Cross Country Home Services

  www.cchs.com
  www.cchs.com

Cross Country Home Services Reviews

Updated November 22, 2014
Updated November 22, 2014
26 Reviews
3.2
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Joe Incandela
12 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work. Good benefits, great package including generous time off!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Anderson, SC
    Current Employee - Anonymous Employee in Anderson, SC

    I have been working at Cross Country Home Services full-time (more than an year)

    Pros

    From day one you receive a generous package that includes time off in excess of most companies within your first year. Benefits are better than most including medical, dental, vision and 401(k). The leadership team has been through change, but are getting better and better. They seem to care. The people that complain are the ones that needed to leave, they had either bad attitudes or lack of skill. Things are getting to where they need to be here and it's great!

    Cons

    Negative people throughout the company. They need to get rid of some of the dinosaurs.

    Advice to ManagementAdvice

    none, just keep on doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sunrise, FL
    Current Employee - Anonymous in Sunrise, FL

    I have been working at Cross Country Home Services full-time (more than an year)

    Pros

    Great coworkers. Awesome compensation.

    Cons

    Little to no office space

    Advice to ManagementAdvice

    Continue to listen to your employees

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cross Country Home Services full-time

    Pros

    Very friendly and professional work atmosphere. Sr. Management appreciates it's employee and does a great job motivating us. We receive recognition for hard work and the company really cares about it's employees.

    Cons

    The office is a bit small and there are space constraints.

    Advice to ManagementAdvice

    Find an office more suitable for call center employees with plenty of rooms for meetings.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Circus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL

    I have been working at Cross Country Home Services full-time (more than an year)

    Pros

    Benefits are decent for a small company, 401k match. Small- all departments sit on one floor in the same building.

    Cons

    This place is a circus. They have people stealing, sleeping with their bosses, lying, backstabbing- and these are the people they value and promote!!! If you want to get ahead, sleep with your boss. They'll fire your boss, then congratulate and promote you. Great lesson show the company, well done. The CFO does whatever she wants and is down right rude and nasty to people. Upper management is off doing yoga and playing golf while the circus acts are taking place. I swear you hear the circus music in the background when you walk through this place. I know someone who was looking for a job and couldn't get hired for nearly two years (for good reasons). A job opened here and guess who hired him- figures... Adding to the circus acts. I have NEVER seen anything like it in corporate America. Embarrassing. Run.

    Advice to ManagementAdvice

    Need a complete management facelift. Awful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Happy place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cross Country Home Services

    Pros

    Great people. Benefits. Atmosphere. Salary. Environment.

    Cons

    I have no cons to report

    Advice to ManagementAdvice

    Share a little more about the state of the company

  7.  

    Don't expect to advance in this company and don't expect them to care about the customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cross Country Home Services full-time (more than 5 years)

    Pros

    Used to have lots of reasons to like the company but once they terminated the director of operations in SC the call center lost all morale, people who saw sense got out and they were all take and no give.

    Cons

    They are actively employing work from home people who don't get a decent salary or hours and no medical who are not trained sufficiently for the position. They have rows of unmanned cubicles because of this. The replacement boss showed no interest in his staff or their wellbeing and he has obviously been told by head office to make serious cuts in staff. They'll ask you in the height of the season to work overtime all the time but they don't show any thanks and their pathetic attempts at boosting morale like giving out raffle tickets for winning a small monetary prize doesn't cut it. They don't encourage REAL customer service they talk the talk but they don't walk the walk. It's all about the bottom dollar and whether they are making a profit.

    Advice to ManagementAdvice

    Practice what you preach. 24/7 service is not giving the right impression to homeowners. Some have waited 3-4 weeks for air conditioning repair/replacement this past summer. When that customer can stop paying for cross country insurance and bank the monthly payments they'll soon save enough to replace their air conditioner within a couple of days. The preventive maintenance is a joke the technicians you choose are the scrapings from the barrel. They usually don't do a thorough maintenance check and cross country pays out to have someone come out to put right what they did wrong.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Smart, talented people growing a company in the right direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL

    I have been working at Cross Country Home Services full-time (less than an year)

    Pros

    This company has been through many changes over the past few years and has put together a great team of committed leaders to move it forward. The people that I work with are smart and talented and are making strides in improving the company's focus on the customer and the technology to support that focus.

    Cons

    Some things are slower than I'd like, however the right people are in place to move things along. Compensation and benefits are good, and the organization really seems to value their employees.

    Advice to ManagementAdvice

    Keep an eye and ear on the front line - there is always valuable information that can help the business!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Rewarding experience working for a family-owned business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cross Country Home Services full-time

    Pros

    Ideas and people are valued; family-run, good training and cross-functional culture

    Cons

    Work-life balance can be challenging

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    STAY AWAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Anderson, SC
    Former Employee - Customer Service Agent in Anderson, SC

    I worked at Cross Country Home Services full-time

    Pros

    Benefits were the only good reason to be there.

    Cons

    They say training is intense, but even with that intense training, it isn't enough. Every call is different, and if you're a newbie, don't expect there to be people around that can help if you have a question. If you do ask too many questions, managers get irritated with you. Supervisors don't want to take calls from customers requesting supervisors.
    $10/hr is not enough for the stress during the summer and winter. Every customer thinks they are the only ones without A/C and heat. Customer service agents are verbally abused on a daily basis by customers. They can cuss you out and call you every name under the sun and you have to take it. Disconnecting a call is cause for immediate termination.
    On the flip side of that, I can understand why the customers are that angry and take it out on the customer service agents. These are the worst home warranties I've ever seen. The customers get screwed and the customer service agents have to lie to the them so they don't realize it. Of course they do realize it and the cycle continues.

    Advice to ManagementAdvice

    Try caring about your employees on the front line with the customers. There needs to be more support and more people available to assist with questions and supervisor calls. If you called in to your cable company to speak to a supervisor b/c the last 5 reps were rude to you and your problem was still not resolved, would you want to be told no? That someone will call you back? And then NOBODY calls you back? Then you have to call back 4 more times before you can finally speak to a supervisor? This is the kind of incompetence our customers have to deal with and it isn't right. And it is the customer service agents that have to deal with that very angry customer every single time they call back. This was the only place I've ever worked at where this happens. At any other call center, if a customer asks to speak to a supervisor, they get to speak to a supervisor. Period.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention/Sales in Anderson, SC
    Former Employee - Retention/Sales in Anderson, SC

    I worked at Cross Country Home Services full-time (more than an year)

    Pros

    You worked and got a paycheck, no other pros!!!

    Cons

    They are very under minding and only want to benefit management, they do not care about their employees at al!!!!!

    Advice to ManagementAdvice

    They need to do better about how they treat employees better!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Cross Country Home Services Photos

Work at Cross Country Home Services? Share Your Experiences

Cross Country Home Services

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.