Cox Communications Reviews in Atlanta, GA Area

Pros

location
Health club at Cox Enterprises
Credit Union
Car Auction
Benefits
Cafeteria (Not Alpharetta Location)
Work Environment (at Cox Enterprises)

Cons

Management knowledge of IT
Management competence
Allowing incompetent people to stay in their positions because they have been there for so long

Advice to Senior Management

Every new manager that comes in comes with their own agenda that is never questioned. Why do you allow a new manager to come in and get rid of people in a whole department because they want to bring in their own people.

Pros

Great talented professionals. Good career challenges. Leadership is solid.

Cons

Large organization with processes that can slow you down. Uneven distribution of work, some teams do not have enough resources while others have excess.

Advice to Senior Management

Invest in growing your management, do not let good talent leave Cox for growth opportunities

Pros

The best reasons to work for Cox Communications are, first and foremost, the Cox culture. The company actively promotes diversity in the workplace, and embraces personal accountability. Attrition is relatively low at Cox because of a company secret: employee job satisfaction is the secret ingredient for customer satisfaction. Finally, at Cox, employees all share in the company's success, and they have many options to take their careers in the direction they want. They can even relocate to another Cox market, from coast to coast.

Cons

Having to work for a living, otherwise, its a good company.

Advice to Senior Management

Keep up the good work!

Pros

Good people to work with, excellent salary and working conditions. I receive time of as requested and the company often lets employees go early before holidays.

Cons

Office space allocated to junior project managers over highly experienced Senior Software Engineers.

Advice to Senior Management

Treat your most talented senior technical experts better than Project Manager people just out of college. It is a morale and respect thing, you know.

Pros

Overall, its a good company to work for.

Cons

The communication between management and the employees is lacking. Also, the communication between departments is greatly lacking.

Advice to Senior Management

Make sure that the decisions you feel are best for the company are also what's best for the employees. Think about all of the individual contributors who make Cox run.

Pros

Cox offers the ability to participate in financial, marketing, and technical aspects of the business regardless of your current position. Feedback is appreciated, although not always followed. 90% of my co-workers care about the job they perform and quality of their work, which I attribute to the culture fostered by management. Bi-annually the company conducts an employee opinion survey to understand where time, money, and efforts should be applied to improvement HR, company focus, management, and products.

Cons

Cox operates it's services in silos. There is very little interaction between the main product lines such as voice, video, data, and wireless. Opportunities for full interaction between the groups should be fostered and in some cases required by management to reduce product time to market, provide a consistent company service package, and maximize investment.

Advice to Senior Management

Create a clear and consistent product strategy across all lines of business.

Pros

Not only are they a stable company with excellent growth every year, but they also treat their employees with absolute loyalty. The benefits are fantastic (at least for singles... I cannot speak for families), the area for growth is available and defined and I feel that my contributions are appreciated on a weekly basis. Diversity is encouraged regularly and I do not have to worry about traveling constantly or excessive work hours.

Cons

I feel the pay is not competitive enough but their benefits exceed.

Advice to Senior Management

Do not allow buddy clubs to withhold information.

Pros

Support for work life balance

Cons

Low value of education, too much emphasis on diversity

Advice to Senior Management

Hire smart, talented, educated people without regard to race and give them the authority to do their job.

Pros

Very stable company with decent benefits. There is passing recognition given to a work/life balance. Flexible working conditions are limted.

Cons

As with most larger companies there is lot of politics surrounding the business. Salary guidelines are dated especially in emerging fields where limited talent exists. That limits the talent that can be aquired and limits the employees options for staying when that salary ceiling has been reached.

Advice to Senior Management

Look at the work/life balance seriously and give more flexibility in work options (work from home, flex hours, etc.)

Pros

Cox is a great place to grow as an employee. The company believes in promoting from within and provides the training needed to advance to the next level.

Cons

As Cox moves into a more standardized world, the leadership structure is becoming even more hierarchical. What used to be an innovative company with a truly open-door policy is slowly evolving into a top-down driven architecture that relies less on lower-level employees to innovate and inspire.

Advice to Senior Management

Management is great at conducting employee opinion surveys bi-annually, but the frequency should be increased to annually given the rapidly-changing nature of the business. Also, the survey should include open-ended questions.