Cross Country Home Services

  www.cchs.com
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Cross Country Home Services Reviews

Updated August 5, 2014
Updated August 5, 2014
20 Reviews

2.9
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Joe Incandela
9 Ratings

Employee Reviews

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  1.  

    Smart, talented people growing a company in the right direction!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sunrise, FL
    Current Employee - Anonymous Employee in Sunrise, FL

    Pros

    This company has been through many changes over the past few years and has put together a great team of committed leaders to move it forward. The people that I work with are smart and talented and are making strides in improving the company's focus on the customer and the technology to support that focus.

    Cons

    Some things are slower than I'd like, however the right people are in place to move things along. Compensation and benefits are good, and the organization really seems to value their employees.

    Advice to ManagementAdvice

    Keep an eye and ear on the front line - there is always valuable information that can help the business!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    STAY AWAY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Anderson, SC
    Former Employee - Customer Service Agent in Anderson, SC

    Pros

    Benefits were the only good reason to be there.

    Cons

    They say training is intense, but even with that intense training, it isn't enough. Every call is different, and if you're a newbie, don't expect there to be people around that can help if you have a question. If you do ask too many questions, managers get irritated with you. Supervisors don't want to take calls from customers requesting supervisors.
    $10/hr is not enough for the stress during the summer and winter. Every customer thinks they are the only ones without A/C and heat. Customer service agents are verbally abused on a daily basis by customers. They can cuss you out and call you every name under the sun and you have to take it. Disconnecting a call is cause for immediate termination.
    On the flip side of that, I can understand why the customers are that angry and take it out on the customer service agents. These are the worst home warranties I've ever seen. The customers get screwed and the customer service agents have to lie to the them so they don't realize it. Of course they do realize it and the cycle continues.

    Advice to ManagementAdvice

    Try caring about your employees on the front line with the customers. There needs to be more support and more people available to assist with questions and supervisor calls. If you called in to your cable company to speak to a supervisor b/c the last 5 reps were rude to you and your problem was still not resolved, would you want to be told no? That someone will call you back? And then NOBODY calls you back? Then you have to call back 4 more times before you can finally speak to a supervisor? This is the kind of incompetence our customers have to deal with and it isn't right. And it is the customer service agents that have to deal with that very angry customer every single time they call back. This was the only place I've ever worked at where this happens. At any other call center, if a customer asks to speak to a supervisor, they get to speak to a supervisor. Period.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Rewarding experience working for a family-owned business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ideas and people are valued; family-run, good training and cross-functional culture

    Cons

    Work-life balance can be challenging

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Overall was an okay company..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Authorizer  in  Sunrise, FL
    Current Employee - Claims Authorizer in Sunrise, FL

    Pros

    Its a good work environment. They do a lot of contests and activities to keep the employees energetic and positive.

    Cons

    They expect a lot and they have turned into a call center environment with call goals. It becomes quantity over quality with them.

    Advice to ManagementAdvice

    Focus more on the quality of calls rather than the amount of time spent on the call or on hold.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Retention

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention/Sales  in  Anderson, SC
    Former Employee - Retention/Sales in Anderson, SC

    Pros

    You worked and got a paycheck, no other pros!!!

    Cons

    They are very under minding and only want to benefit management, they do not care about their employees at al!!!!!

    Advice to ManagementAdvice

    They need to do better about how they treat employees better!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Friendly productive organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Fort Lauderdale, FL
    Former Employee - Manager in Fort Lauderdale, FL

    Pros

    People, brand, products, clients. Promising organization

    Cons

    Limited CRM reporting, A bit silo'd from exec staff vs management.

    Advice to ManagementAdvice

    Allow Management to be accountable for each new product rollout & overall partnership results

    Recommends
    Neutral Outlook
  8.  

    Dishonest to customers and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retention/Sales  in  Anderson, SC
    Current Employee - Retention/Sales in Anderson, SC

    Pros

    None. It's not a friendly environment. Co workers are nice but that's it.

    Cons

    In the sales department they have been cheating reps out of commission and blatantly lying about it. False allegations. Lying to consumers to get sales etc

    Advice to ManagementAdvice

    If your not among the thieves. Run far.
    I found out about the cheating for profit. Next thing you know I get write ups and threats of termination.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Run like Hell from this company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are not many pro's to working here. Benefits are fair at best. I would not recommend this to my worst enemy

    Cons

    They rip off the customers and screw the employees every chance they get. They tell you that there is upward advancement but that is a lie. Dishonesty is the norm for management.

    Advice to ManagementAdvice

    So being greedy and stop lying to the home owners and the employees

  10.  

    Better than other employers locally, but no room for advancement or growth internally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Anderson, SC
    Current Employee - Anonymous Employee in Anderson, SC

    Pros

    Solid benefits, performance driven pay, casual work environment. CCHS offers a decent base salary with good benefits for the upstate area and performance driven incentive pay for achieving goals in your role. Scheduling is also flexible based on the season, you often have the opportunity to come in late or leave early if the center is not busy.

    Cons

    No opportunity for advancement or growth within the company. All open positions that aren't entry level are being filled by outside candidates. The busy season is the summer and the company will not grant any vacation requests from Memorial Day - Labor Day.

    Advice to ManagementAdvice

    Start putting out your resume now. You're probably next on the chopping block.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    No complaints! Company is trying to get more involved with e-marketing, so new positions are opening up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  Sunrise, FL
    Former Employee - Product Manager in Sunrise, FL

    Pros

    Good opportunities for advancement. My salary was very competitive with that of the marketplace.

    Cons

    Benefits could be better.

    Recommends
    Neutral Outlook
    Approves of CEO

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