Cox Communications Reviews

Pros

Supportive environment
Great Benefits
Casual environment
Lots of incentives
Management is very approachable

Cons

Very Slow career advancement
Tips: Kiss some Ass and try getting into the Leadership Class to get promoted. Company promote from within

Advice to Senior Management

Allow a lot of Job rotation. Improve Cox university.

Pros

Not a bad employer as cable, internet companies go. Decent work environment, benefits could be better. Compensation package, was better.

Cons

Hours can be long, but you are compensated for your time. Nothing bad to say about general work environment and management.

Pros

The benefits are great. Also, easier hire if you are a minority!

Cons

Foremost, they do not care about the benefits of education, just industry experience and if you are a minority.

Advice to Senior Management

Do more than just keep up with the competition. Why not be the best? Invest in some R & D!

Pros

Amazing benefits, freebies, discounts on just about everything else, met some of the best people I've ever known there. 90% of managers give honest feedback and invest in employees' success.

Cons

The other 10% is deceitful and self-serving. Always trust your gut and use caution when handing over the keys to your future.

Advice to Senior Management

Look at the big picture & decide what your true priorities are. The Employee Bill of Rights is fantastic when the cash flow's coming, but gets thrown out the window (or under the bus) when times get tough.

Pros

Decent pay, great perks and great people in middle management and lower positions. They take pretty good care of employees.

Cons

Afraid to make any mistakes. Too much monitoring of employees. Some management care more for their advancement than taking care of employees issues.

Advice to Senior Management

Take more time to listen to the employees instead of Supervisor's, Manager's and even Directors. They are too busy trying to make decisions that make them look good and then patting themselves on the back.

Pros

Brand name, easy to close sale.
Facilities, cafeteria on main location.
Bathrooms, running out of pros, but clean bathrooms.
Chairs, comfortable chairs.
Smoker's area, for all you smokers.
Vending machines, you have to pay but they are there.
Please let me sign up now!

Cons

Management
Pay
Service sucks
No innovation
Senior Management cares about their pockets

Advice to Senior Management

Give employees more respect and get your stuff together.

Pros

The comission was good when you met and exceeded the goals.
Free cable.
An acceptable amount of PTO.

Cons

Unstable job security-(Low or no sales, NO job! )It doesnt matter how long you been there, how well you did before or if there are no customers in the store. It could be compared to working under pressure and in fear of losing your job on a constant basis.

Employees- MOST of the employes are ok however, alot of them are cut- throat and phoney. A few display Narcissistic tendencies which is disgusting all in itself...

Line of work- The job description was a bit embellished. The decription presented doesn't line up with the tedious nature of the position. The recruiters didn't "tell it like it is."

Training- The traning (or lack there of ) wasn't geared toward the proper line of work. The training was severly abbreviated and wasn't an asset to real life scenarios that took place in the store. I'm sure one could key an order but what about escalating a trouble ticket for repeat trouble calls?

Communication-No interdepartmental communation what so EVER. It often caused an unpleasant experience for both the customer AND the Solutions Specialist. Its hard to tell a customer, we dont do that here when someone with COX said we do...

Benifits- Well, I was part time so I didnt have benifits like medical, dental and vision. I would have easily selected coverage over cable if I was given that option. I wasnt home much becuase I was at work, being subjected to germs that got me sick.

Advice to Senior Management

Management, go to the sores yourselves and play the role of a new solotuins specilist. Gather information and see what its like to work in the store, deal with customers and employees. Get an idea of how the real customer flow is and what they want before you set up goals and requirements based off of "numbers". Better yet, send someone like a spy to report their findings. I assure you, this will give you all the information and answer alot of questions that can help the employees and you to become more intune with what really goes on in these inviornments. The "Manager visit" with your clipboard in hand does not do any good. The employees will act the way you want them to, put on a "show" and that will distort your much needed perpective. Before you guys make an overhead decision, talk to the "little guy" (you know, the ones on the front lines helping your paycheck grow) before you decided on something that affects how they conduct their job. The trickle down affect is NOT good buisness.

Pros

Money to be made if you land an inside sales position. Great work environment, benefits, and great vacation pay and time off.

Cons

Outside sales is extremely difficult. You and the other outside sales reps will be stepping on each others toes.

Advice to Senior Management

Please be honest in offer letter and explain exactly what "target" means when offering the job. In fact, I would leave that part out altogether. I would offer a base and just go over the compensation plan.

Pros

Great Benefits
Flexible time off
Free Cable

Cons

Poor Communication between management and employees
Employees pay price when management makes poor business decision
Slow to implement new and innovative products and services to customers
Limited career advancement for employees within company
Company confuses Solutions Centers for Retail Stores, does not have a retail environment feel.
Employees usually end up wearing multiple caps,

Advice to Senior Management

Take employee opinions into consideration, we are your front line and see things daily that you might not see. Managers and Supervisors should spend a week or two in their respective departments to get a feel of what employees go through on a daily basis.

Pros

Free cable, pretty good health

Cons

Extremely rude customers, every single thing you do is monitored and almost every rule contradicts itself. Quality annoys customers more than it "gives a good customer experience". Technicians can ruin your stats while doing a crappy job.

Advice to Senior Management

The complete quality system needs to be re worked.