Coventry Health Care Reviews

Updated September 2, 2015
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312 Employee Reviews

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  1. Customer service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    The pay, and the pot luck

    Cons

    Have favorites and a little unorganized.


  2. AP/AR Clerk

    Former Employee - Student Externship in Tucson, AZ
    Former Employee - Student Externship in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Coventry Health Care (Less than a year)

    Pros

    It was close to my house at the time. It gave me the opportunity to utilize the skills that I learned from my studies at Tucson College for their Medical Billing & Coding program.

    Cons

    I did not like that it was in a call center type of atmosphere. I just did not like the way the some employees were treated.

    Advice to Management

    I feel that they should train the employees how to be more welcoming with student externs or with new employees in general.


  3. Medicare Broker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Troy, IL
    Current Employee - Medicare Sales Representative in Troy, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Coventry Health Care (More than 8 years)

    Pros

    Flexibility, Great company. As a broker I have done well, however with that said I should be in a better position. The reason is the doing away with plans every year or forcing customers to convert or leave.

    Cons

    Ever changing Market. Instability of plans avaliable.

    Advice to Management

    Pick a few plans that are keepers so the brokers are not chasing their tail every year.


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  5. Fast paced and customer focused

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Less red tape, more freedom at workplace

    Cons

    Aggressive schedules and long work hours


  6. Current employee

    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Approves of CEO

    I have been working at Coventry Health Care (More than 8 years)

    Pros

    Management is friendly, since having been acquired by Aetna have been able to work at home a few days a week. Again since having been acquired, pay has increased.

    Cons

    Due to offshoring, two lay offs already in the past 7 months with possibly more to come. Their bill review platform is outdated.

    Advice to Management

    COMMUNICATE with your employee's more often. Last lay off had no advance notice.


  7. Quality Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance, Manager in Sparta, MO
    Former Employee - Quality Assurance, Manager in Sparta, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coventry Health Care (More than 10 years)

    Pros

    They had some good processes

    Cons

    Buying and selling causing people to loose jobs and dishonesty about transitions


  8. IT PMO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    lot's of structure, formal templates used across the entire IT organization and well known by the business. It was great to work for a company that had this good structure in place.

    Cons

    I do not have any cons to state at this time. my time at this company was positive. I do believe they overhired prior to the deadline for Obamacare and then had to lay off many.


  9. Registered Nurse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Overland Park, KS
    Former Employee - Registered Nurse in Overland Park, KS
    Recommends

    I worked at Coventry Health Care full-time (More than a year)

    Pros

    Very family-friendly work hours and manageable boundaries between work and family time. Pay was very good.

    Cons

    Management was less than stellar.

    Advice to Management

    Take some management classes and polish up your people skills.


  10. RN WCCM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN CCM Workers' Compensation Case Manager in Morrisville, PA
    Former Employee - RN CCM Workers' Compensation Case Manager in Morrisville, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Coventry Health Care (More than a year)

    Pros

    work from home office; good working hours

    Cons

    management terrible, work load impossible. Demands from adjusters ridiculous.


  11. Provider Network

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Network in Indianapolis, IN
    Former Employee - Provider Network in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits package, paid holidays generous, separate vacations days and sick days, retirement and health plans very good.

    Cons

    A bit crazy at times due to inability to obtain answers in a timely manner.

    Advice to Management

    Better communication among customer service and provider areas to assist all parties in a timely manner.



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