Cox Communications Reviews

Updated April 17, 2015
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3.4
806 Reviews
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Cox Communications President Pat Esser
Pat Esser
457 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)

Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (1)

    A career at Cox Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

  2. Customer Service- Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Walton Beach, FL
    Former Employee - Anonymous Employee in Fort Walton Beach, FL

    I worked at Cox Communications full-time (more than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Decent pay, friendly and professional coworkers ad supervisors, good benefit package, excellent training followed by a mentored experience with an experienced coworker when starting on actual customer interaction

    Cons

    shift bids every six months based on your performance. This can be a positive thing if you are performing solidly and have a shift you enjoy, but I can see where it could be a negative if you don't have any flexibility outside of work. Also when I started, there was a huge amount or restructuring going on within the company. This soon led to my call center location being shut down.

    Advice to Management

    Keep the training solid as it was when I came through. Also, great job providing a competitive benefit package and bonus through rewards.

  3. Engineering Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (more than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for. Excellent benefits and pay.

    Cons

    No major Cons with the company

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Software Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Atlanta, GA
    Former Employee - Architect in Atlanta, GA

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cox family of companies cares about employees and it shows in benefits, bonuses, and specially in the retirement plan. Cox family of companies has a good work environment with good friendly colleagues and interesting projects.

    Cons

    Like any big company, sometimes change can take a bit of time.

  6. Marketing Communication Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Communication Specialist in Wichita, KS
    Current Employee - Marketing Communication Specialist in Wichita, KS

    I have been working at Cox Communications full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the work environment. You do have a transparent, open working environment as well as an open door policy with your supervisors. I also think the benefits are amazing- especially vacation time. Overall, best job I've had!

    Cons

    In a creative position, sometimes you feel a little stifled. As a modern company, I'd love to see more modern, open space working environments.

  7. Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great opportunity to make money with good benefits package, 401K, Pension

    Cons

    Must relocate for job security and advancement opportunities

  8. Helpful (1)

    Great place to work, cares about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Opportunity for advancement, good salaries and benefits, great culture.

    Cons

    Heavy workloads, changing technology and corporate environment can lead to quick changes.

    Advice to Management

    Management does a great job of listening to the employees, keep it up!!

  9. great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist
    Current Employee - Solutions Specialist

    I have been working at Cox Communications full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    free cable and internet
    inclusive culture
    pension
    401k match
    good pay

    this is honestly a great place to work.. sales jobs come in all shapes and sizes and this one is among the top career companies

    Cons

    stressful
    constant change
    corporate restructuring
    layoffs
    commission structure changes

    the one thing I can really say is they put a lot of pressure on their sales people to perform while constantly changing the things they sell

    Advice to Management

    continue to grow your internal people and keep the culture surrounded around the employees and the customers instead of the money

  10. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Oklahoma City, OK
    Current Employee - Business Analyst in Oklahoma City, OK

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, great people, great PTO after several years, family owned

    Cons

    Inflexible at times, conservative company (could be a pro for some)

  11. Universal Home Technician III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Home Technician in Oklahoma City, OK
    Current Employee - Universal Home Technician in Oklahoma City, OK

    I have been working at Cox Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Pay, Good Benefits. Cox does pay well. Benefits are good. Good health care, good dental, paid time off, 401k. Attendance policy is very clear.

    Cons

    Bad processes controlling my day and route. Needs more accountability across all departments. Several departments effect my job.

    Advice to Management

    Seek input from front line employees before implementing processes that could have easily been streamlined instead of two years to get under control. More accountability needed. It starts with customer service and flows throughout. Focus needs to be on quality and taking care of the customer, nit how many customer can we get and take care of them later.

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