Convergys Reviews

Updated July 5, 2015
1905 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
480 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

1,905 Employee Reviews

Sort: Popular Rating Date
  1. Email Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Current Employee in Bacolod City (Philippines)
    Former Employee - Current Employee in Bacolod City (Philippines)

    I worked at Convergys

    Recommends
    Recommends

    Pros

    The company is full of professional and fun people to work with. The working environment is great.

    Cons

    There's a graveyard shift schedule.


  2. Technical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Assistant in Research Triangle Park, NC
    Current Employee - Technical Assistant in Research Triangle Park, NC

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, fun environment, great people and managers, fun work that is always changing, availability to move up and try different programs

    Cons

    In office work, means a longer commute that I am used to. I would prefer a work at home position and will continue to apply to those on the site


  3. Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Vacation paid holidays pto uto

    Cons

    Schedules training work weekends hours

    Advice to Management

    Nothing


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Love What I Do - Team Leader Sales Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader Sales Operations in Cincinnati, OH
    Current Employee - Team Leader Sales Operations in Cincinnati, OH

    I have been working at Convergys full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great management, Great tools for managers, technology, Work at Home, Developing my agents, family virtual atmosphere, Convergys provided equipment

    Cons

    Sometimes overworked, low pay for managers, communication sometimes is terrible.

    Advice to Management

    Please review the trends in pay and adjust it for the current marketplace as the salary is a bit low for some of us with experience. The yearly raise percentage is a laugh in our face. We are running your business. The CEO should look into our business instead of not seeming to care.


  6. Customer Service Chat Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)
    Current Employee - Customer Service Representative in Manila, Manila (Philippines)

    I have been working at Convergys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best reason to work in this company is the working environment and the people engagement. it will give you opportunity to grow with in the company or change your working field. The lower management in the company is very supportive.

    Cons

    long working hours because of the long travellings


  7. IT Tech Support Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Technical Support in Lubbock, TX
    Former Employee - Tier I Technical Support in Lubbock, TX

    I worked at Convergys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being able to multi task and interact with Small businesses' and solve their problems as well as deescalate a situation.

    Cons

    Not being able to respond as quickly as I wanted to because of a computer update, or having no choice but to send a technician out to solve the problem.


  8. Nice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Agent in Makati City (Philippines)
    Former Employee - Universal Agent in Makati City (Philippines)

    I worked at Convergys (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice Company. Professional Bosses and Workmates

    Cons

    Low basic pay for employees

    Advice to Management

    Keep it up


  9. Great Place to Work and Grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Convergys has provided me with many opportunities to grow within the company. Convergys offers a casual, yet professional work environment. I have an excellent benefits package and receive many company discounts. It is awesome being a part of a global leader in the call center world. I have promoted internally twice and am looking to have a long term career with Convergys.

    Cons

    It can take time to get new log in information. Convergys partners with many fortune 500 companies and sometimes those relationships change. This is a pro and a con. Convergys sets the expectation that in many cases your role or project might change.

    Advice to Management

    Continue to active with your employees. A simple thank you in an email can go a long way. Convergys Days is a great event, keep it up! Look for additional opportunities to recognize.


  10. Convergys Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist of Talent Acquisition in Phoenix, AZ
    Current Employee - Senior Specialist of Talent Acquisition in Phoenix, AZ

    I have been working at Convergys full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great working environment, friendly employees. Fun activities. Great location/easy access to site. Always looking for ways to improve quality and lower attrition and employee retention.

    Cons

    Building needs an update to look and technology.

    Advice to Management

    Mange up, not down :) which managers are good at following this model.


  11. Talent Acquisition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Associate in Gilbert, AZ
    Current Employee - Talent Acquisition Associate in Gilbert, AZ

    I have been working at Convergys (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team managers are awesome! Fair attendance policy. PTO accumulate from day one. Global company with growth opportunities.

    Cons

    Building needs an upgrade



Showing 1,905 of 1,916 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.