Crate & Barrel
3.0 of 5 274 reviews
www.crateandbarrel.com Northbrook, IL 5000+ Employees

Crate & Barrel Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.0 274 reviews

                             

39% Approve of the CEO

Crate & Barrel CEO Sascha Bopp

Sascha Bopp

(92 ratings)

49% of employees recommend this company to a friend
274 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Great product and usually great customers"
    in 25 reviews
  • "Great people- it's like a family working at the St"
    in 18 reviews
Cons:
  • "are part-time with a real job) or folks taking classes so they might want less hours"
    in 20 reviews
  • "Wish they offered more full time or better paying positions"
    in 16 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    Enjoyable and inspirational.

    Customer Service (Former Employee)
    Pasadena, CA

    ProsWorking in an environment where you can also feel artistic.

    ConsIt is hard to get other workers to cover your shift, and managers are not always willing to work with you on it.

    Advice to Senior ManagementContinue keeping company values.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    C&B provides better training than most retailers and is working to improve the salary offering.

    Anonymous Employee (Current Employee)

    ProsManagement is supportive. Training to give employees product knowledge and information regarding customer services and upcoming events is provided.

    ConsThere is very little advertising for C&B, it may be helpful to bring in more customers if there was more advertising.

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    • Culture & Values
           
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    Great place to work

    Sales Associate (Current Employee)
    Troy, MI

    ProsThe flexibility of work schedule

    ConsRequired to work nights and weekends

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Very Good

    Anonymous Employee (Current Employee)

    ProsGreat people to work. Love the product.

    ConsVery few full time positions. Not a lot of opportunities to advance.

    Advice to Senior ManagementMore full time employees that can be experts in product categories.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    2 people found this helpful  

    The Good, The Bad & The Ugly

    Sales Associate (Current Employee)
    Washington, DC

    ProsGreat product! C&B looks all over the world for the best product for the consumer.
    Great co-workers! The former owner really knew how to hire great, fun and loyal people.

    ConsManagement! Once someone reaches upper area management status they forget how to help customers. All they know how to do is stay in their offices and send emails.
    The changes that have been implemented have virtually wiped out the culture and values that set C&B apart from the other retailers. It is very sad!

    Advice to Senior ManagementTell corporate what is really going on with the changes they have implemented. Don.t just smile and say everything is wonderful.

    No, I would not recommend this company to a friend

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    Crate and Barrel has been a place where I have been able to learn about corporate structure and team functioning.

    Merchandising Associate (Current Employee)
    Tysons Corner, VA

    ProsCrate and Barrel is founded on team functioning and internal/external services.

    ConsThere is always some negatives that comes with working retail, with Crate and Barrel the negatives seem to be more geared toward the customers that shop there. Many customers come in with an entitled attitude, which makes creating a connection more difficult.

    Advice to Senior ManagementFind ways to make current employees crossover into different aspects of the company, to provide a different scenery among the job functions.

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    • Culture & Values
           
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    • Disapproves of CEO

    2 people found this helpful  

    Family oriented years ago under Gordon Siegel.

    Sales Associate (Current Employee)
    Atlanta, GA

    ProsDiscount and Team and some product.

    ConsI have worked here over a lot of years, was full time making a great salary 1800 a month but when my store changed location 7 of us were told our choice was either be severance and leave or received severance, stay and lose benefits. This was due to not needing full time in the position. Lost only a dollar off my hourly could survive still until following year when the rest of the company caught up and everyone drastically lost money. Company lost a lot of employees. Struggling to make it.

    Advice to Senior ManagementStop making comments that people who have worked there a long time should not get paid more then someone who is newly hired. When you know it's inappropriate stop trying to convince yourself that it is right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Great management, great discounts

    Retail Sales (Current Employee)
    Bellevue, WA

    ProsThe managers were awesome, we were treated fairly, and with respect for our schedules.

    ConsGot a bit boring at times

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    good company

    Retail (Current Employee)
    San Francisco, CA

    Proscomfortable work area with a lot of furniture to sit on lots of places to sit, lots of seats to sit on, not enough butts

    Conspay is not so great but the sitting areas are nice to sit on because of all the furniture, lots of seats! seats to sit on

    Advice to Senior Managementgive more benefits

    Yes, I would recommend this company to a friend

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    Going through changes to stay competitive in the the retail industry.

    Anonymous Employee (Current Employee)

    ProsFast pace retail environment who's product changes from season to season.

    ConsRe-structured over a year ago and still trying to make it work.

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Glassdoor is your free inside look at Crate & Barrel reviews and ratings — including employee satisfaction and approval rating for Crate & Barrel CEO Sascha Bopp. All 274 reviews posted anonymously by Crate & Barrel employees.