Convergys Reviews

I worked at Convergys full-time for less than a year

Pros – It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Cons – it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to Senior Management – They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

Yes, I would recommend this company to a friend

I worked at Convergys full-time for less than a year

Pros – Worked from home, lengthy training

Cons – Was thrown on the phones while we were still in training, it was supposed to be a classroom day but either we went on the phones or received a point for attendance

Advice to Senior Management – More role plays during training.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Convergys

Pros – Good job if you want to get into a management Position quickly. You just have to show up to work and try.

Cons – Management does not know how to communicate well. Pay is laughable.

Advice to Senior Management – Learn to communicate to your employees on company changes. Try to stop moving everything around so much.

No, I would not recommend this company to a friend

I have been working at Convergys full-time for less than a year

Pros – You get a bonus based on your performance and metrics at the end of every month, and good shift times.

Cons – Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

Advice to Senior Management – Evaluating TL's every so often to make sure they are updated with their own goals as TLs.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Convergys full-time for less than a year

Pros – Good Benefits
Average Pay
Some really good people work there

Cons – Crazy hours
Do not like their heavy handed method of sales

Advice to Senior Management – Ease up on the sales quota - I know you don't call it that, but when a person is trying to sell, and still not making the number of sales you want - you fire them. TO ME THAT IS A SALES QUOTA>

No, I would not recommend this company to a friend

I have been working at Convergys part-time

Pros – Being able to work from home

Cons – If you do not like sales, this is not the job for you

Advice to Senior Management – Listen to your employees

I worked at Convergys part-time for less than a year

Pros – Can earn $$$ by selling.

Cons – Very strict on rules. Lot of requirements for little pay.

No, I would not recommend this company to a friend

I worked at Convergys full-time

Pros – Great people and great teamwork.

Cons – Bad economy = everyone nervous.

Advice to Senior Management – Keep the top talent.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Convergys full-time for less than a year

Pros – -median pay for this type of work
-has benefits
-somewhat flexible hours

Cons – -thankless work
-expectation of sales of products you may or may not believe in

No, I would not recommend this company to a friend

I worked at Convergys full-time for more than 8 years

Pros – Awesome people I have met thru the years.

Cons – The management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

Advice to Senior Management – The management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company