Cox Communications Reviews

Updated July 4, 2015
879 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.4
Rating Trends
Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
484 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

879 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    A career at Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.


  2. Helpful (1)

    Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good company, good pay, good people.

    Cons

    Hired on as a contractor. Hours vary, shift bids very competitive, forced to share desks with permanent employees.

    Advice to Management

    Hire less contractors and if you do hire them, try to treat them with a modicum of respect and don't force them to find random desks/phones in your call center.


  3. retention rep

    Current Employee - Retention in Phoenix, AZ
    Current Employee - Retention in Phoenix, AZ

    I have been working at Cox Communications (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits and pay is a plus. You also get free services which is an addition to you pay in my opinion since services cost so much.

    Cons

    Monthly goals projections from management have been off due to inflation of employee adds over the last year. Calls from every market on top of handling billing and tech calls. Even though it is retention, if you can't sell then this isn't the job for you because it's expected.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    life at cox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Hampton, VA
    Former Employee - Technical Support Representative in Hampton, VA

    I worked at Cox Communications (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I don't have much to say but great pay a lot of overty time call center is a nice environment.

    Cons

    they are not fair when it comes to shift bids. they also charged me incorrectly billed me and had me in collection for employee service that took 6 months to fix. they don't care about family is all cox or nothing

    Advice to Management

    keep it business and not personal. in this place is who you know not what you know


  6. Helpful (1)

    Software Engineer 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Good long-term career opportunities; corporate culture is generally focused on long-term growth. Privately held company without the stress of meeting short-term market expectations.

    Cons

    Promotions can be slow; annual increases general don't match inflation.

    Advice to Management

    Improve analysis and communication skills among mid-level leaders, project managers, and business analysts. Lack of understanding and foresight often hampers important projects resulting in overruns or cancelled/descoped projects.


  7. Very good place to start a career!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Home Technician in Tucson, AZ
    Current Employee - Universal Home Technician in Tucson, AZ

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work/Life balance. Management seems to want you to succeed and advance. Room for advancement

    Cons

    AZ heat? Lol I honestly have no cons to think of. Seems unlikely, I know but like they say, it is what it is!

    Advice to Management

    Stay on this track. You're doing great!


  8. Many org changes, but still good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people were key, also competitive wages and benefits.

    Cons

    With all the change, some communications could have been more timely.


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at Cox Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room to grow! Encouraged to set your own career plan and work with leaders to advance. Well rounded company with good benefits, especially time off. Pension, 401K included. Many happy faces and a good work environment. A very positive experience.

    Cons

    Slow to approve funds to buy needed equipment. It happens, but too slowly. Company motto is to make sure employees have what they need to perform their jobs well. But, it can be a slow process.

    Advice to Management

    Make sure you move good people into the roles they are best at doing. Make extra effort to keep great employees. It will benefit the company, you and them!


  10. GREAT PLACE BUT...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Retention Representative in Phoenix, AZ
    Former Employee - Customer Retention Representative in Phoenix, AZ

    I worked at Cox Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome work environment, very positive. Great pay, great opportunities, fun atmosphere. I loved working here.

    Cons

    Metrics are very strict and constantly changing. Meeting numbers can be very stressful at times. They could have a better work and life balance. I was actually there for about a year, I ended up having a family emergency, my mother was terminally ill with cancer, couldn't stay in the hospital so I had to take care of her. I wasn't at Cox for a full year so I didn't qualify for FMLA. I was promised by my manager if I resigned I would have a job once I am available to return. I've been trying to get rehired for over a year now, and they keep denying me. I am unable to contact anyone to find out why and that's probably the only problem I've ever had with this company.

    Advice to Management

    REHIRE ME!


  11. SME

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Cox Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing opportunities for promotions. Great benefits and pay

    Cons

    If you're likable and belong to a certain clique, you will move up faster than the regular employees

    Advice to Management

    Keep the people who really work hard



Showing 879 of 916 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.