Cox Communications Reviews

Updated April 1, 2015
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3.4
790 Reviews
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Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
447 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)

Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    A career at Cox Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (more than a year)

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to ManagementAdvice

    Keep up with the good work.

    Recommends
    Positive Outlook
  2. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative in Chesapeake, VA
    Former Employee - Inbound Sales Representative in Chesapeake, VA

    I worked at Cox Communications

    Pros

    So many to list benefits, benefits, benefits!!! Culture and values oriented and customer/employee focused. They CARE!!

    Cons

    I can not think of any cons. I was out after training but that was because I am more customer service oriented than aggressive sales oriented. I hold this company in the highest esteem and will reapply if something more suited to me comes along.

    Advice to ManagementAdvice

    Keep on keeping on and may your business be blessed and profitable. It was an honor to train at your company

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Overall, great benefits and opportunity to grow if willing to apply self and have mobility.

    Cons

    With recent reorganization changes, local opportunities are limited.

    Advice to ManagementAdvice

    Keep the communication lines open from management to frontline

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. inbound sales, you take inbound calls for nation wide sales in english and SPANISH. you have to hit the matrix to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Phoenix, AZ
    Current Employee - Inbound Sales Representative in Phoenix, AZ

    I have been working at Cox Communications

    Pros

    the commission are great the higher you hit your goal. $2300- 3000 and you get paid every two weeks and 1 check is hourly and the second check is hourly plus commisison

    Cons

    some months are tough to hit, goals are high and you get paid every two weeks and 1 check is hourly and the second check is hourly plus commisison

    Advice to ManagementAdvice

    management is awesome, they help you and coach you and let you get on the web and watch tv by your seat

    Recommends
    Negative Outlook
    No opinion of CEO
  6. Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Virginia Beach, VA
    Current Employee - Direct Sales Representative in Virginia Beach, VA

    I have been working at Cox Communications

    Pros

    Free cable and discounts always flexible with scheduling

    Cons

    they don't give out free internet for employees

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    laid back management, great benefits, diverse

    Cons

    pay a little low,

    Recommends
    Neutral Outlook
  8. Happy gong to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in San Diego, CA
    Current Employee - Direct Sales Representative in San Diego, CA

    I have been working at Cox Communications

    Pros

    Great pay, schedule and benefits

    Cons

    No cons yet, so far so good.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Everything is amazing, plus free cable

    Cons

    I dont dislike anything

    Advice to ManagementAdvice

    increase budget

    Recommends
    Positive Outlook
  10. It's was far too political for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative in Chesapeake, VA
    Former Employee - Inbound Sales Representative in Chesapeake, VA

    I worked at Cox Communications full-time (more than a year)

    Pros

    The pay was pretty decent but they changed it so u have to work harder to receive it.

    Cons

    Management talks to you any kind of way and attendence is very serious. No type of human element regardless the situation

    Advice to ManagementAdvice

    Show some empathy toward your employees as u would to the customers. Inbound is the face of the company. They should be happy to come to work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. it's a good company to work for.

    Current Employee - Technical Support Representative in Omaha, NE
    Current Employee - Technical Support Representative in Omaha, NE

    I have been working at Cox Communications

    Pros

    perks such as free cable services.

    Cons

    getting yelled at for something you can help, such as outages. or when people don't pay their bill and don't expect to be shut off.

    Advice to ManagementAdvice

    better compensation.

    Recommends
    Positive Outlook
    Approves of CEO

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