Convergys Reviews

Updated July 28, 2015
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2.8
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Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
499 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

1,962 Employee Reviews

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  1. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Agent in Mesquite, TX
    Former Employee - Home Agent in Mesquite, TX

    I worked at Convergys full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Able to work at home, great training and good people.

    Cons

    Sales were the main goal and the hours were at night.

    Advice to Management

    Don't know.


  2. Helpful (1)

    Just do your job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Technical Support in Atlanta, GA
    Former Employee - Tier I Technical Support in Atlanta, GA

    I worked at Convergys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training was sufficient, you are prepared to do your job. Management was very, very, very understanding....far more than I expected from reading reviews. I won't lie on this company...management should have fired me 20 times over. I was absent, late, absent, late...and they worked with me over, and over, and over, Finally, my own personal situation was just to stressful and they were still being so understanding...but I resigned. It just wasn't fair to the company or my co-workers. But, when I was there...I did my job! I think that played a big role in how much they were there for me. Heck! they wanted to promote me!!! But, my own stuff kept my attendance below what it needed to be. I can't imagine them being so supportive and when I am at work I am not producing. Great company, just keep your personal life in order and do your job!

    Cons

    I wish I could come up with one, but it wouldn't be the truth. There are no cons worth complaining about. This company does all it can do reasonable do to help you succeed.

    Advice to Management

    Keep up the good work, I miss out, but other skilled reps like myself will appreciate you!


  3. Okay if you have a lot of patience...

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys part-time (Less than a year)

    Pros

    Convergys offers a decent salary. There is paid training, which was actually kind of fun. They also have a nice employee discount program. If you are a "people person" then it's the place to be.

    Cons

    Not the place to work if you don't have a lot of patience or people skills. You get a lot of angry phone calls and have to put up with a lot of disrespect.

    Advice to Management

    If I were to give any advise to management, it would be to prepare people better for the kind of abuse you will hear on the phone.


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  5. Helpful (1)

    Great company but...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Paid training, great starting pay.

    Cons

    Very strict attendance policy. Dealing with mean customers.


  6. Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Sergeant Bluff, IA
    Current Employee - Team Lead in Sergeant Bluff, IA

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy to move up within the company if you have great work ethic.

    Cons

    -Work load for Team Leaders -Its one thing after another and it keeps piling up and we do not get enough time to coach our agents

    Advice to Management

    Don't forget to focus on those who do well and not just those who are not.


  7. Valid Work from home Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Data Support Representative in Lorain, OH
    Former Employee - Business Data Support Representative in Lorain, OH

    I worked at Convergys (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work from home full time hourly

    Cons

    changing schedules sometimes every week at times mandatory overtime


  8. Helpful (1)

    Don't work here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can bonus and overtime is always available. Casual dress and laid back.

    Cons

    Very unprofessional. Very unprofessional. Very unprofessional. Very unprofessional. Very unprofessional.


  9. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great information on interviewing skills,great advice on how to answer difficult interviewing questions

    Cons

    have to go through alot of sign ups just to get too the information that you are seeking for


  10. System Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Cincinnati, OH
    Former Employee - Systems Analyst in Cincinnati, OH

    I worked at Convergys (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Work Life Balance and Working environment.

    Cons

    Its a service based company with more internal projects.


  11. Good start for college students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACE Customer Service Representative in Hampton, GA
    Former Employee - ACE Customer Service Representative in Hampton, GA

    I worked at Convergys (Less than a year)

    Pros

    Flexiblity and a good start for college students.

    Cons

    The availability of permanent seating



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