Convergys Reviews

Updated August 27, 2015
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3.6
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
22 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

80 Employee Reviews

Sort: Popular Rating Date
  1. benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alabang (Philippines)
    Former Employee - Customer Service Representative in Alabang (Philippines)
    Recommends
    Neutral Outlook

    I worked at Convergys full-time (Less than a year)

    Pros

    benefits, salary, employee programs, facilities

    Cons

    hours, stressful, night shift, same task everyday

    Advice to Management

    limit night shift to a certain number of months.


  2. techinical support representative

    Current Employee - TSR in Manila, Manila (Philippines)
    Current Employee - TSR in Manila, Manila (Philippines)

    I have been working at Convergys full-time (More than 5 years)

    Pros

    fixed rest day,morning shift,great medical benefits,incentives,leaves

    Cons

    low salary,work schedule on weekends,no benefits,poor medical benefits

    Advice to Management

    more benefits


  3. Customer Service Chat Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best reason to work in this company is the working environment and the people engagement. it will give you opportunity to grow with in the company or change your working field. The lower management in the company is very supportive.

    Cons

    long working hours because of the long travellings


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  5. Nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Agent in Makati City (Philippines)
    Former Employee - Universal Agent in Makati City (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys (More than 5 years)

    Pros

    Nice Company. Professional Bosses and Workmates

    Cons

    Low basic pay for employees

    Advice to Management

    Keep it up


  6. Convergys Nuvali

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Rosa, Laguna (Philippines)
    Former Employee - Anonymous Employee in Santa Rosa, Laguna (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Great work place, excellent surroundings, moderate to high salary

    Cons

    Terrible call center hours, commuting to nuvali is a bit of a hassle

    Advice to Management

    Constantly monitor all levels of management to ensure satisfied work force


  7. CVG - QC

    Former Employee - Team Leader in Quezon City, National Capital Region (Philippines)
    Former Employee - Team Leader in Quezon City, National Capital Region (Philippines)

    I worked at Convergys (Less than a year)

    Pros

    Great Training and supportive colleagues

    Cons

    HMO (Intellicare benefits) not good


  8. A lot of opportunities for Agents

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Makati City (Philippines)
    Current Employee - Senior Programmer Analyst in Makati City (Philippines)
    Recommends
    Positive Outlook

    I have been working at Convergys full-time (More than 8 years)

    Pros

    Because of the size of the company, there are a lot of internal opportunities that employees may apply for

    Cons

    You will need to work real hard to get noticed.


  9. Customer Service Representative

    Former Employee - Anonymous Employee in San Pedro, Laguna (Philippines)
    Former Employee - Anonymous Employee in San Pedro, Laguna (Philippines)

    Pros

    Relaxing working environment, good salary, bonuses, friendly people

    Cons

    Unhelpful HR people, low level management


  10. OnStar Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Makati City (Philippines)
    Former Employee - Customer Service Associate in Makati City (Philippines)

    I worked at Convergys full-time (Less than a year)

    Pros

    Allowances - rice, meal, transportation Night differential Sales production floor is fun

    Cons

    Night Shift HR people are not organized at all


  11. You could do better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alabang (Philippines)
    Current Employee - Anonymous Employee in Alabang (Philippines)
    Recommends
    Neutral Outlook

    I have been working at Convergys full-time (More than 5 years)

    Pros

    The work environment is good, the amenities are ok, there are a lot of employee engagement activities, training is good

    Cons

    Pay is below average

    Advice to Management

    Show your people their worth through compensation.



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