Cracker Barrel
3.0 of 5 379 reviews
www.crackerbarrel.com Lebanon, TN 5000+ Employees

Cracker Barrel Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

3.0 379 reviews

                             

68% Approve of the CEO

Cracker Barrel President & CEO Sandra B. Cochran

Sandra B. Cochran

(95 ratings)

50% of employees recommend this company to a friend
379 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Able to transfer to different locations, Flexible schedule, Half off meals when working,"
    in 20 reviews
  • "the only pros to working at this company are great people servers are great"
    in 12 reviews
Cons:
  • "Long hours, high stress at times, corporate micromanages"
    in 18 reviews
  • "Long hours, poor quality of life"
    in 6 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Great place for students/those with other priorities

Server (Current Employee)
Terre Haute, IN

I have been working at Cracker Barrel part-time for more than 3 years

ProsI have worked in many restaurants, but working for CB has surpassed all others. I am a college student, and while I am about to graduate and move on to bigger things by using my degree, I have to give CB some credit. They worked so well with my busy schedule of 18 credit hours and other engagements. They understand that students have other priorities, and as long as you are a hard worker while there and are respectful (letting them know ahead of time, not being a no-call/no-show, etc.) then they will be understanding. Great company, great policies, and at my location- great management.

ConsI was a server, I obviously wasn't looking to make a comfortable living by working here part-time, but it helped me pay my rent and I was able to pick up hours when I needed some extra cash like your typical college student normally does!

Advice to Senior ManagementI love my CB fam, they've been good to me! Keep up the good work.

Yes, I would recommend this company to a friend

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Worked with great servers and good management

Anonymous Employee (Former Employee)

I worked at Cracker Barrel

ProsGood atmosphere and decent tips

ConsSometimes the management doesn't do well with figuring out who should go home first and such

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Job sucks, didn't receive earned raise, good people

Dishwasher/Busser (Former Employee)
Cadiz, KY

I worked at Cracker Barrel full-time for less than a year

ProsReceived good hours, and worked with me to secure days off.

ConsJob sucked, frequently didn't get out until midnight or on occasion later, managers would aid whatever position needed assistance EXCEPT for dish so when people decided to leave before their shift was over, next shift got screwed easily. Pay wasn't great, and I didn't receive the raise I should have earned from Paring.

Advice to Senior ManagementGive earned raises.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Flexible Schedule

Hostess (Current Employee)
Florida City, FL

I have been working at Cracker Barrel part-time for more than a year

ProsFlexible Schedule
Everyday is something different
The pay if awesome
Raise every 6 months

ConsManagers can be rude
Dont always get out on time
Sometimes have to do all the work by yourself.
The manager are always on top of you.

Advice to Senior ManagementAs a Restaurant manager it can be very stressful at time, however if you are one of those managers that when they get overwhelmed, they decide to take out of everyone else and blame everything on your employess, than really work on that. There is nothing worse than getting screamed at from a manager for doing what your suppose to be doing.

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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  • Disapproves of CEO

 

It's Okay

Dishwasher (Current Employee)

I have been working at Cracker Barrel part-time

ProsManagement is civil; approachable

50% of food while working

Co-workers are mostly friendly; generally college students

Job is easy

Negligible raises periodically.

Paid weekly; pay stub available online

Everyone gets cross-trained.

Schedules are available online.

ConsI do not receive breaks regardless of shift length.

Some management just stands around twirling keys. Others help out greatly.

Co-workers have expressed an inability to attain requisite hours to receive benefits.

Employee's steal food.

Employee's openly discuss weed.

Some employee's have a criminal record. Unsure of exact offenses.

Insufficient parking.

Online schedule shows only my shifts. I cannot see who I am working with.

Online schedule does not have much functionality compared to other companies.

There is no job application online. This may be why anyone who walked in got a job interview.

Several employee's speak only Spanish. It is impossible for me to communicate with my co-workers.

No teamwork in the dish room. Co-workers will not aid stations that need help and instead just stand there or use their phones.

Cannot use iPod. Work is monotonous. Makes shift feel longer; more like an assembly line

Management is inexperienced

Training modules are computerized.

Employee's always on phones.

Experience will vary tremendously store to store; staff to staff

Dishwasher meetings are stupid.

New employee meetings are stupid.

Pay rate is different for meetings.

Multiple employee's have begun seeking second jobs due to lack of hours. They are told that hours are tied into their performance.

The pay card is stupid

Frequent Insufficient staffing

Dishwasher turnover is high

Par system is stupid. They act like it's a genius idea.

Retail store is too crowded. Difficult to walk around.

Bus tubs are placed on the floor if there are many dishes to be washed. Makes for unsafe working conditions. It's a tripping hazard.

Advice to Senior ManagementReduce portion sizes.

Give employee's breaks.

Watch your loss prevention

Be honest about various job aspects

No, I would not recommend this company to a friend

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There isn't enough time spent with the customers on the restaurant side.

Hostess (Current Employee)
Shawnee, OK

I have been working at Cracker Barrel part-time for less than a year

ProsYou can move up Quickly. The management that trained me was very sweet.

ConsBeing a Hostess with a heart for knowing and caring about people, I see that they are moved through too fast. Not enough time spent with them, just moving them on through at a fast rate. I am not happy as a Hostess and am over whelmed. They know this and said that when they see people over whelmed, that they quit. The pay is low and when I stated that I don't how much I will make, they say we will get to that. A week of training and I had to find out how much I am making on this site.

Advice to Senior ManagementIf you see an employee that is not in the right position, please put them where they will be happy. Happy employee's make happy customers. I am a people pleaser but not when I am stressed. I can not be there for them as I truly want to be if I am not myself.

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I enjoy working there, I do CSR/retail sales/restock shelves, and greet guests

Sales Clerk (Current Employee)
Madison, WI

I have been working at Cracker Barrel part-time for less than a year

ProsI would like to work full time during the week days not every weekend like I am working now.

Conslearning new things, is always a great challenge to learn what goes on in different lines of work

Advice to Senior Managementshare work experience with others, give all people the chance to do different things.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Dissatisfied

Rising Star/Par I Server (Former Employee)
Meadville, PA

I worked at Cracker Barrel part-time for less than a year

ProsUpward mobility, star program, ability to move to new areas.

ConsI was only scheduled for evening shifts and always had the back room. When I asked a manager to be moved around, I was still set to work in only one location or moved for one night. I had previous restaurant experience yet was still treated as though I had no ability or skills.

Advice to Senior ManagementMove people around more, get to know the new members of the team sooner to reduce employee turnover.

No, I would not recommend this company to a friend

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Server and Prep-cook

Anonymous Employee (Former Employee)

I worked at Cracker Barrel

ProsStore manager was nice and professional. Typical serving job, your experience really depended on your attitude.

ConsLots of immature behavior from some employees and managers that made it feel uncomfortable. Lots of turnover.

Advice to Senior ManagementSome values weren't exactly carried through from management to workers.

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I love working in retail. The restaurant is scary.

Retail Employee (Current Employee)
Brentwood, TN

I have been working at Cracker Barrel part-time for more than a year

ProsGreat retail manager! Leads by example and jumps in where ever needed. She has been seen busing tables on days that we're slammed. She's been there for several years and could run the whole place in her sleep! PAR is a good way to get raises. Retail is fun, constantly moving and changing displays, new products, talking to new people, getting to know the regulars.

ConsThe restaurant is constantly ship without a captain. Waaaaay too much Restaurant Manager turn over... somehow this location has become the gateway for all managers. I've been there 2ish years and including the ones we have currently I've worked with restaurant 10 managers and that doesn't include the ones they "lend" to our store sometimes.

Advice to Senior ManagementCommunication. Do it.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Cracker Barrel reviews and ratings — including employee satisfaction and approval rating for Cracker Barrel CEO Sandra B. Cochran . All 379 reviews posted anonymously by Cracker Barrel employees.