Costa Coffee Reviews

Pros

Very friendly place
Genuinely cares about making great coffee and about making sure our guests are looked after
Lots of opportunities to develop
Lots of international opportunities

Cons

Can be hard work at times
Sometimes try to do too much with too little
Need to hit your targets and goals

Advice to Senior Management

Keep focused on great coffee and our guests
Keep growing the business
Don't let it stop being fun

Pros

If you're lucky enough to end up in a shop with a good team it may make you stay even though the company as a whole's attitude towards you is that of disrespect and insult.

Cons

The insults just keep coming. The pay is fair enough if you're team member level however for staff who do the same work as managers it's completely underwhelming. In summation, over worked, under paid, under valued, under staffed.

Advice to Senior Management

Stop losing great people because you can't follow through on what you say. Pay increase promised for years then finally comes in as additional 10p per hour.

Pros

The customers are very friendly generally. Senior management accessible. It was an ok place to work.

Cons

The cleaning was hard work. Manager of shop very difficult to understand. Costa checks taken very seriously but this is not entirely bad.

Advice to Senior Management

They're doing a pretty good job actually.