Cosmote Reviews

Updated June 20, 2014
Updated June 20, 2014
19 Reviews
2.9
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael Tsamaz
10 Ratings

Employee Reviews

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  1.  

    good starting place for working in telecoms in greece market, interesting learning curve to be affiliated with OTE/DT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Executive  in  Athens (Greece)
    Former Employee - Marketing Executive in Athens (Greece)

    I worked at Cosmote full-time for more than 8 years

    Pros

    good quality people, friendly environment, size of company, interesting learning curve to be affiliated with OTE and Deutsche Telekom group

    Cons

    no existent career path development, lack of transparency in new job opportunities, low senior management mobility making management style a bit stale and uninspiring

    Advice to ManagementAdvice

    please be more transparent to all staff for new job opportunities and career development

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Lack of meritocracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff
    Current Employee - Staff

    I have been working at Cosmote full-time

    Pros

    The most stable employer in the sector of telecoms in Greece.
    A good environment in terms of most of the colleagues you work with.

    Cons

    Lack of meritocracy. To get promoted you have to be back-supported by a government party member or if you are a relative or a close friend of a senior manager.
    If you are honest, you have no chance of getting promoted on your hard work and skills, as you don’t “fit” in their scheme and code of thought.
    Most current managers (and seniors one) during the last 10 years, are supported by the government party New Democracy, by government people that have nothing to do with business and have no skills or knowledge to evaluate the people they support. That leads to the behavior of managing through gossip and not evidence. A few managers have knowledge on even the basic theories of management. Many high-school and 2-years college graduates managing teams of MBA’s and MSc’s.
    CEO M. Tsamaz made a few changes on some issues on the organisation. Though, he failed to change the critical issue of meritocracy. Actually, he didn’t fail, failure is not bad sometimes. He didn’t try at all, as he promoted the same government-supported managers.
    Cosmote and OTE (parent company, known also as Hellenic Telecommunications Organisation) is the only one world business example of the following vertical tree diagram: CEO > General Director > General Director > Director > Director > Director > Deputy Director > Deputy Director > Section Manager > Team leader (if needed) > Staff. All that duplicate structure to have more positions to keep every friend happy.

    Advice to ManagementAdvice

    My only advice is to the Senior Management of Deutsche Telekom, our parent company. Honest and hard working employees of the company had great expectations from you, when you became the big shareholder 6 years ago. They expected that you could lead the road towards more meritocracy and change the culture. Now, they believe that you only care for the money. It is on your hands to prove them wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good to know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SME - B2B Salesperson  in  Bucharest (Romania)
    Current Employee - SME - B2B Salesperson in Bucharest (Romania)

    I have been working at Cosmote full-time for more than a year

    Pros

    Good paycheck
    Flexibility regarding time
    Cheap mobile subscriptions (very good)

    Cons

    - Super chaos regarding customer orders. We have a list with available phones or tablets in deposit wich 'upgrades' every month; it is immensely rare to synocrinze to deliver to the customer either in time (up to 30 days sometimes) or at all (i.e. the cusomter orders something from the list then they will very often find out that the phone is available in fact)
    - Huge bureaucracy (b2b contracts have way to many pages)
    - Poorly skilled labor in b2b sales (sometimes it looks like they hires anybody)
    - Superiors say they are willing to help but when you actually need them (and it's in their job responsibilities) no response whatsoever.
    - Relations with the customers (sometimes you wait even 30 minutes till somebody answers at 1212)
    - In order to find new clients, employees call from a certain database; however, firms (more than 60%) are constantly complaining that they are bothered with calls every week from a different Cosmote salesperson and they are literally begging us to create a common database.
    - Deaf superiors
    - Superficiality in dealing with employees, customers, etc.

    Advice to ManagementAdvice

    I am very sorry for the harsh review but I strongly believe that Cosmote has a good start to actually resolve most problems together with the new brand, T.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Cultural change needed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Department  in  ThessalonĂ­ki (Greece)
    Current Employee - Technical Department in ThessalonĂ­ki (Greece)

    I have been working at Cosmote full-time for more than 8 years

    Pros

    Safe and stable environment to work in this era in Greece.
    Leader in the field of telecoms.
    CEO is trying a lot for the competitiveness of the whole group.

    Cons

    Low salaries for Engineers. There are people with lower level studies who are getting paid more.
    There are managers - who are not Engineers - leading teams of Engineers with postgrad studies. Apart from that, they don't even have relevant studies in the field of Telecoms, and some of them are only high school graduates. Of course they are constantly trying to prevent Engineers from being involved in interesting projects, in order to protect their positions.

    Advice to ManagementAdvice

    Promote Engineers to management positions.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Something is changing towards better days

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecommunications Engineer
    Current Employee - Telecommunications Engineer

    I have been working at Cosmote full-time

    Pros

    Cosmote is the leader mobile telecom provider in the Balkan area.
    Friendly environment. Good relationships with colleagues. Mutual Understanding.
    Stable working environment in an era of a great crisis amongst the country.
    CEO is putting a lot of effort, lately.

    Cons

    Lack of compensation scheme based on personal performance.
    No career opportunities. Lack of serious internal job mobility.
    Performance evaluation based on subjective criteria, due to the lack of predefined targets.
    A lot of managers with low qualifications and soft skills, who got in their positions with the aid of underground, not clear, mechanisms.

    Advice to ManagementAdvice

    On the road towards the merge with OTE company, leave people to mobile into the organisation to other positions. There are people bored in the same position for many years (many engineers in the same position for over 8 years).
    It can boost productivity!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Organized and sift at taking actions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cosmote

    Pros

    Teamwork and friendly environment for the workers

    Cons

    Not very good cooperation between different departments of different cities

    Advice to ManagementAdvice

    Take into consideration the opinion of the engineers.

  8.  

    great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cosmote full-time for more than 10 years

    Pros

    first position in market looking for innovation

    Cons

    decline industry country financial crisis

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    Cosmote is among the best working places in Greek and Balkan market.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Access Parameters and Features Manager  in  Athens (Greece)
    Current Employee - Access Parameters and Features Manager in Athens (Greece)

    I have been working at Cosmote full-time for more than 10 years

    Pros

    The company is a leader in mobile communications in Greece
    Stability
    Innovation
    Leader in mobile communications
    Mobile Broadband Services leader in both HSPA+ and LTE

    Cons

    There are no main cons in working in Cosmote

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I enhanced my knowledge about the business of telecom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cosmote full-time for more than 5 years

    Pros

    Excellent working environment, challenging, great team spirit, professionalsim

    Cons

    Too much paper work and lack of punctuality

    Advice to ManagementAdvice

    Be more focused on results and on people

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Always a Challenge"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist
    Current Employee - Human Resources Specialist

    I have been working at Cosmote full-time for more than 5 years

    Pros

    You never get bored here.

    Cons

    Sometimes too many challenges for one person.

    Recommends
    Positive Outlook
    Approves of CEO

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