Cox Communications
3.3 of 5 567 reviews
www.cox.com Atlanta, GA 5000+ Employees

Cox Communications Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

3.3 567 reviews

                             

73% Approve of the CEO

Cox Communications President Pat Esser

Pat Esser

(346 ratings)

65% of employees recommend this company to a friend
567 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Decent work life balance depending upon your manager"
    in 30 reviews
  • "Benefits start right away, co workers were awesome, and nothing wrong with free cable and internet"
    in 29 reviews
Cons:
  • "High Sales Driven or a non-sales position, company closed call center"
    in 19 reviews
  • "Attainable, but sometimes at the risk of customer service"
    in 13 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    IT WAS GREAT WHILE IT LASTED!!!!!!

    Anonymous Employee (Current Employee)

    ProsMONEY, MONEY MONEY as long as your hardworking, honest and money motivated. The people I work with in Rancho Santa Margarita are all amazing. I don't have one bad thing to say. I have been with Cox over 6 years and it has been amazing!!

    ConsThe only Con is that the company is going Corporate all the way around. The positions in OC and SD in California are being relocated to Phoenix and Vegas.

    Advice to Senior ManagementManagement has been great! I really have nothing bad to say except I wish they never went through a corporate restructuring.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    excellent place to work

    Anonymous Employee (Current Employee)

    ProsGreat pay, good bosses, free services

    Conshard work, long hours, lots to do

    Advice to Senior Managementget in with the employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cox Communications Employment Branding Specialist responded to this review Jun 16, 2014 EditDelete
    Thanks for your candid review. We encourage you to share your feedback regularly with your leadership team.
    • Culture & Values
           
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    Great company

    Customer Service Representative (Current Employee)
    Las Vegas, NV

    Prostraning provided and company growth

    Consdown sized some depts in NV

    Advice to Senior ManagementGreat team

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great place to work - seriously!

    Anonymous Employee (Current Employee)

    ProsGreat people and environment. If you are willing to work hard and learn (as well as open to relocation) you can go far.

    ConsDue to constant consolidation of markets over the years, you MUST be open to relocation in order to move up. Opportunities to grow in local markets have diminished so be prepared to move to Atlanta if you want to work up the ladder.

    Advice to Senior ManagementDon't forget about career paths as we consolidate markets. Additionally, do these consolidations quickly - stop dragging them out for months/years.

    Yes, I would recommend this company to a friend

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    Cox

    Tech Support Representative (Current Employee)
    Las Vegas, NV

    ProsGood work environment
    Good pay and benefits

    ConsNot enough time in between calls

    Advice to Senior ManagementTrain reps more

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great company! Fun and profitable.

    Inbound Sales Representative (Current Employee)
    San Diego, CA

    ProsLot's of monetary potential.

    ConsHard grand to make that money!

    Advice to Senior ManagementKeep doing what you're doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Awesome, caring people

    Anonymous Employee (Current Employee)
    Las Vegas, NV

    ProsYou are given the tools and time to continue your education. All around it feels that someone cares about your development.

    ConsNo cons that come to mind at this time

    Advice to Senior ManagementContinue to show a caring and sincere appreciation for your employees, this really does go a long way with most/all individuals.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Stable Company to work for.

    Network Engineer II (Current Employee)
    Omaha, NE

    ProsThe Job is very Laid Back

    ConsMight be too laid back.

    Advice to Senior ManagementGet less laid back.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great place to work overall

    Anonymous Employee (Current Employee)
    Atlanta, GA

    ProsGreat pay and compensation plan, bonus, PTO 401(k) and pension. Health benefits are pretty inexpensive but deductibles are pretty high if special treatment, hospital, etc is required. Excellent facilities, top notch equipment and projects to work on, and smart people to interact with on a daily basis.

    ConsExecutive management really needs to ensure the directors in place are the right people for the job. Directors (and Executive Directors) in certain areas have been hired because they perhaps looked good on paper, but it was quickly discovered they were WAY over their head or had no big picture vision or direction. In most cases those people have been removed but there are a few who are still completely not the right person for the job, it's stagnating growth and development, and it's can be very frustrating to managers and direct reports.

    Advice to Senior ManagementExecutive management should skip level with lower managers, and ask for SINCERE, accurate feedback and then act on that feedback.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good

    Customer Retention Representative (Current Employee)
    Rancho Santa Margarita, CA

    ProsPay is good if you can manage to stay motivated. Supportive environment.

    ConsChallenging dealing with irate customers due to bill increases.

    Advice to Senior ManagementManagement was good

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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