Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

Updated November 21, 2014
Updated November 21, 2014
1,449 Reviews
2.8
1,449 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
328 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 88 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 74 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    If you like dealing with people, you will love this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Pharr, TX
    Former Employee - Customer Service and Problem Resolution Representative II in Pharr, TX

    I worked at Convergys full-time (less than an year)

    Pros

    They DEFINITELY compensate you for how much you want! If you want to sell at every call, they compensate you if you make a sale. The people: my coworkers and supervisors were amazing! Great holiday and overtime pay too. You can really move up in position within months.

    Cons

    Customer attitudes vary far and wide. You must be patient and product/account knowledgeable! Also, not EVERY caller will want to buy. If you need help, it is sometimes hard to come by for a supervisor on busy days. You have to learn quick! This is an outsourced company, so the big man (BIG telecommunications company) pays the middle man (Convergys) and then they pay you minimally because the middle man is getting paid coins.

    Advice to ManagementAdvice

    Human Resources and upper management that were not on the floor needed to be more personable. On all encounters I had with HR, I was not satisfied.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Remember it's a business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Jacksonville, NC
    Current Employee - Customer Service Representative II in Jacksonville, NC

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Better pay than surrounding companies, management is welcoming, easy to learn systems

    Cons

    Employees forget its a business, schedule bands aren't very flexible unless based on performance

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was useful in the sense of customer service and experiencing different opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IDC Representative in Laredo, TX
    Current Employee - IDC Representative in Laredo, TX

    I have been working at Convergys part-time (more than an year)

    Pros

    easy to get hired, always hours, occasionally have overtime

    Cons

    mindless, repetitive, tedious, not challenging

    Advice to ManagementAdvice

    none, I'm not a manager so I don't know exactly what they can change and what's company policy.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    For a long time I enjoyed working with our customers to resolve issues with their service or equipment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales Representative in Cincinnati, OH
    Former Employee - Customer Service and Sales Representative in Cincinnati, OH

    I worked at Convergys full-time (more than 3 years)

    Pros

    Decent compensation. Generally opportunities to increase income by picking up additional work hours. Enjoyed helping customers resolve issues and/or add or modify TV programming.

    Cons

    Pressure to sell products of partner companies that left customers with a lot to be desired.

    Advice to ManagementAdvice

    Protect your customers better from inferior products offered by your partner companies and 3rd party marketing groups..

    Negative Outlook
    No opinion of CEO
  6.  

    Great work experience, Not enough incentive to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Cedar City, UT
    Former Employee - Team Leader in Cedar City, UT

    I worked at Convergys full-time (more than 3 years)

    Pros

    Competitive salary for the area, sales incentives,

    Cons

    High stress, Constant "flavor of the month" atmosphere

    Advice to ManagementAdvice

    More positive reinforcement for those doing well. Don't focus so much on what people are doing wrong.

  7.  

    Great way to enter workforce.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at Convergys full-time (less than an year)

    Pros

    Great place to start your career.

    Cons

    Pay is below market value.

    Neutral Outlook
    No opinion of CEO
  8.  

    You will plateau

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Easy to learn systems and maneuvering if you're computer savvy

    Cons

    Sales goals must be met

    Approves of CEO
  9. 2 people found this helpful  

    Satisfied but wanting more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Evaluator in Taylorsville, UT
    Current Employee - Quality Evaluator in Taylorsville, UT

    I have been working at Convergys full-time (more than 8 years)

    Pros

    Starting pay is higher than minimum wage
    Opportunities for advancement into Team Lead positions available, some support staff advancement available

    Cons

    After first advancement opportunity, further opportunities become available very infrequently
    Convergys is a 3rd party vendor so salaries are less than if working for a company directly
    No training given to prepare agents or staff for advancement opportunities

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    A college students dream job as a customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tamarac, FL
    Former Employee - Customer Service Representative in Tamarac, FL

    I worked at Convergys full-time (more than an year)

    Pros

    This company offers flexible schedules for the average college student. I was able to work this job full time while able to attend college full time. Coworkers were diverse with different cultures and backgrounds; easy to make new friends/associates. The training provided was paid for 2 weeks. Almost free money when On days when call volume is low. 30 minute lunch break and two 15 mins breaks.

    Cons

    Advancement depends on popularity/favoritism. Even if one advances from customer service rep to supervisor or management, demotion can occur at anytime due to call volume, loss of employees due to high turn over rates, or change in project. This job isn't for everyone must be able to deal with irate customers and minimal raises from starting pay rate. This is not a career but a job.

    Advice to ManagementAdvice

    Reduce turnover with higher pay rate and annual/biannual evaluations with matching raises.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Not for everyone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Sales & Service Representative in Hickory, NC
    Current Employee - Customer Sales & Service Representative in Hickory, NC

    I have been working at Convergys full-time (less than an year)

    Pros

    Great training (5 weeks plus 2 weeks of "transition" period), Great benefits and pay for the experience needed to get the job, easy job if you have thick skin when it comes to being verbally abused for 8 hours a day.

    Cons

    Management refuses to take customer escalations until the customer has asked 3 or more times making them more angry, sitting at a desk 8 hours a day does a number to your sanity

    Advice to ManagementAdvice

    Focus more on customer service rather than sales... but I suppose that's more on AT&T's end and less on Convergys.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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