Cox Communications Reviews in Chesapeake, VA

Former Employee – worked at Cox Communications as an intern for less than a year

Pros – truly cares about employees - health insurance after 30 days

Cons – no complaints at this time

Advice to Senior Management – consider interns for employees more closely

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Cox Communications full-time for more than a year

Pros – Free Services
Promotional Swag
A lot of Free Food
Camaraderie and sense of being in trenches with co workers
Good, transferable experience

Cons – Way too much emphasis on bottom line, not enough on serving the customer
Lack of support for the Front Line
Too scripted, impersonal

Advice to Senior Management – ...would be pointless

Yes, I would recommend this company to a friend

Former Employee – worked at Cox Communications full-time for more than 8 years

Pros – Family like environment with fellow co-workers.

Cons – Slow Advancement opportunities. Limited training available.

Advice to Senior Management – Listen to your employee's good advice can be obtained from them.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at Cox Communications full-time for less than a year

Pros – Information learned while in training was helpful for real world examples and different techniques.

Cons – The person in charge of training for this class was Terrible. If there was something anyone did not understand, they would basically embarrass them by speaking very loudly and repeating what was asked. Instead of directly helping them to understand the information. I don't understand how a company or person would expect someone to be successful once training is completed, with such this type of behavior.

Advice to Senior Management – Trainees may need to be thoroughly reviewed on how others are treated.

No, I would not recommend this company to a friend

Former Employee – worked at Cox Communications full-time for less than a year

Pros – Great pay and hours of work, lots of vacation time and free services

Cons – Health benefits are awful and company does not understanding of emergency at home

No, I would not recommend this company to a friend

Former Employee – worked at Cox Communications

Pros – Fair Pay
Laid Back and Flexible Atmosphere
Great Benefits
A good amount of talented and engaged employees

Cons – -Not a secure place to work with continuing customer loss and ongoing regionalization
-Company still thinks it is in a growth phase within continual rate increases that exceed the price point customers are willing to pay creating less demand and an allure to the competition
-Company seems to prefer making more money next month instead of trying to protect the market share for years to come

Advice to Senior Management – Eliminate the confusing discount offers in an attempt to manage the real price point and drop the rack rates to the proper,market-driven levels. The media announcements of lower permanent rates will be all the marketing needed. This will also drastically reduce overhead, call-in rates, and churn rates while protecting your existing customer base. You do not have to raise rates every 6 months due to "rising programming costs" when your video product earns a 60% margin. Most companies would kill for that kind of return on their most profitable product, much less their least profitable one.

Current Employee – been working at Cox Communications

Pros – Pros: benefits, people, and family life balance
people
family life balance

Cons – limited career growth if unable to relocate

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications

Pros – Discount
Great Co-workers
Great Training
Great work Environment

Cons – NO ROOM TO GROW
Extra busy
Have to share cubes
Customers are VERY rude
Really cnt get days off

Advice to Senior Management – They need to change to find another way for ppl to have days off. People have lost their job becuase they only allow 6 days out of the year for you to call out.

Yes, I would recommend this company to a friend

Current Employee – been working at Cox Communications

Pros – Free cable and internet service. The health, dental, and vision insurance is great. The pay is not the best but it's ok for what other employers in Hampton Roads pay.

Cons – Management has no clue what they are doing. They hire people based solely on a "great" interview but don't take into account their overall job performance. Favoritism is apparent. If you don't kiss but you will not be promoted as fast. They say its an open door policy but it's not. So don't complain or you will be labeled as trouble.

Advice to Senior Management – Try not to show favoritism. Listen to your employees even if you don't agree or at least act like you are listening. A good interview does not make a good employee. Anyone can bs through an interview. Ask the people they work for and find out their personality. Also everyone is not meant to do every job.

Current Employee – been working at Cox Communications

Pros – Free cable and internet. I love the people I work with. The benefits are cool. Try not to work just in the call center. It will drive you crazy. They do hire from within.

Cons – There can be a lot of favortism in the call center not sure about other departments. If you get hired for the call center try and post out as soon as possible. The call center will suck the life out of you if you let it.

Advice to Senior Management – Management needs to understand they do not know everything. Take feed back from their employees and really use it.