Convergys Reviews

Updated May 11, 2015
51 reviews filtered by
  • Tennessee
  • Any Job Title
  • Any Status
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
17 Ratings

Pros
  • It is a great place to begin work from home (in 89 reviews)

  • Fun work environment nice building (in 59 reviews)

Cons
  • Best Advice to anyone looking for this call center type of work (in 75 reviews)

  • Makes it hard to get a work life balance (in 26 reviews)

More Pros and Cons

51 Employee Reviews

Sort: Popular Rating Date
  1. Customer service REP and problem resolution 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN

    I worked at Convergys full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great benefits and a good opportunity with great training. I would work for this company again if given a set schedule.

    Cons

    Schedule is always changing with random days and hours, and sometimes Team Leaders put to much responsibility on your shoulders with little accommodations , too many softwares to log onto with always changing passwords , and your resource ( Agent Answer Center) is thrown together and sloppy as if no one knows what is really going on. no one is actually concerned with CUSTOMER SERVICE yet with sells and and obsessed with bundles which within the internet partners is almost impossible.

    Advice to Management

    training needs to be longer so that the trainers have time to instill what truly is important to keep this business from going under at least on the direct tv project/ AT&T merger. (god bless whomever is over the AT&T switch because it is a nightmare. Agent answer center NEEDS TO BE REVISED URGENTLY.


  2. Horrible job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in East Ridge, TN
    Former Employee - Customer Service in East Ridge, TN

    I worked at Convergys (Less than a year)

    Pros

    Pay was pretty good but no other pros

    Cons

    First of all HR needs to get it together. I applied for maternity leave a total of 7 times and they denied every time giving reasons like they didn't receive the paperwork even tho I sent it certified mail. Second, maybe if you treated your employees better and took the time to train them instead of down them you wouldn't have such a high turn over rate!

    Advice to Management

    Treat your employees better in EVERY aspect


  3. Customer call center representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Clarksville, TN
    Current Employee - Customer Service Representative in Clarksville, TN

    I have been working at Convergys full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The facility stays kind of clean, usually. The parking lot is big. Has a bathroom. The air conditioner feels good, when it works.

    Cons

    Absolute wretched work environment, zero respect given to employees, disorganized and clueless management, poor training, hours change constantly without notice, chances of promotion slim to none, pretty much anybody who applies for this job will get it because the turnover rate is gigantic.

    Advice to Management

    Be more professional. Quit promising benefits and opportunities that simply aren't there. Be honest with employees about their job performance. Abide by your own rules and set the example. Show some integrity and some backbone and own up to your mistakes. Quit preaching teamwork and then leaving your employees out to hang.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It's okay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced environment. learn as you go on the job. Every call is different. Training is good. Compensation is always changing. Sometimes you get paid, sometimes you don't.

    Cons

    Office culture is bad. There is no work life balance. The hours are always changing. You can never schedule outside activities because your schedule constantly changes. You are never paid what you are owed or when you are owed it.

    Advice to Management

    Work with your employees. Appreciate the work they do. Pay them as they are due to be paid.


  6. Helpful (1)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care/EU in Clarksville, TN
    Current Employee - Customer Care/EU in Clarksville, TN

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great working environment, good pay and benefits

    Cons

    Training could be a little more organized


  7. As a highly experienced telemarketing salesman and client services professional I was highly impressed with Convergys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Chattanooga, TN
    Former Employee - Csr1 in Chattanooga, TN

    I worked at Convergys

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The efficiency of operations through the use of the computers as client services aids and training tools

    Cons

    Not enough of a hands-on managerial approach: managers should be more assessable to new employees and offer more guidance

    Advice to Management

    managers should be more assessable to new employees and offer more guidance Train your people in O.D.P. (open door policy)


  8. Great incentives for being good at your job. Prizes, lunch, snacks.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Clarksville, TN
    Current Employee - Customer Service Specialist in Clarksville, TN

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly work environment, opportunity to climb the ladder. A lot of floor support and coachings so you can be the best. This is a great place to start a career. Cash Bonus for good stats. Pay raises based on attendance.

    Cons

    Sometimes you can get bad advise from management. If you don't have a friendly demeanor it can be easy to make customers mad. You have to speak on behalf of the company whether you agree with it or not.


  9. Very stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN

    I worked at Convergys full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Definitely the pay 10.00 an hour plus bonus checks

    Cons

    Schedule is never consistent, point system is jack up. If you miss a day of work due to emergency and you bring a legit excuse for example a doctor's note you still get a point. If you miss more than one day and bring a doctor's note they roll it into one point. So not getting a point is impossible even for legit reasons. Management is terrible.

    Advice to Management

    Train the coaches better, 3 different coaches will inform you on three different things so you never really know the right way to handle things.


  10. My experience at Convergys was pretty good. There is plenty of overtime and commission available. The pay is decent.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    The best reasons are the pay and the incentives.

    Cons

    I would say dealing with irate customers was my biggest challenge.

    Advice to Management

    Listen to employees concerns


  11. Team Leader position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Convergys full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Learn a lot about telecom industry.

    Cons

    the environment became overly constrictive. Everything has to be scripted to the point of "no uniqueness or individuality allowed" mentality. The focus of what is important changes daily.

    Advice to Management

    Be more proactive instead of reactive



Showing 51 of 1,915 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.