Coventry Health Care Reviews

Pros

Seems like jobs here are pretty secure as long as you do your job. People are friendly and help each other out. If you work with the Mumps language, you can work from home.

Cons

Core technology is based on an old, slow, useless programming language "mumps". Teams are scattered across the country, so there is little to no personal interaction with people you may work with. There is a 'one-size-fits-all' mentality when it comes to hardware that employees use. Forget about multiple monitors for developers or more RAM, or anything for that matter.

Very, very bureaucratic. Lots of waste in useless processes.

Benefits are horrible, but cheap.

Pros

If you are someone looking to skate by and stay under the radar then Coventry can be a good place to work. If you are technologically challenged and have done nothing to maintain and/or promote awareness, proficiency, and innovation in your field then Coventry can be a good place to work.

If you are not looking for a company to provide substantive training, support for and/or reimbursement for continued education, licensing, and certifications then Coventry can be a good place to work. If you are not looking for any perks or amenities then Coventry can be a good place to work. If you like operating in the “clouds” then Coventry can be a good place to work. If you think that you are lucky to just have a job then Coventry can be a good place to work.

Major plus, Coventry does have opportunities where a work/life balance is attainable. However, if you are in Finance, Legal, Compliance, or UM/QM then the opportunities are few are far between.

Cons

If you are someone looking to work at a company that not just meets the right numbers for the S&P but puts a premium on leading a management team that changes the industry, being leaders in innovation, balancing real corporate governance with aggressive short and long-term goals, and finding and keeping the best in the business then Coventry is not a place I would recommend.

Also, the decentralized management style the company has used for years has proven to be disastrous (from a productivity, partnerships, resources, and understanding or knowing how you contribute to the big-picture sort of way) for most individuals working at the company; thus, the reason for the high turnover rate.

It also says something about a company in the Health and Life Insurance business that doesn't promote and stand as leaders in healthful living, prohibit smoking on company premises, and encourage and offer full-range wellness programs for employees and clients.

Advice to Senior Management

Know how to identify and listen to your "good" people. Get rid of your deadweight. Your mediocre people have your good people running out the door. TQM, Six Sigma and Project Management aren't only for financial and manufacturing companies. It is worth the cost to bring in a firm to evaluate the company from 'soup to nuts'. This will give you a better understanding of how challenged many of your staff are and where the areas of greatest improvement are needed.

Pros

Likely to grow in the future.

Cons

Disjointed management across business units.

Advice to Senior Management

Create clearer relationship between job accomplishments and promotion.

Pros

Benefits are pretty good, but theirs should be better for the employees who work there. (Come on you charge enough to the clients, why do the employees there have to pay thru the nose too.) Most of the fellow employees are really great to work with.

Cons

Favoritism with Directors/Managers. Some Directors should retiree and put "fresh" employees in their place. Management needs to quite blaming other staff members for their own faults and mistakes, you have the title and salary to go with it, SO suck it up. If you can't stand the heat then GET OUT! Some Directors show favorites too often and everyone sees it but, the VP apparently doesn't, he needs to WAKE UP!

Advice to Senior Management

Clean Management upper and middle and put some new blood in there. You need to EVALUATE your middle Management closely. Give better pay raises to the staff UNDER the Directors/Managers, they are the ones doing all the real work and deserve it! Pay raises should be more than 3% that is not enough in this economy. (I mean come on really, 1-3%, PLEASE!)

Pros

The insurance is good for me.

Cons

Growth is minimal when I am at.

Advice to Senior Management

I do not have any advice.

Pros

Some good, hard working people
Benefits are affordable

Cons

Invisible senior management. New (old) CEO has been on the job for 2 years and has communicated to the masses once!
Intolerable middle management (vP's and Directors)
Lack of communicated vision

Advice to Senior Management

Stop rehashing "old" talent and bring in new blood to bring Coventry into the current century

Pros

health benefits were good - work conditions satisfactory - constant overtime good for paycheck -
handful of positive staff -

Cons

high persentage of employees with low morale + too much negativity with some staff - raises few and far between

Advice to Senior Management

treat your employees as you would your clients - with respect - and you will have a lot of loyal employees

Pros

Flextime, pay/benefits, casual work environment.

Cons

Mgmt kept us in the dark re: future of the dept, that added to low morale. They focused more on performance/attendance; stopped doing things to help morale, it became less enjoyable to come to work.

Advice to Senior Management

Don’t keep employees in the dark, at least let us know on a scale of 1-4 if we'd still be employed by summer. Don't just focus on trying to save your own job. Remember, you're only as good as your dept employees.

Pros

I restarted my carrier in Customer Service at Coventry after I decided that Sales is not for me. I was able to learn about an industry that I previously did not have knowledge of (Managed Care), and I was able to gain technical and analytical skills that are valuable to Coventry, and transferable to other Managed Care organizations as well as other industries. After 10 years, I am still optimistic about my opportunities at Coventry.

Cons

Compensation has been less than what I have known there to be amongst peers in other similar positions. Salary increases are generally 3% annually, but there are annual bonuses, which are provided to nearly all competent employees, that helps to make up for the deficiencies in salary increases.

Pros

The bar is very low. It does not take much to satisfy requirements. You can be a star with little effort

Cons

Lots of people who have been in the organization for a long time. For many, the only job they might have had. Not at all progressive.

Advice to Senior Management

Wake up and smell the 21st century