Cox Communications

  www.cox.com
  www.cox.com

Cox Communications Reviews in Atlanta, GA

Updated December 2, 2014
Updated December 2, 2014
703 Reviews
3.4
703 Reviews
Rating Trends

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Approve of CEO
Cox Communications President Pat Esser
Pat Esser
406 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

113 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A challenging and caring place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seniot Business Analyst in Atlanta, GA
    Former Employee - Seniot Business Analyst in Atlanta, GA

    I worked at Cox Communications as a contractor (more than 5 years)

    Pros

    Excellent relationship with managers and co-workers

    Cons

    Sometimes too much process got in the way of getting things done

    Advice to ManagementAdvice

    Continue to offer twice weekly fruit basket. It speaks to your commitment to the well being of your employees and contractors.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Unsure of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager IT in Atlanta, GA
    Current Employee - Senior Manager IT in Atlanta, GA

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Most employees and contractors are great to work with. New buildings with excellent large cafe.
    Senior Leadership is good, and still appears to care about their employees.

    Cons

    Unsure of the company long term strategy and direction for cable TV. Far too many contractors, not enough full time employees with knowledge. Workload and work life balance is offside, as it is difficult to take vacation, and if so, expected to work throughout.

    Advice to ManagementAdvice

    Work/life balance needs to be addressed especially in Technology, as all the good employees are leaving. Most FTE's are burnt out and not appreciated. Need to tip the contractor to Full Time Employee ratio balance back so that tribal knowledge can remain within the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good company to work for. Good pay but could be better for the talent you have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Applications and Process Support Specialist II in Atlanta, GA
    Current Employee - Billing Applications and Process Support Specialist II in Atlanta, GA

    I have been working at Cox Communications full-time (more than 8 years)

    Pros

    great benefits. Work environment is great. many different cultures. Able to learn from many different talents on the team and in various departments.
    work/live balance is good depending on the team your on.

    Cons

    if you start low in pay. it take a miracle to get to where you should really be.
    politics some time play more of a role than the players on the team. make it hard some time just to focus on the work and the customer.
    hard to advance within at the corp site. its not about talent its about who you know more than anything. Miss out on devoted talent.
    Friends with leadership gets you promoted.. not so much about the talent.

    Advice to ManagementAdvice

    pay your personnel what they are worth or you will begin to loose then to company that will pay them. see the potential in the people you have and harness their talents so that they excel and in the end make you as their leaders look good.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Come prepared 'cause you are on your own.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Atlanta, GA
    Former Employee - Product Manager in Atlanta, GA

    I worked at Cox Communications full-time (less than an year)

    Pros

    Cox pays well, higher then average for the cable/telecommunications industry. They are smaller than the other players in the industry but they make up for it by being incredibly diverse.

    Cons

    Cox gives you zero training. Zilch, zip, nada. You'd better know what you need to know when you hit the door. If you don't, they are very quick to show you the door.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Atlanta, GA
    Current Employee - Senior Project Manager in Atlanta, GA

    I have been working at Cox Communications full-time (more than 10 years)

    Pros

    Given a lot of leeway to make decisions, very good work-life balance, promote personal growth and learning, office hours are based on what your need to do to get your job done. Many great people work at the company, and I feel the company genuinely cares for their employees. Good benefit package and very fair compensation. Not afraid to make major changes for the long time benefit of the business.

    Cons

    Probably nothing unique to Cox, but just regular 'big corporation' things such as politicking and the excessive use of Consultants. It always amazes me when I see people hired into positions to then turn around and hire consultants to come in and do the job the person was hired to do.

    Advice to ManagementAdvice

    I have a lot of respect for our upper management. I feel they do the best they can in provide steady communications to employees, and respect the intelligence of our leadership as well as the direction we're going in as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Process weakness and poor technology management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - QA Manager in Atlanta, GA
    Former Employee - QA Manager in Atlanta, GA

    I worked at Cox Communications full-time (more than 3 years)

    Pros

    Good pay, fair benefits, nice office environment. Nothing else.

    Cons

    Poor technology management. Process chaos.
    Cognizant-occupied (vendor) organization.
    Majority of experienced IT veterans left this company voluntarily or fired.
    I will not be surprised if company loose its segment of market in next few years.

    Advice to ManagementAdvice

    No advice. Useless!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    It's a job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    I get a paycheck so that's good...

    Cons

    Difficult to get promoted here. Pay rates here are lower than equivalent positions elsewhere in Atlanta. HR likes to re-title you and put you in different pay scales without fair adjustments.

    Advice to ManagementAdvice

    Get some new HR people in there that know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Fabulous Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Atlanta, GA
    Former Employee - Programmer in Atlanta, GA

    I worked at Cox Communications as an intern (less than an year)

    Pros

    Flexible hours, great corporate synergy

    Cons

    Systems are behind, not as many perks for being part of their group.

    Advice to ManagementAdvice

    Update systems used in corporate

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great environment to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA

    I have been working at Cox Communications as a contractor (more than an year)

    Pros

    Allows for outside-the-box thinking to solve problems. Great people to work with

    Cons

    No complaints as a contractor.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Many years in two different locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in Atlanta, GA
    Current Employee - Operations Analyst in Atlanta, GA

    I have been working at Cox Communications full-time (more than 5 years)

    Pros

    Will meet some great people
    Different locations offer different specialties.
    When reorganizing they will try to retain current employees

    Cons

    Leadership has tunnel vision
    Not very good at training

    Recommends
    Neutral Outlook
    Approves of CEO

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