Cox Communications Reviews

Pros

Sr Team keeps employees informed.

Cons

HR is to relaxed when it comes to annual performance reviews. They do not enforce their policy on performance reviews.

Advice to Senior Management

Keep employees apprised of changes that impact them.

Pros

Competitive Pay and benefits
Room for advancement
Great leadership feedback
They will help pay for your school and degree
Great people/ camaraderie

Cons

The job can get stale at times.
Changes from leadership are not always provided to floor representatives prior to rolling them out.

Advice to Senior Management

Keep up the good work. Show a little more interest in developing online relations with customers by providing funding in this area.

Pros

Good work life balance
Can branch out in job duties
Very friendly co-workers
Management is always willing to listen

Cons

Can get stagnant, especially for people working on the tech side
Mature market. Cable industry as such is facing many challenges to from Internet/Data revolution.
Not easy to move up the corporate ladder within
Pay & Bonus average

Advice to Senior Management

Recognize and promote leaders from within
Increase speed to market, especially with new product offerings
Adopt new technology rather than playing catchup later

Pros

You get to be a part of every iniative

Cons

You HAVE to be a part of every iniative- over worked- VP of Marketing only hires people she knows outside of work, husband and wife work in the same office where their roles cross those being managed.

Advice to Senior Management

Stop allowing friends and family members of Senior Team to be hired on.

Pros

The people with whom I worked in most cases were a wonderful bunch.

Cons

Lines of communication on policy did not match up. Quality Assurance departmental standards actually annoyed the customers, and there was no one to communicate that flaw to.

Advice to Senior Management

Listen to the content of the call and see if it calls for the scripted responses on the QA standards sheet rather than pressuring your employees to cram hollow words into a call that is being timed.

Pros

Nearly free cable and internet are nice.
Health insurance package is decent compared to similar jobs elsewhere.
Several weeks of paid vacation every year is nice.
Cox is a diverse employer- it has an extremely promising variety in its work force.
Pay grades at Cox are very competitive.

Cons

*Cox management tell employees they are listening to feedback but seem to rarely put the ideas to use.
*Employees who submit complaints to management about their concerns regarding work conditions and job responsibilities do not seem to last very long in technical support.
*Cox does not guarantee breaks to front line employees in Oklahoma at least- if an employee misses a break helping customers they are expected to let it go.
*Paid vacation is nice but it also doubles as sick time so it can sometimes be hard to take a vacation if you spend very much time at all sick.
*In recent years the tech call center seems to never have enough employees to take the call volume and work load being required of them- resulting ultimately in very long hold times for customers.
*As a company Cox promotes an image as the customer's "friend" but it is hard to support that image as a front line employee when the company spends a lot up front to get a customer but once that initial sale is made doesn't offer many good choices to trying to keep them.

Advice to Senior Management

Management at Cox needs to realize that customers would trade a thousand apologies for more reliable service and faster responses to their problems.

Pros

Great environment, great people, great perks and recognition events were stellar. Some senior management was very hands on which is rare

Cons

Unfair treatment, favortisn, unfair promotions, politics, standards, metrics, working on the weekends. Changing of duties and titles without proper training

Advice to Senior Management

Listen to your plotted feedback. They are the backbone to the company. Their needs/desires and keeping them happy is critical to company success and can reduce turn over

Pros

It is a local company this visible in the community

Cons

Sometimes the transitions are hard when it comes to layoffs and the different managers.

Pros

There were some talented employees at my site.

Cons

They don't care about supporting employees to ensure success in their position.

Advice to Senior Management

I don't have any feedback to offer the leadership team.

Pros

Still growing, overall performing very well, interesting technology, ethical and moral company

Cons

Culture changing, recent huge turnover in senior management

Advice to Senior Management

Too much change and it's happening too slowly.