Cost Plus
3.0 of 5 258 reviews
www.worldmarket.com Oakland, CA 5000+ Employees

Cost Plus Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

3.0 258 reviews

                             

61% Approve of the CEO

Cost Plus President, CEO, and Director Barry J. Feld

Barry J. Feld

(137 ratings)

50% of employees recommend this company to a friend
258 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Wonderful people; interesting, fun, affordable products; employee discount"
    in 36 reviews
  • "Great products, truly a store with something for everyone"
    in 17 reviews
Cons:
  • "Explorer program has great perks for the customers, but never good enough in stats"
    in 17 reviews
  • "We also had to bend over backwards for customers who expected World Market to be Neiman Marcus"
    in 15 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Sold out

General Manager (Current Employee)

I have been working at Cost Plus full-time for more than 3 years

ProsRelaxed atmosphere, Great product, fun place to work

ConsTechnology isn't their thing, slowly turning into Bed, Bath & Beyond

Advice to Senior ManagementThe benefits need to be retooled.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Approves of CEO

 

Nice People

Clerk (Former Employee)
Atlanta, GA

I worked at Cost Plus part-time for more than a year

ProsVery laid back and fun

Consvery heavy lifting and tight stockroom

Advice to Senior Managementnone

Yes, I would recommend this company to a friend

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Inspiring retail atmosphere, but limited payroll makes a supervisor's life difficult.

Supervisor (Current Employee)
Nashville, TN

I have been working at Cost Plus full-time for more than a year

ProsAlways something new and exciting to merchandise.

ConsPayroll and stock-room space restrictions make truck shifts and weekends stressful to work.

Advice to Senior ManagementTake better care of your managers; pay them what they deserve; pad payroll enough to get proper coverage.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Great company benefits, horrible management

Human Resources (Current Employee)
Windsor, VA

I have been working at Cost Plus full-time for more than 5 years

ProsGreat benefits and work hours

ConsHorribly managed at the VDC.

Advice to Senior ManagementDo a better job.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Good

Anonymous Employee (Current Employee)

I have been working at Cost Plus

ProsFlexible hours
Fun people
Good location

ConsFlexible but only in their time frame
Annoying customer base

Advice to Senior ManagementFollow someone's availability

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Terrible onlline system and service

Anonymous Employee (Former Employee)

I worked at Cost Plus part-time for less than a year

ProsCan't think of one today

ConsMake an online order on Saturday night and try to cancel it early Saturday morning. Forgetaboutit! Even though the Customer Service person admits the order will not go out for 72 hours or so, there is no canceling once the order was placed. Tried to cancel because of all the additional charges: $40 for packaging?? Who does that?

Advice to Senior ManagementGet your act together. Hire someone from Amazon--or even Bed, Bath and Beyond since you are owned by them and they don't have these stupid policies.

No, I would not recommend this company to a friend

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Overall there is a lack of sufficient training.

Anonymous Employee (Former Employee)

I worked at Cost Plus

ProsThe discounts are the best reason to work there and the customers can be very friendly. I have had a lot of support from management and moved up quickly.

ConsLots and lots of call outs. Hard to meet sales goals with an inconsistent staff.

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Ungrateful

Supervisor (Current Employee)

I have been working at Cost Plus full-time for more than 10 years

ProsGetting discounts on great stuff, the team and associates I work with

ConsExtremely high expectations, yet give little hours to accomplish. They expect skeleton crews to work as much as regular staffing would get accomplished. Training is spotty if even done at all. It's more like learn on the job. Very little positive feedback, emails or SMILE cards. Really.. you are treated like crap then given a 2nd grade "gold star" for making the company money. there is hardly any work life balance, they will own you if you are in management. Forget about having a life!

Advice to Senior ManagementNo recognition to associates or Supervisors for hard work, DMs are completely out of touch with their GM's abilities. All they want to see are the results in the numbers. They don't really care about the people beneath them.

No, I would not recommend this company to a friend

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Taxing

POS Coordinator (Current Employee)
Dallas, TX

I have been working at Cost Plus part-time for more than a year

ProsCoworkers (on level) were great
20% Employee discount
Product was satisfactory
Flexable dress code

ConsMicromanaging General and District Manager
Lack off tools and trust to build success
Weak pay
Toll on Educational Goals

Advice to Senior ManagementStop micromanaging your staff, you only make things worse.
Give your team members better tools to succeed with your demands.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Avoid the desert stores.... like being in the worst parts of high school

Department Head (Former Employee)
North Palm Springs, CA

I worked at Cost Plus part-time for more than 5 years

ProsGreat employee discount. Exposure to lots of exotic gourmet food and home decor. Good place for a first job.

ConsIf you like doing a job once and being finished this is Not the place for you. This place loves making its employees do double work on meaningless tasks. Don't expect to get a proper training, but do expect to be reprimanded for doing it wrong. Plan on being expected to badger customers to join their reward program but don't be surprised if you get accused of falsified information when you begin to actually get lots of people to sign up. This place was like reliving the worst parts of high school, with all the drama and he said she said business. If you have any intelligence don't show it here because then they will figure out ways to get rid of you.

Advice to Senior ManagementTry doing a little more back ground investigation on your managers instead of placing your employees in possible harms way.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Cost Plus reviews and ratings — including employee satisfaction and approval rating for Cost Plus CEO Barry J. Feld. All 258 reviews posted anonymously by Cost Plus employees.