Convergys

www.convergys.com
Employer Engaged

Convergys Reviews

Updated February 27, 2015
Updated February 27, 2015
1,610 Reviews
2.8
1,610 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
377 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This company has potential but I would NEVR work there again .. The management plays favorites ..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent in Richardson, TX
    Former Employee - Technical Support Agent in Richardson, TX

    I worked at Convergys full-time (more than a year)

    Pros

    Pay
    Special lunches
    Rewards
    Clean building
    Spacious break room

    Cons

    Off time
    Changing schedules

    Doesn't Recommend
    Negative Outlook
  2.  

    Enjoyed it love the pay and bonus management great though sometimes would have liked more floor support

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Pay and bonus and room for advancement

    Cons

    Don't offer part time unless you have a valid note

    Recommends
    Positive Outlook
  3.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Hickory, NC
    Current Employee - Customer Service Representative in Hickory, NC

    I have been working at Convergys

    Pros

    Base Pay is great, commission, benefits.

    Cons

    It can be stressful at times.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good for People Who Have Never Worked Before

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Convergys

    Pros

    McAlpine location, Charlotte. Newly redecorated, new work stations, break room, etc = pleasant working conditions. One hour for lunch. Excellent paid training. Constructive coaching every week by supervisor. Could switch a day with co-worker with approval of supervisor. Most of the management was very nice. Majority of co-workers very nice. Good benefits.

    Cons

    Pay was only $9/hr with no chance of a raise for at least one year. Their idea of an incentive was a $0.50 raise if you had perfect attendance (not late by even one minute) for six months straight. They will hire anyone, even those with criminal records or pending trial. While I was there, the police came to arrest a guy for murder. Not safe to leave a purse or even a sweater at your desk for one minute or it may be stolen. I was there one week and had the GPS stolen from my car and I was in the front row by the main door!!! Very high turnover rate due to inferior hiring standards. Attendance is such a problem that they hold perfect attendance parties with presents for anyone who did not miss a day's work for one month.

    Advice to ManagementAdvice

    You get what you pay for. Pay more and hire better people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Murray, UT
    Former Employee - Customer Service and Problem Resolution Representative II in Murray, UT

    I worked at Convergys full-time (more than a year)

    Pros

    Good hours, great people to work with, good amount of PTO

    Cons

    Manager was a hypocrite, "Do as I say not as I do" attitude

    Advice to ManagementAdvice

    Do not write someone up when you are doing the same thing yourself.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer in Erlanger, KY
    Former Employee - Associate Trainer in Erlanger, KY

    I worked at Convergys full-time (more than 3 years)

    Pros

    Great people to work with. I was able to travel the globe to many locations to train the offshore employees.

    Cons

    Salary is not competitive for management. If you are just starting and looking to get experience it is a great place to do so, but you will soon be looking to jump to another company for better pay.

    Advice to ManagementAdvice

    Continue to promote from within and look into your salary structure.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Excellent Company to start a contact center career in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Los Angeles, CA
    Former Employee - Senior Manager in Los Angeles, CA

    I worked at Convergys full-time (more than 10 years)

    Pros

    Industry experience that allows you to work in numerous fields. If you can handle the pace the career path from Agent to Management is clear and can move quite quickly.

    Cons

    Compensation is below industry and in most cases below regional averages.

    Advice to ManagementAdvice

    Normalize salary compensations.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I worked here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Arnold, MO
    Former Employee - Tech Support in Arnold, MO

    I worked at Convergys

    Pros

    Get paid for training. Set at a desk and talk to people on a phone and pay was good

    Cons

    Everything had to be a way they wanted it. If u failed training tests u where fired.

    Recommends
    Positive Outlook
  10.  

    It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time (more than 3 years)

    Pros

    Fast paced environment. learn as you go on the job. Every call is different. Training is good. Compensation is always changing. Sometimes you get paid, sometimes you don't.

    Cons

    Office culture is bad. There is no work life balance. The hours are always changing. You can never schedule outside activities because your schedule constantly changes. You are never paid what you are owed or when you are owed it.

    Advice to ManagementAdvice

    Work with your employees. Appreciate the work they do. Pay them as they are due to be paid.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    It was ok, a lot of frustration though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Brownsville, TX
    Former Employee - Customer Service Representative in Brownsville, TX

    I worked at Convergys full-time (more than 5 years)

    Pros

    The pay is ok, could be better for frustration you have to deal with.

    Cons

    Team leaders and trainers are sometimes not properly trained or take it easy, and don't know a lot of the answers which makes it very frustrating and hard to work with.

    Advice to ManagementAdvice

    Make sure your team leaders have good experience and stats to prove it, sometimes agents know more than team leaders.

    Doesn't Recommend
    Neutral Outlook

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