Cracker Barrel

  www.crackerbarrel.com
  www.crackerbarrel.com
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Cracker Barrel Reviews

Updated September 19, 2014
Updated September 19, 2014
500 Reviews
3.1
500 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
146 Ratings

Review Highlights

Pros
  • Flexible schedule, always an item of the day to promote to talk about to customers (in 27 reviews)

  • the only pros to working at this company are great people servers are great (in 14 reviews)


Cons
  • Long hours sometimes and the guest is always RIGHT so never insult a guest or you will be on the poop list (in 23 reviews)

  • Getting anything close to full time is fairly difficult unless you are a grill cook (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Server struggle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cracker Barrel

    Pros

    The money & awesome coworkers

    Cons

    Half complete tickets, managers who have their head up their rear ends, grill cook who dont care.

    Advice to ManagementAdvice

    Manage alittle better. Maybe have specific food runners (alot of restaurants to this accually). Stop blaming/depending on servers for everything.

  2.  

    Falling behind the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Smithfield, NC
    Former Employee - Waitress in Smithfield, NC

    I worked at Cracker Barrel part-time for more than 10 years

    Pros

    Co-workers are friendly. Most management is personable.

    Cons

    Hours are not enough. To many employees scheduled. Insurance was deplorable. Some management techniques outdated.

    Advice to ManagementAdvice

    Use your employees better. 80 part-timers are never as efficient as 50 full-timers. And pay them more than the $2.13 an hour you start them out. Inflation goes up but waitress pay never does.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Not bad if you want a waiting job.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cracker Barrel

    Pros

    One of the only places that I know that gives waiters vacation pay. Very flexible and will work with the schedule you give them.

    Cons

    Nothing really is unexpected for a waiting job. I do think in some of the places the managers are over paid and expect you to do more than they will do but that just depends on your manager.

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  5.  

    Overall Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Cincinnati, OH
    Former Employee - Server in Cincinnati, OH

    I worked at Cracker Barrel full-time for more than a year

    Pros

    Great atmosphere, mostly fun people to work with, made a lot of great friends over the years, decent pay, good food, great training.

    Cons

    Can get very stressful, we are expected to do so much but at times can only handle so little. Most managers don't care about you personally or seem to appreciate the work you put in. Not too much room for advancements. Poor benefits. Dealing with rude customers everyday get annoying pretty quick.

    Advice to ManagementAdvice

    Appreciate the work your employees do for you, because you really don't.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    They treated me well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Prep Cook  in  Athens, AL
    Former Employee - Server/Prep Cook in Athens, AL

    I worked at Cracker Barrel full-time for more than a year

    Pros

    They were very understanding of my condition while I was pregnant.

    Cons

    Management isn't always the greatest.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great company, but be prepared to work hard, and long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Del City, OK
    Former Employee - Associate Manager in Del City, OK

    I worked at Cracker Barrel full-time for less than a year

    Pros

    Great Pay, Great Benefits, company really cares about the people, at all levels

    Cons

    Long hours, always vary, work days nights and mids in the same week, you are always tired.

    Recommends
    Approves of CEO
  8.  

    Great team atmosphere and environment for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host, Grill Cook  in  Joliet, IL
    Current Employee - Host, Grill Cook in Joliet, IL

    I have been working at Cracker Barrel full-time for more than a year

    Pros

    They have a great upward mobility structure. You can start low and work your way up in the company. Always opportunities to increase your pay by either cross-training to another position or keeping up with training in current position

    Cons

    You will work hard, it is a restaurant. With all the food that ends up going to waste, there should be a bigger discount on meals.

    Advice to ManagementAdvice

    Do a better job of attracting hard workers. Nobody ever says "I want to work at Cracker Barrel when I grow up". Do more things to separate yourselves from other restaurants. I enjoyed my experience working there

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Warren, OH
    Former Employee - Waitress in Warren, OH

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Friendly people, great atmosphere, and good pay.

    Cons

    Sometimes it gets very busy, especially around the holidays. Multitasking is a must.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    The Cracked Barrel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Plainfield, IN
    Current Employee - Server in Plainfield, IN

    I have been working at Cracker Barrel part-time for less than a year

    Pros

    If you are a server, you will occasionally make a decent amount of money. Cracker Barrel also has generous employee discounts.

    Cons

    If you are a server, good luck getting more than two tables (even if you have been there for several years), the majority of customers are rude and are poor tippers, and the side work is a lot of unnecessary labor. The single biggest problem that I had at Cracker Barrel is the managers, who no matter how hard you work, will still treat you poorly and give you bad sections.

    Advice to ManagementAdvice

    The managers need to be more concerned about their employees. They are so concerned about the customers, that they completely forget about the people that are working their butts off for them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Good company, bad managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Conway, AR
    Former Employee - Cashier in Conway, AR

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Easy to get raises, lots of ways to move up, good hours, lots of benefits

    Cons

    The store I worked in... No breaks for cashiers, even if you work a 12 hour shift. No drinks and no food. Horrible scheduling. Part time employee getting 42 hours and working two shifts in one day while other employees are available to work all week are scheduled for less than 10 hours. In emergencies (such as a family emergency) rarely permitted to leave or miss work.

    Advice to ManagementAdvice

    Have regular employees rate their managers performance and act on the results.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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