Cpsi Reviews

Former Employee – worked at Cpsi full-time for more than 7 years

Pros – Must come up with at least 20 words to describe pros. They have benefits.

Cons – Not a 'people' company. More interested in making money and reinventing wheel than employee retention. Company should revert to ideas when they were private company.

Advice to Senior Management – Have a lot to learn.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cpsi

Pros – Good medical; good growth oppotunity

Cons – salary not comparable with job tasks

No, I would not recommend this company to a friend

Former Employee – worked at Cpsi full-time for more than 7 years

Pros – CPSI is a family based company. It prides itself with promoting from within.
Main campus is easy to access.
They are always working to make the grounds more secure.

Cons – Company has the "Good Ole Boy" mentality. The managers and mid managers do everything in there power not to share any pertinent job information with other employees. They do not have a drug plan option for insurance.

Pay is horrible, unless you are coming right out of college and have been living with Mom and Dad. Normal people, who have families and responsibilities can't live on a laughable entry level salary and expect to travel the roads like they expect.

If you are female, only a handful of people actually look out for you. The travel agents used, goes with the cheapest option available. So if that means you have to stay in a flea bag hotel just to save the company $10 per night..Guess what...You will be doing it.

Advice to Senior Management – Listen to your employees. They have to remember that yes, they were in that position at one time and it still hasn't changed. If Management would listen to employees and raise wages to compete with other vendors, they wouldn't be losing SO many great employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Cpsi full-time

Pros – Great medical, dental, and other benefits. Laid back, employee driven management style. CPSI cares about it's employees to the point of overlooking small things in favor of keeping good people. Although no longer the "small family company" it once was, it is not a large corporation that has forgetten its people.

Cons – Because all management is from within, all new hires are in a entry level position and turnover can be quite large as they leave us to go to other companies. This also makes the incoming workforce usually right out of college with this being their first "real" job. CPSI tries to meet expectations of their employees whenever possible, but is not always able to do so.

Advice to Senior Management – Look at compensation for all employees, not just raising it for new hires to try and keep them. Also, allow the training process to encompass more than one division so everyone knows what everyone else supports.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at Cpsi

Pros – Good healthcare, has ok dental, and available vision coverage. Pay is decent for Mobile. There are some good people at the rep level. Good about letting employees use vacation w/o issue

Cons – An overall crummy place to work
 Management doesn't know the meaning of the word.
Leadership is non-existent.
Training process leaves employees barely capable of doing their job.
Promotions are not merit based, or experience based. It all comes down to politics, friendships, and a popularity contest.
Support documentation is as weak as the outdated code. There is no true 'support' documentation. Just the mediocre, incomplete, and inaccurate training manuals that are produced for customers. Morale is, and stays in the toilet.
Pay is about 1/2 of our competitors. Even experienced reps and managers receive major pay increases when leaving for a competitor.
The company sees jobs here as starter jobs, and its expected that employees will leave after getting a couple years experience.
Despite repeated cycles of mass exodus from all departments, including managers, they still don't get it or make efforts to fix things.
I have watched the rapid decline over the past few years, and wish I had been one of the first to leave, instead of seeing how it is now.
 Upper management has given up any pretense of caring about the reps.
Instead of monthly meetings to celebrate longevity awards, accomplishments, and name employee of the month, we're lucky to get a link to a document on a shared folder listing these things. Frequently, these are only published quarterly.
CPSI has had a churn and burn approach to hiring. Get as many bodies behind desks as possible, then travel them until they quit after less than 2 years.
For a group that hires on average 2-3 classes a year of 15-30 people, our staffing is usually less than 60 people somehow.
They don't understand that if you fly out on Sunday at before 8 am, come home on Friday after 9 pm for 2-4 weeks in a row, all while getting paid diminishing half-time over 40 hours, that people will get fed up and quit.
For a company with huge profits, tens of millions in the bank, and strong future projections, they employ any loophole or trick to not pay their employees an industry competitive wage.
Interdepartmental bickering, mistrust and blaming are standard.
Zero team concept - managers will even publicly advise their employees "do not trust anyone."
Upper management is absent. Oblivious or uncaring. Self-preserving. Untrustworthy. Hypocritical. Completely devoid of any idea what leadership is. Upper management is ivory towered far beyond the size of the company. Unwilling to take advice, criticism, or make changes

Advice to Senior Management – Pay better wages to attract and keep better employees. Recognize that traveling 50-70% is not a job perk or popular. Lay out installs to match staffing levels. take an honest look at how things are now, admit that it's bad, and fix it

No, I would not recommend this company to a friend

Current Employee – been working at Cpsi

Pros – Insurance, travel, co workers, benefits, that's it

Cons – Pays crappy, management sucks, promotions are dumb,

No, I would not recommend this company to a friend

Former Employee – worked at Cpsi

Pros – I would have to say, the only thing good was the heath and dental insurance. I guess profit sharing would have been fair if I was in upper management.

Cons – There is a lack of people skills with management, no respect. There is no praise or recogntion when things are going well. When I worked there I felt incarcerated, overwork, unappreciated and under paid; boy when I say like that I feel belittled. You would think as high as their turn-over the CEO or CFO would get more involved. I know I would, this company can grow but there needs to be an extreme make over within management.

Advice to Senior Management – We are human being just like you and we have families to take care of as well. To be a great manager it takes more then giving orders; you need to listen to your employees questions and concern; don't just push them on the back buring.

No, I would not recommend this company to a friend

Current Employee – been working at Cpsi

Pros – -Travel, you will get to travel all over the U.S.

Cons – -Poor managment (that is an understatement, alot of the time they don't know what is going on in the department and more over they don't want to know)

-Fixing the same issues constantly with no promise of the issues getting fixed perminantly (issues occurring due to bad programming and testing procedures)

-Almost no support from management and no encouragement to share knowledge in the departments

-Salary and overtime are a joke, you are expected to complete your job in 40hrs, however when you work over 40hrs you get paid less than a fry cook. The big hiring point is profit sharing, which is great if you are managment for the average worker it yeilds virtually nothing.

-This is not a team environment, most departments do not talk to each other except to argue why something isn't their departments issue. After working there for several years I can honestly say I've never seen a company that is unable to talk to each other in order to improve customer satisfaction. More to the point the departments (and there are several) none of them have any clue what each other does. This is something that causes delays in repairs that you wouldn't believe. It is not uncommon to have a situation go through every department, with nothing done to it to only find it transferred back where it started from.

-Hiring practices are also lacking, they have a tendency to hire anyone even if they have no experience with computers at all. Further more training is horrific, by the end of it you've wasted anywhere from 8 weeks to 6months training and most the time the trainees can barely work the system let alone fix anything.

-Turn over rate is the worst I’ve ever seen. From the experience I had it wasn’t uncommon to have them hire 5 people and inside of a year 3 would leave due to the working conditions, low pay and poor management. The worst thing about it is management makes a jokes about how high the turn over rate is. This reinforces the incompetency of the management team, if your workers are leaving because of things that can and should be resolved by management then you are failing as a manager.

-There is no value placed on any employees the companies attitude is that of "There is a college up the road so they can replace anyone at will". This results in the high turnover and having a majority of trainees on a constant basis

Note: The best advice I can give to anyone is "unless you are in desperate (I do mean DESPERATE) need of a job DO NOT APPLY HERE. I was fortunate to be able to get out and find another job, however several others find it hard to get out as the companies reputation for poor hiring and business methods proceeds it. Several employers will see CPSI on the resume and immediately turn you down for a job because they do not want that mentality in their organization, this will make getting out of CPSI very challenging.

Advice to Senior Management – -The best advice I can give is look heavily into department communication and management practices towards employees.
-Pay your workers a fair wage, while the company saves money on cheap labor there is a heavy cost on the employees having to do the work of 3 or 4 people because of the high turn over rate.

-Start cracking down on workers wandering from office to office talking about non-work related issues . Everyday there is a large number of workers that in 8hrs may only do 3 hrs of actual work. I’ve never seen a company that tolerates this so much.

-Look heavily into either stepping up programming development or hiring professional programmers to bring the software out of the 80's or at the very least get it working properly. While there will be stuff the will need to be fixed this doesn't mean your workers need to be "duct taping" the same issues for years on end and yes clients notice this and it will cause a massive loss of business eventually.

-Listen to your employees, if you are going to ask "what issues impede you from doing your job", they will tell you if you are willing to listen. Try not to make light of the issues they tell you, while you may know about them already, the fact workers notice it heavily shows you as a manager are failing in your job. Your job is to make it to where your workers can do their jobs properly.

-Encourage management to act like they actually care about their employees and treat them fairly, if an employee is working in a place they enjoy even though the pay isn’t the best they would be more apt to stay. This would save on both training costs, moral, and over time…

No, I would not recommend this company to a friend

Former Employee – worked at Cpsi

Pros – get to travel a lot
great benefits

Cons – This company would be great to work for if you received encouragement from management and better training. Instead of offering support and help, management made you feel inferior because you do not know how to do things that should have been taught to you in class.

Advice to Senior Management – encourage people who are trying more

Former Employee – worked at Cpsi

Pros – I've made some good friends at CPSI.
Profit sharing was once decent.
Job security. The turnover is a bit high (mostly from employee dissatisfaction), but if you get hired
and do your basic duties you will be okay.

Cons – Salary is not very competitive. Very old legacy code (they've been in business since 1979), that just gets band-aided.

Used to be a good place to work, but not so much anymore. Before the company went public, the company treated employees better, actually cared about them. Would hold events and get-togethers, to show employee appreciation, recognition. Employees felt good about working for CPSI. All of this went away after they went public and some upper management and board changes.

Now it is just about maintaining status quo and shareholder profits. Constantly giving stock to upper echelon management while not compensating very well the hardworking employees who travel, install, teach, code, and support the software and the business and got the company to where it is today.

Advice to Senior Management – Look for some really good programmers and software/hardware techs who can rewrite your old code and bring it to current software standards. Whether it's web applications, Windows applications, or other software applications, new programming languages are faster, more efficient, allow for quicker development and newer, better features. Coupled with new hardware that's currently available, this will create a gold standard. Certainly better than using things that are 10+ years old.

Being a "tech" company, you MUST stay current with new hardware and software technologies.

With new hardware and development tools that are available today, there are numerous innovations that are waiting for CPSI. Get some good people and PAY THEM WELL. Get some people with some vision, the drive and skills and let them create.

Trim some dead wood, there is a bit.

CPSI could be SO much better than it currently is. With the new Electronic Medical Records (EMR) standards and more and more hospitals adopting it, this is fast growing tech territory.

CPSI must first set a goal to be at the forefront of this, and identify the steps they need to take to get there. Getting the right people (or those who are currently there with the skills and desire to accept the challenge) and bringing the foundations their software is built on up to current standards is the essential first step..

This will allow new innovations and products to be created, which will, in turn, bring more business and customers and propel CPSI further. This may also help with employee morale. Employees enjoy working for innovative companies (Google, Apple, Microsoft).

Treat employees better. Profit sharing, better pay, and stock help, but ultimately, employees should be excited to work for CPSI and have pride in the products they help bring about and support. This will not happen with old software that just gets band-aided or re-skinned.

There is a gap between upper management and the rest of the employees. This needs to be closed. Open some communications lines. Ask them what they think, if they need anything. They have concerns, they have ideas. They can help make the company better.

CPSI will continue to do OK. But if they really want to breakout and become a big innovator and industry leader of hospital software then a change from the status quo will be necessary.

The tech industry is constantly moving, stagnation is not good.

No, I would not recommend this company to a friend