Convergys
2.9 of 5 1,061 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

Convergys Reviews in Valdosta, GA

All Employees Current Employees Only

2.4 9 reviews

                             

0% Approve of the CEO

Convergys President & CEO Andrea Ayers

Andrea Ayers

(1 ratings)

38% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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Good for college students and young adults

Customer Service Representative (Former Employee)
Valdosta, GA

I worked at Convergys part-time for less than a year

ProsGood if you work in a small city or town. Adequate pay and enough overtime if necessary. Easy and quick hiring process.

ConsIts not a very flexible job, especially if you have a demanding school schedule. I had to quit when I started nursing school because of the hours I had to work. When you're new your hours can change without notice. Also there are shift bids every 3 months that and if your not highly ranked they can change your schedule to anything no matter how long you have been working there.

Advice to Senior ManagementBe more understanding to your employees.

Yes, I would recommend this company to a friend

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This is a horrible, horrible place to work!

Customer Service Representative II (Current Employee)
Valdosta, GA

I have been working at Convergys full-time for more than 10 years

ProsYou get a paycheck every two weeks.

ConsSupervisors are cruel and don't give crap about you. You have to bid for a new schedule every 3 months so don't get comfortable with the one you have now. You think you can handle stress? You just try it and see. You can pretend but your life will be miserable and every morning when you wake up you will dread going in to this place. It literally makes you sick. Calls are back-to-back and there's no time between calls to breathe, recuperate, and calm your nerves before the next call. No, you're not suppose to take what the customers say personal, but they will definitely make it personal. If you get hit by a car, fall ill, diagnosed with a terminal disease or whatever the case may be, don't expect sympathy or a card. Instead, expect to be treated as a liability and kicked to the curb. You don't have to take my word for it. Good luck.

Advice to Senior ManagementTreat people the way you would like to be treated.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disorganized

Sales Consultant (Former Employee)
Valdosta, GA

I worked at Convergys full-time for less than a year

ProsI can honestly say there are no pros

ConsStupid, ignorant staff and team leaders
Chain of command is sloppy and disorganized
Poor pay and joke incentives (pennies)
The workplace building is run like a maximum security high school for troubled kids.
Managers ask employees to stay late to work on bogus presentations and get no overtime.
Boring! You sit on the phone getting yelled at all day by customers.
If you have to go to the bathroom and you're not on break... expect to be written up (these people are nuts!)
Lied to about bonuses.
They will hire any idiot off the street so most coworkers are immature and ignorant
They hire an average of 200 employees a month and about 90% of them are eventually fired or quit within 2 months.

Advice to Senior ManagementRethink your entire management, system and policies

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Little flexibility & opportunities

Customer Service Representative (Former Employee)
Valdosta, GA

I worked at Convergys part-time for less than a year

ProsCan earn $$$ by selling.

ConsVery strict on rules. Lot of requirements for little pay.

No, I would not recommend this company to a friend

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Only if you have too

Customer Service Representative (Current Employee)
Valdosta, GA

I have been working at Convergys full-time for less than a year

ProsEasy to pick up hours if needed. Can move up fast with extreme dedication & an open schedule. Give away alot of prizes daily/

ConsMoney, Staff, Strict. You cant be an unorganized company & treat your employees like children, & give them child money as well.

Advice to Senior ManagementDo better all around. Pay at lest a salary of $20,000 a year for that type of work, its disgusting how people are low balled. Making the schedule policy less strict, people cant help if there kids get sick, parents die, car breaks down ect...

No, I would not recommend this company to a friend

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Use the Company as a Stepping Stone

Customer Service Representative (Current Employee)
Valdosta, GA

I have been working at Convergys full-time for more than 5 years

ProsThey are pretty flexible, you have the opportunity to take off , as long as you do it in advance. You can make great relationships with people.

ConsThe pay is horrible, and there is not a lot of upward mobility once you make it to Team Leader.

Advice to Senior ManagementTry to manage from top to bottom, instead of bottom to top. I seen a lot of agents get fired, when the management should have been out the door instead.

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It was tought me alot about Customer Service

Customer Service Representative (Current Employee)
Valdosta, GA

I have been working at Convergys part-time for less than a year

ProsIt helps you have good customer service & helps you talk more on the phone

ConsYou can get cused out by people

Advice to Senior ManagementThey need to be organized

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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A hard lesson that makes me want to achieve more out of life.

Anonymous Employee (Former Employee)
Valdosta, GA

I worked at Convergys

ProsFree television service provided by DTV.
Incentives when you sale a premium or equipment.
Ability to call in an absence without speaking to a live person.

ConsInability to work with a schedule outside of "company needs".
Poor direction from leadership to ensure the company is providing good service to those who work for them.
Never felt as though I was more than an employee ID number.

Advice to Senior ManagementTake leadership development courses. Take communication courses. Find away to work with people's schedules it seems as poor excuse that there is nothing anyone can do for an employee that has spent several years with company.

No, I would not recommend this company to a friend

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its a good job while attending school

Customer Service Representative II (Former Employee)
Valdosta, GA

I worked at Convergys

Prospaid simple training, automated system for reporting tardiness or absence

Consthey do not care why you have to miss work, if you exceed the limit, you get laid off

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Convergys reviews and ratings in Valdosta, GA — including employee satisfaction and approval rating for Convergys CEO Andrea Ayers. All 9 reviews posted anonymously by Convergys employees.