Cox Communications

  www.cox.com
  www.cox.com

Cox Communications Reviews

Updated December 22, 2014
Updated December 22, 2014
705 Reviews
3.4
705 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
407 Ratings

Review Highlights

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Benefits- subsidized cable and internet are good (in 37 reviews)


Cons
  • Pay is lower in the call center than other similar companies nearby (in 18 reviews)

  • Upper management has their own agenda without giving clear strategy to the team (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    OK place to work. Must reward education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications

    Pros

    Good benefits and paid vacations

    Cons

    Highly micromanage, no respect for employees

    Advice to ManagementAdvice

    Respect your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Ehhh...It's a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ
    Former Employee - Technical Support Representative in Phoenix, AZ

    I worked at Cox Communications

    Pros

    - Free Cable/Data/Phone
    - Great Benefits if you use them.
    - Overtime is plenty when there is.

    Cons

    - Pressure to sell.
    - Subordinates on power-trips. (People from help line)
    - Hard goals to reach.

    I couldn't make it past a year. Maybe the other positions are better but stay away from tech support!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Technical Support Representative with Cox

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Phoenix, AZ
    Current Employee - Technical Support Representative in Phoenix, AZ

    I have been working at Cox Communications full-time (more than an year)

    Pros

    The best reasons to work here is the discounted services. Company values are good. Office Culture is a bit laid back, and has room for promotions.
    Training is pretty thorough, benefits are okay.

    Cons

    Working in technical support for Cox, or any service provider for internet, video, and/or phone services can be difficult. Half of the customers can be rude, and its very discouraging.

    Besides the customers, the recent call center changes have taken the quality of technical support/customer service from okay to frustrating for a lot of customers, as well as employees.

    Half of the support seems to be outsourced, and more than half the calls I've received each day were typically people that have called in several times within the same day, or for same reason. All because they typically were given wrong answers or weren't properly helped in the first place.

    The position is moving towards pushing for more sales in tech support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Unsure of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager IT in Atlanta, GA
    Current Employee - Senior Manager IT in Atlanta, GA

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Most employees and contractors are great to work with. New buildings with excellent large cafe.
    Senior Leadership is good, and still appears to care about their employees.

    Cons

    Unsure of the company long term strategy and direction for cable TV. Far too many contractors, not enough full time employees with knowledge. Workload and work life balance is offside, as it is difficult to take vacation, and if so, expected to work throughout.

    Advice to ManagementAdvice

    Work/life balance needs to be addressed especially in Technology, as all the good employees are leaving. Most FTE's are burnt out and not appreciated. Need to tip the contractor to Full Time Employee ratio balance back so that tribal knowledge can remain within the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Great schedules with lots of time off! Peers were always willing to help each other. Continuing education always ongoing

    Cons

    Pay is less than competitors. Always felt communication gap between departments and staff.

    Advice to ManagementAdvice

    Consider what employees say to retain talented staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I have worked here for 5 years, and I am a tech support analyst. I hate selling, but we are forced to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in Wichita, KS
    Current Employee - Tech Support Representative in Wichita, KS

    I have been working at Cox Communications

    Pros

    managers are nice and friendly

    Cons

    low pay, and some managers are micromanagers

    Advice to ManagementAdvice

    Listen to the employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Seemed okay during interview and training - Real life was awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Customer Care in Omaha, NE
    Former Employee - Tech Support Customer Care in Omaha, NE

    I worked at Cox Communications full-time (more than an year)

    Pros

    Pay okay - commissions were decent

    Cons

    Everything else - Back to back calls all day nonstop. Draining job and ZERO company continuity. No department tries to work with the other. All management cares about is meeting metrics.

    Advice to ManagementAdvice

    Focus on your employees and customers will be much happier.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    It started off as one of the best jobs I've ever had and I still love the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chesapeake, VA
    Former Employee - Sales in Chesapeake, VA

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    There's never a dull moment and you definitely need to stay on your toes. From a benefits perspective they've always treated me and my family the right way and I was appropriately compensated.

    Cons

    Unfortunately I feel the company as moved away from it's family owned mentality and it's become a lot more cutthroat. But I'm sure they will work through it to maintain a delicate balance.

    Advice to ManagementAdvice

    Don't forget how the company became so successful - when you start changing too many things you risk spiraling out of control quickly.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Cox Backbone/Noc/Engineering/Security

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    In general just a great atmosphere with extremely talented, technical people.

    Cons

    Still subject to the high churn rate of IT professionals/IP Engineering/Telecommunications

    i.e. layoffs/etc etc.

    Advice to ManagementAdvice

    Choose what you value even when it's not convenient or popular to do so. Loyalty does work both ways.

  11.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at Cox Communications full-time (more than an year)

    Pros

    Company took care of employees, a lot of opportunity to make money with contests and raffles. Very flexible with schedule

    Cons

    Job was very stressful, because of high prices for services a lot of calls where from unhappy customers

    Advice to ManagementAdvice

    To offer competitive rates cut jobs that are not necessary. I saw a lot of office people not doing much of anything all day just chatting with coworkers.

    Recommends
    Negative Outlook
    No opinion of CEO

Cox Communications Photos

Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.