Convergys

  www.convergys.com
  www.convergys.com

Convergys Reviews in Tennessee

Updated December 15, 2014
Updated December 15, 2014
1,494 Reviews
2.8
1,494 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
340 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 89 reviews)

  • Fairly consistent work environment, good exposure to a unique industry (in 59 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 75 reviews)

  • Poor work life Balance, they expect work to be your life with not much time for anything else (in 26 reviews)

More Highlights

45 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great incentives for being good at your job. Prizes, lunch, snacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Clarksville, TN
    Current Employee - Customer Service Specialist in Clarksville, TN

    I have been working at Convergys full-time (less than an year)

    Pros

    Friendly work environment, opportunity to climb the ladder. A lot of floor support and coachings so you can be the best. This is a great place to start a career. Cash Bonus for good stats. Pay raises based on attendance.

    Cons

    Sometimes you can get bad advise from management. If you don't have a friendly demeanor it can be easy to make customers mad. You have to speak on behalf of the company whether you agree with it or not.

    Recommends
    Positive Outlook
  2.  

    Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN

    I worked at Convergys full-time (less than an year)

    Pros

    Definitely the pay 10.00 an hour plus bonus checks

    Cons

    Schedule is never consistent, point system is jack up. If you miss a day of work due to emergency and you bring a legit excuse for example a doctor's note you still get a point. If you miss more than one day and bring a doctor's note they roll it into one point. So not getting a point is impossible even for legit reasons. Management is terrible.

    Advice to ManagementAdvice

    Train the coaches better, 3 different coaches will inform you on three different things so you never really know the right way to handle things.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    My experience at Convergys was pretty good. There is plenty of overtime and commission available. The pay is decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than an year)

    Pros

    The best reasons are the pay and the incentives.

    Cons

    I would say dealing with irate customers was my biggest challenge.

    Advice to ManagementAdvice

    Listen to employees concerns

    Recommends
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Team Leader position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Convergys full-time (more than 8 years)

    Pros

    Learn a lot about telecom industry.

    Cons

    the environment became overly constrictive. Everything has to be scripted to the point of "no uniqueness or individuality allowed" mentality. The focus of what is important changes daily.

    Advice to ManagementAdvice

    Be more proactive instead of reactive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    BISC/Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care/EU/Digital Life in Clarksville, TN
    Current Employee - Customer Care/EU/Digital Life in Clarksville, TN

    I have been working at Convergys full-time (more than an year)

    Pros

    Training is becoming more up to par. Looks like they are training TLs a little better

    Cons

    Clarksville TN: revolving door, they do not appreciate employees, trashy work environment, employees all sleeping with each other, one week new class will arrive the next week 5 people get walked out. 700+ seats as advertised, ONLY 200+ filled... Why is this? Forced to call out if PTO/UTO not available, SICK...? That could cost you your Job! Points system for which you get if tardy or leave early or call out is the HORRIBLE! Put it this way, if you are tardy one minute (keep in mind you have 5 min to logon your systems) you get 1/4 or .25 a point when a whole day off is one point. You work 3/4 of day and get sick, too bad .50 or 1/2 point GONE and you only get 12 points! I am still employed here, take my advice stay away.

    Advice to ManagementAdvice

    Stop telling future Agents in interviews they did so well in an interview you make it appear you are offering multiple positions based on background/the interview/scores, because reality and word spread around that is the only jobs available. You tell everybody that! Also put a condom dispenser in the male bath rooms, and have people dress a little more professional! Place is a DUMP! Training classes... Enjoy a few weeks of high school all over again folks! Training classes at Clarksville TN site are bad as walking into a truck stop restroom, on how unprofessional some people act as well as trainers too! Hope you appreciate my honesty, please do not waste your time. It is NOT worth $10hr

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    It was not the most enjoyable company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN

    I worked at Convergys full-time (more than an year)

    Pros

    -$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons

    -High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to ManagementAdvice

    -Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    If you want to climb the ladder, work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than an year)

    Pros

    Convergys offers great compensation to their employees as well as performance based incentives. Hours can be flexible, based on performance. You can be promoted as soon as a couple months.

    Cons

    The nature of the job is customer service. You need to have thick skin and be able to remain professional and courteous to all customers.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Just a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Clarksville, TN
    Current Employee - Customer Service and Problem Resolution Representative II in Clarksville, TN

    I have been working at Convergys full-time (less than an year)

    Pros

    easy to get hired, full time hours, first several weeks are paid training

    Cons

    too easy to call out of work, immature atmosphere at times, frustrating environment.

    Advice to ManagementAdvice

    too much to write.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Stressful, but Overall Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coach in Chattanooga, TN
    Former Employee - Team Coach in Chattanooga, TN

    I worked at Convergys full-time (more than an year)

    Pros

    Your paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

    Cons

    You're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

    Advice to ManagementAdvice

    Most managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Work at Home agent, customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at Convergys full-time (more than 10 years)

    Pros

    must have patience and be professional in interactions with customers
     I am representing my company and I need to be professional and courteous at all times.

    Cons

    Knowing how to handle customers who are irate,; finding the root of the issue,listening, review notes that is on the account to make a decision and resolve the issue successfully.

    Advice to ManagementAdvice

    Interact with management to provide information in response to inquiries about products and services and to handle and resolve complaints.Communicating with management can avoid escalation of the customer complaint.

    Recommends
    Neutral Outlook

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.