Cost Plus Reviews

Updated July 30, 2015
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451 Employee Reviews

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  1. Helpful (5)

    Good People, Terrible System

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Santa Barbara, CA
    Current Employee - Sales Associate in Santa Barbara, CA

    I have been working at Cost Plus part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - Fun, lively atmosphere - Boss and supervisors relatively friendly. - Coworkers all amazing and extremely friendly. - High quality products and high volume of product turnover - new stock every week. Really cool stuff you'd never be able to find elsewhere. - Just the right amount of customers - not too many (excepting holidays), not too few in store. - Flexible schedule, allows for time off - 20% employee discount. - Good customer service experience.

    Cons

    - No training. You just....won't get trained, even by supervisors. Yeah. - Overhiring with ironically too few hours for each person. Don't want to give employees anything close to a full-time position. Spread the hours too thin. - Super high turnover, employees treated as disposable and respond predictably, most don't last 6 months. - Store was dirty with an insect infestation, would NOT fix problem no matter how many complaints. - Think your coworkers will help you out? Think again. No 20's or 40's answered, ever. Not even from supervisors. - Lazy employees are treated exactly the same as hard workers, no rewards, no praise. Employee reviews are only held once a year and offer minimal pay raises, not that they ever give them out. - Advancing from sales associate to supervisor or even department head virtually impossible, it will be dangled over your head as incentive with no payout. - The registers are OLD, literally at least 15 years old. The POS system and back computers also ancient and totally unreliable. Lots of crashes. - Poor communication between GM, supervisors, and sales associates/stock team. The store is constantly in crisis and no one has the time to actually communicate issues. Upper management will usually lock themselves in the offices and not deal with things. - Unrealistic obsession with Explorer signups, constant pressure to reach goals most people won't achieve. - Will NOT report people coming in high or drunk, even if it's an obvious problem.

    Advice to Management

    There is soooo much to fix. Reconnect the managerial service with employees, or else nothing will get done. And actually follow through with promised improvements. Company morale has plummeted: sales associates are unhappy, supervisors are unhappy, even the managers are unhappy. Also provide incentives to do the actual work, rather than having twice as many people who only do half the work.


  2. Helpful (9)

    In Desperate Need of Corporate Culture Overhaul & New Senior Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in Oakland, CA
    Former Employee - Buyer in Oakland, CA

    I worked at Cost Plus full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Merchants / Buyers can really own and drive their business. - Great product development opportunities - Loyal field team and field leadership

    Cons

    - The "cheapest" company I have ever worked for: - Zero Cap Ex spent on corporate employee training, leadership, etc. - Zero succession planning, advancement programs - Most unprofessional merchandising / buying leadership I've experienced in a twenty year career - Constant atmosphere of "crisis" with zero work / life balance among many departments - Very little loyalty or respect between merchants / buyers and their DMM's - Dated and cumbersome systems (think DOS / black screens....) - Shoestring HR team - Dirty and dated office environment and equipment. Literally had an infestation problem with exterminators in the building several times a month. Infestation including mice / rats in the main office building.

    Advice to Management

    Bed, Bath & Beyond, Inc. (parent company) should immediately hire outside firm to investigate management practices. Senior leadership across the board needs to be replaced with strong, stable, creative, leaders with a mandate to improve morale and strengthen corporate culture.


  3. Helpful (3)

    Good People low Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Rohnert Park, CA
    Current Employee - Sales Associate/Cashier in Rohnert Park, CA

    I have been working at Cost Plus part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Love the customers and co-workers. People are friendly and helpful. I never had a co-worker say no to me if I needed assistance. Employee discount is a plus too.

    Cons

    Low pay for a lot of work and heavy lifting. Weekly hours they give you is very low. No Benefits for part time employees.

    Advice to Management

    Update the cash register Raise the wage


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  5. Average Summer Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ormond Beach, FL
    Former Employee - Sales Associate in Ormond Beach, FL

    I worked at Cost Plus (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The store is very diverse and you learn something new each and everyday.

    Cons

    I was asked to do things that were more demanding then what other co-workers had to because we were short staffed.

    Advice to Management

    I enjoyed the management and the way everyone showed interest in each others life with true care.


  6. World Market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cost Plus

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good employee discount and fun products.

    Cons

    Management is terrible, and chances for advancement if you're a female are almost nonexistent. I've been a good employee for 5 years, and have just now received a promotion. However, they have promoted numerous men after 2 months of working there.

    Advice to Management

    Give us more than 28 hours.


  7. Helpful (1)

    Like Christmas all the time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Wichita, KS
    Former Employee - Sales Associate/Cashier in Wichita, KS

    I worked at Cost Plus part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Unpacking stock and seeing everything before everyone else.

    Cons

    Really poor communication, did not treat employees with respect

    Advice to Management

    Don't hire people if you don't think you can trust them


  8. there is something different everyday. always new product arriving.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cost Plus (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love the unique products and the fact that they are sourced from around the world.

    Cons

    The company should invest in a more structured training program and then give the stores the actual resources to execute it.


  9. Helpful (2)

    Sales Associate/Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cost Plus part-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Really great prices and selection on wine and beer. Very cool selection of foods from around the world including Germany, Japan, and Italy. They work really well with schedules, especially if you go to school.

    Cons

    Perhaps it was just the location I worked at, but the way the place was run could have been better. We would have schematics that corporate would expect us to set up exactly as it was planned out, but one of the supervisors would always say to set it up a different way because he/she would think their way was better. Really it caused us to do the job twice as the general manager or district manager would tell us to redo the set-up because it needed to be to schematic. Either that or the plan would call for products that were discontinued or the warehouse hadn't sent us yet. The company also wants you to almost scam people into signing up for the free rewards program. It isn't a bad program, but you are told as a cashier to just tell people to put their Explorer Number in the pin pad, and if they aren't signed up or they say they don't have one you are expected to almost force people into it because you get written up for not having a certain percentage of people signed up.


  10. Helpful (3)

    Not for the faint of heart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in San Antonio, TX
    Current Employee - Sales Associate/Cashier in San Antonio, TX

    I have been working at Cost Plus part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Learn about merchandise from around the world. Management strives to drive the work schedule around personal life when possible.

    Cons

    Lazy workers are compensated the same wage as good workers. Very little, if any, training.

    Advice to Management

    Pay your good employees what they are worth, you would retain the good people!


  11. Helpful (1)

    In The Hands of the Wrong Leaders

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Visalia, CA
    Former Employee - Sales Associate in Visalia, CA

    I worked at Cost Plus part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Laid back, outgoing, and artistic environment. - Flexible, especially if you're in school or have a second job. Easy to take time off. - Unique and hard-to-find items, great stock. There's something new every week!

    Cons

    - Terrible head management. Lack of care for overall store team. - Part-time supervisors put in a tremendous amount more than GM & Store Manager. - Outdated, hard to use registers and equipment. Only four registers functioning during the holiday season? You bet! Malfunctions during Black Friday and Christmas week? Great! Customer Service help via intercom. Really? - Cashiers are only allowed to make transactions, price lookups, and open WM Explorer accounts. Period. Everything else needs approval of the GM, Store Manager, or Supervisor. Here comes frustrated customers and embarrassed employees! - ZERO training. Associates with little to no previous retail experience can easily struggle. - Extremely high employee turnovers! - Too many employees. Little to no hours. - Very inconsistent hours (even for retail). - Too much focus on Explorer Rewards Program. Using this as means of scheduling hours is unrealistic for employees. - Advancement is nonexistent unless you are a relative or buy a few beers for the GM. - Closed door policy. Need to schedule an appointment to speak with your manager?

    Advice to Management

    - Saying and doing are two very different things. - Favoritism is the unprofessional answer. - Lead by example. - Leave it at the door. - Open door policy. This truly connects you to your team. - Follow through. - TRAINING. Everyone has to start somewhere. - Practice what you preach. - What happened to a good work ethic? - Hire those who care 100%. Not because you need to fill positions for the holidays or to cut hours to fulfill the needs of a newly hired GM. - Appreciate and reward those who thrive. A happy worker will give back in return.



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