Cox Communications Reviews

Pros

You can make a decent paycheck if your willing to work hard and are ok working long hours including, weekends and holidays. Depending on what type of neighborhood you work in, the tips can be pretty good.

Cons

Poor communication from management to workers Policy changes are frequent and spontaneous. Overall organization is poorly maintained or managed and common sense solutions are ignored.

Advice to Senior Management

Invite your contractors to the employee meetings and encourage feedback from them. Take suggestions for improvement more from the people in the field than those in the office.

Pros

Benefits, PTO, Pay isn't bad

Cons

They make new positions and then in a month to a year do away with alot of them.

Advice to Senior Management

If you create a position, make sure it will be a position that the company needs for the future.

Pros

Pay, Vacation Time, Insurance, Casual Dress, and Discounted Services.

Cons

Inconstant direction from management
Concerns over yearly job eliminations over the past few years

Advice to Senior Management

In the past few years many changes have been made in Cox systems that I feel have affected the company and sites for the worse. The customers used to be the first priority. But, that isn't how Cox is now treating it's customers and while they make have the better products in some markets for now. If their not careful, they will eventually lose to competitors even with worse products. You only need to read comments on forum site and even in news articles posted to see this.

Pros

Great work/life balance. Respectful management.

Cons

Can be a bit slow paced at times but likely due to the history of the industry.

Advice to Senior Management

Keep it up.

Pros

good pay, great benefits, free cable,and internet, positive work environment, employee bill of rights, great people to work with and have as co workers

Cons

leadership in certain departments do not provide feedback on performance, tell you to keep doing what your doing and when review time comes around itd not so great and you had no idea what you needed to improve to meet standards.

Pros

The work schedule and the environment are unsurpassed.

Cons

Health insurance plan leaves something to be desired

Advice to Senior Management

They are promoted from within and have a good understanding of what the reps need to be successful. They are fair and easy going.

Pros

Great environment, great people, great perks and recognition events were stellar. Some senior management was very hands on which is rare

Cons

Unfair treatment, favortisn, unfair promotions, politics, standards, metrics, working on the weekends. Changing of duties and titles without proper training

Advice to Senior Management

Listen to your plotted feedback. They are the backbone to the company. Their needs/desires and keeping them happy is critical to company success and can reduce turn over

Pros

Sr Team keeps employees informed.

Cons

HR is to relaxed when it comes to annual performance reviews. They do not enforce their policy on performance reviews.

Advice to Senior Management

Keep employees apprised of changes that impact them.

Pros

Good work life balance
Can branch out in job duties
Very friendly co-workers
Management is always willing to listen

Cons

Can get stagnant, especially for people working on the tech side
Mature market. Cable industry as such is facing many challenges to from Internet/Data revolution.
Not easy to move up the corporate ladder within
Pay & Bonus average

Advice to Senior Management

Recognize and promote leaders from within
Increase speed to market, especially with new product offerings
Adopt new technology rather than playing catchup later

Pros

Competitive Pay and benefits
Room for advancement
Great leadership feedback
They will help pay for your school and degree
Great people/ camaraderie

Cons

The job can get stale at times.
Changes from leadership are not always provided to floor representatives prior to rolling them out.

Advice to Senior Management

Keep up the good work. Show a little more interest in developing online relations with customers by providing funding in this area.