Coventry Building

  www.coventrybuildingsociety.co.uk
  www.coventrybuildingsociety.co.uk

Coventry Building Reviews

Updated October 3, 2014
Updated October 3, 2014
2 Reviews
2.5
2 Reviews

Recommend to a friend
Approve of CEO
(no image)
David A. Harding
0 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    A busy environment

    Former Employee - Telephone Customer Service Advisor
    Former Employee - Telephone Customer Service Advisor

    I worked at Coventry Building full-time

    Pros

    The people are really friendly and willing to help, you never feel stupid asking a question. The training is intense and good.

    Cons

    A fast paced job having to deal with difficult customers. You have to always be on your toes and have the up to date information in your head, the information is always changing. Limited opportunities for progress.

    Advice to ManagementAdvice

    Provide more opportunities for progress within the building society.

  2.  

    Couldn't be off the phone for a second without getting nagged to go back on

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Building

    Pros

    The training is good, the company occasionally provided free food, and most of the employees were young. You were not expected to work more than your normal hours and if you did you would be paid.

    Cons

    You were on the phone every second of the day. You had to type in a code every time you got a glass of water or went to the toilet and got in trouble if you spent too long doing either of the two. You repeat the same to every customer on every telephone call it is very repetitive. There is minimal opportunity to progress, if you start this role the only way to really progress is to move into a different role. This is like jumping through hoops and some roles even for an internal move required a four stage interview process. Sometimes there wouldn't be anyone on hand to help during busy periods and you would have to deal with a screaming swearing customer with no support. They have zero tolerance to lateness so even if you are a second late you will miss out on a pay rise. You could sit by someone all day but because you were so busy you didn't even say a word. After a while, this job was soul destroying hence why they have such a high staff turnover for this particular role.

    Advice to ManagementAdvice

    Be more supportive, give other responsibilities and more opportunities to progress. Perhaps you could have more social events too.

Work at Coventry Building? Share Your Experiences

Coventry Building

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.