Cox Communications

  www.cox.com
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Cox Communications Reviews

Updated August 19, 2014
Updated August 19, 2014
618 Reviews

3.5
618 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
370 Ratings

Review Highlights

Pros
  • Decent work life balance depending upon your manager (in 34 reviews)

  • Benefits- subsidized cable and internet are good (in 33 reviews)


Cons
  • High Sales Driven or a non-sales position, company closed call center (in 19 reviews)

  • Lots of pressure to sale and the actual quality of customer service didn't matter anymore (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall good but a large company going through consolidation efforts causing good people to have to leave company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits including discounted cable services.

    Cons

    Personal growth limited, going through regionalization efforts causing layoffs which are likely to continue.

    Advice to ManagementAdvice

    You are losing the local feel through regionalization. Customers are suffering because of the centralization in an effort to determine best practices. Localism and local business evolution still needs to be taken into consideration when trying to standardize, the same thing does always work everywhere.

    Recommends
    Neutral Outlook
    Approves of CEO

    Cox Communications Response

    Jun 16, 2014Employment Branding Specialist

    Thank you for your candid advice to senior management. We truly appreciate your input and wish you luck in your new role.

  2. 1 person found this helpful  

    Does anybody know what's going on?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Writer  in  Atlanta, GA
    Former Employee - Content Writer in Atlanta, GA

    Pros

    Good cafeteria. Heard there was a great health club - not open to contractors. The office space was designed to encourage collaboration. Except that it's hard to collaborate in a hollow silo.

    Cons

    Very IT heavy. Have absolutely no concept of marketing, nor do they care. Cox (there are other divisions) is a privately held media conglomeration. For years, they were the only game (or the biggest game) in town after town. So the money rolled in without requiring any heavy thinking. Times have changed. But Cox hasn't. Fancy offices can't hide the fact there there is no direction to the company.

    Advice to ManagementAdvice

    There's upper management? Where? What are they doing?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good place to work, but they are not in good position in a struggling industry. Will need to merge or acquire to survive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Oklahoma City, OK
    Former Employee - Senior Manager in Oklahoma City, OK

    Pros

    Good benefits, good people. Company really cares about employees and does their best to take care of them as much as they are able.

    Cons

    The industry is dying as over the top and newer services are really eating into growth. Very slim margins.

    Advice to ManagementAdvice

    Trim some of the upper executive level fat. There are way too many positions in Atlanta that can be eliminated.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Good but not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Atlanta, GA
    Current Employee - Software Engineer in Atlanta, GA

    Pros

    Great benefits, lots of Paid Time Off.
    Very few long days.
    Good people.
    Process oriented. See cons.
    If you have the right manager, you will love it and grow.

    Cons

    Politics, but that comes with most big companies.
    They make software products for themselves, no need to be excellent at it, and it shows.
    People got a positions they maybe should not get. Leads to ineffective and inefficient leadership.
    They have lots of process, but they often ignore it.

    Advice to ManagementAdvice

    If you spend the time to design a process, follow it.
    Put the right people in the right positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Cox Communications was one of the best jobs I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Gainesville, FL
    Former Employee - Customer Service Representative II in Gainesville, FL

    Pros

    This company cares about its customers and their employees. They live up to their promise of delivering the best overall experience to their customers and they are fair.

    Cons

    Strict monthly goals. Attainable, but sometimes at the risk of customer service. An example would be that you have to hit on certain criteria during the call to meet your goal, but at the same time forgetting you are there for the customer. I don't believe focusing on goals while on a call is as important as focusing on what the customer is saying.

    Advice to ManagementAdvice

    Management does a great job. They do their best to be available for their employees. I have no advise for them.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    One of the best companies that I have worked for where the business is truely devoted to employee loyalty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RNOC Technician  in  Chesapeake, VA
    Current Employee - RNOC Technician in Chesapeake, VA

    Pros

    Great Pay!
    Opportunity for Advancement
    Great discretionary benefit package
    Flexable Shifts
    Work-life balance

    Cons

    Sometimes there can be what I consider as unfair hiring practices. Position set asides and departmental favoritism. In addition, Cox has adopted a mediocre merit pay for performance structure that is a result of unclear performance evaluations and metrics standards. There are many organizational restructurings and consolidations in order to meet the demands of a struggling economy within today business market.

    Advice to ManagementAdvice

    Develop strategies to be more involved with the team.

    Recommends

    Cox Communications Response

    Jun 16, 2014Employment Branding Specialist

    We are so happy to read that you are having such a positive experience in your career at Cox. We encourage you to share any feedback that you have with your manager regularly.

  8.  

    Must kiss butt to excel

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay good benefits only work 4 days

    Cons

    Must be willing to kiss butt to be promoted

  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Customer Care  in  Phoenix, AZ
    Current Employee - Tech Support Customer Care in Phoenix, AZ

    Pros

    Great benefits and work environment!

    Cons

    Typical cooperate favoritism, communication between departments need improvement

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    A great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Quality Specialist  in  Phoenix, AZ
    Current Employee - Senior Quality Specialist in Phoenix, AZ

    Pros

    Opportunities, benefits and training are all great at the company...including a safe location.

    Cons

    My department closed so I am looking both in the company and outside the company

    Advice to ManagementAdvice

    Never take your job for granted.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good benefits, constant budgeting and goal setting gets old

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Vested retirement after 5 yrs, good healthcare. Inclusive work environment and profit sharing. Leadership cares about the employees.

    Cons

    Constant stress to hit the budgeted "number" determined in Atlanta, which determines your future. Then the goal setting repeats every quarter in a never ending loop. Focus is on high profit items that are low value to most customers (Landline), rather than future proofing the valuable internet service.

    Advice to ManagementAdvice

    Invest more aggressively in technology, before you get replaced by market disruptors like Google.

    Recommends
    Neutral Outlook
    No opinion of CEO

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