Cox Communications Reviews

Updated August 27, 2015
950 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.5
Rating Trends
Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
519 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

950 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (6)

    A career at Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time (More than a year)

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

    Cox Communications Response

    Jul 7, 2015 – Employment Branding Specialist

    Thanks for your feedback. We encourage you to have active conversations with your leadership as changes take place.


  2. An above average company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time (More than 5 years)

    Pros

    From a human resources perspective, the company is very willing to accommodate your lifestyle. Rarely would you ever be declined for time off. Collaboration and brainstorming is encouraged somewhat

    Cons

    The company has become very streamlined, and while good for the day to day operations, it has dumbed down the work needing to be done.

    Advice to Management

    Listen more to direct reports versus senior leadership. Many good ideas are being swept under the rug.


  3. Cox business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Phoenix, AZ
    Current Employee - Account Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than a year)

    Pros

    Good people, strong foundation, compensates well

    Cons

    big corporate feel, takes awhile for things to change, can be an old boys club


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Had a good time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Newton, KS
    Former Employee - Solutions Specialist in Newton, KS
    Recommends
    Neutral Outlook

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Benefits are strong, for the most part leadership was good

    Cons

    changing pay structure 3 times in a 5 month period is never good

    Advice to Management

    nothing


  6. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits, relationships were beneficial to career

    Cons

    Long Work Hours mostly people work from home nowadays

    Advice to Management

    Be more open to work life balance


  7. Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Phoenix, AZ
    Current Employee - Arizona in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great flexibility great pay reduced cable bill

    Cons

    Mandatory ot not alot of room for growth


  8. Organizational Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookhaven, DeKalb, GA
    Current Employee - Anonymous Employee in Brookhaven, DeKalb, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than 8 years)

    Pros

    This is great company to work for. There continues to be a great focus on the customer and employee experience through several years of organizational change. While the changes are sometimes hard, the respect for the employee remains. Everything they do, has the employee experience at the core. Business is business, but this is a company that I continue to be proud to work for.

    Cons

    The business model is more centralized and standardization has made it more difficult to continue to grow professionally unless you have enterprise responsibility.

    Advice to Management

    Continue to keep the employee experience in focus as you make the necessary changes. Understand that you will lose talent in the regions unless you can keep them engaged and growing.


  9. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company to work for, very family oriented

    Cons

    location, dunwoody is a beast to navigate traffic wise

    Advice to Management

    none


  10. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Phoenix, AZ
    Current Employee - Data Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications (More than 10 years)

    Pros

    Great people. Awesome culture. Lots of recognition.

    Cons

    Upward mobility until a certain point then you have to move to Atlanta to go further.


  11. Helpful (2)

    Retention

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Representative in Las Vegas, NV
    Current Employee - Customer Retention Representative in Las Vegas, NV

    I have been working at Cox Communications full-time (More than a year)

    Pros

    Great pay,Great Benefits, Free lunch sometimes, They know who to hire

    Cons

    ICOMS which is the system that they work with to assist customer is awful. Super competitive

    Advice to Management

    Develop the employees that you have instead of continuing to firing and hiring.



Showing 950 of 990 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.