Convergys Reviews

Updated June 20, 2015
77 reviews filtered by
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3.9
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
22 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

77 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Chat Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)

    I have been working at Convergys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best reason to work in this company is the working environment and the people engagement. it will give you opportunity to grow with in the company or change your working field. The lower management in the company is very supportive.

    Cons

    long working hours because of the long travellings


  2. Nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Agent in Makati City (Philippines)
    Former Employee - Universal Agent in Makati City (Philippines)

    I worked at Convergys (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice Company. Professional Bosses and Workmates

    Cons

    Low basic pay for employees

    Advice to Management

    Keep it up


  3. Convergys Nuvali

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Rosa, Laguna (Philippines)
    Former Employee - Anonymous Employee in Santa Rosa, Laguna (Philippines)

    I worked at Convergys full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work place, excellent surroundings, moderate to high salary

    Cons

    Terrible call center hours, commuting to nuvali is a bit of a hassle

    Advice to Management

    Constantly monitor all levels of management to ensure satisfied work force


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A lot of opportunities for Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Makati City (Philippines)
    Current Employee - Senior Programmer Analyst in Makati City (Philippines)

    I have been working at Convergys full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Because of the size of the company, there are a lot of internal opportunities that employees may apply for

    Cons

    You will need to work real hard to get noticed.


  6. CVG - QC

    Former Employee - Team Leader in Quezon City, National Capital Region (Philippines)
    Former Employee - Team Leader in Quezon City, National Capital Region (Philippines)

    I worked at Convergys (Less than a year)

    Pros

    Great Training and supportive colleagues

    Cons

    HMO (Intellicare benefits) not good


  7. OnStar Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Makati City (Philippines)
    Former Employee - Customer Service Associate in Makati City (Philippines)

    I worked at Convergys full-time (Less than a year)

    Pros

    Allowances - rice, meal, transportation
    Night differential
    Sales production floor is fun

    Cons

    Night Shift
    HR people are not organized at all


  8. You could do better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alabang (Philippines)
    Current Employee - Anonymous Employee in Alabang (Philippines)

    I have been working at Convergys full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The work environment is good, the amenities are ok, there are a lot of employee engagement activities, training is good

    Cons

    Pay is below average

    Advice to Management

    Show your people their worth through compensation.


  9. I was an Account Specialist and i handled multiple accounts from our bank client. We had inbound, outbound and varolli.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Account Specialist in Makati City (Philippines)
    Former Employee - Collections Account Specialist in Makati City (Philippines)

    I worked at Convergys full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    They have good facilities, sleeping lounges at every floor, clinics with nurses and doctors willing to assist and HR staffs that you can ask assistance with.

    Cons

    The graveyard time shift seldom changes so it's kind of tiring because we had to get used to it. I had to leave the office at around noon time which gives me inconvenience going home.

    Advice to Management

    Work on the issues and problems that was brought up by your current employees. Those issues must be solved so that they can work proficiently and efficiently.


  10. Convergys: A Vast Ocean

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Makati City (Philippines)
    Current Employee - Team Leader in Makati City (Philippines)

    I have been working at Convergys

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Convergys is really a nice place to work for. They value their employees through employee appreciation day, incentives for OTs and performance, company out of town events, etc.
    As a leader, you will be well equipped with what you need through constant training, coaching improvement and refresher courses.

    Cons

    Though it is a company that empowers building from within, it is also a very deep and big company to dive in and pool for talent.
    One challenge that one can experience is that not all sites are following a single operating model when it comes to managing performance, metrics and talent development.

    Advice to Management

    The Global Operating Model needs to be implemented all across sites.


  11. Average paying company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Quezon City, National Capital Region (Philippines)
    Current Employee - IT Engineer in Quezon City, National Capital Region (Philippines)

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Average pay with minimal workload, depending on which site and shift schedule you are in. People & the culture would also depend on the same criteria

    Cons

    - Shifting schedule, which would impact work-load and the commute or travel time towards the designated site. Morning shift tends to be heavy or loaded, whilst night shift tends to be lenient and/or no work load at all.

    Advice to Management

    - Create better opportunities for entry level and mid-level employee's, and from this point on they tend to be part of the attrition due to the lack of development and growth. Although past these hurdles, benefits would be quite hefty and bearable workload.



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