Cox Communications Reviews

Pros

Great Work Environment
Awesome Products
Positive Atmosphere
Provide great offers for us to sell
AWESOME BENEFITS

Cons

Need to Listen to Employees regarding feedback
The reorganizations need to be more organized
Communication is lacking over the past couple months
Need more tools for success
Quota is unreasonable in current economy
Sometimes I feel like were competing against ourselves

Advice to Senior Management

I feel that you should groom more employees for opportunities for advancement. I feel that the communication is lacking from Senior Management. Even though reorganizations happen make sure all ducks are in a row before roll out. The re-org starts out really organized but then its as if the time expires and its ready or not here it comes. The commission Structure needs to increase not decrease. GET THE CUSTOMER SERVICE BACK TO THE WAY IT USED TO BE!!!!

Pros

Please listen to your employees

Cons

WIll be out of business in 3-5 years

Advice to Senior Management

Listen to your employees

Pros

Excellent assignment of projects. Flexible work hours. Moderate workload

Cons

Can not hire H1B visas

Advice to Senior Management

Please try to hire H1B's and encourage talent.

Pros

1. Great Product
2. Great Benefits
3. Good Training

Cons

1. One of the most politically managed call centers i have ever worked in.
2. Open door policy is exactly that, cannot trust anything you say will not be kept confidential or used against you.
3. Not aware of what feedback is
4. "At will state" is a common phrase used by senior leadership.
5. Corporate does not support employees.
6. Senior leadership motto "Its what is perceived that counts not what you actually do"
7. HR is only there to support senior leadership.

Advice to Senior Management

This is more advice to the corporate offices, if you want to know exactly what is going on in your call center send a corporate representative under cover as a entry line sales representative and you will have all the information you need to make increase moral, have a competent senior management staff, increase revenue and reduce further cost. You have a large % of your senior management staff that has been bleeding the company and ruining the name of Cox.

Pros

Great work. High caliber of competence.

Cons

Bureaucratic. Senior leadership needs to provide higher standards of accountability.

Advice to Senior Management

Senior leadership needs to provide higher standards of accountability. The decentralized decision making process is making the organization less competitive.

Pros

Time off is very generous
Exceptional discounts
Extensive training and communication
Eco friendly
Very friendly and tolerant work place
Modern facilities

Cons

Poorly designed and implemented software
Private company so all communications, activities, and advertisements are very plain
Will listen to all feedback but is not very receptive to it
Services are always months, if not years, behind the competition

Advice to Senior Management

Stop targetting the low income and elderly demographics in an attempt to persuade the ignorant and save money. There is far more money to be made by appealling to everyone, even if you are not making as much per individual.

Pros

- excellent pay
- excellent benefits

Cons

- like most corporations, advancement is more often a matter of who you know, and not what you know
- the supervisors are generally incompetent; you would expect your manager - or any manager - to know more than you; in reality, at Cox, it's almost ways the direct report that knows more, so when you need help, going to a supervisor is generally a no-no
- horrible lack of communication between floor employees and management; every time you ask a different manager a question about a policy or change thereof, you almost invariably get a different and conflicting answer. The most grating example is when a manager shrugs his or her shoulders and says, "I-uh-no (I don't know.)" Pathetic.

Advice to Senior Management

Hire supervisors with relevant experience; do you think field technicians would be well managed by someone who has never worked a day as a field tech?

Pros

employee pride - hard working group of people who generally do their best
friendly environment
company well regarded in the community
Fairly generous benefits overall

Cons

People are worn out - Llas vegas is #1 across the company - but not enough time is taken to recognize the success
Mostly a hierarchical leadership structure and approach - not progressive

Advice to Senior Management

Don't forget to celebrate success especially with such significant accomplishments
Sr. Leaders shoud take the same development courses they ask their people to take (role model)
People in corporate roles need to seek out input from field leaders more effectively to ensure they have more thoroughly considered impacts before rolling out new initatives

Pros

Great at giving time off, having free cable, internet and phone service, pay is good, lots of contests to make selling fun

Cons

bad upper managment, when they make a mistake in your commission you have to pay for it

Advice to Senior Management

Be more involved in what is going on with your managers. Managers i have seen do nothing at all and when we complain about it nothing happens

Pros

The people in the Santa Barbara office were great. Cox used to be very family oriented.

Cons

They cut jobs when they were making money in the industry. The corporate people took advantage of the downturn in the economy to lay off many good people. They only think about the bottom line now. They no longer care about the employees that work for the company.

Advice to Senior Management

Remember the roots of the company. James M Cox would be horrified to know that his company or any of its subsidiaries were treating its employees so bad. Read his Biography!