Cox Communications Reviews in Atlanta, GA

Updated October 7, 2014
Updated October 7, 2014
657 Reviews
3.4
657 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
392 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 38 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 16 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 16 reviews)

More Highlights

110 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Atlanta, GA
    Current Employee - Senior Project Manager in Atlanta, GA

    I have been working at Cox Communications full-time (more than 10 years)

    Pros

    Given a lot of leeway to make decisions, very good work-life balance, promote personal growth and learning, office hours are based on what your need to do to get your job done. Many great people work at the company, and I feel the company genuinely cares for their employees. Good benefit package and very fair compensation. Not afraid to make major changes for the long time benefit of the business.

    Cons

    Probably nothing unique to Cox, but just regular 'big corporation' things such as politicking and the excessive use of Consultants. It always amazes me when I see people hired into positions to then turn around and hire consultants to come in and do the job the person was hired to do.

    Advice to ManagementAdvice

    I have a lot of respect for our upper management. I feel they do the best they can in provide steady communications to employees, and respect the intelligence of our leadership as well as the direction we're going in as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Process weakness and poor technology management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - QA Manager in Atlanta, GA
    Former Employee - QA Manager in Atlanta, GA

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    Good pay, fair benefits, nice office environment. Nothing else.

    Cons

    Poor technology management. Process chaos.
    Cognizant-occupied (vendor) organization.
    Majority of experienced IT veterans left this company voluntarily or fired.
    I will not be surprised if company loose its segment of market in next few years.

    Advice to ManagementAdvice

    No advice. Useless!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    I get a paycheck so that's good...

    Cons

    Difficult to get promoted here. Pay rates here are lower than equivalent positions elsewhere in Atlanta. HR likes to re-title you and put you in different pay scales without fair adjustments.

    Advice to ManagementAdvice

    Get some new HR people in there that know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Fabulous Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Atlanta, GA
    Former Employee - Programmer in Atlanta, GA

    I worked at Cox Communications as an intern (less than an year)

    Pros

    Flexible hours, great corporate synergy

    Cons

    Systems are behind, not as many perks for being part of their group.

    Advice to ManagementAdvice

    Update systems used in corporate

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great environment to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA

    I have been working at Cox Communications as a contractor (more than an year)

    Pros

    Allows for outside-the-box thinking to solve problems. Great people to work with

    Cons

    No complaints as a contractor.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Many years in two different locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in Atlanta, GA
    Current Employee - Operations Analyst in Atlanta, GA

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    Will meet some great people
    Different locations offer different specialties.
    When reorganizing they will try to retain current employees

    Cons

    Leadership has tunnel vision
    Not very good at training

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Very difficult convince management to implement new ideas and technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Design Engineer in Atlanta, GA
    Current Employee - Senior Design Engineer in Atlanta, GA

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Very friendly people and good retirement plan

    Cons

    You have to follow shepherd.

    Advice to ManagementAdvice

    Create advanced technology research and evaluation group.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Like what this Company offers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Support in Atlanta, GA
    Current Employee - Applications Support in Atlanta, GA

    I have been working at Cox Communications full-time (more than 10 years)

    Pros

    love the flexibility and the people that I work with. The Local markets I believe is a better environment. compensation is good for the most part. Relaxed environment and will provide the tools to get the job done. Definitely there for you when a family crises come up. doesnt turn their back on you from what I can tell.

    Cons

    Corp ATL is more of who you know then it is on how you perform. Once you are labeled, its hard to get away from it even when you work hard to change. if you dont have a mentor or some one in management to support you, you definitely will feel alone on the island.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Strategic Architecture in Atlanta, GA
    Former Employee - Strategic Architecture in Atlanta, GA

    I worked at Cox Communications as an intern (less than an year)

    Pros

    Industry Leaders and have good work ethics. Very professional environment. beautiful buildings and interiors.

    Cons

    If you are not a very technical person then it will be a challenge since cox communications is all about technology.

    Advice to ManagementAdvice

    none

    Cox Communications Response

    Jun 13, 2014Employment Branding Specialist

    Con that is actually a Pro! Glad you find the environment challenging and engaging.

  11.  

    Outstanding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in Atlanta, GA
    Former Employee - Executive Assistant in Atlanta, GA

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    I worked at Cox for 2.7 years and it was very pleasant and love the company values. Mr. Pat Esser the CEO always stopped you in the hallway or stopped by your desk if he was passing by to say hello and introduce himself to you. Love that family atmosphere.

    Cons

    The admins tend to keep to themselves, we had admin meetings but they would always sit with people they already know instead of meeting new people.

    Recommends
    Positive Outlook
    Approves of CEO

    Cox Communications Response

    Jun 13, 2014Employment Branding Specialist

    So happy to read you had such and outstanding experience. I am equally impressed by the accessibility to C-Suite leadership and have enjoyed a handful of hallway encounters with Pat.

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