Convergys Reviews in Tennessee

Updated August 14, 2014
Updated August 14, 2014
1,316 Reviews

2.9
1,316 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
275 Ratings

Review Highlights

Pros
  • Work from home so no hassle of dealing with traffic jams and getting suit ready for work (in 83 reviews)

  • Great training job to work in a high busy work environment (in 51 reviews)


Cons
  • 6 dollars an hour lower than the prevailing call center wage in this area (in 65 reviews)

  • There is no work life balance, since schedule is often very incosistant (in 19 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Team Leader position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Convergys full-time for more than 8 years

    Pros

    Learn a lot about telecom industry.

    Cons

    the environment became overly constrictive. Everything has to be scripted to the point of "no uniqueness or individuality allowed" mentality. The focus of what is important changes daily.

    Advice to ManagementAdvice

    Be more proactive instead of reactive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    BISC/Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care/EU/Digital Life  in  Clarksville, TN
    Current Employee - Customer Care/EU/Digital Life in Clarksville, TN

    I have been working at Convergys full-time for more than a year

    Pros

    Training is becoming more up to par. Looks like they are training TLs a little better

    Cons

    Clarksville TN: revolving door, they do not appreciate employees, trashy work environment, employees all sleeping with each other, one week new class will arrive the next week 5 people get walked out. 700+ seats as advertised, ONLY 200+ filled... Why is this? Forced to call out if PTO/UTO not available, SICK...? That could cost you your Job! Points system for which you get if tardy or leave early or call out is the HORRIBLE! Put it this way, if you are tardy one minute (keep in mind you have 5 min to logon your systems) you get 1/4 or .25 a point when a whole day off is one point. You work 3/4 of day and get sick, too bad .50 or 1/2 point GONE and you only get 12 points! I am still employed here, take my advice stay away.

    Advice to ManagementAdvice

    Stop telling future Agents in interviews they did so well in an interview you make it appear you are offering multiple positions based on background/the interview/scores, because reality and word spread around that is the only jobs available. You tell everybody that! Also put a condom dispenser in the male bath rooms, and have people dress a little more professional! Place is a DUMP! Training classes... Enjoy a few weeks of high school all over again folks! Training classes at Clarksville TN site are bad as walking into a truck stop restroom, on how unprofessional some people act as well as trainers too! Hope you appreciate my honesty, please do not waste your time. It is NOT worth $10hr

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    It was not the most enjoyable company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Combined Billing, Retention Team  in  Chattanooga, TN
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN

    I worked at Convergys full-time for more than a year

    Pros

    -$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons

    -High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to ManagementAdvice

    -Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    If you want to climb the ladder, work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time for more than a year

    Pros

    Convergys offers great compensation to their employees as well as performance based incentives. Hours can be flexible, based on performance. You can be promoted as soon as a couple months.

    Cons

    The nature of the job is customer service. You need to have thick skin and be able to remain professional and courteous to all customers.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Just a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II  in  Clarksville, TN
    Current Employee - Customer Service and Problem Resolution Representative II in Clarksville, TN

    I have been working at Convergys full-time for less than a year

    Pros

    easy to get hired, full time hours, first several weeks are paid training

    Cons

    too easy to call out of work, immature atmosphere at times, frustrating environment.

    Advice to ManagementAdvice

    too much to write.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Stressful, but Overall Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coach  in  Chattanooga, TN
    Former Employee - Team Coach in Chattanooga, TN

    I worked at Convergys full-time for more than a year

    Pros

    Your paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

    Cons

    You're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

    Advice to ManagementAdvice

    Most managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Work at Home agent, customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at Convergys full-time for more than 10 years

    Pros

    must have patience and be professional in interactions with customers
     I am representing my company and I need to be professional and courteous at all times.

    Cons

    Knowing how to handle customers who are irate,; finding the root of the issue,listening, review notes that is on the account to make a decision and resolve the issue successfully.

    Advice to ManagementAdvice

    Interact with management to provide information in response to inquiries about products and services and to handle and resolve complaints.Communicating with management can avoid escalation of the customer complaint.

    Recommends
    Neutral Outlook
  9.  

    Not THAAAAAAT Bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time for less than a year

    Pros

    hours, bonuses, lenient attendance policy

    Cons

    lack of good leadership, horrible team leaders, short breaks, "competition" environment

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Good Pay and Benefits, But Noisy and Ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time for less than a year

    Pros

    The company has some decent insurance benefits

    Monthly (not quarterly) bonuses as well as other incentives for winning prizes or cash.

    Depending on the project you work on, free or discounted whatever you're selling (in my case it was Directv)

    Clean work environment, pretty sweet break room

    Most of the management and supervisors know what they're doing and are helpful.

    Overtime is available a lot of the time.

    Few options for lunch close by.

    Moe's caters on Wednesdays.

    Occasional dinners/lunches for employees on certain events or holidays.

    Cons

    The point system for absences/tardies is ridiculous. You're allotted 12 points before you're terminated, which sounds reasonable at first. But if you're 1 minute to 1 hour late, you get a quarter of a point. Missing half of a day is a whole point. Which isn't that bad unless you get overwhelmed the first month and call out a lot due to the stress and overwhelmingness of the call center since they fail to tell you it's a loud environment.

    As I mentioned, it's a loud environment, which they fail to tell you before you start on the call floor. Supervisors are running around and yelling for agents to make sells, and it's pretty embarrassing when the clients on the other line can hear that. Especially when you already have an irate individual on the other line.

    The food options in the break room are too expensive for too cheap of food.

    In addition to the loudness of the supervisors, they insist on blaring music in the call center. Again, like the loudness of the supervisors, it's embarrassing if they ask if I'm working from home or at a club.

    Advice to ManagementAdvice

    Rework the point system or throw in some more earn back incentives. Or at least have the crazy loud people calm down a hair. There is no reason for someone to run around the call center yelling at the top of his or her lungs about getting upgrades. Come on, guys, seriously.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Answering calls from TV adds from at least 20 different companies and also taking information for Insurance claims.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Sales Representative  in  Chattanooga, TN
    Former Employee - Level I Sales Representative in Chattanooga, TN

    I worked at Convergys part-time for less than a year

    Pros

    The job was fun at times. Talking to the call in customers and trying to get them what they wanted.

    Cons

    Work hours were inconsistent. They would have you come on for and hour, then clock out and go back on in a couple of hours, sometimes for just a short time. Was told that I would get 30 to 36 hours a week. Was only getting 15 to 20 and tying up 6 or 7 days a week.

    Advice to ManagementAdvice

    If you want good people to stay with you give them consistent hours.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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