Convergys
2.9 of 5 1,065 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

2.9 1,065 reviews

                             

65% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(207 ratings)

50% of employees recommend this company to a friend
1,065 Employee Reviews
in

Review Highlights

Pros:
  • "Work from home so no hassle of dealing with traffic jams and getting suit ready for work"
    in 71 reviews
  • "Clean work environment, pretty sweet break room"
    in 46 reviews
Cons:
  • "6 dollars an hour lower than the prevailing call center wage in this area"
    in 58 reviews
  • "excellent at relocating customer service jobs overseas for cost effectiveness"
    in 32 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

It was fun

Anonymous Employee (Current Employee)

I have been working at Convergys

Prostakes time with you to learn

Constraining was not long enough

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Customer service rep

Anonymous Employee (Current Employee)

I have been working at Convergys

ProsWork from home agent for retention

ConsNot enough pay and bonus

Advice to Senior ManagementGive raises

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Stressful, but Overall Excellent Opportunity

Team Coach (Former Employee)
Chattanooga, TN

I worked at Convergys full-time for more than a year

ProsYour paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

ConsYou're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

Advice to Senior ManagementMost managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Awesome!

Team Manager (Current Employee)
Wilsonville, OR

I have been working at Convergys for more than 5 years

ProsYou work hard, you can advance!

ConsIf you don't want to work hard, you won't advance.

Advice to Senior ManagementKeep up the great work

Yes, I would recommend this company to a friend

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The Biggest and the Best in the Philippines

Customer Service Representative (Current Employee)
Manila, Manila (Philippines)

I have been working at Convergys full-time for more than 5 years

ProsThey are best bpo employer in the Philippines

ConsTo be a successful employee, one must be hardworking

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Loved working for this company.

Anonymous Employee (Former Employee)

I worked at Convergys full-time

ProsFlexible schedule, decent pay, supportive management, fun, team building enviornment

ConsI did not see/find any cons.

Advice to Senior ManagementKeep up the great work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Leadership at all Levels

Customer Service Representative II (Former Employee)
Salt Lake City, UT

I worked at Convergys full-time for more than a year

ProsConvergys has excellent trainers, and provides excellent opportunities for continued training.

ConsSlightly lower wages than could be.

Advice to Senior ManagementKeep producing excellent team leaders!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Prepare to give up your life

Technical Support Representative (Current Employee)
Atlanta, GA

I have been working at Convergys full-time for more than a year

ProsGreat benefits, I have always been lucky enough to get great Team Leaders that really do everything to help you reach your scorecard goal and move up in the company.

ConsEven if you are very good at your job there is no pay raise and this position pays more at other companies. No regular weekends off hours.

Advice to Senior ManagementKeep up the good work!

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training is in very high definition..

Customer Service Representative (Current Employee)
Banawa, Cebu City (Philippines)

I have been working at Convergys full-time for less than a year

Prosthey have a very good training ground

Conswell challenging of course if you are a newbiee

Advice to Senior Managementconsideration to the newbies in the business

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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a great place to work.

Sales (Current Employee)
Bacolod, Bacolod (Philippines)

I have been working at Convergys full-time for more than a year

Prosthe benefits and environment are good

Consworking at graveyard shift and compromising health

Yes, I would recommend this company to a friend

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