Cricket Communications

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Cricket Communications Reviews

Updated January 23, 2015
Updated January 23, 2015
294 Reviews
3.0
294 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cricket Communications Chief Executive Officer Doug Hutcheson
Doug Hutcheson
174 Ratings

Review Highlights

Pros
  • Good employees Good pay and benefits (in 22 reviews)

  • Good pay for entry level position, good hire from within policies (in 30 reviews)


Cons
  • Upper management treats you like crap unless you are in their little clique (in 28 reviews)

  • As to the work conditions, there is no work life balance (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    You never know what's coming around the bend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO

    I have been working at Cricket Communications

    Pros

    I've worked for the company for more than 10 years and it's been a roller coaster the whole time. If you're looking for something dynamic and exciting, this is the place. You'll have to pull more than your weight in most cases, but the people are great to work with.

    Cons

    Senior management is totally out of touch with the front line and what it takes to accomplish work. The communication isn't great. The company communicates their plan for the future, but does not make the day-to-day decisions in accordance with their plans.

    Advice to ManagementAdvice

    Listen to the people that are talking to the customers everyday.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Cricket Wireless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Columbus, GA
    Former Employee - Customer Service Representative in Columbus, GA

    I worked at Cricket Communications

    Pros

    Employee Discount and Health benefits

    Cons

    Poor management, inconsistent schedules and salary

    Advice to ManagementAdvice

    Pay more attention

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great company....horrible bosses

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Houston, TX
    Former Employee - Retail Sales Representative in Houston, TX

    I worked at Cricket Communications

    Pros

    The company itself is great, you are constantly meeting new and diverse people

    Cons

    making sure every customer is satisfied with their experience

    Advice to ManagementAdvice

    learn how to be more compassionate and understanding towards employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Inexperienced supervisors who us aggressive/bullying behavior toward employees

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cricket Communications

    Pros

    The building is nice with great views.

    Cons

    No growth potential, poor benefits, bullying by supervisors/managers

  6.  

    Good company to work in while in highschool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cricket Communications

    Pros

    individual stores offer flexible schedules and district managers are approachable

    Cons

    company has little room for advancement and is not encouraged

  7.  

    Focus changed since being bought by ATT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Sales Representative in Oklahoma City, OK
    Former Employee - Lead Sales Representative in Oklahoma City, OK

    I worked at Cricket Communications

    Pros

    Initially, when it was still Cricket, the focus was on the enployees and providing us with tools to excel in our position. Pay and bonus structure was incredible.

    Cons

    The customer base was entitled due to Lifeline program. Very rude. Was verbally assaulted several times and management just told me to " shrug it off". Also had to deal with sexual harassment from another employee and this didn't stop until he quit. He received many warnings and write ups but was never fired. He also had several drawer shortages and was never disciplined.

    Now that ATT purchased Cricket, the phones are great but the focus has shifted from the employees to cutting costs at every opportunity. They have lost a lot of great and talented employees due to not feeling valued.

    Advice to ManagementAdvice

    Make sure your employees are happy. If there is a problem, fix it. It shouldn't fall on reps' shoulders to come up with solutions to problems that should be handled by upper management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great company to work for until being bought out by at&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Cricket Communications full-time (more than 8 years)

    Pros

    Great co workers and benefits (even though benefits were costly). Good retail hours and paid holidays. Trainings were beneficial.

    Cons

    A lot of pressure on items that were hard to control or predict. Kept stores at very minimal staff making stress levels high.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Solid job for entry level workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Retail Business Manager in Cincinnati, OH
    Current Employee - Assistant Retail Business Manager in Cincinnati, OH

    I have been working at Cricket Communications full-time (more than 5 years)

    Pros

    Good Pay and Benefits. Great place to start a career

    Cons

    Questionable local management decisions. Frequent changes to bonus structure.

    Neutral Outlook
    No opinion of CEO
  10.  

    Cricket Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Communications full-time (more than 10 years)

    Pros

    I loved working with Cricket Communications prior to it being acquired by AT&T.

    Cons

    Cricket has been acquired by AT&T and since then, opportunities have dwindled to almost nothing. Tenure with the new organiztion is not taken into account.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Indirect Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Communications

    Pros

    Work/life balance for Indirect channel

    Cons

    Lack of appreciation of Indirect channel under new management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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