Convergys Reviews

Updated March 27, 2015
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2.7
1,658 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
396 Ratings

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)

Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Excellant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support II in Jacksonville, NC
    Former Employee - Tech Support II in Jacksonville, NC

    I worked at Convergys full-time (more than 3 years)

    Pros

    This company is excellant in everything from application to seperation.

    Cons

    They could give wage reviews more frequently.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    No opinion of CEO
  2. i worked for convergys at home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent
    Former Employee - Technical Support Agent

    I worked at Convergys

    Pros

    i was able to work from home while i was pregnant also was abke to return after 2 weeks free directv

    Cons

    there was really no cons

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Microsoft Process is excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Engineer in Pune (India)
    Former Employee - Escalation Engineer in Pune (India)

    I worked at Convergys full-time (more than 3 years)

    Pros

    very good learning while you work hard which is good to gain real time experience.

    Cons

    None as most of the things are supported to my carrier and this company is life changer for me.

    Advice to ManagementAdvice

    Don't under estimate by guessing the talent while they are in training. All it is to give a chance to everyone at least once to prove.

    Recommends
    Positive Outlook
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  5. Some of the best 3 years I've had in job experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Agent in Jacksonville, NC
    Former Employee - Tech Support Agent in Jacksonville, NC

    I worked at Convergys full-time (more than 3 years)

    Pros

    The people are helpful and nice. Always conducts themselves in professional manner. Upper management definitely has their stuff together, very smart.

    Cons

    They micromanage so bad. Makes it hard to continue to meet goals. Once you meet one, it goes higher or they add another Stat we need to meet.

    Advice to ManagementAdvice

    Yall are amazing. Please expand so I can work for you guy in raleigh nc

    Recommends
    Positive Outlook
    Approves of CEO
  6. Convergys is a great company to work for depending on which company you are representing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Nacogdoches, TX
    Current Employee - Customer Service Representative in Nacogdoches, TX

    I have been working at Convergys

    Pros

    Great benefits. Okay scheduling. Get as much overtime as you want when needed.

    Cons

    Comcast services never worked so you will get calls from a lot of angry customers.

    Advice to ManagementAdvice

    Management was great, Had no problems with them...

    Recommends
    Positive Outlook
    Approves of CEO
  7. Member of a Tight Knit Team Doing Challenging Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (more than 5 years)

    Pros

    During my time at Convergys, I had challenging work to do. I had great support from my management and built high performing teams. There is a strong focus on clients and performance in support of their businesses. I found good performance to be well rewarded. I had opportunities to grow my career over time. Company benefits were reasonable and supported work/life balance. Would rejoin the team if the right opportunity arose.

    Cons

    BPO environments aren't for everyone. Most programs are 24x7, 365 days a year, which means sometimes it's hard to find the work/life balance. BPO's usually have lower compensations rates than industry counterparts, so know that going into a position.

    Advice to ManagementAdvice

    Keep focused on the balance between client and employee needs.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. I worked at Convergys full-time (more than 4 years)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Hyderābād (India)
    Current Employee - Senior Associate in Hyderābād (India)

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Great work culture
    Aspires for innovation
    Flexible working hours

    Cons

    - Actual quality of work differs from team to team
    - Promotions take long..................................

    Advice to ManagementAdvice

    None.........................................................

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Valdosta, GA
    Former Employee - Customer Service Representative II in Valdosta, GA

    I worked at Convergys

    Pros

    Pay, incentives if your about to sell, the people which im not saying make friends but they also help the time to go by

    Cons

    Some times the customers are hard to help due to attitudes

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Convergys Review @ Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Convergys part-time (less than a year)

    Pros

    Working at home with Convergys (for directv) only has one convenience, you don't have to waste time or money on transportation.

    Cons

    Pay is low
    job is stressful

    Your pushed to make premium sales and no matter how much you accel in other aspects, even if you get highest ratings on customer reviews, if you don't reach the sales goal, they will terminate your employment with them.

    20-50 calls per day
    85% of calls are about lowering bills/unexpected bills. Good luck with sales

    Advice to ManagementAdvice

    No advice, can't think of a way to make the job better, it is how it is.

    Recommends
    Neutral Outlook
  11. 1 person found this helpful

    N/a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative

    I have been working at Convergys

    Pros

    Scheduling
    Call volume
    Upper management
    Peers
    Rewards

    Cons

    No cons at this time.

    Advice to ManagementAdvice

    N/a

    Recommends
    Positive Outlook
    Approves of CEO

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