Convergys Reviews

Updated February 20, 2015
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3.1
48 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
397 Ratings

48 Employee Reviews

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  1. Great incentives for being good at your job. Prizes, lunch, snacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Clarksville, TN
    Current Employee - Customer Service Specialist in Clarksville, TN

    I have been working at Convergys full-time (less than a year)

    Pros

    Friendly work environment, opportunity to climb the ladder. A lot of floor support and coachings so you can be the best. This is a great place to start a career. Cash Bonus for good stats. Pay raises based on attendance.

    Cons

    Sometimes you can get bad advise from management. If you don't have a friendly demeanor it can be easy to make customers mad. You have to speak on behalf of the company whether you agree with it or not.

    Recommends
    Positive Outlook
  2. It's okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Chattanooga, TN
    Former Employee - Customer Service Representative II in Chattanooga, TN

    I worked at Convergys full-time (more than 3 years)

    Pros

    Fast paced environment. learn as you go on the job. Every call is different. Training is good. Compensation is always changing. Sometimes you get paid, sometimes you don't.

    Cons

    Office culture is bad. There is no work life balance. The hours are always changing. You can never schedule outside activities because your schedule constantly changes. You are never paid what you are owed or when you are owed it.

    Advice to ManagementAdvice

    Work with your employees. Appreciate the work they do. Pay them as they are due to be paid.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care/EU in Clarksville, TN
    Current Employee - Customer Care/EU in Clarksville, TN

    I have been working at Convergys full-time (less than a year)

    Pros

    Great working environment, good pay and benefits

    Cons

    Training could be a little more organized

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. As a highly experienced telemarketing salesman and client services professional I was highly impressed with Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Chattanooga, TN
    Former Employee - Csr1 in Chattanooga, TN

    I worked at Convergys

    Pros

    The efficiency of operations through the use of the computers as client services aids and training tools

    Cons

    Not enough of a hands-on managerial approach: managers should be more assessable to new employees and offer more guidance

    Advice to ManagementAdvice

    managers should be more assessable to new employees and offer more guidance Train your people in O.D.P. (open door policy)

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN
    Former Employee - Customer Service and Problem Resolution Representative II in Chattanooga, TN

    I worked at Convergys full-time (less than a year)

    Pros

    Definitely the pay 10.00 an hour plus bonus checks

    Cons

    Schedule is never consistent, point system is jack up. If you miss a day of work due to emergency and you bring a legit excuse for example a doctor's note you still get a point. If you miss more than one day and bring a doctor's note they roll it into one point. So not getting a point is impossible even for legit reasons. Management is terrible.

    Advice to ManagementAdvice

    Train the coaches better, 3 different coaches will inform you on three different things so you never really know the right way to handle things.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. My experience at Convergys was pretty good. There is plenty of overtime and commission available. The pay is decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Pros

    The best reasons are the pay and the incentives.

    Cons

    I would say dealing with irate customers was my biggest challenge.

    Advice to ManagementAdvice

    Listen to employees concerns

    Recommends
    Negative Outlook
    No opinion of CEO
  8. Team Leader position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Convergys full-time (more than 8 years)

    Pros

    Learn a lot about telecom industry.

    Cons

    the environment became overly constrictive. Everything has to be scripted to the point of "no uniqueness or individuality allowed" mentality. The focus of what is important changes daily.

    Advice to ManagementAdvice

    Be more proactive instead of reactive

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. BISC/Customer Care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care/EU/Digital Life in Clarksville, TN
    Current Employee - Customer Care/EU/Digital Life in Clarksville, TN

    I have been working at Convergys full-time (more than a year)

    Pros

    Training is becoming more up to par. Looks like they are training TLs a little better

    Cons

    Clarksville TN: revolving door, they do not appreciate employees, trashy work environment, employees all sleeping with each other, one week new class will arrive the next week 5 people get walked out. 700+ seats as advertised, ONLY 200+ filled... Why is this? Forced to call out if PTO/UTO not available, SICK...? That could cost you your Job! Points system for which you get if tardy or leave early or call out is the HORRIBLE! Put it this way, if you are tardy one minute (keep in mind you have 5 min to logon your systems) you get 1/4 or .25 a point when a whole day off is one point. You work 3/4 of day and get sick, too bad .50 or 1/2 point GONE and you only get 12 points! I am still employed here, take my advice stay away.

    Advice to ManagementAdvice

    Stop telling future Agents in interviews they did so well in an interview you make it appear you are offering multiple positions based on background/the interview/scores, because reality and word spread around that is the only jobs available. You tell everybody that! Also put a condom dispenser in the male bath rooms, and have people dress a little more professional! Place is a DUMP! Training classes... Enjoy a few weeks of high school all over again folks! Training classes at Clarksville TN site are bad as walking into a truck stop restroom, on how unprofessional some people act as well as trainers too! Hope you appreciate my honesty, please do not waste your time. It is NOT worth $10hr

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    It was not the most enjoyable company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN
    Former Employee - Customer Service Representative, Combined Billing, Retention Team in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Pros

    -$10/hr base pay starting out
    -Monthly sales commission
    -Decent health benefits (eye, dental, and medical)
    -40+ hours a week
    -UTO & PTO

    Cons

    -High turn-over rates
    -New hires have two weeks on the floor in sales department before quickly being moved to CRG (retention department) whether they have a choice in the matter.
    -The management is not great.
    -Some team leaders on the floor are unreliable as team leaders (never available, etc)
    -Sitting all day in cubicle
    -Too many staff to find a free computer before being late trying to get logged into one
    -High stress level job at times

    Advice to ManagementAdvice

    -Be available more to better supervise those under you, because the chosen team leaders could have been chosen more carefully.
    -The team meetings are sometimes completely ineffective and just took time away from making more sales, bundles, or "saves" in retention department
    -In order to take time off in advance, don't make employees jump through hoops trying to get ahold of floor support, etc. If someone says they can fill in for another employee or trade shifts, the policy is ridiculous. Employees have to fill in for it through work computers 24 hours in advance (Not 23 hours but right at 24) and aren't shown how to prior.
    -Alot of the training is unimportant facts trainees never remember about the first satellite, etc, and could be shortened to one week instead of two.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. If you want to climb the ladder, work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chattanooga, TN
    Former Employee - Customer Service Representative in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Pros

    Convergys offers great compensation to their employees as well as performance based incentives. Hours can be flexible, based on performance. You can be promoted as soon as a couple months.

    Cons

    The nature of the job is customer service. You need to have thick skin and be able to remain professional and courteous to all customers.

    Recommends
    Positive Outlook
    Approves of CEO

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