Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews

Updated December 21, 2014
Updated December 21, 2014
1,498 Reviews
2.8
1,498 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
342 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I wouldn't make a career out of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Directv Customer Service Representative in Pueblo, CO
    Former Employee - Directv Customer Service Representative in Pueblo, CO

    I worked at Convergys part-time (more than an year)

    Pros

    The people you meet there are great. You also get bonus's every month, which aren't the greatest.

    Cons

    TLs jerk you around and upper management have a hand in that. You only get promoted unless they like you.

    Advice to ManagementAdvice

    Do a better job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    A very large call center company

    Cons

    Weak management team over there

    Advice to ManagementAdvice

    Take care of the company first

    Doesn't Recommend
    Negative Outlook
  3.  

    It's a great entry level job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at Convergys

    Pros

    I have never worked in a call center before and this a great place to start to gain the experience in customer service and banking. The benifets are decent. Trainers are very helpful when you start. You learn alot in the few weeks of training. Outside of training most supervisors are helpful and help alot. Monthly incenetives are pretty easy to attain.

    Cons

    AHT is a big deal and sometimes the handle time is out of your control. The point system for attendance is a minor annoyance. The system is No fault for attendance so if you clock in a minute late no matter the reason you get the quarter of a point.

    Advice to ManagementAdvice

    Advice to management? Maybe just work on the point system. Sometimes things happen.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Typical customer service call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Convergys full-time (more than an year)

    Pros

    I worked in the insurance department. Training is 3 weeks and during training you learn with your trainer and 20 other people, you take tests, and then a final. If you don't pass the final then you can take it a second time, you will take it again in two weeks. The second time you take it, it's much difficult, but don't get scared, if you don't pass the final, you'll be kept as a CSR.

    Some people are just not test people and the people in my training class that didn't pass it, stayed employed. There is a lot of information during training, pay attention and take notes, ask questions and bug your trainer until they explain it in a way you can understand. Most of the people here are friendly. The team leaders are usually available to answer questions, there are people on the floor who walk around the room and will come to you if you need help. That's their job. You have to raise your hand and they come to you.

    The job is advertised as a customer service and sales rep. Don't let the sales part fool you. There isn't anything you have to sell. You just take inbound calls answering any issues the customer has with their policy. It could be as easy as taking a payment, or something more difficult. The pay is all right at 11.25/hour. Not as high as some of the insurance companies around here, but not as low as some of the other call centers. Its a happy medium.

    They have a relaxed attendance policy which is unusual for a call center. They'll go over the attendance system during training but its much more relaxed from the call center I used to work at. They have PTO, unpaid time off, a 401 (k), healthcare insurance, it's a very benefits oriented company. They even have tuition reimbursement for certain degrees.

    Attendance is very important. You don't have to be the best. It's okay if you're not the best at first, but as long as you're willing to show up each day, learn, and improve each day then that's what matters. Attendance is everything to this company. They're willing to promote people as long as they show up on time and try to better themselves. Again you don't have to be the best at first, but if you're willing to show up on time and do your best and try to learn, that's what they care about.

    Cons

    The pay could be a couple of dollars higher. Other insurance companies hire around 2-3 dollars higher than Convergys. Convergys hires at 11.25 and other insurance companies hire around $12, 13, 14, +. However there are some call centers in this city that hire around $8, so its not as if Convergys is the lowest.

    Most customers are nice but once in a while you get a customer who refuses to accept your answers even though you are correct, so you have to get a supervisor to talk to them. Sometimes the guys and girls who are supposed to come to you when you have questions during a call are not available. A lot of them go home at 4:30 or are busy helping another CSR, so you'll have to handle the call on your own or call another department for like service for help on how to handle that call.

    There is some favoritism, some people are cliquey but that is the norm at a lot of companies. Try not to take it personally. My suggestion is to be nice to everybody, try to get to know people, you don't have to be friends with someone if you don't click, the opportunities are there to move up but there is a lot of competition too. A lot of people see this job as a way to pay their bills and as something short-term.

    There are some sucks up at the company but that is the norm at a lot of companies too. Turnover rate is high because its a call center job. It's repetitive, you have to deal with answering the same question again, and sometimes you get rude customers. It's a job that is easy to burn out on.

    Advice to ManagementAdvice

    I don't have any suggestions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Scary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Great people, friendly environment, lots of benfits

    Cons

    The customers that call in are very, very, very rude

    Advice to ManagementAdvice

    instead of throwing new hires into markets, evaluate new hires and their personality to determine which market would work best.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    honestly not a bad company, too focused on sales though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Pharr, TX
    Current Employee - Call Center Agent in Pharr, TX

    I have been working at Convergys

    Pros

    i actually kind of like working here, i go in and immediately start taking calls. the atmosphere is great and so is the pay. they also offer great incentives and commissions. they honestly do give you all the tools to succeed in this job.

    Cons

    the only cons are the fact that they are so sales driven, it is tough to make a sale when a customer calls in already angry, and they want you to try to sell on every call. management is ok here, they are all about keeping morale up but sometimes it just gets so stressful. i would only recommend this job if you can handle dealing with angry customers and dont mind sitting down and taking calls all day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    The job seems great from the outside looking in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Wilsonville, OR
    Current Employee - Team Leader in Wilsonville, OR

    I have been working at Convergys

    Pros

    The people. Nothing more, nothing less

    Cons

    Poor salary, over worked, under appreciated, every day it is something new that needs to happen. Management is unorganized.

    Advice to ManagementAdvice

    Develop the managers. There is a severe lack of growth in the company. Once you get to Team Manager/Leader you hit a ceiling that makes it impossible to move forward. Performance manage the team leaders that are in place. You need to performance manage them just like we performance manage our SPs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Never EVER again !!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    My team !!!
    That´s it

    Cons

    Team Mangement
    STM
    HR
    Payment
    No Health Insurence
    If you are bring a new idea to your team manager, your are no longer the No. 1 !!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Customer Service Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (less than an year)

    Pros

    It was a full time job that had good benefits.

    Cons

    The environment was horrible. The supervisors would let drama flow. You had to fit to get time off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great company with lots of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than 10 years)

    Pros

    If you have the right skill set for them the sky is the limit to where you can go. I know many in the company that started at humble beginnings only to move to high level jobs. It's not going to happen for everyone but you never know if you are going to be that person.

    Cons

    The company does seem to take different directions at the highest levels. This can add to stress of the population particularly when it is not communicated out effectively.

    Recommends
    Positive Outlook
    Approves of CEO

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