Cox Communications Reviews

Updated September 18, 2014
Updated September 18, 2014
633 Reviews
3.4
633 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
378 Ratings

Review Highlights

Pros
  • Decent work life balance depending upon your manager (in 34 reviews)

  • Benefits- subsidized cable and internet are good (in 33 reviews)


Cons
  • High Sales Driven or a non-sales position, company closed call center (in 19 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time for more than 10 years

    Pros

    Just overall a great company that takes care of its people.

    Cons

    No cons at this time

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    One of the best companies to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    Available leadership when needed. They are flexible with time off and you receive plenty of hours throughout the year.

    Cons

    To continue working locally, you must now work from home.

    Advice to ManagementAdvice

    Continue to take care of the employees as you do, through rewards and incentives.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Pros

    Great company, culture and values that provide consumers with what for many are considered absolutely indispensable services like TV, Internet and telephone. I also find it very comforting the degree to which the company places its top priority on the needs of the customer.

    Cons

    The biggest challenge is keeping up with the increasingly rapid pace of technical innovation and constantly evolving needs of today's customer.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative  in  Fort Walton Beach, FL
    Former Employee - Inbound Sales Representative in Fort Walton Beach, FL

    I worked at Cox Communications full-time for more than a year

    Pros

    Benefits, pay and opportunities were fair.

    Cons

    Call center closed in the area.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Retention Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention Representative
    Former Employee - Customer Retention Representative

    I worked at Cox Communications full-time for more than 3 years

    Pros

    good Hourly, Great Pay With IncentiveS, Amazing Health/Dental/Vision/Life INS, Room To Grow, Great Team To Be on

    Cons

    Can Be Stressful At Times, But I Feel The Pay Matches

    Advice to ManagementAdvice

    Keep On Keeping on

    Recommends
    Approves of CEO
  7.  

    Really good pay and benefits, not much competence on supervisors level though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  New Orleans, LA
    Former Employee - Retention Specialist in New Orleans, LA

    I worked at Cox Communications full-time for more than a year

    Pros

    Good pay, excellent health, life, dental insurance

    Cons

    Poor management and antiquated policies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great environment to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA

    I have been working at Cox Communications as a contractor for more than a year

    Pros

    Allows for outside-the-box thinking to solve problems. Great people to work with

    Cons

    No complaints as a contractor.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company with amazing benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  Phoenix, AZ
    Former Employee - Senior Account Executive in Phoenix, AZ

    I worked at Cox Communications full-time for more than 8 years

    Pros

    Fantastic benefits, very good culture, great training of employees. The fact that they still offer a company pension is impressive. Pay is very competitive and they have a good culture in the media sales department. Although the expectations are high for the AE's, they give you all the tools to be successful. Great group of co-workers with great relationships.

    Cons

    Tough on family time when you are a commissioned employee. Management can be a bit needy with reports and details.

    Advice to ManagementAdvice

    Respect employee family time.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best company I've worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative  in  Phoenix, AZ
    Current Employee - Inbound Sales Representative in Phoenix, AZ

    I have been working at Cox Communications full-time for more than a year

    Pros

    Great company with leadership that really cares about your growth and profitability. Everyone is invested in your success great culture and fellow employees. Even though my department is moving out of state and I won't be here much longer they have done everything well to help the transition go smoothly.

    Cons

    It is difficult to get hired without good experience or references from current employees. Hiring process takes longer than I thought but that seems to always be the case with large companies. Moving my department out of state.

    Advice to ManagementAdvice

    Keep up the good work. Very impressed with the job you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company to work for. Wonderful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time for less than a year

    Pros

    Great place to work, laid back atmosphere and wonderfully, caring coworkers.

    Cons

    Can't think of any as I was very satisfied working there but there was a layoff that caused many to lose our positions because we didn't want to relocated to where our current job was repositioned. Me, I didn't want to move to the desert and didn't want to move further north, where my position was sent. If it was positioned further south, I would have stayed with the company as I truly liked my job.

    Advice to ManagementAdvice

    I have no advice. I think that management is great and they do the best for both the company and the employees.

    Recommends
    Approves of CEO

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