Cricket Communications Reviews

Updated August 30, 2015
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310 Employee Reviews

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  1. Cricket Communications

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cricket Communications full-time (More than 10 years)

    Pros

    I loved working with Cricket Communications prior to it being acquired by AT&T.

    Cons

    Cricket has been acquired by AT&T and since then, opportunities have dwindled to almost nothing. Tenure with the new organiztion is not taken into account.


  2. Sad that AT&T takeover is going to kill Cricket spirit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Denver, CO
    Current Employee - Product Manager in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cricket Communications full-time (More than a year)

    Pros

    (old Cricket) very employee friendly good pay great location in Denver Really cared for customers The pricing will still remain one of the best in the business and now with AT&T network it has the best coverage.

    Cons

    AT&T has acquired Cricket and is closing down San Diego and Denver offices AT&T heavy bureaucracy will takes its toll old Cricket employees get no respect in AT&T. Don't expect to get anywhere in new ATT structure since I don't have 15 years plus in AT&T. We'll become second class citizens.

    Advice to Management

    Rating below is for New Cricket under AT&T


  3. Indirect Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work/life balance for Indirect channel

    Cons

    Lack of appreciation of Indirect channel under new management


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  5. Helpful (1)

    I worked at Cricket prior to ATT buyout. It is a completely different company now!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company is now owned by ATT with a lot more financial resources

    Cons

    ATT is a bigger company than I like working for


  6. So out of touch

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Representative in Salt Lake City, UT
    Former Employee - Lead Sales Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cricket Communications full-time (More than 3 years)

    Pros

    After working there I know that I can deal with or put up with anything clients or management can dish out. The pay was decent.

    Cons

    They are the type of company that grandly rewards those people who compromise their integrity, and do whatever it takes (no matter how dishonest) to reach unrealistic goals. It is made clear my management, all the way up to the regional director that numbers are all that matter and you job is very much dependent upon your ability to generate sales. This pressure leads employees to take advantage of the customer, lie, cheat and work the system so they can keep their job.

    Advice to Management

    Consider that fear can only motivate employees for so long, until they decide to get what they can out of the situation and the consequences be damned.


  7. Helpful (1)

    Good place to work at. (Corporate)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Chicago, IL
    Former Employee - Retail Sales Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cricket Communications full-time (More than 3 years)

    Pros

    Possibilities for advancement are good

    Cons

    Higher executives do not pay attention to demographics of stores and expect us to sell a lower income neighborhood $600 phones. Impossible.

    Advice to Management

    Pay attention to employees suggestions.


  8. Excellent pay but no work-life balance...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Cricket Communications full-time (More than 3 years)

    Pros

    Excellent pay and solid benefits. Talented employees.

    Cons

    No work life balance. Senior management changed their direction so often that marketing wasn't able to keep up with company's messaging.


  9. Helpful (1)

    Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cricket Communications full-time (More than 3 years)

    Pros

    office culture, compensation, activities, people

    Cons

    Bonus structure, hours, promotions, compensation

    Advice to Management

    focus more on training


  10. Helpful (1)

    Best. Team. Ever.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Marketing Manager
    Former Employee - Field Marketing Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cricket Communications full-time (More than 5 years)

    Pros

    This was by far one of the best professional experiences I've had. Great opportunities for personal growth and a fun company culture. The compensation was among the highest in the industry.

    Cons

    At times, there was not enough focus on business strategy, operational process, policies and procedures.

    Advice to Management

    Many lacked the courage to make tough decisions.


  11. Helpful (1)

    Cricket is cool

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Helping customer with issues, and seeing them walk out with a smile on their faces.

    Cons

    There is no room for growth

    Advice to Management

    Treat employees better so that we can provide the best customer service.



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