Createspace

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Createspace Reviews

Updated Jun 30, 2014

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2.5 6 reviews

100% Approve of the CEO

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Jeffrey P. Bezos

(1 ratings)

20% of employees recommend this company to a friend
6 Employee Reviews
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    • Culture & Values
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    Freelance Editing Vendor

    Editor (Former Employee) Charleston, SC

    ProsConsistent flow of work. Steadily improving workflow process what made the work more logical during my time there. Upbeat, timely, and responsive interactions with vendor contacts. The process was also very flexible--I could turn down work if already busy with no pressure to take on more than I could really do. Also gave me the chance to see some really superior work by some smart, interesting, imaginative writers.

    ConsManuscripts sent to me for editing were wildly inconsistent in terms of the amount of editing/proofready required, and the pay was the same regardless of the condition of the manuscript. For many of these, my rate of pay ended up being under $5/hr, which was demoralizing and costly, but simply "going faster" wasn't an option. Also, to my knowledge, the pay never went up over 3 years. The QA process certainly improved over time, but at times it was inaccurate.

    Advice to Senior ManagementRecommend giving vendor editors more flexible access in the workflow portal.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    My experience with CreateSpace has been a rollercoaster ride, and not in the fun amusement park kind of way.

    Member Services (Former Employee) North Charleston, SC

    ProsThe benefits are great. The pay is also decent because it pays more than most places in the North Charleston area.

    ConsConstant changes to employment policy and general operating procedures makes work life hard to deal with. Upper management is clueless. They operate by personal vendettas against employees and use unprofessional tactics when trying to fire an employee.

    Horrible work hours. The employees practically have to have no personal life when working here. Expect to go through "shift bids" every 6 months. Once you get your schedule, you are stuck with it. The shifts that are offered are based on "your monthly" stats and customer surveys.

    The way the stats and customer surveys are measured are so mathematically complicated, even the managers have difficult time explaining it. This has raised concerns with several of the employees for the past few months. As these stats are tied to the employee's jobs and are tired to how the employees are punished or rewarded.

    However management basically told us to "deal with it." The majority of people work until late into the evening and on weekends. Leaving no time for family or friends. Once again, you have to "deal with it" for 6 months until the next shift bid. God help you if you need to take time off for any reason, it's a headache to have someone cover for you.

    The employees that rub elbows with management are the ones that take first priority and are held in high regard. If the managers don't like you, you are on their hit-list. Watch out or you will lose your job for no reason. (I've seen this many times.)

    The morale is extremely low. Most employees dread going to work daily. It's to the point where the employees have anxiety the night before going to work. Management tries to have 'cheer up' events in the office ever so often, however, the employees still feel jaded. Free food will only fill your belly for a day. It is merely a band-aid on gash. The attrition is high as well. Most people feel burnt out after being there for a few months. This is primarily due to the customers and the managers.

    The type of customer the average employee deals with is your garden variety erratic customer with every complaint in the world regarding the free publishing service and very inexpensive books for printing. If there is a problem with a customer, be advised the managers will not support you, as it is "only about the customer" and the "customer is always right." The managers don't have a clue as to how difficult it is to deal with customers, let alone difficult, irate, overbearing,and harassing customers.

    Human Resources is unhelpful when it comes to dealing with management to employee relations. If you have an issue with upper management, you have to "deal with it." Going to human resources is a waste of time. You may even lose your job going to HR complaining about a manager.

    The hiring process is abysmal. You have to a temp for a few months to year before even applying to become permanent. Even then, there has to be an actual opening for the position. Normally, there is. Basically, you will have interviewed 3 times to even become an employee here. As a temp, you are just that, a temp. You are easily discarded and can be replaced.

    Advice to Senior ManagementClean house management wise. They are clueless and make working there similar to working a sweatshop.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    1 person found this helpful  

    Just a job with a very disorganized company

    Coordinator (Current Employee) North Charleston, SC

    Prosbenefits that is about it.

    ConsTerrible disassociated management. There are people in managerial positions that do not have the experience to back their jobs or people who obtained their jobs by rubbing elbows with the right people after createspace absorbed other companies.

    Advice to Senior ManagementHeadquarters needs to re-evaluate this branch and the monetary waste that sits in the excessive number of managers and specialists.

    Be honest about this place. The turnover wouldn't be as high if jobs were marketed with a clear definition of what this place is. It is a call center through and through. And a second rate printing company with declining quality due to the lack of good management.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
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    1 person found this helpful  

    Don't expect a regular position

    Coordinator (Current Employee) North Charleston, SC

    ProsOvertime is acceptable. Friendly co-workers

    ConsManagement is disorganized, even if you have scheduled training, your manager may not even know where you are. They want you to keep your metrics up while concentrating on multiple tasks that essentially hurt your metrics, saying each is a priority. They are constantly reevaluating their process in workflow, because the company has been in the red for 3 years. This causes management to only focus on numbers and not quality. Mandatory overtime is used to help with the company's numbers.

    You have to work at least 1 Saturday out of the month. They require meetings before and/or after business hours, because they believe the meetings will detract from productivity if they are during business hours.

    Pieces of jobs are being outsourced. This has caused a few positions to be obsolete. In only 3 months they have removed/ outsourced the editorial coordinator position and content processing position. This outsourcing has caused quality issues with the work that is assigned.

    Training program that was originally 3 months is now 1 week. You go in with little knowledge and are evaluated as if you have been there for years. The company has their own programs and expects you to learn them quickly, while at the same time learning other positions. You must be able to know your position and other positions, even though senior management doesn't have full knowledge of the processes or positions.

    Some of the managers have never held an actual management position. If you have trouble with something, do not expect a manager to always be at their desk, they are in meetings throughout the day and are hard to reach most of the time. Even then, most of them will tell you that you should be able to handle it and may submit a “coaching” (training on something like researching information) because they don’t believe it is possible for you to not handle something on your own. This can even happen if a client is asking for a manager to speak with. My opinion- since the few that were promoted to manager positions no longer ‘have’ to be on phones, they try to avoid being on phone. This is also why other positions that never had to be on phones to take incoming calls, have to be on phones now. This goes back to your metrics, being on phones doesn’t allow you to do your tasks and essentially hurts your metrics. And when tasks can’t be completed, then they will get on to everyone asking why they are so backed up.

    Everyone starts as a temporary employee, and being in the red, they do not expect to hire "a regular" in the near future. It has been over a year since they have hired a full-time "regular" employee for a design coordinator (There is no permanent position, they call it regular). Management is always open to new ideas, only because they have no ideas of their own. If you find a problem, they expect you to meet together and fix it and not “whine”. But with rapid change with processes and the need to concentrate on your tasks, there is no time and in reality you can't make suggestions on something that changes so often.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    1 person found this helpful  

    You don't do something perfectly? Too bad for you

    Anonymous Employee (Current Employee) North Charleston, SC

    ProsGreat benefits - that is all.

    ConsOne manager makes protocol on the fly - not a way to run a business. Managers do not know what they are doing - not enough experience with managing people. They do not care about anyone. One manager is out to get you fired if you are not perfect.

    Advice to Senior ManagementGet rid of the manager that is bringing everyone down. CS.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    You're in a fishbowl...

    Anonymous Employee (Former Employee) Charleston, SC

    ProsLarge company with a "if you want it, then create it" attitude...

    ConsCubicle life, lots of people in charge who don't have the experience or resume to back up the job they have, and overworked employees.

    Advice to Senior ManagementYou must give respect to gain respect...your emplyees aren't numbers. They are people.

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