Coventry Health Care Reviews

Updated March 28, 2015
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3.0
288 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Mark T. Bertolini
21 Ratings

Pros
  • The flexibility of a work from home position as well ass the income potential (in 22 reviews)

  • Good work life balance for staff lucky to be chosen for the Hoteling program (in 15 reviews)

Cons
  • No regard for work-life balance; particularly poor health benefits since Aetna acquisition (in 11 reviews)

  • I see co workers in other areas struggling due to poor management, no work life balance and poor training (in 7 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Is good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Control Planner in Cranberry, PA
    Current Employee - Production Control Planner in Cranberry, PA

    I have been working at Coventry Health Care full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    High Paying, good benefits, laid back atmosphere, and no PC Politics indoctrination BS shoved down our throats.

    Cons

    They expect a lot from you with little direction and supervision. At times they seem own you. They leave it all up to you to sink or swim.

    Advice to Management

    A little more supervision and communication with your employee's in the IT area.

  2. Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coventry Health Care

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits for the Employees

    Cons

    Bumpy track when merging with AETNA

  3. Senior Recovery Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Health Care

    Pros

    extensive training was given when hired

    Cons

    they had a great compensation benefits

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It was okay experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Tampa, FL
    Former Employee - Customer Service Associate in Tampa, FL

    I worked at Coventry Health Care

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best reason to work there is pleasant people to work with.

    Cons

    The challenge in working there is bad work environment. No good employee initiatives

    Advice to Management

    Advice to Management is to invest more in to your employee by making it a better work environment.

  6. Good job to gain medicare/medicaid experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ASSOCIATE COMMUNICATIONS SPECIALIST in Houston, TX
    Former Employee - ASSOCIATE COMMUNICATIONS SPECIALIST in Houston, TX

    I worked at Coventry Health Care full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay, 401k, medical, overtime, option to work 4 10 hour shifts & have 3 days off

    Cons

    Management was very unorganized. Senior reps knew more then the supervisors/managers. It was very hard to receive help from anyone because senior reps are taking calls and management says not to ask the seniors for assistance. Promotions are based on the supervisor/manager's opinion and since alot of Representatives knew more than management, this was almost impossible. Evaluation system for calls was hard to meet monthly also. When being told that wrong info was given to the customer, nobody could explain where the correct information was in the system. Hopefully the conversion with Aetna has improved the company.

    Advice to Management

    Promote representatives who have been commited to your company and actually know how to help those in need.

  7. A very positive and collegial environment in which to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Health Care full-time (more than 5 years)

    Pros

    Business focused and solution oriented.

    Cons

    No cons to report at this time.

    Advice to Management

    No additional advice at this time.

  8. Decent stable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer in Sunrise, FL
    Current Employee - Trainer in Sunrise, FL

    I have been working at Coventry Health Care

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work life balance is aligned. I enjoyed working with my direct report although she was in another state. Nice helpful co workers. I always got a fair raise and a decent bonus. Benefits are good too, I started with 3 weeks of vacation!

    Cons

    Useless meetings that take place weekly. As a trainer, I didn't feel I received the best training. There were no Train the trainer sessions, it was always read the material and ask questions. It did make me work harder as I wanted to give my participants the most comprehensive training I could.

  9. I enjoyed working for this Company. I also gained a few great friends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Underwriter in Downers Grove, IL
    Former Employee - Underwriter in Downers Grove, IL

    I worked at Coventry Health Care

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Worked with a great team of people. Manager was very flexible and available. Benefits and salary were pretty good.
    Good work environment

    Cons

    Could provided better opportunities for promotions.

  10. Helpful (2)

    Horrible job, don't apply!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coventry Health Care full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a paycheck, a desk, a computer, outdated furniture, free ice, a break room, and nice bathrooms. If you need ergonomic support, it will take an act of congress to get it. Some of the people are nice to your face, but they will talk about you behind your back.

    Cons

    Do not even think of working here, just run away!!! A lot of workplace harassment; some people may be nice to your face, but will talk about you behind your back. No recognition for hard work, they only care about numbers. Bonuses are only for those that get 200% on their productivity. Don't complain about anything, you will be targeted for the rest of your stay at the company. High deductible health insurance, it will bleed you dry of money. The pay is horrible. PTO is horrible, accumulation is based on the number of years you've been with the company. Management is a joke, they don't want to be there, and they just want you to shut up and get your work done. Management has their favorites, they will only help the "favorites" to advance their career. No career advancement is possible unless you are a "favorite" with management.

    Advice to Management

    You should all be required to do the same work as your direct employees, and earn the same pay and respect that they currently receive. The best way to fix all the horrible problems is to fire all the executives and management. They are so set in their ways, nothing good will ever come for them.

  11. Steady job with no ability to advance, horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pitts, PA
    Current Employee - Customer Service Representative in Pitts, PA

    I have been working at Coventry Health Care

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Steady job and decent pay

    Cons

    Management at the facility I worked was awful.

    Advice to Management

    Hire non judgmental and prejudice management. Boss was a racist and hated gays.

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