Convergys

www.convergys.com

Convergys Reviews

Updated January 29, 2015
Updated January 29, 2015
1,553 Reviews
2.8
1,553 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
362 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Member of a Tight Knit Team Doing Challenging Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (more than 5 years)

    Pros

    During my time at Convergys, I had challenging work to do. I had great support from my management and built high performing teams. There is a strong focus on clients and performance in support of their businesses. I found good performance to be well rewarded. I had opportunities to grow my career over time. Company benefits were reasonable and supported work/life balance. Would rejoin the team if the right opportunity arose.

    Cons

    BPO environments aren't for everyone. Most programs are 24x7, 365 days a year, which means sometimes it's hard to find the work/life balance. BPO's usually have lower compensations rates than industry counterparts, so know that going into a position.

    Advice to ManagementAdvice

    Keep focused on the balance between client and employee needs.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Valdosta, GA
    Former Employee - Customer Service Representative II in Valdosta, GA

    I worked at Convergys

    Pros

    Pay, incentives if your about to sell, the people which im not saying make friends but they also help the time to go by

    Cons

    Some times the customers are hard to help due to attitudes

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Has many opportunities for advancement

    Cons

    Must be able to handle working in a fast paced environment

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was a job, paid the bills

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Technical Support Representative in Atlanta, GA
    Former Employee - Technical Support Representative in Atlanta, GA

    I worked at Convergys full-time (less than a year)

    Pros

    full time work, paid the bills, barely, free Satellite tv service if you work for that project

    Cons

    kept swapping supervisors, they switched me from tech support, to billing support(which was a headache) then back to tech support, did not give promised raise

  6.  

    Good company that needs better structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative II in Charlotte, NC
    Former Employee - Customer Service Representative II in Charlotte, NC

    I worked at Convergys full-time (more than a year)

    Pros

    They are good with giving people breaks. They will usually remind you if you are still taking calls to go ahead and log off. The training is long enough for you to actually understand what to do but you have to pick it up quickly since you start to get graded later on. Team leaders always try to help their groups out so they are always trying to improve the company.

    Cons

    OT is available every week but unless you are good friends with the people that send out the emails, you may get the OT list too late to sign up. You have to quickly befriend a team leader or a supervisor in order to succeed in this company, there are many "cliques." People come and go very quickly here so make sure you are following the scripts exactly since you are being graded on a consistent basis.

    Advice to ManagementAdvice

    Learn to listen to your employees concerns a little better. Be more lenient with peoples school schedule. Give more incentives.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    New job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Representative II in Pueblo, CO
    Current Employee - Sales and Service Representative II in Pueblo, CO

    I have been working at Convergys part-time (less than a year)

    Pros

    The interview process was quick. You're almost guaranteed a job due to the extremely high turnover rate. I've found good and bad reviews on the company. They are international. There is room for growth if you can do what you need to. You can eventually transfer or work at home. The training program is full of knowledge you can take to another company if it doesn't work out with them. They are good about employing veterans and people with disabilities.

    Cons

    I am worried about what things will be like on the inside with how fast they're saying you can become a manager. Start out is only $9.25. It's better than $8.25 which is what minimum wage is.

    Advice to ManagementAdvice

    If there it is so difficult to keep employees I recommend implementing a plan to boost moral.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Good training. Keep your nose clean and always do your best and you will earn opportunity to advance and do different things.

    Cons

    Pay is okay, not great. Poor benefits.

    Advice to ManagementAdvice

    Always be fair and encourage and teach. Make sure supervisors maintain their ability to handle customers and program knowledge.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Hazelwood, MO
    Current Employee - Team Leader in Hazelwood, MO

    I have been working at Convergys

    Pros

    nice to work from home benefits arent bad many changes each year

    Cons

    salaries could be better for the service we provide for att tech support at times providing help to contractor techs making way more than we are

    Advice to ManagementAdvice

    work to bring tech support pay to standard of support provided by us

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level One Pro-support Technician in Tampa, FL
    Former Employee - Level One Pro-support Technician in Tampa, FL

    I worked at Convergys

    Pros

    Company offers opportunities to learn and develop professionally, if you are willing to put in the extra time. Skills can be acquired that you can take anywhere you go.

    Cons

    Fast paced environment may not be for everyone. Have to stay on top of latest technological developments in IT. Also, have to develop a thick skin for dealing with unruly customers.

    Advice to ManagementAdvice

    Do not let office politics ruin such a good company!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Tech support (work from home)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in New York, NY
    Former Employee - Tech Support in New York, NY

    I worked at Convergys part-time (more than a year)

    Pros

    work from home, health benefits, paid training, paid time off, Incentives.

    Cons

    to many system issues with the platform,

    Recommends
    Neutral Outlook
    No opinion of CEO

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