Convergys Reviews

Updated September 28, 2014
Updated September 28, 2014
1,351 Reviews
2.9
1,351 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
295 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 86 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 56 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 71 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Outstanding Organization well versed and skilled providing BPO services

    Cons

    Plan to work hard and contribute. Stay well connected, own your PR success communication strategy should you desire to weather change and advance within the organization. You own your success including leveraging training opportunities within and outside of the organization.

    Recommends
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Newport News, VA
    Current Employee - Customer Service Representative in Newport News, VA

    I have been working at Convergys part-time for less than a year

    Pros

    Benefits, 401k, tuition reimbursement, part-time or full-time, awesome trainers, great environment! The recruiter could use a lesson in customer service but other than that, everyone has been really nice and excited about the job! I look forward to growing with Convergys and look forward to being a part of the team!

    Cons

    Schedule is pre-made, have to schedule time off

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Svc Representative  in  Laredo, TX
    Current Employee - Customer Svc Representative in Laredo, TX

    I have been working at Convergys full-time for more than a year

    Pros

    Great benefits and incentives. You get paid 75 cents more for working weekends

    Cons

    Customers get racists sometimes. Sitting all day and sometimes you get call after call and gets tiring.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Pros

    They offered get opportunities to earn bonus money and good training. It was a good in college job and has helped me know how to work with people when I am the one calling in for help with other companies.

    Cons

    Rude customers and not lots of flexibility with scheduling. Open on holidays.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Troubleshooting Rep, Cable Repair (Charter)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Greenville, NC
    Former Employee - Customer Service Representative II in Greenville, NC

    I worked at Convergys full-time for less than a year

    Pros

    benefits, 401K, an actual career.

    Cons

    low pay compared to other call centers (close to minimum wage). Outsourced work meaning pay is way less after Covergys gets their cut. Charter cable reps get paid almost double for the same job.

    Advice to ManagementAdvice

    pay more, hire better people

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company employee friendly.. but lack of focus

    Former Employee - Senior Developer
    Former Employee - Senior Developer

    I worked at Convergys full-time for more than 8 years

    Pros

    Great team of highly talented technical folks. Good perks at that time.. Not sure about now.. Employee friendly and very flexible

    Cons

    Lack of focus and lack of direction.. Great at innovation, but this innovation needs to be done in the right direction to make the company grow.. It grew based on acquisitions.. whereas it could have done a lot more.

    Advice to ManagementAdvice

    Get the right area to focus and it can excel..

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    It was okay. They are very harsh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Decent pay and lots of overtime

    Cons

    I was pregnant and they weren't willing to work with me . Made me feel more guilty being pregnant then anything

    Advice to ManagementAdvice

    None

  9. 1 person found this helpful  

    Upper Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative II  in  Ogden, UT
    Former Employee - Sales and Service Representative II in Ogden, UT

    I worked at Convergys full-time for less than a year

    Pros

    Great customers to talk to.
    No script.
    Very friendly co workers and Trainers.

    Cons

    Old Building.
    Mandatory Overtime.
    No flexible Schedule.
    Cant use PTO whenever you'd like.
    Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
    Power hungry team leaders
    Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
    Complicated phone system.

    Advice to ManagementAdvice

    Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    neurtal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time for more than 3 years

    Pros

    Fun work environment nice building

    Cons

    micromanagement Sharing a workstation with multiple people.

  11.  

    Tier 1 Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Technical Support  in  Jacksonville, FL
    Current Employee - Tier I Technical Support in Jacksonville, FL

    I have been working at Convergys full-time for more than a year

    Pros

    Well paid, Paid Training,full time, PTO/Sick time

    Cons

    Hours cut after training, benefits have no copays, insurance premiums eat up pay check

    Advice to ManagementAdvice

    No more rehires of crazy employees, drug test some people

    Recommends
    Neutral Outlook
    No opinion of CEO

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