Crabtree & Evelyn

  www.crabtree-evelyn.com
  www.crabtree-evelyn.com
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Crabtree & Evelyn Reviews

Updated June 24, 2014
Updated June 24, 2014
19 Reviews
3.4
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert J Ditchfield
8 Ratings

Employee Reviews

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  1.  

    Key Holder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Keyholder  in  New City, NY
    Former Employee - Keyholder in New City, NY

    I worked at Crabtree & Evelyn part-time for more than 3 years

    Pros

    The only positive aspects about working for this company was sharing experiences with the clients.

    Cons

    Incredibly undercompensated despite the high price points. Low-quality corporate employees is leading to low quality in-store staff.

    Advice to ManagementAdvice

    Listen to the individuals in your retail stores, they experience the customers on a daily basis and have amazing ideas to improve sales, products and merchandising.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    it was a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Las Vegas, NV
    Former Employee - Assistant Store Manager in Las Vegas, NV

    I worked at Crabtree & Evelyn full-time for more than 5 years

    Pros

    upper management needs more structure

    Cons

    low pay and benefits, too much turnover

    Advice to ManagementAdvice

    more sturcture

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I loved working for them!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager  in  Wilmington, NC
    Former Employee - Store Manager in Wilmington, NC

    I worked at Crabtree & Evelyn

    Pros

    Great support.
    Great discount
    Good benefits.
    Good training
    Wonderful products
    lots of information and support to help managers lead and boost their teams.

    Cons

    It is retail so you have to work a lot around the holidays but the company does try its best to make it up to you.

    Recommends
    Approves of CEO
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  5.  

    Great place to work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Part-time Sales  in  Columbus, OH
    Current Employee - Part-time Sales in Columbus, OH

    I have been working at Crabtree & Evelyn

    Pros

    Great products and great discount 50%off

    Cons

    District Manager was very hard personality-wise.

    Advice to ManagementAdvice

    Continue to keep moral high by encouraging team spirit

    Recommends
    No opinion of CEO
  6.  

    DO NOT WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Murfreesboro, TN
    Former Employee - Anonymous Employee in Murfreesboro, TN

    I worked at Crabtree & Evelyn

    Pros

    You get to test products and you leave smelling good.

    Cons

    It was very disorganized. They displays took days to complete. and sometimes after you completed them they would tell you to take it down.

    Advice to ManagementAdvice

    Please look at who you are hiring as managers. The people that I have talked to at various stores all loved who they were working with but hated management.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    I learned a lot about running a successful business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crabtree & Evelyn

    Pros

    great people, great discount on beautiful products.

    Cons

    payroll is slim with a lot of expectation to deliver sales and tasks and training.

    Advice to ManagementAdvice

    spend more time in the stores.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Crabtree & Evelyn

    Pros

    small knit group, very family like
    discount was awesome
    great products
    a great learning place for customer service
    the company is very customer driven

    Cons

    it's retail so pay is weak!
    they blackout to many dates for management
    Upper management like the district managers-micro-manage
    pos system outdated
    pay raises are very minimal

    Advice to ManagementAdvice

    I had the pleasure of working under one of the best managers ever. She was very great at fostering great team environment, communication, ownership of task, training and build characters into becoming part of management. I was employed by this company for several years, I went through 3 changes in district managers in the years i worked there. The first district manager was awesome and because at the time I was hired Crabtree was going through a boom in developing more stores my original dm was then relieved of her position and given a new title and we were then under another district manager. She had a very hard complex personality, not personable at all. When she did audits and district visits, the three days she would was at our store was 95% time in our backroom. When she did decide to come out on the floor she had a very hard deamenor and would observe her employees and talk about them to the sm on the floor(which I beleive to be so inappropriate). She would nit-pick on the customer service style of how the associate is approaching the customer and so forth. Mind you, this is a small store so associates can hear what the DM is saying to the store manager about he/she. This is demeaning to the self esteem of any employee. Then more changes, but i believe this had to do with the newly appointed VP that crabtree brought in Our district again got re-alighned to another DM. The new dm we were under was by far one of the best, she didn't micro manage but she was there when we did need her. This store was by far one of the most successful in the company. Sadly the company filed for bankcruptcy and more upper management got let go, store closures, the never ending realigning of the districts, the never ending of promotions( in one week alone, I remember doing almost up to 20 promos take down, put up, take down, put up....that never seemed to stop -this confused customers and associates alone. This is an overall good company to work for, Great products, they just need to be more structured and really hire good managers with management experience that is where they lack, unfortunately the last year I was there my sm left the company to pursue othe oppurtunity and this store eventually cracked and has never been the same.

    Recommends
    No opinion of CEO
  9.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Crabtree & Evelyn

    Pros

    Great work environment. Team members are supportive. Great discounts, and get to work with fantastic products all day long! Its great!

    Cons

    It can get in the way of personal life to often work weekends. The pay being retail is not especially great, but it is about the same as other places.

    Advice to ManagementAdvice

    Communication is very important. However I feel that senior managers are doing what they need to do at the moment.

    Recommends
    Approves of CEO
  10.  

    Crabtree is one of the best retailers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Crabtree & Evelyn

    Pros

    Overall great place to work if you have a high-volume store...It can be very boring if the store is slow or in a poor location. Getting people to come in the store can be difficult considering the price point is much higher than its competitors.

    Cons

    No commission on sales and their rewards program should be based on the store's volume and not just set up according to company wide goals.

    Advice to ManagementAdvice

    Most store managers I've worked with were great...however the people who make decisions about sales and promotions need be clearer about the specific details and not change them on a whim.

    Recommends
    Approves of CEO

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