Costa Coffee

www.costa.co.uk

Costa Coffee Reviews

Updated January 17, 2015
Updated January 17, 2015
48 Reviews
3.3
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Costa Coffee CEO Chris Rogers
Chris Rogers
15 Ratings

Employee Reviews

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  1.  

    All round good company to work for as a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista Costa Coffee in London, England (UK)
    Former Employee - Barista Costa Coffee in London, England (UK)

    I worked at Costa Coffee part-time (less than an year)

    Pros

    Flexible hours available, training and support given throughout employment, free coffee and food whilst working and good discounts when not.

    Cons

    Pay is not great and does not depend on the regional location of the store, so someone working in the north of England will get the same as someone working in central london also do not get paid for breaks are entitled to them during shifts but if the store is busy which is often you do not have time to take your break

    Advice to ManagementAdvice

    Maybe employ more staff per shift and give longer in the evening for cleaning as this can take some time if you want the job done properly but great training provided via company handbooks

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Cambridge, East of England, England (UK)
    Current Employee - Manager in Cambridge, East of England, England (UK)

    I have been working at Costa Coffee full-time (more than 3 years)

    Pros

    Great career progression and always have employees at the heart of what they do! You develop a proper skill recognised world wide!

    Cons

    Hard to get transferred to a different area as management love to keep staff in their area because you get trained so well.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great part-time job to gave whilst at university

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in London, England (UK)
    Former Employee - Barista in London, England (UK)

    I worked at Costa Coffee part-time (less than an year)

    Pros

    friendly staff
    flexible shifts
    plenty of hours
    friendly customers

    Cons

    They may ask you to work at short notice

    Recommends
    Positive Outlook
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  5.  

    Just OK

    Former Employee - Barista in London, England (UK)
    Former Employee - Barista in London, England (UK)

    I worked at Costa Coffee part-time (less than an year)

    Pros

    Colleagues work hard - motivating people

    Cons

    Salary could be improved a lot

    Advice to ManagementAdvice

    Find ways to provide better benefis

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    It has been a lovely experience, working with very fully trained people who help you whenever you need it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista Maestro
    Former Employee - Barista Maestro

    I worked at Costa Coffee full-time (more than 3 years)

    Pros

    Good team of people, always ready to improve their skills

    Cons

    You can achieve goals during your career...

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great team, great store, great management (in my experience)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Team Leader in Glasgow, Scotland (UK)
    Current Employee - Barista, Team Leader in Glasgow, Scotland (UK)

    I have been working at Costa Coffee part-time (more than an year)

    Pros

    Free small drinks on shift, 50% food on shift, 25% off on various Whitbread group products.
    Very good team environment, staff are given a lot of freedom to achieve their best. In contrast to other reviews here I've had an excellent experience with store-level management although RDMs leave a lot to be desired and clearly don't know what it's like to work in a store. With reasonable notice there is no problem getting time off and likewise with notice the flexible hours required for uni were catered for with ease.
    Decent progression - within 10 months I was advanced to Team Leader with opportunities to become Barista Maestro when I finish uni.

    Cons

    Pay isn't great, slightly higher than minimum wage at my current level.
    Management are under a lot of pressure from higher up to achieve profit margins and this causes understaffing and stress when it's very busy.
    Likewise the people that design the shops clearly don't ever work in them, space isn't great, they keep adding things (limited roast blenders, tons of extra Christmas ingredients) that there just isn't space for around the work space.

    Advice to ManagementAdvice

    Do better with your management, half of the reviews I see on here are things that would never happen in my shop and it's because I have a manager who acts like a human being and isn't on a power trip. My manager is excellent, he works as hard as us and is fair and gives us the chance to progress. And allow your stores the budget to staff properly, if you want the standards kept as high as they can be we need to have the support from each other to achieve that.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Costa Coffee

    Pros

    Teams and those who work for you and the lovely customers who are in daily

    Cons

    No time off, all holidays you are chased constantly about work, there is not a moment of the day you can relax

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work, lovely work life balance, shame about the minimum wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Dublin, Dublin (Ireland)
    Current Employee - Team Member in Dublin, Dublin (Ireland)

    I have been working at Costa Coffee part-time (more than an year)

    Pros

    Generous with holidays and time off.
    Nice atmosphere and ambiance among staff in general.
    Plenty of hours, willing to work around uni also.
    Free coffee!

    Cons

    Honestly the only thing I could fault them on would be the pay, its enough for a college student, but at minimum wage you would struggle to live on it as a grown adult.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Successful, Fast growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Executive in Luton, East of England, England (UK)
    Current Employee - Management Executive in Luton, East of England, England (UK)

    I have been working at Costa Coffee full-time (more than 3 years)

    Pros

    Trust staff to make the right decisions. Prepared to invest in developing the company in UK and internationally, Hard working management team

    Cons

    Limited opportunity to move from specific function, Pay below market rate within industry

    Advice to ManagementAdvice

    Realise Costa is a company i its own right. Invest for the long term

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Had a fantastic 4 years and the 5th one was very bad one ( no support, no thank you etc )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Costa Coffee full-time (more than 5 years)

    Pros

    Free coffee, great team, easy transfers, bonus ( only if you achieve all green Win card )

    Cons

    Long hours, salary,
    Had 4 Rdm's and the last one was the worst Rdm ever.

    Advice to ManagementAdvice

    Appreciate what your managers is doing ( all of them ).
    Support new managers in your team

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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