Convergys
2.9 of 5 1,068 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews

Updated Apr 17, 2014
All Employees Current Employees Only

2.9 1,068 reviews

                             

65% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(209 ratings)

50% of employees recommend this company to a friend
1,068 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Work from home so no hassle of dealing with traffic jams and getting suit ready for work"
    in 71 reviews
  • "Clean work environment, pretty sweet break room"
    in 46 reviews
Cons:
  • "6 dollars an hour lower than the prevailing call center wage in this area"
    in 58 reviews
  • "excellent at relocating customer service jobs overseas for cost effectiveness"
    in 32 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Customer service rep

Anonymous Employee (Current Employee)

I have been working at Convergys

ProsWork from home agent for retention

ConsNot enough pay and bonus

Advice to Senior ManagementGive raises

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

It was fun

Anonymous Employee (Current Employee)

I have been working at Convergys

Prostakes time with you to learn

Constraining was not long enough

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  • Work/Life Balance
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Great Environment to work with!

Customer Service Representative (Former Employee)
Valdosta, GA

I worked at Convergys full-time for more than a year

ProsGreat management, Team Leaders, & Co Workers
Paid time Off
Bonuses

ConsPay
Constant Upsales
Stressful at times

Advice to Senior ManagementSet more realistic goals for your employees

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Work environment was very unprofessional.

Sales & Service Representative II (Former Employee)
Jacksonville, FL

I worked at Convergys full-time for more than a year

ProsSet hours, pay was ok.

ConsUnorganized, the project I worked on has been shutdown

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Good company to work for

Customer Service (Current Employee)
Denver, CO

I have been working at Convergys full-time for more than a year

Prosthe company made sure all their agents have the products knowledge before they hit the floor

ConsThe hours changes a lot

Advice to Senior ManagementLack of support from management

Yes, I would recommend this company to a friend

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OK

Anonymous Employee (Former Employee)

I worked at Convergys

ProsEasy hiring process, decent training, its all done virtually if being hired for Work at home position.

ConsEvery changing metrics, management. Communication is non existant at times. Low wages for the position.

Advice to Senior ManagementStop the management shuffle. Have clear communication and open door policy that includes whom to go to with concerns. GET a better HR department.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Decent WAH job

Work At Home Representative (Current Employee)
Charleston, SC

I have been working at Convergys full-time for less than a year

Prosbenefits, people, environment, opportunity to advance, communication with managers

Conssalary is less than brick and mortar environment for agents

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Mixed Emotions

Sales and Customer Service (Current Employee)
Atlanta, GA

I have been working at Convergys full-time for less than a year

ProsGreat training, Great Support from management, constant opportunities to move about or grow with company.

ConsHuman resources is outsourced. Bazaar requirements to apply for maternity leave. You have to work until the date that you are due, I had to beg to use MY vacation time and then when I finally followed their myriad of steps to take I had to call in every day to an absent line to report my absence until they decided to approve my leave (needless to say extremely inconvenient). When you are in the HR tab in the online data base the steps to apply for any leave seem seamless. Unfortunately it seems not to be updated.

Advice to Senior ManagementHave separate HR for the countries the employee is working, update the leave process.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • No Opinion of CEO

 

Its a good entry level job for customer service

Customer Care (Current Employee)
Saint Louis, MO

I have been working at Convergys full-time for more than a year

ProsWork from home so no hassle of dealing with traffic jams and getting suit ready for work. Flexibility of wok schedule. Decent vacation time. Advancement into leadership or training roles if that is something you desire.

ConsPoor pay for the multitude of things you are asked to do over the phone with a customer. There are many situations a customer issue will arise and their is no clear definition of how to get it resolved. Support from management is not always good. Poor communication between departments. Metrics that you are graded on are not always fair for things completely out of your control.

Advice to Senior ManagementRaises for hard working employees who continue to stay on board and give their best day in and day out.

Yes, I would recommend this company to a friend

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Great people but it was hard to get promoted

Anonymous Employee (Former Employee)

I worked at Convergys full-time

ProsGreat for college students, the management is great, you get fun prices

Consscheduling is the worst, if they dont have too many calls they sent you home. its really hard to get promoted

No, I would not recommend this company to a friend

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