Conway Office Products
2.8 of 5 4 reviews
www.conwayoffice.com Nashua, NH 150 to 499 Employees

Conway Office Products Reviews

Updated Apr 4, 2014

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2.8 4 reviews

                             

100% Approve of the CEO

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Paul Mosley

(1 ratings)

50% of employees recommend this company to a friend
4 Employee Reviews
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Great company to work for

Anonymous Employee (Current Employee)
Nashua, NH

I have been working at Conway Office Products

ProsThe people you get to work with are great. The managers are fair and encourage their people to exceed expectations. They typically promote from within and are team oriented. They also have a great sales training program.

ConsIt is a 40 hour work week and you are not allowed to work from your home office. Aside from that, they offer standard benefits.

Yes, I would recommend this company to a friend

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Old School Sales Position

Anonymous Employee (Former Employee)

I worked at Conway Office Products

Pros- Benefits include 401 (k) with match, health insurance, flexible spending account, dental insurance, and vision insurance.
- Training Progam (Xerox Teleprospecting for C level appointments) widely recognized and respected.
- Technicians / Service department have an average of ten (10) years of tenure and are highly respected by the client base.
- Company provides a laptop and iPhone
- Strong product line - Xerox and Konica Minolta along with software solutions

Cons- CRM software is industry specific with very limited mobile functionality (no access to forecasts, client usage information not always accurate)
- Compensation Plan not competitive (currently 27k base DOE and overall average commission percentage is low)
- Quotas are not based on historical data or adjusted for trends (I.e. slower months and more profitable months based on over 40 years of data) are are simply a blanket quota for all reps regardless of territory
- Business gas expenses are only partially reimbursed (Rep business travel expenses to visit clients are largely incurred by the rep)
- Ongoing training is repeated and repackaged as "new" with a few updates
- While the initial training focuses on doing a thorough needs analysis to co-author a solution, the old school selling style focused on cold calling rather than networking and building referral channels permeates this organization. Reps are expected to make 150 to 200 calls per week; however, most reps only hit 200 - 250 calls PER MONTH.
- High turnover in the sales department. Most reps only stay 12 to 18 months before moving to another opportunity. The company has not addressed the "churn and burn" methodology for recruiting sales staff and only the sales management has 10+ years of tenure. The average tenure for reps on the sales team is under two years.

Advice to Senior Management- Update the technology in the office (I.e. use the products being sold) so that reps have easy access to information. The company sells EDM solutions yet does not do it itself - this must change to ensure long term success
- Increase the base salary to high 30s / low 40s. Other EDM companies pay a base of 45k or 50k, while other sales organizations pay a base of 35k or higher. When reps can not make enough to cover basic living expenses, they will continue to be high turnover in the sales department
- Award top performers with cash and/or tangible incentives on a quarterly basis rather than a simple verbal recognition. Examples include a meaningful cash bonus or a significant gift card. A top rep out of 50+ reps should get more than an oral "shout out" at the quarterly meetings
- Increase expense reimbursements. When reps travel thousands of miles to make sales only to receive reimbursement of a few hundred dollars, it is unreasonable and decreases the rep's total compensation
- When promising a company car to a rep, make it available on the start date and not months and months after start date (this is currently an ongoing issue)
- Provide training and change the sales methodology so that it is based on networking and client referrals versus cold calling, since 21st Century selling is based on networking and referrals (90% of the sales are from referrals for highly successful reps in other sales organizations).

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A diecent first job, nothing more.

Sales Representative (Former Employee)
Nashua, NH

I worked at Conway Office Products

ProsConway is a good place to take as a first job right out of college. You will get the same 25k - 27k base salary as reps that have been there for years. The average total income of a rep is around 50-60k if you really bust your tail. The company does provide a great training program, and immerse you into the industry.They also provide all of their sales reps with a company car (currently a toyota matrix).

ConsUpper management is extremely frugal, and does not believe in raises, competitive salaries, or much time off. You are extremely micro managed, and are expected to be at your desk from 7:45 am - 5:00pm 5 days a week. Conway is a well run company, but does not provide much support to their sales reps. Reps are expected to sell, and perform all supporting activities on their own (proposal creation, gathering of information, appointment setting, account management, etc.) The CEO, Paul Mosley, use to sell copiers himself 40 years ago - and has maintained the traditional "old school" copier sales person mentality that he runs his company with today. My main concern for Conway is that they do not have any vision for the future, and have an extremely tough time adopting new ideas / adapting to change in the industry. If they did not have such a large exisiting customer base, I am not so sure how profitable they would be.

Advice to Senior ManagementAdopt new cultural and functional processes / belief systems that reflect 2012, not 1975. Without doing so, I fear that Conway will continue to be stuck in the traditional copier company space, rather than a current day technology company.

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Frustrating

Anonymous Employee (Current Employee)

I have been working at Conway Office Products full-time

ProsGood Location, neat, clean office.

ConsThere is a great deal of favoritism. They changed rules/guidelines as they go. They set you up for failure.

No, I would not recommend this company to a friend

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