  1. Cable Support Save Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Charter Cable Problem Resolution Specialist III in Lake Mary, FL
    Current Employee - Charter Cable Problem Resolution Specialist III in Lake Mary, FL

    I have been working at Convergys full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free education benefits were a real boon. They would let you take classes and defer payment until you could pass the tests and then the payment was done.

    Cons

    Hours varied day to day, shifts sometimes left with 3-5 hours to be back at work and I had to commute to get there. Management rode employees hard about being on time (to work, breaks, and leaving() and Team Leaders were seldom available when needed to assist customers.

    Advice to Management

    I believe spending less time working on metrics and more time spent working on the clients issues and fixes would benefit both the client and Convergys's bottom line.

  2. short lived through no fault of my own

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Owner/Operator in Lake Mary, FL
    Former Employee - Business Owner/Operator in Lake Mary, FL

    I worked at Convergys full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really liked the people, the trainers and even the management that I got to meet. They made me feel motivated. The benefits seemed good, as was the pay, and the hours weren't horrible...but, hey it's work, right? Over all not a horrible experience.

    Cons

    Everyone in my training class was ill. I got halfway through and was diagnosed with pneumonia and hospitalized. My trainer told me that they would hire me back, but they never did. As far as some of my ratings go, that is what I feel they reflect.

    Advice to Management

    Have your AC/heat system and Vents cleaned regularly... It took me almost 6 months to get over what I caught in your building not to mention what I had to spend with the cost of medicine and healthcare.

  3. Horrible Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Lake Mary, FL
    Former Employee - Team Leader in Lake Mary, FL

    I worked at Convergys full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Recently changed dress code to allow for a comfortable environment

    Cons

    •Current Site Leader for 2015 has no vision and is fake

    •Employees are severely underpaid unless you're a Director, VP, or higher. It's really sad
    • The recruiting team hires anyone off the streets to make fill rates and get paid.
    •No work/life balance
    •Corporate politics- it's who you know to get promoted.
    •No raises ever for customer service reps. They are stuck at 10.00 hour.
    •Leadership is laxed and complacent

    Advice to Management

    Figure it out yourself, I wasn't even a disgruntled employee. It's sad to see that most of the people you lose to other companies actually have talent and take that elsewhere.

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  5. Helpful (1)

    Never again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Engineer II in Lake Mary, FL
    Former Employee - Technical Support Engineer II in Lake Mary, FL

    I worked at Convergys full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Got a Paycheck every week.

    Cons

    Literally everything about this place is a CON. I worked at the Lake Mary location for a high tech client, they treated everyone like garbage and hired based off the fact that you were a person, no technical interview process at all.

    Advice to Management

    Wake up and start treating everyone with respect and maybe you could be ore than the McDonald's of IT.

  6. Good company lazy workers lazy management .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Lake Mary, FL
    Former Employee - Technical Support Agent in Lake Mary, FL

    I worked at Convergys

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is good . overtime almost always offered time & a half pay is even better

    Cons

    Racism . favoritism . drama
    Everyone smokes weed up to management

    Advice to Management

    Pay attention to what your workers are doing

  7. Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Lake Mary, FL
    Former Employee - Tech Support Representative in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good money for someone in college, or no degree

    Cons

    they make you work according to demand, not a set schedule. some months they would let you work 25-35 hours no problem then other months they would give you mandatory overtime 48 hours a week. i got sick of it, and sick of hearing peoples problems over the phone. guess it wasnt for me.

    Advice to Management

    stop mass hiring people just so hopefully by the end of the year you have enough employees. why not value the employees you have now and give them the hours that THEY actually signed up for instead of making it fluctuate. and if you can't do that, then at least tell them ahead of time before they accept the job.

  8. Horrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, and PTO. Their benefits package is definitely affordable to the wages you make.

    Cons

    Constant changes in rules , scheduling, and lack of organization from the top down.

    Advice to Management

    Listen to your tenured employees.

  9. Training/ On the floor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support in Lake Mary, FL
    Former Employee - Technical Support in Lake Mary, FL

    I worked at Convergys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Pay
    Awesome Co-works
    Good discounts and benefits

    Cons

    You can barely get a sick day!!! The company works on a point system which isn't realistic. You have to work in order to take a vacation which can take almost 6 months to complete. And barely gives part time. Don't work here if you are a college student or want to pursuing a better career.

    Advice to Management

    Throw Out the point system

  10. Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good training, benefits, break areas

    Cons

    Boring siting at desk all day, issues with payments on time several times

    Advice to Management

    Hire more qualified people and pay them better

  11. Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lake Mary, FL
    Former Employee - Customer Service Representative in Lake Mary, FL

    I worked at Convergys full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great incentives nice people, company wants you to succeed at you job

    Cons

    Could pay better, team leads are young, high turnover rate

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