Costa Coffee Reviews

Updated September 10, 2014
Updated September 10, 2014
34 Reviews
3.2
34 Reviews
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Costa Coffee CEO Chris Rogers
Chris Rogers
6 Ratings

Employee Reviews

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  1.  

    Busy but enjoyed

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Costa Coffee

    Pros

    enjoyed working with customers

    Cons

    when it was very busy it was hard to remember the orders but you soon get used to it.

  2.  

    Fast-paced work environment with great co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Coventry, England (UK)
    Former Employee - Barista in Coventry, England (UK)

    I worked at Costa Coffee part-time for less than a year

    Pros

    Certain aspects of the training are very thorough
    Good opportunities for advancement
    Customer-facing, so you can meet large numbers of people every day
    Flexible working hours
    Working environment is dependent on the store, and the store manager

    Cons

    Parts of training were rushed - you've seen it done once and are expected to be able to replicate it perfectly without practice!
    Lack of support at times
    Confrontational management style
    Working environment is dependent on the store, and the store manager

    Advice to ManagementAdvice

    Do not tell people to leave their problems at the door!
    Don't rush the most important, customer-facing parts of training
    Take a more supportive management style
    Don't treat the part-timers as a different species

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Inspiration to find a better job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Costa Coffee part-time for less than a year

    Pros

    Flexible hours, customer-facing role - a few customers were friendly. Training was provided via a booklet of health and safety as well as by evening training.

    Cons

    Close knit team who were apprehensive to accept new team members. Few to no opportunities of growth. Heavy lifting required and on feet all day.

    Advice to ManagementAdvice

    If service is to be as quick as possible, consider an investment in new, faster machinery!

    Doesn't Recommend
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  5.  

    Temporary Humbling work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  London, England (UK)
    Former Employee - Barista in London, England (UK)

    I worked at Costa Coffee full-time for more than a year

    Pros

    Company has good intentions
    Flexible hours
    Free coffee
    Weird point scheme for purchasing gifts
    Close, social teams

    Cons

    Customers are rude
    Managers override all rules regarding hours and other things
    Low pay
    Not nearly enough staff at busy times
    Not a career

    Advice to ManagementAdvice

    Keep better tabs on your managers - it's good to give them freedom to manage independently but preventing them from overworking their employees is a must.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Nice people, shoddy management, gets worse up the chain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Cardiff, Wales (UK)
    Current Employee - Barista in Cardiff, Wales (UK)

    I have been working at Costa Coffee part-time for less than a year

    Pros

    The people you work with are fantastic
    Regular customers are great
    50% Staff discount on food with free drinks on days you work
    25% discount on food and drink on other days
    25% discount on other Whitbread companies' products (Premier Inn, Beefeater, etc)

    Cons

    (May be specific to my manager) poor emphasis on training new staff. I've been there 6 months and have not been trained on working the coffee machine

    (General)
    Management bonus scheme effectively discourages good store maintenance and having enough staff
    - store managers' bonuses are tied to their store's profits, and paying for staff and fixing/replacing damaged equipment eats into those profits.
    - this makes for short sighted decisions on staffing and on keeping equipment in good working order

    Minimum wage

    Shifts are decided a week in advance, so keeping your life outside of work on a schedule is next to impossible

    Advice to ManagementAdvice

    Train your staff! The more you focus on having effective staff, the better service you can give customers, and the higher your profits will be!

    Keep your store well-staffed. Under-staffed means stressed staff, means less effective staff, means dissatisfied customers. This means less profits which means lower bonuses for you!

    Keep spares of all equipment. Our cream charger broke and we have no spare so now we cannot make drinks that require cream. This makes our customers unhappy so they'll go elsewhere, and we're back to lower profits and less bonuses for you!

    To upper-management: tie management bonuses into a store's NPS score, or split the bonuses between more of the staff so that we feel like we have a stake in how our store does. If our stores do well and all the staff get rewarded for it, we're more likely to do it again. More customer satisfaction, more market share, more profits!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good place for beginners

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Dublin, Dublin (Ireland)
    Former Employee - Team Member in Dublin, Dublin (Ireland)

    I worked at Costa Coffee full-time for more than a year

    Pros

    very nice customers (most of the time), wages are ok too.

    Cons

    A lot depends on a team and a store manager. The constantly changing roster can be a headache, very hard to get weekends off. Physically hard job - all day standing/walking, only 30 min lunch break, no tea breaks.

    Neutral Outlook
  8.  

    learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  London, England (UK)
    Former Employee - Store Manager in London, England (UK)

    I worked at Costa Coffee full-time for more than 8 years

    Pros

    my team and the customers. I have run busy store and had 6-8 employees on a shift at any given time raising to 12-15 when really busy and those days were amazing. I loved training, coaching and developing people. My regular customers were brilliant. I learned a lot about coffee and different techniques.

    Cons

    Your happiness depends on your line manager. There are opportunities to develop but you have to be extremely patient and keep chasing the carrot, be prepared to try really hard and work in your own time to further your development. you have to prove yourself and keep shouting about how brilliant you are and how much you do. So those who can talk the talk will get further than those who actually work hard...

    Advice to ManagementAdvice

    Treat your staff with respect

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costa Coffee

    Pros

    Flexible hours sometimes, good training experience

    Cons

    Work/Life balance not great and money aren't good either

  10.  

    Costa Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Newcastle, England (UK)
    Current Employee - Barista in Newcastle, England (UK)

    I have been working at Costa Coffee part-time for more than a year

    Pros

    Friendly team, nice salary, good office culture

    Cons

    Busy, Low career opportunities, no stable timetable

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It was amazing eperience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Bishops Stortford, England (UK)
    Former Employee - Assistant Manager in Bishops Stortford, England (UK)

    I worked at Costa Coffee full-time for more than a year

    Pros

    Great company, it is fun environment, you have a lot to learn about coffees and other drinks, I was amazed knowing the varieties of coffee. Co-workers are always really helpful and easy going.

    Cons

    Salary,Not much chances of advancement

    Advice to ManagementAdvice

    Look after your Baristas

    Recommends
    Positive Outlook
    Approves of CEO

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