Cox Communications Reviews

Updated August 31, 2015
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3.5
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Cox Communications President Pat Esser
Pat Esser
521 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

954 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (6)

    A career at Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time (More than a year)

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

    Cox Communications Response

    Jul 7, 2015 – Employment Branding Specialist

    Thanks for your feedback. We encourage you to have active conversations with your leadership as changes take place.


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 10 years)

    Pros

    A great people oriented company that takes value in its employees with training, benefits and advancement.

    Cons

    The company and industry as a whole is going through a transformation from local leadership to regionalized leadership across the country.

    Advice to Management

    Recruit and hire the right person for the position with good qualifications. Often a person is hired based on their achievements on their resume over what could be the better candidate.


  3. Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Lawrenceville, GA
    Former Employee - Financial Analyst in Lawrenceville, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cox Communications (Less than a year)

    Pros

    Telecom communications company. I worked on a project which was promoting a new cloud-based video gaming product. Great work-place. Great team members. I enjoyed it, and would not mind going back.

    Cons

    A lot of contract workers. Pay was not competitive compared to other major corporations.

    Advice to Management

    Hire more on permanent basis than contracting basis. Will result in less staff turnover.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. An above average company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    From a human resources perspective, the company is very willing to accommodate your lifestyle. Rarely would you ever be declined for time off. Collaboration and brainstorming is encouraged somewhat

    Cons

    The company has become very streamlined, and while good for the day to day operations, it has dumbed down the work needing to be done.

    Advice to Management

    Listen more to direct reports versus senior leadership. Many good ideas are being swept under the rug.


  6. Cox business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Phoenix, AZ
    Current Employee - Account Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than a year)

    Pros

    Good people, strong foundation, compensates well

    Cons

    big corporate feel, takes awhile for things to change, can be an old boys club


  7. Had a good time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Newton, KS
    Former Employee - Solutions Specialist in Newton, KS
    Recommends
    Neutral Outlook

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Benefits are strong, for the most part leadership was good

    Cons

    changing pay structure 3 times in a 5 month period is never good

    Advice to Management

    nothing


  8. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, relationships were beneficial to career

    Cons

    Long Work Hours mostly people work from home nowadays

    Advice to Management

    Be more open to work life balance


  9. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Phoenix, AZ
    Current Employee - Arizona in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great flexibility great pay reduced cable bill

    Cons

    Mandatory ot not alot of room for growth


  10. Organizational Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookhaven, DeKalb, GA
    Current Employee - Anonymous Employee in Brookhaven, DeKalb, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than 8 years)

    Pros

    This is great company to work for. There continues to be a great focus on the customer and employee experience through several years of organizational change. While the changes are sometimes hard, the respect for the employee remains. Everything they do, has the employee experience at the core. Business is business, but this is a company that I continue to be proud to work for.

    Cons

    The business model is more centralized and standardization has made it more difficult to continue to grow professionally unless you have enterprise responsibility.

    Advice to Management

    Continue to keep the employee experience in focus as you make the necessary changes. Understand that you will lose talent in the regions unless you can keep them engaged and growing.


  11. Continuous learning

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Phoenix, AZ
    Former Employee - Field Technician in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cox Communications full-time (More than 5 years)

    Pros

    Once your in the company they have great benefits and total compensation package that competes with other major companies. Feels like a career rather than a job.

    Cons

    Trying to apply into other departments the perception seems to cater towards who you know rather than what you know. I've seen too many times of people who were qualified for a position just to get turned down cause they didn't know anyone in that department.

    Advice to Management

    Treat employees who work for you equal and not have favortism towards other employees.



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