Convergys Reviews

Updated October 17, 2014
Updated October 17, 2014
1,389 Reviews
2.9
1,389 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
308 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 87 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 58 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 72 reviews)

  • benefits are too expensive, there is no work-life balance, at Convergys, work is your life (in 23 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL
    Current Employee - Customer Service and Problem Resolution Representative II in Jacksonville, FL

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Good training and support. Ability to advance and obtain bonus' as provided by client.

    Cons

    Contracts change and you have to be the best of the best to keep your job.

    Advice to ManagementAdvice

    Change your pay policies. It was supposed to be a trial, but you implemented as a permanent pay. It only benefits the company and not the employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    overall not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    some good projects to work on

    Cons

    some projects aren't as good to work on

  3.  

    Senior Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Denver, CO
    Former Employee - Customer Service Representative II in Denver, CO

    I worked at Convergys full-time (more than 10 years)

    Pros

    Good company to work for but there is a cap in salary, depending on what project you work for and what position you are at. Great benifits, great people.

    Cons

    Management is does not comunicate well, HR is not on your side, you have to call India for help but then they tell you to go back to your manager, not a good sitiuation.

    Advice to ManagementAdvice

    Communicate better with your employees. Be a manager not a friend to your favorite employees.

    Recommends
    Negative Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Convergys

    Pros

    Benefits excellent staff good environment

    Cons

    There are no cons here

    Positive Outlook
    Approves of CEO
  6.  

    Job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Different opportunities and unlimited overtime

    Cons

    Being transferred to multiple projects.

    Recommends
  7.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    great training and wonderful bosses

    Cons

    i cant really think of anything bad to say

  8.  

    High Expectations but a decent company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Friendly co-workers and nice work space. The pay is decent to start and good enough benefits.

    Cons

    Hours suck and hard to get help from lead. I felt like I was left to help customers on my own even if I don't know the answer.. I had to answer them anyway

  9.  

    At-Home Agent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Friendly people and very diligent.

    Cons

    Because it is an at home position, supervisors are not immediately available.

  10.  

    They are fair and you can make good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than an year)

    Pros

    They have great benefits and the pay is fair, they do seem to care.

    Cons

    The pay raises and sometimes you don't know whats going on with new promotions.

    Advice to ManagementAdvice

    How at least meeting once a week to communicate changes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It was a good experience to work at the call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Lot's of interesting people and a relaxed environment.

    Cons

    Large center and breaks and lunches seemed too short by the time you got to break room or outside.

    Advice to ManagementAdvice

    I think they did fine.

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