Cox Communications Reviews

Updated July 24, 2015
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3.5
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Cox Communications President Pat Esser
Pat Esser
93 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

136 Employee Reviews

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  1. Great Work Environment

    Current Intern - Intern in Kennesaw, GA
    Current Intern - Intern in Kennesaw, GA

    I have been working at Cox Communications as an intern (Less than a year)

    Pros

    Plenty of talented people in various departments

    Cons

    None that I can think of.


  2. Sr. Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Coordinator in Marietta, GA
    Current Employee - Senior Project Coordinator in Marietta, GA

    I have been working at Cox Communications (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Great People.

    Cons

    No Cons -- Great company to work for. Great People.

    Advice to Management

    Keep it up!


  3. Cool Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - UI DESIGNER/Senior INSTRUCTIONAL DESIGNER in Atlanta, GA
    Former Contractor - UI DESIGNER/Senior INSTRUCTIONAL DESIGNER in Atlanta, GA

    I worked at Cox Communications as a contractor (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I was a contractor at Cox. The working environment is very comfortable. I found the staff to be very accommodating and helpful. I would definitely enjoy working with them again.

    Cons

    I had no issues working with anyone or any department at Cox. I think they are a well run organization.

    Advice to Management

    Great work. I hope you will have more projects available in the coming year. It would be nicety be able to move between you brands.


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  5. Tax Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Analyst in Atlanta, GA
    Former Employee - Tax Analyst in Atlanta, GA

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good life and work balance, relaxing work environment, friendly employees.

    Cons

    Pace is slow, lack of efficiency.


  6. CO-OP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Co-Op in Dunwoody, GA
    Former Intern - Co-Op in Dunwoody, GA

    I worked at Cox Communications as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere to work in. as a co-op i was treated just like an employee and got to go to all events.

    Cons

    Few months before fiscal year ends, every pocket gets tight, even condiments are affected. Contractors don't seem to get treated well, but maybe thats to be expected. i worked with an employee who had worked there for 15 years and not much advancement opportunities.

    Advice to Management

    they should try to get a co-op to employee or contractor program going because we learn so much and feel like part of the team then...its done and that is it.


  7. Helpful (1)

    Great Company Undergoing Transformation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cox Communications full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Great co-workers and a collaborative work environment in many departments - Company culture that values community service - Private company that can pursue long-term investments without fear of Wall Street reactions - Newly-built corporate campus is a good workspace

    Cons

    - Underdoing significant organizational change in many departments, not all of which is well planned or communicated - Slow, top-down decision making is still an issue in many areas - Highly dependent on vendors and contractors for technology expertise

    Advice to Management

    While the business transforms, continue to foster the positive aspects of the 'old' Cox culture that make employees proud to work there. Be cautious not to outsource too much core competence in technology to outside vendors


  8. Helpful (1)

    Lack of accountability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA

    I have been working at Cox Communications full-time (Less than a year)

    Pros

    Encourage moving around internally, easy pace, reduced expectations, new CIO holds promise

    Cons

    Difficult to implement, challenging to get support around initiatives, lack of accountability for everyone, very low expectations


  9. Helpful (1)

    Cox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Cox Communications full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people & Flexible work schedule

    Cons

    Compensation for internal employees is lacking compared to external employees

    Advice to Management

    More competent management needed Coach & Develop employees better


  10. Helpful (1)

    Company culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Cox Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very collaborative, caring culture. Big company but small company feel.

    Cons

    Lots of meetings. Slow decision making process. Passive aggressive behaviors.

    Advice to Management

    Be more clear about what things we really prioritize and what things we shouldn't be spending time on. Be clear about focus and priorities.


  11. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Atlanta, GA
    Current Employee - Customer Care Manager in Atlanta, GA

    I have been working at Cox Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and the company is very flexible to work with you for work-life balance issues.

    Cons

    Lack of career advancement and less than average wages.

    Advice to Management

    Be wiling to spend more money to improve the customer and employee experience.



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