Convergys

www.convergys.com

Convergys Reviews in Ogden, UT

Updated November 23, 2014
Updated November 23, 2014
1,540 Reviews
2.8
1,540 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
358 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

28 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Upper Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative II in Ogden, UT
    Former Employee - Sales and Service Representative II in Ogden, UT

    I worked at Convergys full-time (less than an year)

    Pros

    Great customers to talk to.
    No script.
    Very friendly co workers and Trainers.

    Cons

    Old Building.
    Mandatory Overtime.
    No flexible Schedule.
    Cant use PTO whenever you'd like.
    Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
    Power hungry team leaders
    Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
    Complicated phone system.

    Advice to ManagementAdvice

    Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company, but not a great client

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Sales & Service Representative in Logan, UT
    Current Employee - Customer Sales & Service Representative in Logan, UT

    I have been working at Convergys full-time (less than an year)

    Pros

    Convergys is amazing company with great beifits

    Cons

    Dont like their clientits Comcast

    Advice to ManagementAdvice

    Make us feal more iimportant

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Logan, UT
    Former Employee - Customer Service Representative in Logan, UT

    I worked at Convergys full-time (less than an year)

    Pros

    They paid decently
    They offer benefits but they are pretty minimal and expensive.

    Cons

    The environment at Converges was extremely stressful and demoralizing. Sales are stressed far too much to be effective customer service agents. And once they get you on a schedule it is next to impossible to get a day off or trade shifts.

    Advice to ManagementAdvice

    Be more flexible with schedules and try to reduce rather than increase stress.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worked as customer service rep, client services coordinator and network engineer over 10 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Ogden, UT
    Former Employee - Network Engineer in Ogden, UT

    I worked at Convergys full-time (more than 8 years)

    Pros

    Convenient and close to home, easy to get hired.

    Cons

    Poor management, important skills are often missing in this area and I found a large number of managers to be unprofessional. The work environment was often noisy with team leaders trying to boost moral while blaring music in a call center. Customers would sometimes ask if we were having a party.

    Advice to ManagementAdvice

    Be careful who you choose for center operations manager and team leads as they can directly influence moral and overall behavior of frontline employees negatively.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Just enough pay and benefits to keep you stuck, high stress and NO appreciation!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Transition Coach in Logan, UT
    Former Employee - Transition Coach in Logan, UT

    I worked at Convergys full-time (more than 3 years)

    Pros

    As long as you don't have a record its easy to get hired, two breaks and a lunch.

    Cons

    No matter how hard I worked every time I interviewed for a promotion the only feedback I was given was that my answers to the interview questions needed to be MORE SPECIFIC! I don't think if I gave them exact dates and times it would have been good enough. This was just a lame excuse because there wasn't a good reason to why the hired someone who had been there 1/2 the time of me or someone who had almost been fired one month prior. It comes down to them playing favorites.

    Advice to ManagementAdvice

    Show some loyalty and gratitude to employees!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Run while you still can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Convergys Technical Support in Logan, UT
    Former Employee - Convergys Technical Support in Logan, UT

    I worked at Convergys full-time (less than an year)

    Pros

    The ONLY upsides to this place is that you can do infinite amount of overtime, and I heard that the night shift was awesome. My brother works nights, and he LIKES the job. HATED days.

    Cons

    Bullying nonstop. HR will do NOTHING to stop the bullying. They will look for someone to blame, and it will usually be the person who reported it. Physical assaults. I was physically assaulted in front of two team leaders, a trainer, and multiple employees. HR did nothing, even after the girl went on record and admitted to assaulting me. TLs don't do their jobs. Floor walkers are worthless, and most are friends of the TLs who can't do their job. My entire training class wound up quitting/being fired (a few times for computer attendance glitches) because of ONE girl or multiple issues like not being able to do their job with the tools provided. Give people their passwords and access to programs BEFORE they hit the call floor. Stop docking people for not saying "thank you" ENOUGH times. Once should be enough. Don't work during the day, constant back to back calls and lots of drama from high school girls that never grew up. Training is a joke, and we learned NOTHING. Had to learn it all ourselves, even floor support wouldn't/couldn't help.

    Advice to ManagementAdvice

    Better TLs, no more sex on the call floor, stop the bullying and harassment, better pay, and hire TLs that aren't just "favorites" (usually the favorites aren't very good at their jobs). Stop the constant hooking up on the call floor. Stop allowing certain people to break rules. Update your computers and physical equipment. They run like garbage and everything is falling apart. CLEAN the place. PAY people! Some of us are missing more then two weeks of work, a year later. Hire people that actually know how to use a computer...and end the harassment.

    Get rid of all the rules. You shouldn't have to ask for permission to bring a BOOK to read during downtime, if there ever was any.

    Try to work at home or at night. Both have little to no drama, and are very relaxed in comparison. Don't believe the drama that ONE person is causing. If ONE person keeps reporting an ENTIRE training class/team, then THAT person is the problem.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Call in Logan, UT
    Former Employee - Inbound Call in Logan, UT

    I worked at Convergys part-time (more than an year)

    Pros

    12 sick days off every quarter with no questions asked, bond with co-workers

    Cons

    Highly pressured by team manager can get a little overwheling. If you have college work or need a set schedule you may be screwed. Had to fire me because I needed emergency surgercy

    Advice to ManagementAdvice

    Your team leads are really jerks and no one likes them

  9.  

    Great starting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales Representative in Logan, UT
    Former Employee - Customer Sales Representative in Logan, UT

    I worked at Convergys full-time (more than 3 years)

    Pros

    I loved the people I worked with. Like any job, it is what you make of it. At my site there wasn't much of an incentive to move up. Working full time you'd only pull in about 22,000 without incentives and a supervisor would only bring 4,000 above that. I ended up going to a different call center once I had enough experience and pulled in around 30,000 before bonuses.

    Cons

    I am not a huge fan of the retirement package (401k matching stinks,) and the pay was slightly below average for this type of work (call centers.)

    Advice to ManagementAdvice

    Convergys as a company has hit a peak. The only way to continue sustainable growth at this point is to continue buying out smaller companies to add to your portfolio and revenue stream.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Stress. Stress. Stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Logan, UT
    Current Employee - Anonymous Employee in Logan, UT

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Paid training, friendly coworkers. Working from home

    Cons

    Poor communication; unrealistic job expectations; no room for advancement; no raises; only monthly "bonuses"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good benefits, hard job, no.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Logan, UT
    Former Employee - Customer Service Representative in Logan, UT

    I worked at Convergys full-time (less than an year)

    Pros

    Decent pay for a college student.
    Tuition reimbursement.
    Decent benefit options.

    Cons

    No flexibility in your hours. Once you have a schedule it is set in stone and next to impossible to change.

    Advice to ManagementAdvice

    Be more flexible in scheduling.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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