CredAbility

  www.credability.org
  www.credability.org

CredAbility Reviews

Updated October 4, 2014
Updated October 4, 2014
26 Reviews
2.5
26 Reviews
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Chris Honenberger
2 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    OK company to work for if you just want a job that will lead nowhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Counselor in Atlanta, GA
    Current Employee - Credit Counselor in Atlanta, GA

    I have been working at CredAbility full-time (more than 5 years)

    Pros

    Great co-workers and you get to help people who are having financial issues.

    Cons

    Terrible management and extremely disconnected or deceitful senior management. Many of the counseling jobs require a 4 year degree to do what quickly turns into monotonous work that is not challenging. There are very few opportunities to expand your skill set and grow within the company.

    Advice to ManagementAdvice

    Take into consideration that many of your employees are one step away from being a client due to low pay. Attempt to break the cycle of underpaying just because you can get away with it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Worst employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Counselor in Atlanta, GA
    Former Employee - Credit Counselor in Atlanta, GA

    I worked at CredAbility full-time (more than 8 years)

    Pros

    Positive mission. The healthcare benefits and retirement plans were favorable.

    Cons

    They show no concern for their employees well being. Their favorite statement is, "If you're not happy, leave." Senior management is completely disconnected from reality. They put unqualified people (minorities) with no managerial training/experience in management positions to qualify for grant funding. They focus on quantity, not quality. I watched this company destroy itself from within over the course of about 10 years. The Path to Excellence Program was a joke, and there is zero room for advancement.

    Advice to ManagementAdvice

    It's too late. They had to merge with Clearpoint to keep something going.
    Stop telling employees that they are replaceable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    this used to be good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CredAbility full-time (more than 5 years)

    Pros

    People regardless of what department they work in tend to be friendly towards each other. You get good that you are helping people in need.

    Cons

    The pay raises are minimal and you can easily cap yourself out. HR department is atrocious with communication in person and email. It took a long while to get to have Friday casual day. Something that is acceptable one month in coaching sessions often becomes unacceptable the next without warning. Constant stress about the financial picture of the company. No real upwards movement in terms of promotions just lateral moves.

    Advice to ManagementAdvice

    Stick with a plan. We were told this would be the end of layoffs, but move keep on happening. Reshuffling people to different roles in management will demoralize employees with experience and completely discredit the PTE program that is spoke of as a fast track to advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good for a nonprofit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at CredAbility full-time (more than 3 years)

    Pros

    Good mission, decent pay and good life/work balance

    Cons

    Too departmentalized and too many recent changes

    Advice to ManagementAdvice

    Try to keep the small company feel regardless of revenue

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Caught in a cycle of destruction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counselor in Atlanta, GA
    Current Employee - Counselor in Atlanta, GA

    I have been working at CredAbility full-time (more than 8 years)

    Pros

    Employees on the front lines are amazing people who genuinely care about helping people.

    Cons

    Training is non existent. When things change, an email is sent. Questions regarding the changes go unanswered. People are switched from office to office, and program to program with no choice, no training, no support. There is a cycle of layoffs/promotions that has devastated the company. Major layoffs on the front line result in the inability to meet our partner goals, which means the company earns less, and then lays off again. In the meantime, high level persons have gotten promotions after each layoff. Morale is at an all time low. Front line employees are exhausted, are feeling unappreciated and abused. Most have taken pay cuts via increased travel costs. Employees on the front line are blamed for lack of incoming business. It has gotten worse and worse. Raises are not enough to keep up with cost of living. And now, salaried employees are being changed to hourly, which will further hurt business.

    Advice to ManagementAdvice

    It's probably far too late. When you keep repeating the same pattern, you get the same results. If someone does not pay attention, and quickly, this company will be no more. :(

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Rewarding until the final year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA

    I worked at CredAbility full-time (more than 8 years)

    Pros

    Nonprofit doing genuine good for people in need

    Cons

    Lack of knowledge among senior management as to what my job was and how it could enhance company mission

    Advice to ManagementAdvice

    Too late. Mismanagement lead to takeover.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Continual change. Too metrics-driven. CSR training sporadic and dependent upon the manager. Quality of work life (not!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at CredAbility full-time (more than 5 years)

    Pros

    Helping people in financial stress can be rewarding

    Cons

    Organization with many dowsnsizings. Not many promotions from within. Pigeon-holed. Top-heavy but hires from outside for upper-level positions.

    Neutral Outlook
    No opinion of CEO
  9.  

    Credability is Merging with Clearpoint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Budget Credit Counselor in East Ridge, TN
    Former Employee - Budget Credit Counselor in East Ridge, TN

    I worked at CredAbility full-time (more than 10 years)

    Pros

    Counselors are topnotch when given the opportunity to perform and take care of their clients.

    Benefits are adequate

    Cons

    Management is uncaring about their staff whether staff has been there 2 years or 15 years. They hired Management that was unexperienced and have little or no people skill

    Advice to ManagementAdvice

    How much will Credability change under a new name? What will happen to current employees--Management need to take care of those who are left.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Seems to be on decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor

    I have been working at CredAbility full-time (more than 10 years)

    Pros

    some flexibility in scheduling; great team workers; good pay

    Cons

    lack of advertising due to money, however, no advertising, less business; multiple reductions in force; very high management doesn't seem to communicate well with lower management; and they hire so much out of agency, many managers have never been counselors yet are over them

    Advice to ManagementAdvice

    Consider changing the name back to what folks know...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Very Dissatisfied - Would put 0 starts if possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Counselor in Atlanta, GA
    Former Employee - Credit Counselor in Atlanta, GA

    I worked at CredAbility full-time (more than 8 years)

    Pros

    This company started out headed in the right direction, and they were lucky to have some caring and dedicated employees.

    Cons

    The environment became George Orwell's Animal Farm with management becoming a superior and overpaid class while the Counselors and Support Staff were overworked and underpaid. Management constantly reminds employees that they are expendable. Most of the managers have no counseling and/or no management experience. Absolutely the worst employer I've ever had.

    Advice to ManagementAdvice

    You've run what used to be a wonderful company into the ground. You should be ashamed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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