Cracker Barrel Reviews

Updated August 28, 2014
Updated August 28, 2014
493 Reviews

3.1
493 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cracker Barrel President & CEO Sandra B. Cochran
Sandra B. Cochran
143 Ratings

Review Highlights

Pros
  • Flexible schedule, always an item of the day to promote to talk about to customers (in 27 reviews)

  • the only pros to working at this company are great people servers are great (in 14 reviews)


Cons
  • Long hours sometimes and the guest is always RIGHT so never insult a guest or you will be on the poop list (in 23 reviews)

  • Getting anything close to full time is fairly difficult unless you are a grill cook (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great team atmosphere and environment for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Host, Grill Cook  in  Joliet, IL
    Current Employee - Host, Grill Cook in Joliet, IL

    I have been working at Cracker Barrel full-time for more than a year

    Pros

    They have a great upward mobility structure. You can start low and work your way up in the company. Always opportunities to increase your pay by either cross-training to another position or keeping up with training in current position

    Cons

    You will work hard, it is a restaurant. With all the food that ends up going to waste, there should be a bigger discount on meals.

    Advice to ManagementAdvice

    Do a better job of attracting hard workers. Nobody ever says "I want to work at Cracker Barrel when I grow up". Do more things to separate yourselves from other restaurants. I enjoyed my experience working there

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Warren, OH
    Former Employee - Waitress in Warren, OH

    I worked at Cracker Barrel part-time for less than a year

    Pros

    Friendly people, great atmosphere, and good pay.

    Cons

    Sometimes it gets very busy, especially around the holidays. Multitasking is a must.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Positive, enthusiastic, and challenging best describe the retail aspect of Cracker Barrel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Shift Leader
    Current Employee - Retail Shift Leader

    I have been working at Cracker Barrel part-time for more than a year

    Pros

    The company values its employees. Positive environment. Better than standard employee benefits. Flexible scheduling. Three pay raises in first year.

    Cons

    Only part-time. Few hours. Start minimum wage. Training is only adequate.

    Advice to ManagementAdvice

    Training should be a focus with emphasis on high level trainers and enough time to thoroughly work through the material with the trainee and review. Management should play a larger role in training by working alongside the trainer to maintain a high level of execution. Also, there should be great effort afforded toward improving restaurant and retail parternership on ALL levels. Communication is lacking and the problem is that managers do not care about their retail/restaurant partner's success.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Williamsburg, VA
    Former Employee - Server in Williamsburg, VA

    I worked at Cracker Barrel full-time for more than a year

    Pros

    able to move up, can transfer with ease, routine

    Cons

    No breaks or sitting even if it was the law, extremely hard work heavy plates, awful uniform, unhealthy food, poor tippers, difficult environment to work in

    Advice to ManagementAdvice

    I am sure they are doing well since it's a server job. They try but money is always more important than a workers "feelings" - Sometimes you just have to take a job. They know how bad it is. Management has no say really either

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Love this place. Can't say enough great things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail  in  Columbia, SC
    Current Employee - Retail in Columbia, SC

    I have been working at Cracker Barrel part-time for less than a year

    Pros

    Working at 642 in Columbia, SC is wonderful. Employees are treated as well as the guests. Sandy, the Retail Manager is outstanding. She treats her employees like family. Her encouragement makes me want to be the best I can be. The training is the best. Everyone helps everyone else succeed. My coworkers are very, very, helpful to me.

    Cons

    Can't think of any cons.

    Advice to ManagementAdvice

    Keep up the great job of complimenting your employees. That in turn makes the employee want to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lakeland, TN
    Current Employee - Anonymous Employee in Lakeland, TN

    I have been working at Cracker Barrel full-time for more than 5 years

    Pros

    Great pay and paid vacations,weekly pay,flexibile

    Cons

    money rate,manager are not one page

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Country Fresh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess/Server, Cashier and Skill Trainer
    Former Employee - Hostess/Server, Cashier and Skill Trainer

    I worked at Cracker Barrel full-time for more than 3 years

    Pros

    This company still has the family feel to it, as it is still family owned. I loved the people I worked with, the amount of support on the bottom level was amazing.

    Cons

    There was trouble with consistancy at my store, the managers had favorites, openly. The general managers had issues with performing to standards.

    Advice to ManagementAdvice

    I believe you can better connect with your employees if you;re not trying to sell this country fresh idea. If you honestly understand it, you will understand your employees and customers better.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Cashier/ Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Retail  in  Columbus, OH
    Former Employee - Cashier/Retail in Columbus, OH

    I worked at Cracker Barrel part-time for more than a year

    Pros

    Great customers very friendly, and I also made alot of friends there.

    Cons

    Too strict, Couldn't paint my nails, wear my hair down(even though I was a cashier) No piercings even if you have a clear retainer. I felt like I was in russia being bossed around so much they made it no fun working there.

    Advice to ManagementAdvice

    Stop being so uptight, this isnt the old ages. People have tattoos and piercings just dont allow alot of them. I dont see what the big deal was with painted nails, especially when not even handling food.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    great home-cooked meal!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server  in  Philadelphia, PA
    Former Employee - Food Server in Philadelphia, PA

    I worked at Cracker Barrel part-time for less than a year

    Pros

    great training and the management is great to work with!!

    Cons

    Menu is quite extensive and hard to work with in a short amount of time, need to get used to menu and operating system even if you are experienced already.

    Advice to ManagementAdvice

    Open communication is a must and make sure all employees are trained well before putting them on the floor.

    Recommends
    Approves of CEO
  11.  

    Great place to work while attending college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Saint Clairsville, OH
    Current Employee - Cashier in Saint Clairsville, OH

    I have been working at Cracker Barrel part-time for more than 5 years

    Pros

    Worked around my school schedule while in college, Got a raise every time I passed a par test, one week paid vacation after working there a year, two weeks after working there 3 years.

    Cons

    Management doesn't always take care of issues, lack of teamwork

    Advice to ManagementAdvice

    You need to back up your employees more when they are having issues

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