Convergys Reviews

Updated October 1, 2014
Updated October 1, 2014
1,354 Reviews
2.9
1,354 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
296 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 86 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 56 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 71 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A good place to work except for regular lay-offs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time for more than 10 years

    Pros

    Good benefits, good pay, flex hours, good people.

    Cons

    Constant reorganization in CIT and sales force turnover was frustrating.

    Recommends
    No opinion of CEO
  2.  

    This place sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Convergys full-time for more than a year

    Pros

    It is easy to advance.

    Cons

    There is too much wrong with this place to fit into this space.

    Advice to ManagementAdvice

    Change companies

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    No place for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Jacksonville, NC
    Former Employee - Customer Service Representative in Jacksonville, NC

    I worked at Convergys full-time for more than a year

    Pros

    The money is good your co workers make the job more fun when your talking on the phone with the customer I was a customer service representative for FedEx yes the customers are rude but it's a job

    Cons

    The customers are rude management sucks I had a miscarriage they wouldn't rehire me thought about a lawsuit but thought against it

    Advice to ManagementAdvice

    Take notice in retires

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hazelwood, MO
    Current Employee - Customer Service Representative in Hazelwood, MO

    I have been working at Convergys full-time for less than a year

    Pros

    there is no real dress code

    Cons

    the hours are horrible and management sucks

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Discrimination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at Convergys part-time for less than a year

    Pros

    It was good at first

    Cons

    They dont work with u

    Advice to ManagementAdvice

    Get the facts before you take action

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very unprofessional and borderline unscrupulous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Erlanger, KY
    Current Employee - Technical Support in Erlanger, KY

    I have been working at Convergys full-time for more than a year

    Pros

    The only pro is that it is local.

    Cons

    Very low pay, draconian attendance policy, no HR department to speak of, very condescending treatment from management.

    Advice to ManagementAdvice

    Increase compensation, improve employee morale, be much more transparent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  North Biloxi, MS
    Current Employee - Customer Service Representative in North Biloxi, MS

    I have been working at Convergys full-time for less than a year

    Pros

    Great team leaders interview was easy!!!!!!!!!!!!!!!!!!!

    Cons

    Strict tardiness!!!!!!!!!!!!!!!!!!!!!!!!!! Make sure you be on time for your shift

    Advice to ManagementAdvice

    Great management!!!!!!!!!!!!!!!!!!!!!!

    Recommends
    Approves of CEO
  9.  

    Busy Call Center Outsourcing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Jacksonville, FL
    Former Employee - Customer Service Representative II in Jacksonville, FL

    I worked at Convergys full-time for more than 3 years

    Pros

    Good pay, benefits. 401K, Various shifts. Paid training and nesting. Plenty of parking. Promote from within. Constant quality monitoring with feedback. Concerned with clients satisfaction, Shows appreciation for employees.

    Cons

    Some TL's need more training. Tend to promote high performers into management positions, sometime, without proper training to deal with people. Somewhat chaotic environment. mainly concerned with clients satisfaction.

    Advice to ManagementAdvice

    Have TL and all staff that has contact with employees, take some CE classes to maintain their position. It appears that although they are top performers on the floor, it does not necessarily transfer to the employees under their supervision.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A good job for people wanting to punch hours and make decent money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Midvale, UT
    Former Employee - Customer Service Representative II in Midvale, UT

    I worked at Convergys full-time for more than a year

    Pros

    Super easy working with HR. The supervisors were pretty laid back. There are a few projects/shifts available that end up with some downtime between calls. Much batter than most call centers.

    Cons

    Like any call center, you have to be prepared to put up with a lot of monotony. There's not a whole lot of company culture, it's just pretty cut-and-dry "do your work, go home".

    Advice to ManagementAdvice

    Provide more opportunities for your phone agents to have *some* sort of progress (team leaders, take escalated calls, etc.).

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    My experience at Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wichita, KS
    Former Employee - Anonymous Employee in Wichita, KS

    I worked at Convergys full-time for more than 3 years

    Pros

    the pay and benefits and the experience

    Cons

    When i first got hired training was not related to the what i actually need to do on the floor/ phones itself. This company is not loyal to there employees.

    Advice to ManagementAdvice

    Training should me more related to what is done on the floor/phones after training is over. More motivation also need from peers and more internal jobs open for current employees.

    Recommends
    No opinion of CEO

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