Coventry Health Care Reviews

Pros

Growing company with good financial backing - new CIO seems ready to shift IT strategy to take advantage of health care reform, and some of the previous ineffective policies & practices are being replaced. Good people are getting promoted and recognized for their good work. The division I've worked in has gotten rid of some of the old-school management that was too focused on overtime and "butts in seats," and we're seeing some growing pockets of optimism and efficiency.

Cons

Poor performers are tolerated for far too long; others pick up the slack and resent it. Senior leadership seems too quick to reorganize, and staff isn't able to develop long-term relationships with their managers or teammates. Minimal training & coaching for managers. Slow, HR-driven hiring practices.

Pros

Great opportunities for helping to improve systems. Benefits are good by most standards. Coworkers and mid-level management are generally good, courteous, well intended people. The effects of recent changes in upper management will eventually be felt throughout the company.

Cons

Technology seems to receive less priority than it deserves. Trust between management and other employees and between departments is not as high as it could be, resulting in lots of time spent on "CYA". Plenty of focus on working hard, but not so much on working smart. Workload requires employees to choose between meeting deadlines, meeting reasonable quality standards (which are not always emphasized or properly monitored), and "voluntarily" working more than 40 hours per week.

Advice to Senior Management

If employees are so mistrusted that the pens and pencils must be kept under lock and key, there's a problem with employees' lack of integrity or with management's unwarranted mistrust -- either way, this needs to be corrected.

The practical substance of Coventry's business is the collection and processing of data. Why are core technologies 10-20 years old? Recent hardware upgrade consisted of swapping out 17" CRTs for 19" LCD monitors -- really? If IT is the goose, the eggs are more often rotten than golden.

Pay to hire adults and then treat them like the adults they are. Engage them. Trust them. Empower them.

The company's current leaders may already get this -- let's see how Coventry progresses during 2012.

Pros

Hour flexibility. That is about it. I am just typing the rest to fill out the words.

Cons

No room for growth
Lack of communication from Management
The only way to get promoted is to turn in a offer letter from another company.

Advice to Senior Management

Take a look at all of the regions in your company to ensure the Management team is following all of the policies and procedures set forth by Coventry.

Pros

The company has great benefits and comparable salaries. Medical director was excellent-lots of learning experiences.

Cons

Nurse Managers are critical, demeaning and disrespectful to staff. Unprofessional atmosphere. No employee support.

Advice to Senior Management

Analyze employee dissatisfaction and turnover. People need to feel appreciated and respected.

Pros

Pay , vacation time, sick time - that's it

Cons

The way management get projects done is by bullying certain employes to get the job done with others sit around and wait the 'A' developer to get the job done. A very serious lack of management skills.

I believe this through the company. For example, when I first started at CVTY various departments would require training such as security. In each of the emails the last sentence would say ' this is required for you continued employment here' basically bulling you into completing the training. I knew this job was a mistake form the first month of arriving.

The culture here is bad. No one is happy. Every one is worried about loosing their job all of the time.

Pros

- Good work life balance for staff lucky to be chosen for the Hoteling program

Cons

- No career advancement.
- Senior management shows up once a year flying in on the corporate jet to explain why we suck.
- Keep bringing external VPs and not promoting from within.

Advice to Senior Management

The reason why so many people quit is because they are underpaid!!
Stop being so cheap!! I cant believe that they make us keep 7 year burnt monitors instead of LCD screens and BTW only one per person!!

Pros

Benefits and Insurance better than some others but slowly, because of compounded workload becoming less and less of an incentive.

Cons

Inexperienced people promoted resulting in juvenile management techniques. Favoritism runs rampant. Pet employess excused from normal work and put on special "projects", resulting in more work for everyone else.
Slowly all benefits are being removed, human resources liasion let go, reduction of break times, raises stalled, more integration of other depts' workloads. When people leave, no one gets replaced. Our normal workload has tripled. Constant emails begging us to work overtime. Management will even go so far as to single out people who can NOT work overtime and embarass them. Hire enough people!

Advice to Senior Management

Fire management who seem incapable of treating all employees equally.

Pros

The need for Health Care is always going to be there. Coventry is positioned for the long-haul.

Cons

While they get kudos for trying to be conservative in this economy, they try to save money by removing salary increases, bonuses and extras from the employees. I guess they figure it's cheaper to get new employees rather than spend the money to retain the tenured ones.

Pros

It's a job with health insurance. There is vacation time, but as a nurse case manager, you'll really never get to use it.

Cons

Forget about work-life balance. Be prepared to work evenings and weekends (maybe 55 hrs per week if you're full-time). CVTY recently cut bonus programs for the nurse case managers. Base salary isn't competitive. Nurses are leaving in droves, and the new ones they hire don't stay once they get a taste of the job and the company's attitude toward employees. Very sad place to work.

Advice to Senior Management

Treat your employees fairly and with respect. So simple and yet, clearly, so difficult.

Pros

there are some good employees; and some good ideas. some locations are better than others, employee morale across company is decent.

Cons

poor executive management and lack of leadership; they are all followers - no steady structure, planning, execution. They always start something, but never completes - will drop the idea after burning millions of expense dollars.