Crate & Barrel Reviews

Updated August 28, 2014
Updated August 28, 2014
310 Reviews

2.9
310 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Crate & Barrel CEO Sascha Bopp
Sascha Bopp
111 Ratings

Review Highlights

Pros
  • Great product and usually great customers (in 25 reviews)

  • Great people- it's like a family working at the St (in 18 reviews)


Cons
  • are part-time with a real job) or folks taking classes so they might want less hours (in 20 reviews)

  • Wish they offered more full time or better paying positions (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL
    Current Employee - Intern in Chicago, IL

    I have been working at Crate & Barrel part-time for less than a year

    Pros

    The hours are great and so is the staff. Everyone who works there seems to be happy with their jobs. The work is fun to learn and becomes beneficial in everyday life.

    Cons

    None that I can think of

    Advice to ManagementAdvice

    No advice

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Issues with management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Crate & Barrel

    Pros

    great co worker and discount

    Cons

    small raises , issues growing with in the company

  3.  

    Not for everyone

    Former Employee - Furniture Sales Associate  in  Indianapolis, IN
    Former Employee - Furniture Sales Associate in Indianapolis, IN

    I worked at Crate & Barrel full-time for less than a year

    Pros

    great merchandise, nice employee discount, great co-workers

    Cons

    micro-managed constantly, way too much time spent "team building", not enough training, sky high knowledge expectations

    Advice to ManagementAdvice

    would fall on deaf ears

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great Part-Time Job

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Berkeley, CA
    Current Employee - Sales Associate in Berkeley, CA

    I have been working at Crate & Barrel part-time for more than a year

    Pros

    Flexible working at CB2. Commission is shared, therefore you actually like your coworkers.

    Cons

    Low hourly pay, lowered than California minimum wage.

    Advice to ManagementAdvice

    Store management communicates very well. Keep up the enthusiasm!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Fun seasonal work at CB2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate  in  San Francisco, CA
    Former Employee - Seasonal Sales Associate in San Francisco, CA

    I worked at Crate & Barrel part-time for more than a year

    Pros

    I liked my coworkers, the merchandise I was selling, and in general, the customers were nice to assist. The merchandise discount was very generous. Compared to other seasonal retail work, CB2 was overall enjoyable.

    Cons

    Lack of commission for seasonal employees even though some would sell more merchandise than the full-time employees. Since I was seasonal, I would often have to work the day before and after holidays. The compensation was also very low and a slow process for advancement.

    Advice to ManagementAdvice

    My advice would be to create more opportunities for growth and incentives to reach sales targets.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    A sad state of affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Naperville, IL
    Former Employee - Anonymous Employee in Naperville, IL

    I worked at Crate & Barrel full-time

    Pros

    The company offers good health benefits and a wonderful discount. Also, you will never meet more charismatic, funny, smart, and all around wonderful people than Crate employees. The stores are gorgeous, and the product is very inspiring.

    Cons

    I really loved this company, and was there for a very long time. One could say that I sort of grew up there. Unfortunately, the lack of competitive pay and consideration for advancement into the area I am interested in working has forced me out the door. Management can be cliquey and slightly dishonest at times. Morale has dropped and employees are leaving as quickly as possible.

    Advice to ManagementAdvice

    Competitive pay in the market place and a better structured entrance into buying at the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    I loved the fact that I was going to work for a store that I loved to shop in.....what a disappointment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Sales Associate  in  Beverly Hills, CA
    Current Employee - Part-Time Sales Associate in Beverly Hills, CA

    I have been working at Crate & Barrel part-time for more than a year

    Pros

    The coworkers are the best anywhere, perhaps their perceptions are as blurred as mine. Most of the associates just "go through the motion" to get the job done.

    Cons

    Management is the worst I've ever experienced. A monkey can do their job. The have NO compassion for the people that are making the company money and it is as if they are on another level above and beyond the "underdog" slave help that they hire and they know it. Management means being able to deal with not only customer issues, but more importantly, employees. I'm not sure what qualifications it takes to become management at Crate, but I'm sure it doesn't include compassion for the company and it's associates. Lets not forget that Crate has been sued for several class action lawsuits!!! That alone says something about the scruples of the company. The employees yearly revues are a joke. The minute you sit down they make it perfectly clear that they only base your performance on a "meets" standard performance even though they give you a form to fill out for you to rate yourself....it's a joke. I was awarded "associate of the quarter" which means that most of those that I worked with thought I went above and beyond to do my job well but it means nothing when the review is underway. After one year of hardworking, commited service I was awarded a .27 cent raise, I almost fell off my chair. I'll have to wait another year to hopefully get another .27 cents. NOT A CAREER CHOICE BUY ANY MEANS.

    Advice to ManagementAdvice

    See cons above and learn from it or Crate & Barrel will be a thing of the past!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    It's retail, folks. Quit complaining!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Associate
    Current Employee - Merchandising Associate

    I have been working at Crate & Barrel part-time

    Pros

    Very flexible with scheduling. I went through a rough patch personally and the G.M. was very cool about giving me time off. My merch leader said, " Just take care of yourself, we'll be here when you are ready." Not a lot of companies would do that for a part-time employee. I work" back of house", I enjoy the physical part of the job. I started out as a seasonal hire and was kept on. I consider that a reward for hard work. And for people who complain about working weekends and holidays- It's retail, if you don't like it, get another gig.

    Cons

    High turnover. We are currently down 4 people in my department. That makes everyone's job harder. While we do need the help, management needs to vet prospective employees more carefully. The nightly huddle might be some form of team building, but frankly, after a long shift on my feet, taking stock checks, doing BOPS etc., I just want to go home. This isn't my only job. I'll come in when I'm scheduled, do my assigned tasks to the best of my ability and remain drama free. The rah-rah stuff I can do without.

    Advice to ManagementAdvice

    Be more timely in filling open positions. Remind sales that "back of house" is the nerve center of the store and act appropriately.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Encouraging Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Houseware Sales  in  Rancho Cucamonga, CA
    Former Employee - Houseware Sales in Rancho Cucamonga, CA

    I worked at Crate & Barrel part-time for more than a year

    Pros

    Working with Interior Designer, Team oriented, Weekly morning meetings keep you updated, flexible scheduling, exposure to product trends, respectable work hours, possible promotion from within

    Cons

    Very hectic during holidays, favoritism within management and employees, higher-end clientele can get demanding

    Advice to ManagementAdvice

    Promote those that are capable of being leaders, not just your favorites, and allow people to take their allotted breaks, even when busy. People are more productive in the long run when they get their break.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Crate & Barrel lost it's core family values for its associates once turned over to its new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser  in  Chicago, IL
    Current Employee - Merchandiser in Chicago, IL

    I have been working at Crate & Barrel full-time for more than 10 years

    Pros

    I have met some of the very best and most genuine associates while working here. The associate discount is also phenomenal; 30% off right off the bat and 40% once you've reached the 5 year mark!

    Cons

    The company went under a major transition with the retirement of former founder and CEO, Gordon Segal. I felt the loyalty to some very extraordinary people with longevity and knowledge to the company was completely overlooked when making corporate decisions on who to let go. People were thrown into new positions, sometimes with a pay cut and given very little training.

    Advice to ManagementAdvice

    Listen to the challenges of your teams at the store-level. Help them come up with real solutions instead of just telling them to 'Make it work"

    Recommends
    Positive Outlook
    Disapproves of CEO

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