Costa Coffee

  www.costa.co.uk
  www.costa.co.uk

Costa Coffee Reviews

Updated November 10, 2014
Updated November 10, 2014
43 Reviews
3.0
43 Reviews
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Recommend to a friend
Approve of CEO
Costa Coffee CEO Chris Rogers
Chris Rogers
12 Ratings

Employee Reviews

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  1.  

    Great team, great store, great management (in my experience)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Team Leader in Glasgow, Scotland (UK)
    Current Employee - Barista, Team Leader in Glasgow, Scotland (UK)

    I have been working at Costa Coffee part-time (more than an year)

    Pros

    Free small drinks on shift, 50% food on shift, 25% off on various Whitbread group products.
    Very good team environment, staff are given a lot of freedom to achieve their best. In contrast to other reviews here I've had an excellent experience with store-level management although RDMs leave a lot to be desired and clearly don't know what it's like to work in a store. With reasonable notice there is no problem getting time off and likewise with notice the flexible hours required for uni were catered for with ease.
    Decent progression - within 10 months I was advanced to Team Leader with opportunities to become Barista Maestro when I finish uni.

    Cons

    Pay isn't great, slightly higher than minimum wage at my current level.
    Management are under a lot of pressure from higher up to achieve profit margins and this causes understaffing and stress when it's very busy.
    Likewise the people that design the shops clearly don't ever work in them, space isn't great, they keep adding things (limited roast blenders, tons of extra Christmas ingredients) that there just isn't space for around the work space.

    Advice to ManagementAdvice

    Do better with your management, half of the reviews I see on here are things that would never happen in my shop and it's because I have a manager who acts like a human being and isn't on a power trip. My manager is excellent, he works as hard as us and is fair and gives us the chance to progress. And allow your stores the budget to staff properly, if you want the standards kept as high as they can be we need to have the support from each other to achieve that.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Costa Coffee

    Pros

    Teams and those who work for you and the lovely customers who are in daily

    Cons

    No time off, all holidays you are chased constantly about work, there is not a moment of the day you can relax

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Successful, Fast growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Executive in Luton, East of England, England (UK)
    Current Employee - Management Executive in Luton, East of England, England (UK)

    I have been working at Costa Coffee full-time (more than 3 years)

    Pros

    Trust staff to make the right decisions. Prepared to invest in developing the company in UK and internationally, Hard working management team

    Cons

    Limited opportunity to move from specific function, Pay below market rate within industry

    Advice to ManagementAdvice

    Realise Costa is a company i its own right. Invest for the long term

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work, lovely work life balance, shame about the minimum wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Dublin, Dublin (Ireland)
    Current Employee - Team Member in Dublin, Dublin (Ireland)

    I have been working at Costa Coffee part-time (more than an year)

    Pros

    Generous with holidays and time off.
    Nice atmosphere and ambiance among staff in general.
    Plenty of hours, willing to work around uni also.
    Free coffee!

    Cons

    Honestly the only thing I could fault them on would be the pay, its enough for a college student, but at minimum wage you would struggle to live on it as a grown adult.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Had a fantastic 4 years and the 5th one was very bad one ( no support, no thank you etc )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Costa Coffee full-time (more than 5 years)

    Pros

    Free coffee, great team, easy transfers, bonus ( only if you achieve all green Win card )

    Cons

    Long hours, salary,
    Had 4 Rdm's and the last one was the worst Rdm ever.

    Advice to ManagementAdvice

    Appreciate what your managers is doing ( all of them ).
    Support new managers in your team

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Reading, England (UK)
    Former Employee - Barista in Reading, England (UK)

    I worked at Costa Coffee part-time (less than an year)

    Pros

    Great people, interesting work, free beverages, you get to learn how to make good coffee

    Cons

    Managers too pushy, don't take into account work/life balance, very short lunch breaks, bad bonus system

    Advice to ManagementAdvice

    Making staff to work over limits leads to them leaving, know your boundaries.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It's all glitz ad glamour until you sign the contract

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Costa Coffee in Edinburgh, Scotland (UK)
    Current Employee - Barista Costa Coffee in Edinburgh, Scotland (UK)

    I have been working at Costa Coffee full-time (less than an year)

    Pros

    - Free small drinks whilst on shift
    - 50% off food whilst on shift

    Cons

    - Terrible management
    - Almost minimum wage for a job that demands a lot
    - Management lord their powers
    - No paid bonus
    -Forced to sign a wafer that gives power to cut you short of contracted hours

    Advice to ManagementAdvice

    Train your management better because right now for me it's a joke.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Full of empty promises!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Maestro in Cardiff, Wales (UK)
    Current Employee - Barista Maestro in Cardiff, Wales (UK)

    I have been working at Costa Coffee full-time (more than 3 years)

    Pros

    Meet some great people.
    Learn lots of new skills.
    Free coffee.
    Discount card.

    Cons

    Low staff morale.
    Low wages.
    High staff turnover.
    Very little promotional opportunities.

    Advice to ManagementAdvice

    Stop letting friends & family get the promotions.. people are working hard & getting overlooked just because they're not the store managers best friend!
    Realise some people need more support than others.. There are people who have worked in your company for 10+ years.. & have all the knowledge of how to run your stores... but no idea where to start on a project to get promoted because the store managers & area managers do not support & advise them!
    Stop discriminating people because they're in a relationship with someone else who works there.
    Treat staff with respect!
    SPEND MORE LABOUR to get more sales... your staff are worn out!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Demoralized and Betrayed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Costa Coffee

    Pros

    Free Coffee. Free Coffee. Free Coffee.

    Cons

    I worked in Costa for five years. I was a full time member of staff and I was highly respected in my team. I made a few mistakes on the till and little did I know I was being secretly investigated. Without any warning a mysterious person arrived into the store one day and proceeded to suspend me, outside of my managers knowledge., for making a few mistakes on the till. I had no opporutunity to explain why the mistakes were made. I handed in my notice. DO not work for this company, they have no respect for the staff. Disgraceful, demoralizing and disheartening to say the least. Most companies try to hide the fact your just a number but not this one. They care only about profits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Fast-paced work environment with great co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Coventry, England (UK)
    Former Employee - Barista in Coventry, England (UK)

    I worked at Costa Coffee part-time (less than an year)

    Pros

    Certain aspects of the training are very thorough
    Good opportunities for advancement
    Customer-facing, so you can meet large numbers of people every day
    Flexible working hours
    Working environment is dependent on the store, and the store manager

    Cons

    Parts of training were rushed - you've seen it done once and are expected to be able to replicate it perfectly without practice!
    Lack of support at times
    Confrontational management style
    Working environment is dependent on the store, and the store manager

    Advice to ManagementAdvice

    Do not tell people to leave their problems at the door!
    Don't rush the most important, customer-facing parts of training
    Take a more supportive management style
    Don't treat the part-timers as a different species

    Recommends
    Neutral Outlook
    No opinion of CEO

Costa Coffee Photos

Costa Coffee, Wellington Place, Hastings (Photo thanks to Geograph user Oast House Archive, Some Rights Reserved)
Costa Coffee, Marple (Photo thanks to Geograph user Gerald England, Some Rights Reserved)
Andover - Costa Coffee (Photo thanks to Geograph user Chris Talbot, Some Rights Reserved)

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