Cox Communications Reviews

Updated August 3, 2015
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911 Employee Reviews

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  1. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Data Analyst in Wichita, KS
    Former Employee - Customer Experience Data Analyst in Wichita, KS

    I worked at Cox Communications

    Recommends
    Recommends

    Pros

    Good people to work with, leadership is fair and even handed. Benefits were good and included pension. Good office environment.

    Cons

    Change comes slowly at Cox. Can be difficult to get employees who work at a distance to be responsive. The AS400 has got to go!

    Advice to Management

    Need a much better CRM platform. Trying to help customers was hampered by dinosaur-age software. Also, continue to evolve beyond cable TV. Find ways to provide value instead of selling with discounts.


  2. Helpful (1)

    Bilingual Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Deer Valley, AZ
    Former Employee - Inbound Sales Representative in Deer Valley, AZ

    I worked at Cox Communications full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly people. Environment is ok.

    Cons

    The culture is boring and outdated.

    Advice to Management

    Improve the work culture.


  3. Block clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Block Clerk/Computer Operator in San Antonio, TX
    Former Employee - Administrative Block Clerk/Computer Operator in San Antonio, TX

    I worked at Cox Communications part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job nice people make feel like your part of the family. Easy hours but not a lot of them. Got reviews and rewards and I learned a lot from them.

    Cons

    Not a lot of hours only worked one day out of the week, was like a part time job


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  5. They treat you well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Chesapeake, VA
    Current Employee - Inbound Sales Representative in Chesapeake, VA

    I have been working at Cox Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits and pay are competitive and it is a good work environment

    Cons

    To many metrics, you can't possibly be good across the board because there are so many metrics the begin to contradict each other

    Advice to Management

    Reduce the metrics and let people just sell your product


  6. Helpful (2)

    Technical Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Baton Rouge, LA
    Former Employee - Technical Support Representative in Baton Rouge, LA

    I worked at Cox Communications (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Providing customer support and technical support to customers that required assistance

    Cons

    Not being able to resolve every customers issues over the phone and having to schedule a technician to come out to customers home

    Advice to Management

    Become a little more hands on with team and I would advise management taking a few calls every month so that they will stay knowledgeable of what the trends and issues are with the callers


  7. Helpful (2)

    Good Company with Process Issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good People, Good Products, Good Salary, great Campus if you an get there.

    Cons

    The development process that IT has implemented has resulted in 80% overhead for all delivery. Great place to be if you are a PM. Most development work is 3PL. The 3PL vendors tend to run the show. Culture is very passive aggressive. Limited work from home.

    Advice to Management

    Trust your employees and stop letting your 3PL vendors run everything. Get rid of the overhead. Your process should empower delivery, not cripple it.


  8. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Diego, CA
    Current Employee - Manager in San Diego, CA

    I have been working at Cox Communications full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company with great people

    Cons

    Pace of change is extremely high

    Advice to Management

    Slow pace of Change


  9. Security Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Supervisor in Brookhaven, DeKalb, GA
    Former Employee - Security Supervisor in Brookhaven, DeKalb, GA

    I worked at Cox Communications (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good team and good management.

    Cons

    Lack of transparency from senior leaders.


  10. Helpful (1)

    Good company that makes some mistakes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly people. Relaxed atmosphere. The company used to be a lot better about promoting from within and retaining people for life but this can still happen easier than at other companies.

    Cons

    Company often tries to develop its own software when it would be better to go to third party vendors. Organization between disparate sites in different states is lacking.

    Advice to Management

    The culture isn't what it used to be. The relentless red tape we have to go through to get anything done should be streamlined.


  11. Tax Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Analyst in Atlanta, GA
    Former Employee - Tax Analyst in Atlanta, GA

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good life and work balance, relaxing work environment, friendly employees.

    Cons

    Pace is slow, lack of efficiency.



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