Cox Communications Reviews

Updated April 14, 2015
49 reviews filtered by
  • San Diego, CA Area
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3.8
49 Reviews
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Cox Communications President Pat Esser
Pat Esser
29 Ratings

49 Employee Reviews

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  1. Featured Review

    Helpful (1)

    A career at Cox Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solution Specialist in San Diego, CA
    Current Employee - Solution Specialist in San Diego, CA

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working environment at Cox Communications is team focused. Everyone is welcome and always willing to lend a hand.

    Cons

    Overall the company is great to work for. At times the commission structure can change which can be slightly frustrating month to month.

    Advice to Management

    Keep up with the good work.

  2. Helpful (1)

    Happy gong to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in San Diego, CA
    Current Employee - Direct Sales Representative in San Diego, CA

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay, schedule and benefits

    Cons

    No cons yet, so far so good.

  3. Layoffs loom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Cox Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people, vacation time, and volunteer opportunities.

    Cons

    The pay (lack of raises). It's a good wage for those with only a HS diploma which makes up most of the people there and management.

    Cox systems for the employees are outdated. I haven't used programs like that since the 1990's.

    Don't assume you'll work there for too long. Cable isn't a necessity anymore. Also, Cox management makes bad decisions from trying to sell cellular service (epic fail) to spending $1M on a remodel to turn around and tear down the building a couple of years later.

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  5. Solid and pro-employee company that continues to be competitive in its industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in San Diego, CA
    Former Employee - Supervisor in San Diego, CA

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits
    Good opportunities
    Great open door policy that allows front line reps to speak with upper management.
    Great community contributor.

    Cons

    resources can be slim
    can be slow to change policy, but eventually changes and becomes more current
    standard large company politics / policies

    Advice to Management

    Continue to be innovative in thought and think outside the box, remain close to your front line and customers to provide input into decision making

  6. Wonderful atmosphere. It seems like Cox really care about there employees. Very fair unlike their competitors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay. Lots of team building events. Open door policy. Friendly peers.

    Cons

    Constant change. Your job or dept can be eliminated at any time.

    Advice to Management

    Keep communicating with your staff. It keeps up morale.

  7. Great Company to work for and the people who work there are fantastic too.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company still has a pension plan!!!!!

    Cons

    Too many new VPs trying to change the culture.

    Advice to Management

    Don't change the culture of this company

  8. Helpful (1)

    So Much Promise Turned to Rubbish!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at Cox Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free High-Speed Internet. Free Coffee.

    Cons

    Does not care about Employees. Loves to outsource jobs for cheap labor. Laid off the Entire San Diego Call Center which was the best technical support personnel the company had ever seen.

    Advice to Management

    What goes around comes around! You treat your loyal Employees like crap and your company is going downhill. You have gone from A++ customer service to F++ customer service. Atlanta Corporate is so out of touch with reality. They spend like crazy on expensive trips and functions but lay off their best employees??? Karma will catch up to this Trash Company!

  9. Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in San Diego, CA
    Former Employee - Marketing Manager in San Diego, CA

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Leadership, Courtesy Services & development

    Cons

    Cox Re-orgs fairly often and everyone must reapply for their job.

  10. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Company took care of employees, a lot of opportunity to make money with contests and raffles. Very flexible with schedule

    Cons

    Job was very stressful, because of high prices for services a lot of calls where from unhappy customers

    Advice to Management

    To offer competitive rates cut jobs that are not necessary. I saw a lot of office people not doing much of anything all day just chatting with coworkers.

  11. Helpful (3)

    Falling Star.......Cox losing its way:{:{:{

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Retention Representative in San Diego, CA
    Current Employee - Customer Retention Representative in San Diego, CA

    I have been working at Cox Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Co-workers, good medical, education and great cafe.

    Cons

    Management robotic, fear based style, ostrich in sand mentality. A lot of bright talent...no leadership..... .

    Advice to Management

    Somebody have a voice

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