Convergys Reviews

Updated July 3, 2015
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2.8
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
480 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

1,904 Employee Reviews

Sort: Popular Rating Date
  1. Operations manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Operations Manager and Operations Manager in Ogden, UT
    Current Employee - Site Operations Manager and Operations Manager in Ogden, UT

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    PTO, 401 k and medical benefits. I enjoy the people I work with

    Cons

    Low wages with little or no compensation for stretch assignments resulting in 60 plus hour work weeks

    Advice to Management

    Take care of the management team that's driving results and producing green score cards


  2. Convergys Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Cincinnati, OH
    Current Employee - Operations Manager in Cincinnati, OH

    I have been working at Convergys full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Established processes, methodologies, Talent development

    Cons

    Unaligned professionals especially externally hired employees and bias judgement

    Advice to Management

    Have a tool where employees can air out their complaints especially if it involves their direct boss without worrying about s9meone getting back at them


  3. Technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Assistant in Research Triangle Park, NC
    Current Employee - Technical Assistant in Research Triangle Park, NC

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, fun environment, great people and managers, fun work that is always changing, availability to move up and try different programs

    Cons

    In office work, means a longer commute that I am used to. I would prefer a work at home position and will continue to apply to those on the site


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  5. Decent Job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    Works well with a college school schedule

    Cons

    They do not really care about you as an employee. You are just a number.

    Advice to Management

    -


  6. Convergys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Convergys full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Chance for higher commissions with sales

    Cons

    Unorganized company, constant changes being made without notice

    Advice to Management

    Inform employees of all work schedule changes


  7. Easy job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EBay At Home Agent
    Current Employee - EBay At Home Agent

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    At home, low stress, making outbound calls so a lot of times you get VM

    Cons

    THE pay is pretty low

    Advice to Management

    None management is great


  8. Customer support associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Appleton, WI
    Current Employee - Customer Service Advisor in Appleton, WI

    I have been working at Convergys full-time (More than a year)

    Pros

    Fun people to work with, laid back environment

    Cons

    Pay and raises are low, bonuses are next to impossible to max, managment takes full advantage and leaves out the agents


  9. Project to Project

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Orem, UT
    Former Employee - Customer Service Representative in Orem, UT

    I worked at Convergys full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Need a job? They'll give you one! There is great diversity in the people they hire. Anyone can fit in. Location is good. Frequent pay raises by hoping project to project. Variety in working for same company yet different projects.

    Cons

    Break times are ridiculously short. People need longer or more breaks to deal with the stress of staying positive with negative customers all day long. training sucks! But it really depends on the project your working on. Last project I was on was direct tv. They had horrible training. They need to have more time listening to actual phone calls before throwing people on the phone.

    Advice to Management

    When giving feedback on a persons phone call at least find something positive about the person. Micromanaging is too severe.


  10. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Retention Agent in Garner, NC
    Former Employee - Customer Service Retention Agent in Garner, NC

    I worked at Convergys (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Was able to work from home

    Cons

    Did not have a good team leader


  11. sales service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Problem Resolutions Representative II in Trinidad, CO
    Former Employee - Customer Service Representative/Problem Resolutions Representative II in Trinidad, CO

    I worked at Convergys (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great benefits. Pay was increased with commussions that were made to be a minimum every month. Which was challeging. Worked from home. That was a huge perk

    Cons

    9.50 an hour forced sales. When started sales were not requieed. Evetually forced you to make a minimum amount of sales monthly without being understanding that wasnt what i was gired for

    Advice to Management

    Be more understanding. And willing to train more with peipke who were not hired for the position it eventually became. Iffer more support for these positions after all it was a huge transition. Many peopke quit when this happened.



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