Cox Communications Reviews

Updated July 26, 2015
904 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.5
Rating Trends
Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
502 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

904 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (5)

    A career at Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

    Cox Communications Response

    Jul 7, 2015 – Employment Branding Specialist

    Thanks for your feedback. We encourage you to have active conversations with your leadership as changes take place.


  2. technical support rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative III in Las Vegas, NV
    Current Employee - Technical Support Representative III in Las Vegas, NV

    I have been working at Cox Communications full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    awesome company to work for, great benefits and pay was above avg. management was always friendly and helpful. had incentives and functions all the time

    Cons

    they moved the technical support and customer service jobs out of vegas


  3. Helpful (1)

    It's ran by corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Edmond, OK
    Current Employee - Field Technician in Edmond, OK

    I have been working at Cox Communications (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great company. They have excellent benefits, pay, and time off. Although it is corporate, the management really work with you when there are situations.

    Cons

    The workload can be overbearing. There are many different loops that must be jumped through to get something done. Moving up in the company is impossible which is why I am leaving.

    Advice to Management

    When people have the education and experience to move forward with their careers, help them out.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sr. Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Coordinator in Marietta, GA
    Current Employee - Senior Project Coordinator in Marietta, GA

    I have been working at Cox Communications (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Great People.

    Cons

    No Cons -- Great company to work for. Great People.

    Advice to Management

    Keep it up!


  6. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Cox Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with excellent benefits, pro telework, awesome perks like Cable and Internet.

    Cons

    Restructuring has caused some uneasy decisions for management and staffing to work load is at an all time high. Management deals with this as best as possible and there will be an equalization but not before you work your butt off.

    Advice to Management

    I know it's not possible for a private company to have full disclosure with their employees but having a little bit of a better future outlook on what the company's plans are would increase the confidence in the company from its employees


  7. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Portsmouth, VA
    Current Employee - Technical Support Representative in Portsmouth, VA

    I have been working at Cox Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    GREAT BENFITS and the pay is nice

    Cons

    i have no cons at all


  8. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Data Analyst in Wichita, KS
    Former Employee - Customer Experience Data Analyst in Wichita, KS

    I worked at Cox Communications

    Recommends
    Recommends

    Pros

    Good people to work with, leadership is fair and even handed. Benefits were good and included pension. Good office environment.

    Cons

    Change comes slowly at Cox. Can be difficult to get employees who work at a distance to be responsive. The AS400 has got to go!

    Advice to Management

    Need a much better CRM platform. Trying to help customers was hampered by dinosaur-age software. Also, continue to evolve beyond cable TV. Find ways to provide value instead of selling with discounts.


  9. Block clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Block Clerk/Computer Operator in San Antonio, TX
    Former Employee - Administrative Block Clerk/Computer Operator in San Antonio, TX

    I worked at Cox Communications part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job nice people make feel like your part of the family. Easy hours but not a lot of them. Got reviews and rewards and I learned a lot from them.

    Cons

    Not a lot of hours only worked one day out of the week, was like a part time job


  10. They treat you well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Chesapeake, VA
    Current Employee - Inbound Sales Representative in Chesapeake, VA

    I have been working at Cox Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits and pay are competitive and it is a good work environment

    Cons

    To many metrics, you can't possibly be good across the board because there are so many metrics the begin to contradict each other

    Advice to Management

    Reduce the metrics and let people just sell your product


  11. Helpful (4)

    Great place to work, but sometimes they make bad decisions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Providence, RI
    Former Employee - Solutions Specialist in Providence, RI

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is good for the work. The people are nice. Diverse. They treat you like a person not just a number.

    Cons

    There is a constant fight agaibt stupid ideas. Not everything they do makes sense, and they don't get enough input from the people on the front lines. Customer service seems like their top priority, but it's not. They could make some changes and make everyone happy, but they don't.

    Advice to Management

    Don't blame your people for the perception that your customers have of the company. It's the pricing and retention model that causes the issues, not the people.



Showing 904 of 952 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.