Convergys

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Convergys Reviews

Updated August 20, 2014
Updated August 20, 2014
1,308 Reviews

2.9
1,308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
273 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to work except for regular lay-offs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits, good pay, flex hours, good people.

    Cons

    Constant reorganization in CIT and sales force turnover was frustrating.

    Recommends
    No opinion of CEO
  2.  

    Training was great but production is crazy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II  in  Richmond, VA
    Current Employee - Customer Service and Problem Resolution Representative II in Richmond, VA

    Pros

    They have great benefits such as pto, a rewards program, and voluntary go home often where you are not penalized for going home. They increase hourly pay if you work past 7 pm. They do have options available to get a full 40 hours.

    Cons

    The help takes forever and you are penalized for dead air.. A lot of attitudes on my project from management. The floor support is horrible about helping you most of the time. A lot of their tools do not work a lot. System issues on a daily basis and the only solution they have is a reboot.

    Advice to ManagementAdvice

    Management needs a better attitude and they need more people in floor support. The floor support takes an extremely long time to get help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    A good job for people wanting to punch hours and make decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Midvale, UT
    Former Employee - Customer Service Representative II in Midvale, UT

    Pros

    Super easy working with HR. The supervisors were pretty laid back. There are a few projects/shifts available that end up with some downtime between calls. Much batter than most call centers.

    Cons

    Like any call center, you have to be prepared to put up with a lot of monotony. There's not a whole lot of company culture, it's just pretty cut-and-dry "do your work, go home".

    Advice to ManagementAdvice

    Provide more opportunities for your phone agents to have *some* sort of progress (team leaders, take escalated calls, etc.).

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Gaining Call Center Experience!

    • Comp & Benefits
    Former Employee - Call Center Agent  in  Jacksonville, FL
    Former Employee - Call Center Agent in Jacksonville, FL

    Pros

    The pay is decent if you consider starting anywhere from $10- at least $14 per hour.

    Training is Exceptional and will definitely give you an idea of whether or not you are capable of learning how to manipulate your way through the various Customer Service screens to answer Customer questions about pricing and their credit card billing etc. and of course set orders...which of course all depends on the Contract you will be assigned to work for such as Wall Street Journal; selling newspaper no outbound calls; among a few other Companies Convergys Contract with.

    Cons

    Initial Interview requires an assessment test which includes a typing test, arithmetic test, vocabulary test, customer service evaluations (how would you respond to customers regarding the information they are requesting), and then 2 face to face interviews; and of course if you are unable to pass the assessments the first time you have I believe 6 months to retry passing the assessment tests.

    Recommends
    Neutral Outlook
  6.  

    Busy Call Center Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Jacksonville, FL
    Former Employee - Customer Service Representative II in Jacksonville, FL

    Pros

    Good pay, benefits. 401K, Various shifts. Paid training and nesting. Plenty of parking. Promote from within. Constant quality monitoring with feedback. Concerned with clients satisfaction, Shows appreciation for employees.

    Cons

    Some TL's need more training. Tend to promote high performers into management positions, sometime, without proper training to deal with people. Somewhat chaotic environment. mainly concerned with clients satisfaction.

    Advice to ManagementAdvice

    Have TL and all staff that has contact with employees, take some CE classes to maintain their position. It appears that although they are top performers on the floor, it does not necessarily transfer to the employees under their supervision.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Technical Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Leader  in  Lake Mary, FL
    Current Employee - Technical Leader in Lake Mary, FL

    Pros

    Close to home and a fast hire

    Cons

    Revolving door call center environment

    Advice to ManagementAdvice

    Salary ranges need review to be competitive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  North Biloxi, MS
    Current Employee - Customer Service Representative in North Biloxi, MS

    Pros

    Great team leaders interview was easy!!!!!!!!!!!!!!!!!!!

    Cons

    Strict tardiness!!!!!!!!!!!!!!!!!!!!!!!!!! Make sure you be on time for your shift

    Advice to ManagementAdvice

    Great management!!!!!!!!!!!!!!!!!!!!!!

    Recommends
    Approves of CEO
  9.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Associate  in  Lake Mary, FL
    Current Employee - Customer Account Associate in Lake Mary, FL

    Pros

    Learning AT&T procedures for troubleshooting and customer service.. In 6 months, you can move into another position. Health and dental are available before 90 days, and you can see what your check will look like on Wednesday (Payday is Friday).

    Cons

    Weeks of training, and switching from a.m. to afternoon times in training. About halfway in (5 weeks), the morning schedule will change from 7a.m. to 3 p.m. -11:30. The evening class will have your morning shift.

    Advice to ManagementAdvice

    Keep one set schedule and create an increase in pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    My experience at Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS

    Pros

    the pay and benefits and the experience

    Cons

    When i first got hired training was not related to the what i actually need to do on the floor/ phones itself. This company is not loyal to there employees.

    Advice to ManagementAdvice

    Training should me more related to what is done on the floor/phones after training is over. More motivation also need from peers and more internal jobs open for current employees.

    Recommends
    No opinion of CEO
  11.  

    Business Analyst / Systems Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst/Systems Engineer  in  Sunrise, FL
    Former Employee - Business Analyst/Systems Engineer in Sunrise, FL

    Pros

    Convergys IM was a very good company to work for when I first joined. There were good benefits and the company was highly ethical. The employee base was diverse and most were good to work with. I was given a good opportunity to make a difference early on and was able to expand my skill set considerably.

    Cons

    Senior management made some strategic errors that put a lot of pressure on the company. Even though the cable vertical market remained relatively strong, there were many layoffs and benefit cutbacks in later years.

    Recommends
    Neutral Outlook
    No opinion of CEO

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