Cricket Communications

  www.mycricket.com
  www.mycricket.com
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Cricket Communications Reviews

Updated September 19, 2014
Updated September 19, 2014
281 Reviews
3.0
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cricket Communications Chief Executive Officer Doug Hutcheson
Doug Hutcheson
168 Ratings

Review Highlights

Pros
  • Good employees Good pay and benefits (in 21 reviews)

  • Good pay for entry level position, good hire from within policies (in 28 reviews)


Cons
  • Upper management treats you like crap unless you are in their little clique (in 28 reviews)

  • sometimes the lack of communication from the top down isn't as it should be (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good place to work at. (Corporate)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative  in  Chicago, IL
    Former Employee - Retail Sales Representative in Chicago, IL

    I worked at Cricket Communications full-time for more than 3 years

    Pros

    Possibilities for advancement are good

    Cons

    Higher executives do not pay attention to demographics of stores and expect us to sell a lower income neighborhood $600 phones. Impossible.

    Advice to ManagementAdvice

    Pay attention to employees suggestions.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative

    I worked at Cricket Communications full-time for more than 3 years

    Pros

    office culture, compensation, activities, people

    Cons

    Bonus structure, hours, promotions, compensation

    Advice to ManagementAdvice

    focus more on training

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Communications as a contractor

    Pros

    Smart managers
    This was a great product

    Cons

    Bought by AT&T, the worst company in the world.

    Advice to ManagementAdvice

    No advice will save the brand from overlords at AT&T

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Best. Team. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Marketing Manager
    Former Employee - Field Marketing Manager

    I worked at Cricket Communications full-time for more than 5 years

    Pros

    This was by far one of the best professional experiences I've had. Great opportunities for personal growth and a fun company culture. The compensation was among the highest in the industry.

    Cons

    At times, there was not enough focus on business strategy, operational process, policies and procedures.

    Advice to ManagementAdvice

    Many lacked the courage to make tough decisions.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Cricket is no more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Denver, CO
    Former Employee - IT Manager in Denver, CO

    I worked at Cricket Communications full-time for more than 10 years

    Pros

    Started a long time ago, great environment

    Cons

    Now it's owned by AT&T

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Should have been a contender

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director  in  San Diego, CA
    Former Employee - Senior Director in San Diego, CA

    I worked at Cricket Communications full-time for more than a year

    Pros

    Ability to move quickly on ideas
    Open to suggestions

    Cons

    Lost in a sea of competition
    Inability to scale from a cash limited and spectrum limited perspective
    Lack of vision

    Advice to ManagementAdvice

    They sold the company which made sense. However the new management/owner at&t is exactly that... new. They have replaced seasoned execs with some management consultants who don't understand the fundamentals of the business. It's a very impractical leadership team that doesn't seem to be making their numbers. Their advertising campaigns are juvenile and appeal to a 4th grader. I'd look for the brand to fold in the next 2 to 3 years and the executives to all get another undeserved chance for further wasting the company's resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Cricket is cool

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Communications

    Pros

    Helping customer with issues, and seeing them walk out with a smile on their faces.

    Cons

    There is no room for growth

    Advice to ManagementAdvice

    Treat employees better so that we can provide the best customer service.

  9.  

    Human Resources Safety and Security Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Safety and Security Specialist  in  San Diego, CA
    Current Employee - Human Resources Safety and Security Specialist in San Diego, CA

    I have been working at Cricket Communications full-time for more than 3 years

    Pros

    I have the best team and peers to work with. Our Director is very understanding and always provides clear direction. He helps us learn and gain experience by providing job training paid by the company.

    Cons

    Since people work from home, it can be challenging at times reaching our peers. However, sending out emails always helps.

    Advice to ManagementAdvice

    Promoting our team would had been nice.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Cricket Communications Response

    Aug 5, 2014Senior Manager

    Thank you for your Review and related feedback. PLEASE NOTE that as of March 2013, we went from operating as Cricket Communications to the new Cricket Wiress (and as such, we now have a ... More

  10. 1 person found this helpful  

    Analyst system ops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cricket Communications as a contractor for less than a year

    Pros

    Location is good but that is changing to Atlanta

    Cons

    Micro Manage, force relo to Atlanta, Purchase IT system vs. Build

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Gotta learn how to make sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  South Houston, TX
    Current Employee - Retail Sales Representative in South Houston, TX

    I have been working at Cricket Communications full-time for less than a year

    Pros

    Pay was above average, provided a lot of learning opportunities, constant changes which I liked because it meant a change in sales approach and different deals.

    Cons

    because there is not a lot of employers at a location it means it is hard to have time off. Just gotta view how much you want to work

    Recommends
    Positive Outlook
    No opinion of CEO

    Cricket Communications Response

    Aug 5, 2014Senior Manager

    Thank you for your Review and related feedback. PLEASE NOTE that as of March 2013, we went from operating as Cricket Communications to the new Cricket Wiress (and as such, we now have a ... More

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