Cox Communications

www.cox.com
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Employee Reviews

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  1.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Representative in Phoenix, AZ
    Current Employee - Customer Retention Representative in Phoenix, AZ

    I have been working at Cox Communications

    Pros

    Excellent Benefits & Compensation for the position I held

    Cons

    No loyalty to long-term employees.... alot like the way the company treats longstanding customers.

    Advice to ManagementAdvice

    Care more about your front line employees!!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Things used to be so much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Iss in Rancho Santa Margarita, CA
    Former Employee - Iss in Rancho Santa Margarita, CA

    I worked at Cox Communications full-time (more than 8 years)

    Pros

    Incredible benefits - health, dental, vision - and free cable & internet. Easy work-life balance. Pay raises are frequent but on a minimal scale.

    Cons

    Management never knows what they're doing, always trying some new attempt to increase revenue and employee productivity. Easy to top out with pay and then receive minor raises yearly.

    Advice to ManagementAdvice

    Try to follow trends and see where new potential customers are wanting to spend their money. Constantly raising rates in an attempt to squeeze every last dollar out of those who choose to keep cable TV isn't going to boost your sagging #s.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Fun environment, great training, but not really who they say they are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Retention Agent in Las Vegas, NV
    Former Employee - Customer Retention Agent in Las Vegas, NV

    I worked at Cox Communications full-time (less than a year)

    Pros

    Great extensive training and fun call center environment

    Cons

    Many changes and new managers who don't know how to supervise their teams

    Advice to ManagementAdvice

    Listen to your agents, not just your supervisors. Your agents are the ones who keep your customers.

    Doesn't Recommend
    Positive Outlook
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  5.  

    Does not care about work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Tech in Virginia Beach, VA
    Current Employee - Maintenance Tech in Virginia Beach, VA

    I have been working at Cox Communications

    Pros

    Good pay, and benefits. It is the third-largest cable television provider in the United States.

    Cons

    Does not care about work life balance,and has no problem with changing you hours\ shift at there discretion. They get rid of senor employees to reduce expenses.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Decent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Advocate Tier II in Oklahoma City, OK
    Former Employee - Customer Advocate Tier II in Oklahoma City, OK

    I worked at Cox Communications full-time (more than 8 years)

    Pros

    Good employee support
    Great Benefits
    Comparable pay scale

    Cons

    Company status on a downhill descent
    Customer service needs improvement
    Product pricing for customers has become a major concern
    Determination whether business versus residential customer base is of importance

    Advice to ManagementAdvice

    Rethink company financial status.
    Re-strategize company image.
    Poll the customers and see what they want.
    Work towards better pricing points and at least a few more options to equalize and/or correspond with those pricing points.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Too much change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Omaha, NE
    Former Employee - Manager in Omaha, NE

    I worked at Cox Communications full-time (more than 10 years)

    Pros

    Company has great benefits including discounted services, very generous paid time off policy, pension plan and affordable health care. Many great training opportunities.

    Cons

    Too much organizational change on an annual basis. Employees have had jobs impacted too much, having to re-apply for positions. Not many career options for employees outside of Atlanta.

    Advice to ManagementAdvice

    Upper Atlanta management seems to be out of touch in general and especially with low morale in field locations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in San Diego, CA
    Former Employee - Marketing Manager in San Diego, CA

    I worked at Cox Communications full-time (more than a year)

    Pros

    Leadership, Courtesy Services & development

    Cons

    Cox Re-orgs fairly often and everyone must reapply for their job.

    Recommends
    Neutral Outlook
  9.  

    One of the biggest presences in many small towns and definitely one of the best employers you could hope for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Home Technician in Lafayette, LA
    Former Employee - Universal Home Technician in Lafayette, LA

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Leadership is top notch. Time off policies are as to be expected in a company of its size. The leadership is well proportioned and fair. The pay can be a hard sell, especially if you are coming in as an untested candidate, but the pay grows right with you and your skills.

    Cons

    The competition within the company is live and you will be tested at every turn. This company has not stayed lean and competitive with other companies by accident. Incompetence is not rewarded and is weeded out. The main product is service and if you're in the field, you are exposed to genuine extremes of weather, heights, electrical hazards, traffic hazards, dangerous dogs, poisonous bugs, angry customers, etc.
    Of course, they train very well and tell you how to avoid most of the hazards and are very realistic about the difference between training and the real world; then they give you the timeline that you are expected to operate within. You would have to be there for the last item to have any meaning

    Advice to ManagementAdvice

    Stay familiar with the service environment that your field people are operating in. As I said, you are not in your position by accident.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Cox Communications

    Pros

    Good management. Great benefits. Provide all of the tools and training for you to succeed.

    Cons

    Difficult to get into management

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Can Be a Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cox Communications

    Pros

    Great training, benefits start on first day, etc.

    Cons

    A lot asked for from Technical Support Reps

    Recommends
    Neutral Outlook
    Approves of CEO

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