Cricket Communications

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Cricket Communications Reviews

Updated Jul 18, 2014
All Employees Current Employees Only

2.8 272 reviews

38% Approve of the CEO

Cricket Communications Chief Executive Officer Doug Hutcheson

Doug Hutcheson

(165 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • Good employees Good pay and benefits(in 21 reviews)

  • Good pay for entry level position, good hire from within policies(in 28 reviews)


Cons
  • Upper management treats you like crap unless you are in their little clique(in 28 reviews)

  • sometimes the lack of communication from the top down isn't as it should be(in 6 reviews)

272 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    It was......a job.

    Cashier (Former Employee) Saint Louis, MO

    ProsFun environment, Family Oriented, nice people

    ConsMy specific location was handled very unprofessionally, some irate customers, inconsistent business flow

    No, I would not recommend this company to a friend

    Cricket Communications Senior Manager, Communications responded to this review

    May 7, 2014

    So sorry that we lost you prior to investigating/adjusting the situation you've referenced. Your feedback will be provided to those within the St. Louis Market who are in position to make any ... More
    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    TAM 2014

    Territory Account Manager (Current Employee) Dallas, TX

    ProsNow that AT&T has aquired Cricket, i can see nothing but a great future

    ConsUnorganized at times, training is limited and material comes out late.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Thank you, Dallas! While we like (and agree with) the "Pros" you mention, your other (opportunity) feedback is much appreciated and will be shared/taken into consideration with this in position to ... More
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    • No Opinion of CEO

    1 person found this helpful  

    Great team, constantly changing organization

    Systems Administrator (Former Employee) San Diego, CA

    ProsGreat Workplace Facilities, some really great talent.

    ConsReorg every quarter, very political for cross organization projects

    Advice to Senior ManagementReorg is fine so long as there is a sense of stability.

    Yes, I would recommend this company to a friend

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Althought a former employee, we deeply appreciate you taking the time to provide a Review. Now that our Deal with AT&T has closed, we anticipate things falling into place a bit with a more stability ... More
  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Overall great experience and challenging opportunities

    NONE (Current Employee) Denver, CO

    ProsGreat compensation and benefits as compared to the national average for similar positions

    ConsTo many unqualified managers

    Advice to Senior Managementnone

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Your Review and related feedback (both good and constructive) is much appreciated; thanks for taking the time to provide. Your input will be shared purposefully with those in the business in the ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Great employees, poor leadership

    Manager (Former Employee) San Diego, CA

    ProsThe workers within the back office were very dedicated and strongly believed in doing the best job that they could.

    ConsLeadership. Leadership. Leadership. Everyday was a game of chase the disaster. Often times recommendations on how to solve the root problems would fall flat at middle management, either because fixing the issue would step on someones toes or complete refusal to see the forest through the trees. The hours were hideous and the OT pay for employees didn't make up for the burnout that it caused.

    Advice to Senior ManagementStop spending a dollar to save a penny. Listen to your employees and stop worrying about stepping on someones toes if doing so will stop the root cause of a given problem.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Pointed/specific feedback; thank you for taking the time to provide. Your Review will be shared with those in the best position to investigate, advise and/or make any necessary changes to improve ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Limited view of the big picture

    Anonymous Employee (Current Employee) San Diego, CA

    ProsGood people with the desire to create good products and provide good customer service.

    ConsToo much time spent on reporting and explanations instead of execution.

    Advice to Senior ManagementStreamline the work process and improve cross departmental communication

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Customer Operations Coordinator

    Anonymous Employee (Current Employee)

    ProsGood company overall. A great experience to learn about wireless.

    ConsSystem enhancements would be a good idea.

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    As we partner with AT&T (post-closure) toward launching a brand-new Cricket, many system/process enhancements are underway whereby we'll be able to leverage eachother's strengths (best practices ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Senior Systems Engineer

    Senior Sy (Former Employee)

    ProsSmall company, lots of opportunities to make a difference.

    ConsManagement was not stable. Rash decisions. Need more opportunities for career growth for Senior level engineers.

    Advice to Senior ManagementShare.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Although a former employee, we appreciate you making/taking the time to provide a Review - thank you. While we strive to keep the small company feel/culture that's served us well in the past, your ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Face paced technology based retail

    Information Technology (Former Employee) Greenwood Village, Arapahoe, CO

    ProsGood opportunity and management support. Face paced and challenging environment full of dedicated and talented people.

    ConsEver changing environment for products and business technology. Very demanding, and often high stress.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Thank you for your eight (8) years of service with the Company, that's awesome. Ever-changing is the key word, truly the case in a highly-competitive enviroment like wireless. That said, we need to ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Ups and downs

    Indirect Service Specialist (Current Employee) Raleigh, NC

    ProsThe pay is good as we'll as benefits

    ConsNo consistency between different parts of organization

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Cricket Communications Senior Manager, Communications responded to this review

    Apr 24, 2014

    Hello Raleigh! As we partner with AT&T (post-closure) toward launching a brand-new Cricket, many opportunities for consistency within the organization are underway. As you might imagine, it won't ... More

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