Convergys

  www.convergys.com
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Convergys Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

2.9 1,270 reviews

63% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(259 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights
1,270 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It is a great place to work.

    Phone Agent (Former Employee) Olathe, KS

    ProsGreat people- lots of diversity! Outstanding training!

    ConsFar for Missouri residents. Compensation confusing at first.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Wonderful

    Customer Service Representative (Former Employee) Laredo, TX

    ProsThey are flexible with your hours and understand that sometimes the customers are not always right.

    ConsSome customers are rude and when the system goes down it throws most all out of balance.

    Advice to Senior ManagementKeep being understanding to employees and offer rewards.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Capricious

    Customer Service Representative (Current Employee) Cincinnati, OH

    ProsWork fom home. Regular paycheck. Paid time off.

    ConsOut of pocket expeses for internet and equipment. Low hourly wage and bonuses are erratic.

    Advice to Senior ManagementReward performance. Correct meteric system anomolies.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    ATT IRU CSE - Cust Serv & Problem Res Rep II

    ATT IRU CSE - Cust Serv & Problem Res Representative II (Current Employee) Raleigh, NC

    ProsPay is severly low but hey it is working at home with unlimited OT. This is not a career position just something to add to my business income. Takes me to about 6500.00 month now with this role. Im not complaining yet!

    ConsTraining begins on the 4th

    Advice to Senior ManagementHave not had interaction with the management staff to date.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Legit Work at Home Opportunity

    Customer Service Representative II (Former Employee) Cincinnati, OH

    ProsGreat work/life balance, decent pay, opportunity to work from your own home office.

    ConsInternet issues out of your control is held against you.

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    a place of work

    Anonymous Employee (Former Employee)

    Prosa good place for college stude

    Consbad place for adults to work

    Advice to Senior Managementlisten to all employees

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Team Leader position

    Team Leader (Former Employee) Nashville, TN

    ProsLearn a lot about telecom industry.

    Consthe environment became overly constrictive. Everything has to be scripted to the point of "no uniqueness or individuality allowed" mentality. The focus of what is important changes daily.

    Advice to Senior ManagementBe more proactive instead of reactive

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    ...

    Customer Service Representative II (Current Employee) Tampa Palms, FL

    ProsFlexible hours. Good commute. Good location.

    ConsNone none none none none

    Advice to Senior Management...

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great Company

    Anonymous Employee (Former Employee)

    ProsGreat benefits, wonderful schedule, awesome team

    Consnone at this time. Thank you

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not too bad - AT&T Customer Service Rep

    Customer Service Representative (Former Employee) Lake Mary, FL

    ProsThey had a lot of employee appreciation events and really made sure you enjoyed your job. They also had GRADE A Training programs.

    ConsThe healthcare benefits were not the best. Sometimes there wasn't PTO able to be taken when you wanted it, because of holidays or such.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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