Convergys Reviews

Updated September 2, 2015
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2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
535 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

2,070 Employee Reviews

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  1. Service Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Account Manager in Appleton, WI
    Former Employee - Service Account Manager in Appleton, WI
    Recommends
    Positive Outlook

    I worked at Convergys full-time (More than 10 years)

    Pros

    Account ownership with direct responsibility to Client Cisco Systems

    Cons

    hourly pay scale with limited income increases


  2. Onstar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing learning opportunities better for younger ppl trying to start off

    Cons

    Management is okay but can be better

    Advice to Management

    Stop having other ppl so your job


  3. was a good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Wichita, KS
    Former Employee - Call Center Customer Service Representative in Wichita, KS
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time (More than a year)

    Pros

    if you a top salesperson, that strive for you.

    Cons

    shady practices and will lie to your face

    Advice to Management

    please do your job better


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  5. good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Bonus...diffrent accounts to works on..

    Cons

    Repetition.. and the hours


  6. Good experience, overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Longview, TX
    Former Employee - Team Leader in Longview, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Easy to get hired, ability to move up quickly- with hard work, great on the job training. If you take your position with Convergys seriously, you can learn a lot of great skills.

    Cons

    High turn over rate, driven by the fact that they hire almost everyone that applies. No work life balance, it's either all or nothing. Managers are severely over worked and that stress trickles down to the agents.

    Advice to Management

    It starts with recruiting- you have got to hire the right people, even if that means not hiring as many. Then with training, you have to really prepare the new trainees for the environment/expectations of the production floor.


  7. Ok place but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Convergys was an ok place to work. Easy to get hired. Good benefits.

    Cons

    The hours feel long. There are no hourly raises. You can work for the direct companies ie. Comcast and make $6 more per hour.


  8. Purgatory

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pocatello, ID
    Current Employee - Customer Service Representative in Pocatello, ID
    Recommends
    Neutral Outlook

    I have been working at Convergys part-time (Less than a year)

    Pros

    The Pocatello site is very good about working with school schedules, considering the vast majority of the employees are students. The pay is pretty decent for what place this is, easy enough job to do, the people including my team leader and management are awesome people to work with. .75 cent raise after 7 p.m. and on weekends. Free Directv satellite service with nfl sunday ticket and all the premium channels. Moving to different departments and/or being promoted doesnt take too long

    Cons

    Mandatory weekends: during nfl season, my study time over weekends is interrupted by mandatory overtime, Surveys are vague and really mess up your stats due to the fact they ask the customer about their overall experience of at&t/directv instead of the experience with the agent. The health benefits are too expensive ($332.56 a month for the most basic plan). And of course with any call center: terrible, over-entitled customers


  9. If you want no dress code and flexible hours this is the place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Lake Mary, FL
    Former Employee - Customer Service Agent in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Close to transportation and no dress code. Easiest job to get. If you can talk on the phone you're in.

    Cons

    Labor laws are bent bosses are too lax and personal and its not the most professional place to work

    Advice to Management

    You should have mandatory training regarding sexual harassment and safety. You could avoid many boss\employee issues and workers comp safety violations


  10. Customer resource rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT
    Former Employee - Anonymous Employee in Orem, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time (More than 8 years)

    Pros

    It was easy to get hired. The paychecks were mostly stable. I was able to learn a lot. They had some good benefits compared to others

    Cons

    Inconsistent schedule changes, Low pay, lower level management that didn't have a clue or didn't care about their workers, they cared about looking good for their raises instead of trying to fix underlying problems. Mid level management that was often unapproachable.

    Advice to Management

    Give employees moan hour a day so they can review previous cases and become better support personnel. You have senior level technicians that are wasting their time to do stupid call monitoring instead of helping to create training material and mentoring the new technicians. Reward those experienced technicians who help bring the other newer technicians up to speed with better incentives thn MAYBE a candy bar once a month.


  11. Supervisor IT Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor IT Operations in Cincinnati, OH
    Current Employee - Supervisor IT Operations in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Work culture, family atmosphere and liberty at the work place is always forward looking elements to work at Convergys.

    Cons

    Growth opportunity and the compensation paid to each role is not compatible with the market.

    Advice to Management

    Balanced compensation based on the market value and the growth opportunity as deserved.



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