Convergys Reviews

Updated September 12, 2014
Updated September 12, 2014
1,331 Reviews
2.9
1,331 Reviews
Rating Trends

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Convergys President & CEO Andrea Ayers
Andrea Ayers
286 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Upper Management at its worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Representative II  in  Ogden, UT
    Former Employee - Sales and Service Representative II in Ogden, UT

    I worked at Convergys full-time for less than a year

    Pros

    Great customers to talk to.
    No script.
    Very friendly co workers and Trainers.

    Cons

    Old Building.
    Mandatory Overtime.
    No flexible Schedule.
    Cant use PTO whenever you'd like.
    Health insurance too expensive ... anywhere from $85-260 PER CHECK for 1 single person
    Power hungry team leaders
    Abuse of point system... Although we were allowed to use up to 12 attendance points, I had a couple of Team leads that would purposely place a point for no reason, they would never get it fixed or ask you to talk to an OM in which they may or may not do so.
    Complicated phone system.

    Advice to ManagementAdvice

    Purge all of your current team leaders that are power hungry and don't know what they're doing and hire new ones that are willing to help out their agents!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not a horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Convergys full-time for more than a year

    Pros

    Job is simple. Management a bit more relaxed.

    Cons

    Noisy environment, rude coworkers, internal tools reduced because of contract (no email, notes, or communication of any kind). Continues to see outstanding performance, and not increasing salaries, even though it's expanding the contract.

    Advice to ManagementAdvice

    Larger raises, performance based, than people get now. Raise the salary cap as well. Get SOME form of internal communication system going rather than having to let announcements go by word of mouth only.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was okay. They are very harsh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Decent pay and lots of overtime

    Cons

    I was pregnant and they weren't willing to work with me . Made me feel more guilty being pregnant then anything

    Advice to ManagementAdvice

    None

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  5.  

    Good stepping stone to assist in gaining work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Trainer
    Former Employee - Associate Trainer

    I worked at Convergys full-time for more than 5 years

    Pros

    There are above average opportunities to learn new skills and be promoted.

    Cons

    Some locations offer horrible schedules with little consideration for work/life balance. Many promotions are not based on potential or ability. There is a lack of communication between sites and many sites are not connected to the overall corporate strategy. You have to beg for a decent salary and you can forget about suitable increases.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Great, If you can handle the stress and constant scrutiny of your entire performance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at Convergys full-time for less than a year

    Pros

    Great benefits, discount programs, 401 savings, good amount of overtime. Not extravagant but a decent yearly salary depending on what your life situation is, for some it may not be enough. As an At Home Agent, it's roughly near 30k a year. Lots of help and leadership in training and on the job. There are perks like being able to get bonuses during the month to raise your weekly pay, or a scale to measure your attendance levels and you can get the opportunity to raise your wage higher for that month by a small percent, the wage stays permanent afterwards as long as you keep your attendance points at the level. Pretty cool feature.

    Cons

    You have 2 weeks of training, and they expect you to be almost a "wiz" at the damn thing.. The Amazon Interface is easy to navigate, very tricky and complicated to remember how to use.. it will take you MORE than 2 weeks of getting used to. They hire and train people in bulk, and then likely pick the best 2 or 3 out of over a dozen people and keep them ( my class had 17!!). Don't be surprised if you get that call on the last transition date where they evaluate you and say you didn't pass. Some of them are COMPLETE LIARS AS WELL!!! ( Oh you can do this.. yes you can, It's okay, I was terrible when i first started ..blah blah blah). In training they are very soft and fake nice on you.. until the evaluation comes up and you get shocked that maybe you should've just been "like a sponge" the whole time.

    Bottom line : the training is not as easy to get through as people think.. most slides and reviews you only get to see once or twice, and you're expected to get it, and they rush through the material in those 2 weeks too quickly. Best Advice to anyone looking for this call center type of work?? Keep trying more than one company on and offline until you get used to it and gain experience from working with a few of 'em, Convergys specifically is a company that has grown a little bigger than the rest..and like many companies that get big, they get uptight and wanna stay big.. and scrutinize every potential employee they hire. American Express does the same thing with their At Home Representatives.

    They do have part-time schedules ( between 21-30 hours )..but they never seem to hire for it. So be ready to work long hours..about 40-50 hours a week, especially during busy seasons and holidays. If you can't get a morning shift whereever you are, I wouldn't advise you to do it.

    Advice to ManagementAdvice

    Do not RUSH people through the training.. Be MORE LENIENT with you new recruits,

    NO ONE CAN GET THAT AMOUNT OF MATERIAL AND NAVIGATION OF YOUR SYSTEM EASILY WITHIN 2 WEEKS....NO ONE!

    You guys are way too concerned with your contracts with companies like Amazon, then you are with the sustainability of your new hires. You have a good stock share, so I don't believe the company is going anywhere. Let your new recruits actually work for a while on live calls and evaluate them in a month or two, same way how other normal employers do within 3 months. That is fair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Cool

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time for more than a year

    Pros

    Good Pay and big checks

    Cons

    Long Hours and mandatory overtime

    Advice to ManagementAdvice

    None

  8.  

    Overwhelming

    Current Employee - Customer Service Representative  in  Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA

    I have been working at Convergys full-time for less than a year

    Pros

    Able to work from home

    Cons

    Training left a lot to be desired.

    Neutral Outlook
    No opinion of CEO
  9.  

    OK place to work so far.........

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Erlanger, KY
    Current Employee - Customer Service Representative in Erlanger, KY

    I have been working at Convergys full-time for less than a year

    Pros

    Great Benefits
    Bonus for perfect attendance
    401K plan with Fidelity
    Pretty alright bi-weekly paychecks
    Advancement opportunities
    Overtime opportunities in which you can earn attendance points back

    Cons

    Long training, which doesn't cover every scenario you will encounter on the phones (7weeks total)
    Some co-workers tend to be cliquish and rude
    Strict rules and guidelines to follow (based on the project I'm currently working for)
    Breaks and lunches go very fast
    Sometimes hard to find parking during the day (not good if your running late already)
    Always pushing for excellent call stats (most of the time I feel a lot of pressure to do well)
    Constantly worried about getting good feedback on customer surveys and lots of pressure to reduce customer repeat callbacks.

    Advice to ManagementAdvice

    Try to learn more about what should be done on the production floor (sometimes the coaches seem lost)
    and depending on which person you ask you get different answers.

    Recommends
    No opinion of CEO
  10.  

    Soul sucking

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    It's a good job if you can handle the stress

    Cons

    Schedules suck and if you are in school forget it.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Convergys

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Learning new products and meeting people

    Cons

    every changing environment lack of advancement

    Advice to ManagementAdvice

    more advancement opportunites

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