Cox Communications Reviews

Updated September 2, 2015
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956 Employee Reviews

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  1. Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Junction City, KS
    Former Employee - Solutions Specialist in Junction City, KS
    Doesn't Recommend
    Negative Outlook

    I worked at Cox Communications full-time (More than a year)

    Pros

    Possibilities are endless and good benefits.

    Cons

    When you quit they do not pay your commissions. Poor inexperienced store managers.

    Advice to Management

    Do your job.


  2. Helpful (1)

    Smoke in Mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Oklahoma City, OK
    Former Employee - Retention Representative in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    Free internet that doesn't work properly. The pay is decent, but not worth the slave ship of mandatory overtime. They go on about points to get free gifts and being able to win free trips, but it's all smoke in mirrors.

    Cons

    Work life balance. They give you PTO but you can never get it scheduled. Managers practically come find you if you step off to get a drink or use the restroom. Management runs through the department screaming about "power hours" and celebrating while you're on calls. The customers can hear it, it's awkward and annoying.

    Advice to Management

    Train managers to not micromanage. Make the environment less stressful and add more work life balance, maybe then an ambulance wouldn't get called 3x a week because of someone having some type of severe panic attack.


  3. Helpful (1)

    Good company that makes some mistakes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (More than 8 years)

    Pros

    Friendly people. Relaxed atmosphere. The company used to be a lot better about promoting from within and retaining people for life but this can still happen easier than at other companies.

    Cons

    Company often tries to develop its own software when it would be better to go to third party vendors. Organization between disparate sites in different states is lacking.

    Advice to Management

    The culture isn't what it used to be. The relentless red tape we have to go through to get anything done should be streamlined.


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  5. Tax Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Analyst in Atlanta, GA
    Former Employee - Tax Analyst in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good life and work balance, relaxing work environment, friendly employees.

    Cons

    Pace is slow, lack of efficiency.


  6. Helpful (2)

    Retention Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Las Vegas, NV
    Former Employee - Retention Specialist in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay & benefits. Your schedule is based on performance. So if you do well at least you get a good pick on your schedule.

    Cons

    For me being in a call center is a con. Management tends to give promotion to people who kiss their xxxxx. Retention is held to much higher standard than any other consumer customer service department. It felt like I was always fixing others mistakes and having to take the hit on my commission for it. Too much mandatory overtime. A lot of complainers. Co-workers are negative. the building is kept way too cold.

    Advice to Management

    Listen to people's calls before you promote them to SME or Manager.


  7. Retail Sales Service Rep. - High Intensity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Sales Service Representative - High Intensity in Fort Smith, AR
    Former Employee - Retail Sales Service Representative - High Intensity in Fort Smith, AR
    No opinion of CEO

    I worked at Cox Communications full-time (More than 3 years)

    Pros

    Good benefits, good salary, chance to make more money in sales.

    Cons

    Management was more concerned with numbers and not employees issues. High turnover rate.

    Advice to Management

    Review sales goals in area; customer service is more important on front counter; more work ethic/customer service should be in evaluation.


  8. tech support

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Tech Support in Chesapeake, VA
    Current Employee - Tech Support in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits good pay and advancement from within

    Cons

    schedule change every 6 months


  9. Tech Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great job i loved working there during the summer

    Cons

    not enough money to support all of my needs

    Cox Communications Response

    Jul 7, 2015 – Employment Branding Specialist

    Thanks for your feedback; we're glad you enjoyed your time with Cox during the summer and hope you'll return.


  10. Helpful (3)

    It was a great Company to work for......Not so sure now.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Baton Rouge, LA
    Current Employee - Technical Support Representative in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cox Communications full-time (More than 8 years)

    Pros

    My co workers are a great group of people to work with, Courtesy Services provides all Cox services at a discounted price is a perk, there is always some type of event that provides free lunch or giveaway.

    Cons

    The work schedules are the worst they care nothing about seniority someone new can come in and get a better schedule than you. 6 week training was a joke it did not prepare you at all for the types of call or scenarios that you really deal with. They pay is also pretty bad you are required to not just only troubleshoot with customers but to help other agents, fix work orders, and sell, they want you to push their products more then anything, and when applying for any positions is all about who you know as opposed to how qualified you are,.

    Advice to Management

    Being a Tech Support Rep is a stressful position, try doing different things in office to build moral, increase pay and get a better commission structure since the main focus is on sales.


  11. Helpful (2)

    Cox is okay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Wichita, KS
    Former Employee - Technical Support Representative in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time (More than a year)

    Pros

    Semi relaxed environment, when i was there the supervisors were nice and help out where they could. Free soda, popcorn.

    Cons

    The occurance system is not that effective and is a tad bit one sided. The shift bids can disrupt your schedule as they change every 6mo.

    Advice to Management

    Shouldnt of had to do sales in a tech support role. If you want things sold, great, hire sales people. If you want things fixed, great, hire tech support.



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