Cox Communications Reviews

Updated June 10, 2015
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2.2
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Cox Communications President Pat Esser
Pat Esser
10 Ratings

Pros
  • They truly do have a good work/life balance as a whole company (in 39 reviews)

  • Cox even has an employee fund in the event an employee encounters a hardship; not to mention the steep discount on cable and internet (in 37 reviews)

Cons
  • Call center software progs far outdated (in 18 reviews)

  • upper management needs to get it together (in 17 reviews)

More Pros and Cons

18 Employee Reviews

Sort: Popular Rating Date
  1. Field Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Field Auditor in Falls Church, VA
    Former Contractor - Field Auditor in Falls Church, VA

    I worked at Cox Communications as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Place to work for! Always Paid on time. Management Clear on Operational Objectives and Outcomes. Much Respect inside and outside the Office. Superior Team Work.

    Cons

    Gotta work when it Rains......it's an outside gig......you are your own manager.

    Advice to Management

    Keep up the great work! Fantastic work environment. Lots of support. Thank you for your guidance.


  2. Helpful (1)

    Sr. Director - Network Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior & Director of Network Development in Washington, DC
    Former Employee - Senior & Director of Network Development in Washington, DC

    I worked at Cox Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cox is a progressive and culturally defined company whose leadership teams are empowered to do what's best for its customers and the company. Personal Health, Family, and Company is the company imperative. From the corporate perspective Cox transitioned from a public to private company back in the early 2000's. Jim Robbins was second to none in his leadership and business acumen. Pat Esser replaced Mr. Robbins and subsequently has continued to lead by example and deliver the expected results

    Cons

    Working with many different people bring many different personalities to the forefront when leading them. Taking the necessary time to develop and grow the staff to encourage the buy-in to the vision, mission, and goals of the company can take its toll. This is by means NO SLAP to Cox. It's LIFE and every company that has challenge when more than three people working creates the potential for cultural improvement leadership.

    Advice to Management

    Speaking from personal experience and having served two tours with Cox, my best advice to leadership is to encourage everybody "Check" their egos in at the door.


  3. Great company, great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Home Technician in Chantilly, VA
    Former Employee - Universal Home Technician in Chantilly, VA

    I worked at Cox Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management makes genuine efforts to keep their people happy. Great training/onboarding for new hires. Wages increase nicely with time - 50% increase in about 3.5 years.

    Cons

    Can sometimes feel like you are in high school the way policies are implemented and enforced. Customers generally are a drag too.

    Advice to Management

    Need more opportunities for senior employees to transition into new roles / departments. Far to common for people to stagnate and get perma-stuck as field techs because they've got nowhere else to go internally and the pay is easily better than anything else they can find externally with their unique skillset.


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  5. Helpful (2)

    A Sinking Ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Herndon, VA
    Former Employee - Retail Sales Representative in Herndon, VA

    I worked at Cox Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lot's of downtime since no customers come to visit much anymore. Gym access at the Herndon location.

    Cons

    Management has made too many errors for No. Va to stay viable. Entire workforce has been downsized. Middle managers with zero retail experience put in place and have failed by changing team from proactive sellers to reactive babysitters. No clear direction, will be sold to Comcast in short order.

    Advice to Management

    Hire from within rather than lateral movement of other failed/downsized areas. Sell your dwindling customer base to Comcast before your area is worth nothing and lost completely to FiOS. You played a game of chicken with so many loyal customers and lost thinking they'd pay 2x what your competitor would offer with lesser technology.


  6. Helpful (1)

    Retail Management District Manager in NoVa Herndon is awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Specialist in Herndon, VA
    Current Employee - Senior Solutions Specialist in Herndon, VA

    I have been working at Cox Communications full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice techonolgy in stores. Decent employees. Big company. Incentives.

    Cons

    Cox overlooks there hiring process for managers. I have seen many managers fired with my tenture working with cox. The district management for retail shows alot of unprofessional and should have not gotten the position to start with. Commission structure always changes and they do not want you to make alot of money. Cox retail did have their golden days which was 3 years ago but not anymore.

    Advice to Management

    More oversight over hiring managers. Pick better management give them less control and do not let them overrun the whole department to slow the growth of their sales superstars.


  7. Good job. Maybe not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relationship Management in Herndon, VA
    Former Employee - Customer Relationship Management in Herndon, VA

    I worked at Cox Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good training events. If you produce, the money is great. Spiffs are good.

    Cons

    The company changes things constantly. If a process is created on Monday, it may change by next Monday. It leads to confusion and paperwork issues. There are more than 50 reps tasked to sell in one county. That leads to constant disputes and a very aggressive environment between sales representatives.


  8. Helpful (1)

    Co Workers and supervisors good people, unstable work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Springfield, VA
    Former Employee - Project Coordinator in Springfield, VA

    I worked at Cox Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Instability of job security. Upper Management (Corporate) has no clue what is going on and does not make any provisions for changes. Constant "restructuring" which usually does more harm than good. They used to have a decent bonus structure but Corporate has taken that away too.

    Cons

    Lower Management and coworkers VERY nice. Decent Benefits. Good for family life.

    Advice to Management

    Plan effectively for changes. Listen to lower management. If it is not broken, don't "fix" it.


  9. Helpful (1)

    Good pay with good benefits but should focus more on employee advancement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales in Fairfax, VA
    Current Employee - Business Sales in Fairfax, VA

    I have been working at Cox Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay with good benefits

    Cons

    should focus more on employee advancement

    Advice to Management

    Recognize and reward your top producers, or else they'll leave.


  10. Helpful (2)

    Company outdated

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, VA
    Current Employee - Anonymous Employee in Springfield, VA

    I have been working at Cox Communications

    No opinion of CEO
    No opinion of CEO

    Pros

    Good People, Good Office, Good Benefits

    Cons

    Since going to team Virginia, leadership has gone downhill

    Advice to Management

    Invest in 100% fiber optic network


  11. Helpful (4)

    Learning experience, like a reality show experiment.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at Cox Communications

    No opinion of CEO
    No opinion of CEO

    Pros

    Comped Services Decent Salary Fair Benefits Company involvement in the community

    Cons

    Work-Life Balance unequally distributed; slogan only to many Unequal treatment/expectations of staff Unprofessional behavior abundant (observed from HR to peers) Focus on profit, not service

    Advice to Management

    Stop confusing customer/staff with deals after deal, followed by increases; provide good service and cut hidden fees. Become a technical leader; invest in technology instead of riding on competitor coattails. Yes, it costs more, but the ROI is long-term; customer satisfaction and loyalty. Also, tout the advancements you have even if you didn't hit the market first with them; customers won't dig for this information. Most importantly; integrity. Management working from fear produces unscrupulous behavior, and stuff apparently still rolls downhill.



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