Coutts Group Reviews

Pros

Strength of brand awareness always helpful when attracting new clients.

Cons

Appalling IT, and laborious credit processess. Promotions not always given on merit, rather on political connections with senior management and visibility in the office as oppose to competency on the job.

Advice to Senior Management

Need to sort IT issues and credit processess out urgently. Too much time is wasted by employees on the phone to IT helpdesk and chasing credit submissions.

Pros

Work life balance, ability to climb carreer ladder (but must never complain or voice your opinions as it differs from colleagues). Reasonably fair in employee review (but don't expect that management will listen).

Cons

No creativity, lack of leadership without micro management, slow to change (they don't want to change), poor outdated MS packages, poor IT support, if self opinion is expressed you stand out like a black sheep.

Advice to Senior Management

Be quck to review the managers and their leadership skills, get rid of managers who are dragging the team and overall company down. Adopt transparency, break the snobbery hierarchy, create team work, become forward thinkers in a modern society and break free from RBS .

Pros

* Good salary and benefits.
* High quality of training.
* Very strong brand name.

Cons

* Poor development and career progression.
* "Guilty till proven innocent" approach at appraisals.
* Too much bias towards Private Bankers at expense of support staff.

Advice to Senior Management

Look after all your staff, not just the Private Bankers.

Pros

Good team spirit, excellent place to build relationships to leverage your career, prestigious name that looks good on your CV, access to the latest developments in PWM with the opportunity to specialise in various areas.

Cons

Sometimes there is a lack of cohesiveness between various parts of the Bank, promotion prospects are not always obvious, comparatively low level of compensation.

Advice to Senior Management

Promote understanding between various parts of the Bank, ensure that everyone learns to manage client expectations, review compensation (in all areas) in line with other leading PWM firms.