Cox Communications Reviews

Updated June 30, 2015
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3.4
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Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
484 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

875 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    A career at Cox Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.


  2. Many org changes, but still good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people were key, also competitive wages and benefits.

    Cons

    With all the change, some communications could have been more timely.


  3. Very good place to start a career!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Home Technician in Tucson, AZ
    Current Employee - Universal Home Technician in Tucson, AZ

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work/Life balance. Management seems to want you to succeed and advance. Room for advancement

    Cons

    AZ heat? Lol I honestly have no cons to think of. Seems unlikely, I know but like they say, it is what it is!

    Advice to Management

    Stay on this track. You're doing great!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    life at cox

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Hampton, VA
    Former Employee - Technical Support Representative in Hampton, VA

    I worked at Cox Communications (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I don't have much to say but great pay a lot of overty time call center is a nice environment.

    Cons

    they are not fair when it comes to shift bids. they also charged me incorrectly billed me and had me in collection for employee service that took 6 months to fix. they don't care about family is all cox or nothing

    Advice to Management

    keep it business and not personal. in this place is who you know not what you know


  6. Software Engineer 3

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Good long-term career opportunities; corporate culture is generally focused on long-term growth. Privately held company without the stress of meeting short-term market expectations.

    Cons

    Promotions can be slow; annual increases general don't match inflation.

    Advice to Management

    Improve analysis and communication skills among mid-level leaders, project managers, and business analysts. Lack of understanding and foresight often hampers important projects resulting in overruns or cancelled/descoped projects.


  7. SME

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at Cox Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing opportunities for promotions. Great benefits and pay

    Cons

    If you're likable and belong to a certain clique, you will move up faster than the regular employees

    Advice to Management

    Keep the people who really work hard


  8. Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good. Start right away. You also get did counts on service which is also great. That is it.

    Cons

    Money us the only thing that matters there. No personality can be shown. I have a wonderful out look on things and that's how I regent customers but u can't show that there.


  9. Call Center

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in West Warwick, RI
    Former Employee - Anonymous Employee in West Warwick, RI

    I worked at Cox Communications

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    Management is fair. Pay is above average.

    Cons

    Management overly concerned about time to complete a task.
    Micromanagement.


  10. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ

    I have been working at Cox Communications full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room to grow! Encouraged to set your own career plan and work with leaders to advance. Well rounded company with good benefits, especially time off. Pension, 401K included. Many happy faces and a good work environment. A very positive experience.

    Cons

    Slow to approve funds to buy needed equipment. It happens, but too slowly. Company motto is to make sure employees have what they need to perform their jobs well. But, it can be a slow process.

    Advice to Management

    Make sure you move good people into the roles they are best at doing. Make extra effort to keep great employees. It will benefit the company, you and them!


  11. I love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    they keep the moral up and great pay, easy to get PTO. extra pay for the overnight team. I love this job

    Cons

    none that i can think of

    Advice to Management

    keep up the great work



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